# data[].attributes.headline
Viettel Post is a member company of Viettel Group and a leader in postal, delivery, and logistics services in Vietnam. It offers domestic, international, and e-commerce services. By applying modern technology, Viettel Post ensures safe, fast, and reliable solutions.

# data[].attributes.subject
Viettel Post is a member company of Viettel Group and a leader in postal, delivery, and logistics services in Vietnam. It offers domestic, international, and e-commerce services. By applying modern technology, Viettel Post ensures safe, fast, and reliable solutions.

# data[].attributes.headline
The Range Of Services Offered By Viettel Post

# data[].attributes.subject
The Range Of Services Offered By Viettel Post

# data[].attributes.body
Domestic Parcel Delivery

International Parcel Delivery

# data[].attributes.body
This is a top-priority service that ensures the fastest possible delivery, ideal for urgent documents or sensitive goods

# data[].attributes.body
Fast shipping within standard timeframes, applicable to parcels weighing under 15kg

# data[].attributes.body
A Cost-Effective Shipping Solution for Non-Urgent Orders

# data[].attributes.body
goods with large weights, up to 15,000 kg, offering warehouse-to-warehouse or door-to-door delivery services

# data[].attributes.body
For big, heavy, dangerous, or fragile items that need extra care to keep them safe during delivery

# data[].attributes.body
VQN International Delivery

Customs Clearance Service
Assisting customers with customs procedures for import and export goods.

8 International Routes Delivery
Specialized delivery service to 8 countries: China, Taiwan, Japan, South Korea, Thailand, Cambodia, Australia, and Singapore

# data[].attributes.body
Create single

Create Excel form

# data[].attributes.headline
Step 1. Select “Create order”, then select “Create single order”

# data[].attributes.subject
Step 1. Select “Create order”, then select “Create single order”

# data[].attributes.headline
Step 2. Choose to create a “Domestic” or “International” order, then fill in all required order information.

# data[].attributes.subject
Step 2. Choose to create a “Domestic” or “International” order, then fill in all required order information.

# data[].attributes.headline
Step 3. Click “Send now” to create an order

# data[].attributes.subject
Step 3. Click “Send now” to create an order

# data[].attributes.body
Users can quickly create orders through the mobile application or website.

# data[].attributes.headline
Step 1. Select “Create order”, then select “Import Excel”

# data[].attributes.subject
Step 1. Select “Create order”, then select “Import Excel”

# data[].attributes.body
Track order status, view revenue statistics, and manage shipments efficiently.

# data[].attributes.headline
Step 2: Enter order information or download the sample file, fill in the details, and then click 'Open file' to upload the Excel file. The system will automatically display valid and invalid orders in the status column.

# data[].attributes.subject
Step 2: Enter order information or download the sample file, fill in the details, and then click 'Open file' to upload the Excel file. The system will automatically display valid and invalid orders in the status column.

# data[].attributes.headline
Step 3. Click “Push order”, the system will automatically push valid orders.

# data[].attributes.subject
Step 3. Click “Push order”, the system will automatically push valid orders.

# data[].attributes.body
Estimate shipping costs based on weight and distance.

# data[].attributes.body
Monitor the shipping journey of your order anytime, anywhere.

# data[].attributes.body
Easily find the nearest post office to you

# data[].attributes.body
Provide support channels such as chatbot, hotline, and email to answer inquiries and handle complaints.

# data[].attributes.headline
Viettel Post's website order payment process

# data[].attributes.subject
Viettel Post's website order payment process

# data[].attributes.headline
Buyer payment when ordering (on e-commerce platforms or websites that integrate Viettel Post as a shipping unit)

# data[].attributes.subject
Buyer payment when ordering (on e-commerce platforms or websites that integrate Viettel Post as a shipping unit)

# data[].attributes.body
Buyers choose COD payment method when placing an order.

After receiving and checking the goods, the buyer pays directly to the Viettel Post postman.

Viettel Post will collect this amount and transfer it to the seller according to its own process (see section 2).

# data[].attributes.headline
Buyers choose online payment methods integrated into the platform, for example:

# data[].attributes.subject
Buyers choose online payment methods integrated into the platform, for example:

# data[].attributes.body
Bank card (credit card/debit card): Buyer enters card information and makes payment through the payment gateway.

E-wallet (Viettel Money, MoMo, ZaloPay,...): Buyer links e-wallet and makes payment.

Bank transfer: Buyer makes transfer according to the information provided.

# data[].attributes.headline
After successful payment, the system will notify that the order has been paid.

# data[].attributes.subject
After successful payment, the system will notify that the order has been paid.

# data[].attributes.headline
Viettel Post will receive the order information and proceed with the delivery

# data[].attributes.subject
Viettel Post will receive the order information and proceed with the delivery

# data[].attributes.body
Viettel Post will receive the order information and proceed with the delivery. The payment will be managed by the e-commerce platform or sales website and transferred to the seller according to their payment cycle.

# data[].attributes.body
This is the process of Viettel Post transferring cash on delivery (COD) from the buyer to the seller.

# data[].attributes.headline
Successful delivery and payment collection: 

# data[].attributes.subject
Successful delivery and payment collection: 

# data[].attributes.body
Viettel Post courier successfully delivered the goods to the buyer and collected the correct COD amount as specified.

# data[].attributes.body
Viettel Post conducts reconciliation of successfully delivered COD orders.

# data[].attributes.body
Viettel Post usually provides two COD payment methods for sellers

Bank transfer: Viettel Post will transfer the COD amount to the seller's registered bank account. Transfer time is usually on fixed days of the week (eg Monday, Wednesday, Friday) or as agreed in the contract.

Receive cash at the post office: For orders of small value or upon request, the seller can go directly to the Viettel Post office to receive cash. The seller needs to bring ID card/CCCD and related documents for verification. Cash receipt time is usually on weekdays (except Sundays and holidays).

# data[].attributes.body
Viettel Post can send notification via email or on the application/website to notify the seller about COD payment.

# data[].attributes.body
Sellers can track and manage information about COD payments on their accounts on the Viettel Post website/app. Some features may include viewing cash flow reports, requesting withdrawals (if any),...

# data[].attributes.headline
Ordering process via Viettel Post application

# data[].attributes.subject
Ordering process via Viettel Post application

# data[].attributes.body
To be able to use the shipping services provided through the Viettel Post application, users need to create an account first.

# data[].attributes.body
The application interface includes many different features, but the main function of the application is the delivery function. With the barcode scanning function, to know the status of the order. And the microphone to perform the voice command function.

# data[].attributes.headline
3. Viettel Post complaint process when an error occurs

# data[].attributes.subject
3. Viettel Post complaint process when an error occurs

# data[].attributes.body
Personal information.

Receiving address or related address.

Bill of lading code (order code).

The content of the complaint, clearly describes the error or incident that occurred.

Type of complaint.

# data[].attributes.headline
Step 2: Select the channel to submit the complaint.

# data[].attributes.subject
Step 2: Select the channel to submit the complaint.

# data[].attributes.body
Customers can choose one of the following channels to submit complaints

On Viettel Post website

Viettel Post application

Fanpage or Facebook group Viettel Post

Call the customer care hotline..

Go directly to Viettel Post post office

Contact email or Zalo Viettel Post.

# data[].attributes.body
Step 3: Receive and Process Complaints

Viettel Post receives complaints through support channels, confirms with customers (via phone/SMS), and handles them according to internal procedures to ensure efficiency.

Step 4: Provide Feedback

After processing, Viettel Post informs customers of the results. If the complaint is valid, corrective measures and compensation (if applicable) will be provided. If the complaint is not justified, Viettel Post will clearly state the reason.

# data[].attributes.body
Viettel Post is not responsible if the goods are not described correctly, have no legal invoices, or have wrong order information. If the packaging is damaged upon delivery, the responsibility lies with the seller.

Complaints:

- 06 months: Lost goods, delayed delivery.

- 01 month: Damage, wrong rate.

- Settlement time: 2 months (domestic), 3 months (international).

How to file a complaint:

Switchboard 19008095, Viettel Post website/app, fanpage, email cskh@viettelpost.com.vn, or directly at the post office.

Viettel Post determines the cause, if the error is due to the seller, Viettel Post coordinates to handle it, but the seller is mainly responsible.

# data[].attributes.body
Delivery personnel issues may include wrong deliveries, delays, damaged goods, or poor service attitude.

Verification and Compensation:

Insured items: 100% compensation.

Uninsured items: Compensation up to 4 times the domestic shipping fee.

International service: Compensation of 5-9 SDR/kg based on operation method.

Customers must request a report if damage or loss is detected upon delivery.

Handling Delivery Errors:

Viettel Post verifies wrong deliveries or delays through its system and processes them accordingly.

Customer service ratings help assess delivery staff. Poor ratings trigger corrective measures.

Complaint channels: Hotline, website, Viettel Post app. Processing time: 2 months (domestic), 3 months (international).

# data[].attributes.body
Support Channels:

Hotline: 19008095 (7:00–24:00 Monday–Saturday, 7:00–23:00 Sunday).

Website/app Viettel Post, fanpage "Viettel Post", group "Viettel Post Customer Support".

Email: cskh@viettelpost.com.vn.

-Complaint Processing Time:

Domestic service: Up to 2 months.

International service: Up to 3 months.

- Recommendations for Customers:

Proper packaging (use carton boxes, include information and warnings if needed).

Keep the shipping receipt as proof in case of disputes.

Check goods upon receipt and request a report immediately if any issues arise.

# data[].attributes.body
Valid Reasons: Recipient refusal, seller request, or undeliverable due to incorrect info.
Processing Time: Within 7 days of status update.
Item Condition: Must be intact, unopened, unless seller is at fault. Incident/refusal report required.

# data[].attributes.body
Step 1: Request Return: Sender contacts Viettel Post; recipient refuses and requests a report.

Step 2: Confirmation: Viettel Post checks the order, processes within 1-2 business days.

Step 3: Collection & Delivery: Item returned to the seller, 2-7 days (domestic), 7-15 days (international).

Step 4: Completion: Seller receives the item; disputes require a report upon receipt.

# data[].attributes.body
- Free: If the error is caused by Viettel Post (wrong delivery, delays, or damage during transit) or under COD policy when the recipient refuses.

- Paid: If caused by the seller (wrong item, poor packaging) or the recipient refuses for personal reasons.

Return fee equals the original shipping cost, based on Viettel Post's pricing.

COD orders: If payment was collected, it will be refunded to the seller, minus service fees (if applicable).

# data[].attributes.body
Claim Period: Within 1 month from the return receipt date.

Required Documents: Incident report, proof photos, shipping receipt, invoice.

Compensation:

Insured items: 100% value.

Uninsured items: Up to 4 times domestic shipping fee or based on SDR (international)

Delayed Returns: Contact hotline 19008095 or the Viettel Post app for updates.

# data[].attributes.body
In addition, the application also has other features such as creating regular orders, creating smart orders, creating orders for immediate delivery within the province, creating international orders, order management, vip game, smart box, sample order list, address list, order lookup, post office lookup, and fee lookup.

# data[].attributes.body
Customers can send packages at the post office or request home pickup from Viettel Post.

Home pickup: Viettel Post supports home pickup without any limit on the number of orders. Orders created before 4 PM will be picked up on the same day, and those created after 4 PM will be picked up the next morning. After picking up the goods, ViettelPost staff will take photos of the pickup to create an electronic bill and upload it to the Viettel Post system. Customers can check on the ViettelPost App or Website.

Delivery at the post office: Customers can also bring their packages directly to Viettel Post offices for shipping.

# data[].attributes.headline
Step 2: Processing and classifying goods 

# data[].attributes.subject
Step 2: Processing and classifying goods 

# data[].attributes.body
Viettel Post applies modern technology in the processing and sorting of goods:

100% automated sorting system: Using AGV autonomous robots, Wheel Sorter Matrix, and Cross-belt Sorter to sort goods with high accuracy.

High processing capacity: The system can handle up to 4 million parcels per day, meeting 50% of the e-commerce demand in Vietnam.

Smart monitoring: The application of the Digital Twin system combined with AI cameras to oversee the entire cargo handling process, ensuring quick and accurate processing.

# data[].attributes.body
- Packaging: Follow standards to avoid damage.

- Document retention: Keep shipping receipt and tracking number.

- Inspection: Check item condition upon receipt, report issues.

- Claims deadline:

- Lost items/delayed delivery: Within 6 months.

- Damage/deterioration: Within 1 month.

Let me know if you need further refinements

# data[].attributes.body
Domestic shipping

Goods are transported from the sending point to the receiving point nationwide through Viettel Post's delivery network (means of transport: cars, motor bikes, air transport services). Customers can track the status of orders in real time through the Viettel Post application. Depending on the service and geographical distance, delivery time can range from 1 to 7 days.

International shipping

Goods are transported from the sending point to the customs office for export declaration and customs clearance procedures, then appropriate transportation will be arranged based on the customer's chosen transportation method: road, sea, air.

# data[].attributes.body
Contact the recipient: Before delivery, the postman will contact the recipient to notify and confirm the delivery time

Check the delivery information carefully: The postman will check and compare the information on the order to avoid confusion. When receiving the goods, the recipient should also check the condition of the goods, including the seal and no signs of damage.

Sign confirmation: When delivering the goods to the recipient, the postman needs to ask the recipient to check the goods or possibly sign the delivery receipt to complete the process.

Confirm delivery: After successful delivery, the postman will take a picture of the delivered order and update the status to the system.

# data[].attributes.headline
Step 5: Handle returns and provide support when issues arise

# data[].attributes.subject
Step 5: Handle returns and provide support when issues arise

# data[].attributes.body
Return of goods: For orders that the recipient fails to receive on time more than 3 times, Viettel Post will change the order status to undeliverable and proceed to return the goods to the sender.

Support in case of issues: If there is damage, loss, or mix-up of goods, you need to immediately notify the Viettel Post support team to coordinate a quick resolution.