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123

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TQ for making this happen at last :)

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Why is the dental benefit in the dark ages?

Can combine with general medical benefit, and disallow funding for cosmetic work.

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Just do it already.

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More automated test machine & send patient questionnaire before the consultation starts

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More automated test machine & send patient questionnaire before the consultation starts

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Sleep pods. Cosy spaces. Massage chairs. Staff canteen.

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Reviewing polypharmacy with shared decision making in multiD setting.

Prioritising treatments and Medical technology with lower Carbon footprint .

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Better design and allocation of work/office space. Consultant sharing hotdesk (half a table) at open office, with simultaneous zoom meeting, MDT meeting, tele consult going on. Working environment is not conducive

Junior doctors has no where to work, while admin staff has bigger table spaces and C suites senior staff keeping two office rooms at different building

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Bring together all specialities in a shared space saving space and simplify patient pathways.

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Possibility to use a single system for clinical care (SCM) + messaging service (TigerConnect/teams) + appointment system (OAS) + Comms with patient (Healthbuddy/SMS alert)

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Space with natural light to provide pleasant environment in clinical areas, brightness sensor light to save energy on sunny days.

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Increase compensation for long consults so as to ensure consultation time are better utilised. For patients who require longer consultations, physicians should be adequately compensated.

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Uniform services like MBS

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Better IT support in terms of internet connectivity. Current system lags in logging in moving from one area to another.

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One queue system may prevent patient from eg getting pharmacy to start preparing their medications while waiting for treatment at the treatment room. To reduce patient waiting time, this should be allowed for more efficient use of time

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More retail spaces while waiting for consult

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More retail spaces while waiting for consult

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It is ideal to group patient with similar need in one area (Ortho with rheum with physio), however, all subspec including medical and surgical will utilise this service . So we can try to predict the need but it’s impossible to group certain clinic together. It is more ideal to have all in one building patient just need to go up and down on escalator / lift

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Re define patient journey to assign some of it by default as teleconsult vs physical vs e comms (eg not even tele but just email or msg) and this shld be guided by clinical needs as defined by hcw (eg tell neg test can be email but break bad news must be physical) and not patients' preferences 

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Re define patient journey to assign some of it by default as teleconsult vs physical vs e comms (eg not even tele but just email or msg) and this shld be guided by clinical needs as defined by hcw (eg tell neg test can be email but break bad news must be physical) and not patients' preferences 

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Ambient AI reducing documentation burden that can prevent Staff from cut and paste and potential error.

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Build in contact options / helpline for patients to seek clarification about their medical results ie. Blood tests when they see them in healthhub.  It can be anxiety provoking to see seemingly higher than average result but not know if they are acceptable based on overall health status, med conditions and age etc. 

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Build in contact options / helpline for patients to seek clarification about their medical results ie. Blood tests when they see them in healthhub.  It can be anxiety provoking to see seemingly higher than average result but not know if they are acceptable based on overall health status, med conditions and age etc. 

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Come up with a “gps SGH map app” so that patient can key in the clinic they want to go to and the app will “lead patient” to the clinic/ correct department

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have sufficient workspaces, make it portable/mobile

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Allow patient to use Medisave/insurance to pay for outpatient services - either lab, radiology, allied health visit, or doctor visits

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Appointment for blood test

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Merging work and rest places may actually work better than have dedicated staff rooms. Eg allow people to eat and work at same time...good idea to have both and be feasible

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Merging work and rest places may actually work better than have dedicated staff rooms. Eg allow people to eat and work at same time...good idea to have both and be feasible

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Allow patient the right to share a summary of their medical information via personalised link or QR code (diagnosis list, current meds, upcoming appointments, upcoming tests etc) with any healthcare provider (even those not plugged into epic). This can be authorised by the patients via SingPass allowing that external care provider to view the summary for a limited time (e.g. 30 mins). 

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Allow patient the right to share a summary of their medical information via personalised link or QR code (diagnosis list, current meds, upcoming appointments, upcoming tests etc) with any healthcare provider (even those not plugged into epic). This can be authorised by the patients via SingPass allowing that external care provider to view the summary for a limited time (e.g. 30 mins). 

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Reduce paper usage, platform for patients to view test results.

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Encourage patient to have a fixed primary care physician to allow good and safe care transition and follow up.

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Chatbots will take long time to develop. Can we use humans to do this first ie imagine a roster where someone's  job is to answer patients' medical questions,  with support of scm 

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Chatbots will take long time to develop. Can we use humans to do this first ie imagine a roster where someone's  job is to answer patients' medical questions,  with support of scm 

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Two ways referral. Primary care to tertiary and vice versa

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Be consistent in our practice and not allow patients to have their way just because they “bang table” or escalate their problem to the highest authority

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Better noise absorbing partition for call centre staff as most of the staff are on the line with the patients/NOKs most of the time. This will help staff not to be distracted and be able to concentrate on their calls. 

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Better noise absorbing partition for call centre staff as most of the staff are on the line with the patients/NOKs most of the time. This will help staff not to be distracted and be able to concentrate on their calls. 

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Reduce clinic visits by having multiple providers seeing patient at the same time virtually, especially if condition involves multiple providers

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Develop IT system to share info between GP and RH doctors.  NeHR is pushing info from RH to GP but how to redirect info from GP to RH.  

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Develop IT system to share info between GP and RH doctors.  NeHR is pushing info from RH to GP but how to redirect info from GP to RH.  

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Create pockets of serenity / space at SOC. When conditions are too cramped, it raises the stress level and makes the experience more stressful. 

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Create pockets of serenity / space at SOC. When conditions are too cramped, it raises the stress level and makes the experience more stressful. 

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It shld be a core infrastructure like cows and oxygen panel so both patients and hcws can see it as a healthcare tools

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It shld be a core infrastructure like cows and oxygen panel so both patients and hcws can see it as a healthcare tools

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Make results acknowledgement more friendly. When I open a u/e n discuss the results with the pt, there should be a radio button I can click right away to show u ive done the 'results acknowledgement'. Don't want to open a separate page/window

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Make results acknowledgement more friendly. When I open a u/e n discuss the results with the pt, there should be a radio button I can click right away to show u ive done the 'results acknowledgement'. Don't want to open a separate page/window

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Improve staff well-being by being more efficient and right siting patients so that staff have more time and hence able to provide better service

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Make sure interfaces for staff are usable. Not too many clicks. Not too many alerts and prompts. Staff at SOC should be allowed to focus on what they need to do. No different from a nurse serving medication in the wards. Remove distractions. 

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Make sure interfaces for staff are usable. Not too many clicks. Not too many alerts and prompts. Staff at SOC should be allowed to focus on what they need to do. No different from a nurse serving medication in the wards. Remove distractions. 

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Offer opportunistic screening or vaccinations during waiting time

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Better IT system so that system would failed or hang

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A page summary on their clinic visit after a clinic visit. To summarise medication, lab test results, appointment. Current health buddy platform is disintegrated. Patient has to clinic multiple buttons to find out what are the new changes

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Other methods to obtain urine samples other than the urine bottle

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1 stop for patients so they don't get lost, easier access for a patient and reduce moving from one place to another

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Provide footwear for scrubs

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Hospital list

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Patient have more autonomy for their appt

Engage patient group for their view point

Have a hybrid eg accept payment in clinic and online payment

Link with community re: multiple appts

Too many stops for patient journey eg phlebotomy, pharmacy, financial counselling .. suggest for few sites

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frequent bring your spouse/kid to work days to improve work life balance

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More disease process clinics rather than “body parts”

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Working desks like wework for staff and public, special scheme for staff and selected family members who wfh to work together during work hours to improve work/life balance

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A patient care coordinator or primary physician for one patient

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Moving opat to community (either hospital at home or polyclinic), with better usage of existing infrastructure, nursing support (community or polyclinic) to reduce hospital visit

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Increase size of rooms to accommodate number of staff

User friendly spaces

Flexibility / future proof rooms -- additional white spaces to accommodate future changes in demand

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More breastfeeding room for public and staff

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To be able to clock in patients’ schedules if they are on dialysis

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Include optometry, mental health, benefits

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More makan place and resting place for those who brought children along

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plan for common illnesses eg dm, heart then plan for closer proximity

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Complex cases may need closer attention

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Height adjustable, customisable tables

Better lighting

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QR code for pt education to reduce waiting time

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Robot to show way

Almost like Google map but for our campus

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Harden up policies relating to telephone / WhatsApp call updates to unverified / unverifiable "relatives", foisted upon staff in clinics. Wrt previous emergency townhall by senior admin re psychiatrist vs smc. 

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Harden up policies relating to telephone / WhatsApp call updates to unverified / unverifiable "relatives", foisted upon staff in clinics. Wrt previous emergency townhall by senior admin re psychiatrist vs smc. 

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Medical appointment tagged witb medical escort transport

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Lighter and more portable devices please

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Simplify the application of corporate passes

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Simplify the application of corporate passes

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Instead of applying through another department, it will be good if we can simplify the process by allowing staff to show their staff passes in return for the corporate passes.

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For instance, more halal food options for staff

To prevent clash with patient crowd during lunch time -- can have staff canteen

intrahospital delivery service

Staff exclusive food ordering -- prioritised for staff

better rest options

improved pantry

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For appt changing to link directly to Community partners such as escort services

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More choices for uniform - ie scrubs etc for more modern and approachable vibes + improved self expression

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Make the test machine more mobile once the test done. Can store the machine back

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Make the test machine more mobile once the test done. Can store the machine back

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satellite scans, pharmacy, blood tests

move it away from the main hospital

move doctors instead of patients

eg get one patient ready while the other one is being seen etc

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Guide to find their way around, robots for wayfinders

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Patient’s mindset, education, counselling

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every clinic (or at least each floor) should have ability to isolate patient (airborne precautions)

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Less back end work to arrange tele-consult.

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Dual monitor setup for all staff (including admin and support staff), provision of staff with the equipment they require

Provision of required hardware to access patient information / view external info e.g USB, CD readers

Screening, virus scan to access info and upload it into the system

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In terms of coordination, there is a need to think about ownership - who's responsibility is it to coordinate?  A structured way is to identified roles or informally create a culture of everyone should have this value? 

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In terms of coordination, there is a need to think about ownership - who's responsibility is it to coordinate?  A structured way is to identified roles or informally create a culture of everyone should have this value? 

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need for more physical space

eg. ENT - couch and seat with facilities for scope - not enough space

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Create structures that will allow you to add floors to the roof for upward expansion. Create gardens and recreational spaces that can later be converted to other use.

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Co-locate according to pt needs rather than n specialty.  Eg ortho, pain, rheum near physio. ID n OpAT, or ID n respi as they need access to sputum induction booth

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Co-locate according to pt needs rather than n specialty.  Eg ortho, pain, rheum near physio. ID n OpAT, or ID n respi as they need access to sputum induction booth

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Case manager for each patient to handle care coordination and team communication

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Role clarification

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Co-located clinic space for AH and various specialties. For eg, having collocated MDT clinics with Physio not just with Ortho doctors, but also with PMC, Geri, neuro, respi, O&G Etc that will pave the way for MDT model of care

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Roof top gardens for staff. Plots of green space for staff to plant greens or veges

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To have something similar to flexi medical benefits, i.e. staff benefits package

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Cut down red tapes and processes for interdepartmental and inter institution referrals

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Good to also consider nok experience as they should be part of the patient experience as a whole

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Messaging platform to message patient / NOK (vice versa)

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To allow providers/ departments to pay for discussions and meals consumed during meetings with vendors or external partners

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More competitive salary please

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HR and insurance policy chatbot

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Virtual STO and procedures from a community team through robotics - community care nurse with a specialist care

Decentralized functional pods for people who have no equipment eg in community center

Enquiry pods

Tele health triage in terms of ED attendances

Real time queue management for DEM/outpatient venues

Virtual wayfinding through iPhone

POC kits at home for tests to improve outpatient flow

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Personalised Chatbot/AI

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provide option to link health data like BP, HR, sleep cycles, stress levels, etc from commercial wearables (like Apple watch) to virtual care system. Thus cutting down time and processes

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A common chatbot for staff to serve as operator or ChatGPT to address various internal queries eg who to ask for various information like staff benefits etc

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Overlapping medications / procedures -- auto notifications

How can we enable external partners to access EPIC software / info software

Colour coded prompts -- Improve UI / UX of alert system