# data[].attributes.headline
AI-Driven Decision Support Systems (DSS) - AI-based dashboards to assist management in making data-driven decisions, such as optimal water routing, outage planning, and resource allocation during emergencies.

# data[].attributes.subject
AI-Driven Decision Support Systems (DSS) - AI-based dashboards to assist management in making data-driven decisions, such as optimal water routing, outage planning, and resource allocation during emergencies.

# data[].attributes.headline
Intelligent Document Processing (IDP) - Using AI technologies such as OCR and NLP to automate the extraction, classification, and entry of data from scanned bills, forms, and reports—especially in complaint and billing modules.

# data[].attributes.subject
Intelligent Document Processing (IDP) - Using AI technologies such as OCR and NLP to automate the extraction, classification, and entry of data from scanned bills, forms, and reports—especially in complaint and billing modules.

# data[].attributes.headline
Implementing AI-driven chatbots to handle common customer inquiries through the MySATU app and website, reducing response time and operational load on customer service teams.

# data[].attributes.subject
Implementing AI-driven chatbots to handle common customer inquiries through the MySATU app and website, reducing response time and operational load on customer service teams.

# data[].attributes.headline
Seamless digital experiences, online transactions, and smart facility features - To upgrade existing systems and services to ensure operational data can be captured, processed, and monitored in real time through integrated systems

# data[].attributes.subject
Seamless digital experiences, online transactions, and smart facility features - To upgrade existing systems and services to ensure operational data can be captured, processed, and monitored in real time through integrated systems

# data[].attributes.custom_properties.bnqXRe5Y
MOHD AMIRUDIN BIN HAMZAH (TI Properties)

# data[].attributes.headline
Cloud for server & data back-up that can address disaster recovery (DR). Setup DR via cloud location can be located at local or international 

# data[].attributes.subject
Cloud for server & data back-up that can address disaster recovery (DR). Setup DR via cloud location can be located at local or international 

# data[].attributes.headline
Account/finance, operation, inventory, & carbon data need to be placed on cloud and can easily derived anywhere 

# data[].attributes.subject
Account/finance, operation, inventory, & carbon data need to be placed on cloud and can easily derived anywhere 

# data[].attributes.headline
Digital check in check out for hotel operation

# data[].attributes.subject
Digital check in check out for hotel operation

# data[].attributes.headline
Promote wider adoption of e-Billing and e-Invoicing (MyInvois) for transparency and convenienc

# data[].attributes.subject
Promote wider adoption of e-Billing and e-Invoicing (MyInvois) for transparency and convenienc

# data[].attributes.headline
Expand and enhance the MySATU mobile application with new self-service features and real-time updates.

# data[].attributes.subject
Expand and enhance the MySATU mobile application with new self-service features and real-time updates.

# data[].attributes.headline
Develop a centralized data hub for business intelligence, reporting, and AI analytics.

# data[].attributes.subject
Develop a centralized data hub for business intelligence, reporting, and AI analytics.

# data[].attributes.headline
Establish a connected ecosystem by integrating core systems (e.g., billing, SCADA, HR, finance) through secure APIs.

# data[].attributes.subject
Establish a connected ecosystem by integrating core systems (e.g., billing, SCADA, HR, finance) through secure APIs.

# data[].attributes.headline
Upgrade network capacity (e.g., Metro-E 1Gbps), server virtualization, and migrate to cloud platforms supported by Disaster Recovery as a Service (DRaaS).

# data[].attributes.subject
Upgrade network capacity (e.g., Metro-E 1Gbps), server virtualization, and migrate to cloud platforms supported by Disaster Recovery as a Service (DRaaS).

# data[].attributes.headline
As SATU migrates certain systems to hybrid or cloud environments, we must ensure that critical operational and customer data is hosted in compliance with data residency laws and meets government guidelines for public sector cloud use.

# data[].attributes.subject
As SATU migrates certain systems to hybrid or cloud environments, we must ensure that critical operational and customer data is hosted in compliance with data residency laws and meets government guidelines for public sector cloud use.

# data[].attributes.headline
All digital systems—especially those affecting billing, water quality, and service delivery—must comply with relevant technical and regulatory standards set by SPAN.This includes data traceability, service performance indicators, and transparent complaint handling.

# data[].attributes.subject
All digital systems—especially those affecting billing, water quality, and service delivery—must comply with relevant technical and regulatory standards set by SPAN.This includes data traceability, service performance indicators, and transparent complaint handling.

# data[].attributes.headline
Any delays or service unavailability, especially during peak periods, can lead to dissatisfaction and negative public perception.

# data[].attributes.subject
Any delays or service unavailability, especially during peak periods, can lead to dissatisfaction and negative public perception.

# data[].attributes.headline
Customers now expect seamless digital services – from billing to complaints and live status updates.

# data[].attributes.subject
Customers now expect seamless digital services – from billing to complaints and live status updates.

# data[].attributes.body
Any delays or service unavailability, especially during peak periods, can lead to dissatisfaction and negative public perception.