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All you need to understand about this training.

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All you need to have as learning preparation.

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Asessment Session

Dismissal of training programme.

Briefing of learning courses and ground rules.

Module 1: Small Talk, Big Connection!

Take ten!

Module 2: What Does The Body Say?

Keep in mind from the beginning how you're going to evaluate this unit and what criteria you'll apply. And of course, remember to establish expectations and deliverables; what assignments do you want to set, and in what format do you want them? The activities that make up the unit plan should form a path towards a passing grade, which is why it's important to share from the get-go what you'll be expecting from students.

Contextualize learning materials and use real-world content. The unit plan should be able to answer the question "How will I use this knowledge in real life?".

Encourage your students to resolve, investigate, reflect, and create. Allow them to improvise. Open the floor up to debate and let them express their opinions freely.

Organize the plan around a topic or concept that you want to teach in a specific timeframe (usually short). It needs to make sense on its own and have the aim of helping students acquire the knowledge.

Set learning objectives or outcomes. What new skills or abilities will students have when they finish this unit?

Plan and select the content and think about the strategies, processes, and skills you want to put into practice with your students to achieve the objectives you've set.

Divide your plan into stages or steps. We're suggesting the most common ones but you can expand on them and/or change their names.

Move from the simple to the more complicated. Learning should be gradual and progressive. Start from where students are and what they already know. Link the activities with a meaningful common thread. Each activity should be a rung on the ladder, allowing them to progress in their learning.

This training serves the name of "Chatter Make Better" which emphasizes the power of small talk with colleagues to make better relationships in the workplace.

8.00 p.m. - 11.15 p.m.

Small Talk, Big Connection!

What Does The Body Say?

Being professional has been a norm for her especially in interacting with colleagues. To work together with someone she rarely gets to know is a tough act but she cannot undermine the quality of work just because of being uncomfortable. She finds joy just by interacting and getting to know new people. In her perspective, small talks could develop bigger relationships if the communication is handled well from time to time. Even though the uncomfortable conversation is a challenge, turning it into a comfortable one is her goal in interacting with people, especially with colleagues.

Najwa Rahman is a second year student in UiTM Shah Alam majoring in Instructional Communication & Training has been through various interviews as interviewer as well as interviewee, handling events and connecting with many people that are unfamiliar with. With the experience, she aims to share her knowledge of communication skills for better relationships with colleagues because she believes that uncomfortable conversation is not about something to be run away from, but opportunities for better relationships and networking.

Here's the further details of the trainer:

Name: Siti Najwa Binti Abd Rahman

Educational background: Diploma in Communication and Media/Bachelor of Communication (Hons) Instructional Communication and Training

The learners are able to understand the basic concept of phatic communication in a work setting environment.

The learners are able to demonstrate good phatic communication skills in a work setting environment.

The learners are able to apply good non-verbal skills during communicating with colleagues in the workplace.

Participants need to join the virtual room 15 minutes before the training starts.

Participants need to switch on the camera throughout the training session and only unmute the microphone if needed.

Participants must use a callsign instead of their real names.

Participants are allowed to ask questions during the lecture and interact throughout the training session but they need to click the 'raise hand' button if they want to unmute their microphone.

Participants need to actively involve themselves during discussion sessions.

Support each other's involvement and feel free to respond to each other's ideas.

Drinking and eating are allowed.

Just be comfortable throughout the training and enjoy the learning experience.

Ground Rules

Contents

Learning sessions and Assessments

We're Done!

Let's Get To Know You!

Let's Get To Know You!

Name

Educational Background

What you seek in your current/future workplace

Contents

Learning Sessions and Assessments

Let's Get To Know You!

We're Done!

Let's energize ourselves with

LET'S WATCH THE VIDEO!

Phatic communication is popularly known as small talk;

to share feelings or establish a mood of sociability rather than to communicate information or ideas.

can be verbal or non-verbal.

found every day in the workplace.

Phatic communication occurs at anytime and any place especially in the workplace. It's either you are the one who make the move or the other party.

Examples of Phatic Comm.

"How are you?"

"Are you always taking the train?"

"What's your majoring?"

"Do you come here often?"

To start off with simple conversations:

Functions of Phatic Comm.

Functions of Phatic Comm.

SESSION!

Contents

Learning Sessions and Assessments

Let's Get To Know You!

We're Done!

What Does The Body Say?

Let's energize ourselves with

1. Trainer will give each learner a behavior for them to react to.

2. A learner needs to act out for a minute to two only.

3. When a learner displays one of the non-verbal behaviors, other learners share what non-verbal message they are receiving either they unmute their mic or put it in the chat box.

4. Next, a discussion will be held to reflect this activity.

Instructions

Let's Check It Out!

non-verbal communication?

What Does The Body Say?
5 6
The Elements of Non-verbal Communication

1. Gestures are used as tools to prolong the attention span of the audience.

2. Audience can feel difficult to concentrate if a speaker is without any sort of appropriate gestures during a presentation.

3. Gestures also would tremendously aid the speaker in hiding the anxiety of the speaker.

Body Movements/Placements

1. Movement is always welcome during a presentation or any events that require a speaker to speak.

2. Apply moderation in moving around as a lot of movement would distract the audience from focusing.

1. Body Language is vital as it serves as a first impression for the audience to gauge the speaker.

2. Behaving in a tense manner would quickly transmit tension and negative responses from the audience to doubt the speaker.

3. Always try to keep an upright position and do not lean or shift your weight from side to side as it is distracting.

1. Expressions are usually used to establish emotional connection with the audience on the content that is talked about.

2. Demonstrate interest towards the audience and issue talked about by expressing proper emotion reflecting the content.

1. Eye contact is often used to connect with the audience on a personal level.

2. By looking directly into the audience a speaker is appealing directly to each individual in the audience.

1. Pace (speed)

2. Pitch (high or low voice)

3. Volume (loudness)

5. Filler (um, ah)

Contents

Learning Sessions and Assessments

Let's Get To Know You!

We're Done!

Contents

Learning Sessions and Assessments

Let's Get To Know You!

We're Done!

Yay!

We have already reached the end of the training session.

Basic Concept of Phatic Communication

The Elements of Non-Verbal Communication

Undergo assessments for better understanding

Through two modules that you have learnt previously, the trainer has provided two kind of assessments to test your understanding and capability to implement what you have learn beforehand in order for you to apply in the real life scenario.

With the assessments given, you are prepared to have great communication skill as a starter pack for you to step into your working life. All the best learners!

In this learning course, you have covered the basic concept of non-verbal communication. This course has wrapped the lessons in understanding each and every elements of non-verbal cues. However, through activity that has been done, this course polish your skills in maintaining positive non-verbal act when interacting with your colleagues.

May this course brings so much benefits to you in developing yourself to be a star in your future company!

In this learning course, you have covered the basic concept of phatic communication or as known as "small talk". This course has wrapped the lessons in defining the meaning of phatic communication, the examples of phatic communication and the functions of phatic communication.

May this course brings so much benefits to you in developing yourself to be a star in your future company!

SESSION!

If you have any questions :

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CIT552: CHATTER MAKE BETTER by Siti Najihah Abd Rahman on Genially

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Asessment Session Dismissal of training programme. Briefing of learning courses and ground rules. Module 1: Small Talk, Big Connection! Take ten! Module 2: What Does The Body Say? Keep in mind from the beginning how you're going to evaluate this unit and what criteria you'll apply.

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Do evaluate this training programme for better outcomes in the future.

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Assalamualaikum and good day to you! Congratulations on finishing your training programme with Najwa Rahman. I bet you are having a lot of fun and gain beneficial inputs from your trainer. Now, it is time for you to evaluate the training programme. This evaluation form has been segregated into six different sections.