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STEP 01: PLAN

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STEP 02: CONNECT

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Scenario 03:

A high-performing employee is resistant to feedback

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SHARE WHAT ACTION YOU WILL TAKE UNDER EACH STEP. 

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Scenario 01:

A team member makes a significant mistake on a major project.

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Scenario 02:

A team is struggling to adapt to a new technology.

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STEP 03: FOCUS & DISCUSS

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STEP 04: REVIEW

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STEP 05: COMMIT

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Check the mistake happened, run an assessment to understand the significant and the impact on the project

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Call and arrange a meeting for 1 to 1 discussion to understand what goes wrong, talk with calm tone and appropriate for the situation

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Share what goes wrong in first place, so the employee can understand the mistake happened

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Monitor the reply of the employee, following on his progress and updates

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Plan : we can provide a training for the new technology to understand how to use it .

Connect : To start using the new technology without mistakes in one month after the training.

Focus & Discuss: we can have weekly meeting with the team to answer all the new questions for the new technology .

Review : ask the team if they comfortable with the new technology or not .

observe reactions. if they are confused.

respond tactfully.

Commit :

*get confirmation that the goal is easy to reach on time .

* follow up daily to check if there is any support needed from the team .

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keep an eye for his progress

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1 Plan - Explain the importance of the task.

2- Connect 1 to 1 and explain the expectation of the final shape of my expectation.

3- practice a spot check on frequent basis to observe the growth.

4- agree with the team member to review one day prior to the submission.

5- commit to complete the task on Tuesday.