# data[].attributes.body
1. Mention that they can start doing it together right now, so that it helps during the launch

2. Offer to test it together right now, so that the user doesn't need to spend the time on it later and knows how it works

# data[].attributes.headline
User rejects because they do not want to do this feature at that moment of site creation (e.g. SEO)

# data[].attributes.subject
User rejects because they do not want to do this feature at that moment of site creation (e.g. SEO)

# data[].attributes.body
1. give suggestion when you investigate to prevent
2. say you need to transfer and while you prepare the chat to transfer, offer a suggestion

# data[].attributes.headline
CHAT. You need to transfer the second question and user rejects

# data[].attributes.subject
CHAT. You need to transfer the second question and user rejects

# data[].attributes.body
Eligible for Implementation:

1. to prevent, say "I have forwarded the issue to the team..."

2. say "While my colleagues are working on the case, I have a suggestion..."

3.Wait 10 minutes after call/chat ended and only then change topic to Escalations - *product*

Not Eligible for Implementation:

1.Assign to Escalation - *product* withing 10 minutes after chat/call ended

# data[].attributes.body
1. ask what they work with
2. choose suggestion relevant for responsibilities

# data[].attributes.headline
User is contributor and work on some small area of the site/business (have admin permissions)

# data[].attributes.subject
User is contributor and work on some small area of the site/business (have admin permissions)

# data[].attributes.body
1. check in with the user
2. if user ignored the suggestion during investigation, come back to it after solution

# data[].attributes.body
1. agree with user, give updates on investigation
2. roadmap that you will help to solve the issue and then go back to suggestion
3. after solution, make transition to suggestion

# data[].attributes.body
1. proceed to suggestion :)
2. add suggestion roadmap to prevent
3. reply fast

# data[].attributes.body
1. offer to test it so they could present it to the client later (if the suggestion allows)

2. present the suggestion and offer to discuss with the client, give value, navigate where it can be implemented, send article (chat)

# data[].attributes.body
1. if the reason of rejection is not clear, give more value that the feature is important
2. if the user mentioned the reason of rejection, proceed to the specifics of the suggestion or ask powerful question taking into account other USP suggestions
3. ask powerful questions

# data[].attributes.body
1. say it can be done in a few clicks
2. simplify implementation steps
3. offer to start during the chat/call and finish later
4. send an article and offer to bookmark it/educate about HC or advise contact us later

# data[].attributes.body
1. say it will take a few minutes, add value
2. give the link to the page where the suggestion can be made (chat), use search bar to navigate on call
3. offer to start during the chat/call and finish later

# data[].attributes.body
1. give suggestion roadmap with value/mention suggestion
2. add additional value, mention "it will take a few minutes"
3.  give compliment, praise user's work, explain that the feature brings additional benefit

# data[].attributes.headline
You provided suggestion before solution but the user wants to focus on the issue 

# data[].attributes.subject
You provided suggestion before solution but the user wants to focus on the issue 

# data[].attributes.headline
User needs to talk to client first before implementing

# data[].attributes.subject
User needs to talk to client first before implementing

# data[].attributes.headline
User rejected the suggestion because it wasn't relevant 

# data[].attributes.subject
User rejected the suggestion because it wasn't relevant 

# data[].attributes.headline
User is in a hurry and don't want to discuss the suggestion (after roadmap or transition)

# data[].attributes.subject
User is in a hurry and don't want to discuss the suggestion (after roadmap or transition)

# data[].attributes.headline
User is in a hurry and can't implement suggestion

# data[].attributes.subject
User is in a hurry and can't implement suggestion

# data[].attributes.headline
User is not interested in general conversation about suggestion

# data[].attributes.subject
User is not interested in general conversation about suggestion