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Team 13-John Padilla, Hannah Scott, Samuel Rogers, Blessing Njoku

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Team 13-John Padilla, Hannah Scott, Samuel Rogers, Blessing Njoku

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1a.) The main work that needs to be performed at our business is pet grooming services as well as selling pet supplies. The group will have the goal of providing excellent grooming services, and providing high-quality pet supplies, that generate high customer satisfaction. The focus of the work will be tactical. We want to execute a well-defined plan about how the team will conduct sales, provide services, interact with customers, and market. We will need to gather external information about what our customer base will prefer in terms of grooming services, and also how much they will be willing to pay for the services. We could probably have different options for grooming services, which can range from the basic service (wash and dry) to the premium service which includes everything. We believe that at most 1 hour should be allocated per pet when providing grooming services. The basic grooming service should take less time, and the premium would be closer to the hour. The teams will be pretty interdependent as they will all rely on each other to perform their work well so that they aren’t backtracked with their services.

Sales floor

Stock

Clean

Ring people up

Hands on Training

Grooming

Good with animals

Professional-sih

Hands on training prior to hiring AND during the hiring process

1b.)

Team Composition

Personable skills to deal with the customers; interpersonal skills

Greeting customers

Employees who are more experienced with the technical side of operations

Being good with animals and knowing how to handle them properly

Delegating tasks based off of expertise. We want to delegate tasks based on how well each employee knows their roles. If one employee knows how to market and interact with customers better, we will place them in our sales floor. If they know how to groom well and interact well with animals, then we will place them with our grooming team.

Diversity

3 women, 2 men. As we learned in class, the more woman in the team the better. In terms of age, we will be accepting employees at any age starting from 16. Obviously older employees should have more experience than the younger ones, so they can possibly help out with training.

Manager

In charge of marketing

Getting the word out

Training new employees and conducting performance checks to ensure that they’re keeping up with standards.

Oversight of business operations. Making sure the operations of the company are going well, and mitigating any issues that arise with the team.

Cashier

Could be trained to do marketing. Cashier will have to know how to give customers recommendations about products that can be used for their pets. They will also have to know the inventory well so that they know where certain items are located in the store.

Operations

Cashier

Managing the floor

Cleaning throughout the day

Providing grooming services (washing the pets, cuting their fur, cutting their nails, drying them off, brushing their teeth)

1c.) Norms:

Timeliness. Everyone should try to arrive on time every day and be prepared with their uniforms.

Respect, integrity, friendly (not lying). Employees should demonstrate courteous behavior at all times with customers, answer any questions they have, and always have a smile on their face.

Commitment. We want committed individuals who will respect the business and put in the most optimal effort day in and day out for the pet shop.

Patience . Some animals are high maintenance and require to be dealt with more care in comparison to other animals. It is important that the Happy Friends Pet Shop staff will be able to adapt to these animals and treat them with extra care when dealing with them.

Team outings once a month. The team should meet at least once a month to go over their sales/operations process. In these meetings they can talk about what’s going well and what can use some improvement.

Community-centered events; outreach. Every now and then the team is expected to be marketing the company’s services outside of work. This can include giving out flyers or posting on their social media accounts about the services.

2. Leadership Style

Pacesetting

As a manager, you are setting the standard. You want your employees to notice the behaviors you showcase on the job and resemble their behaviors to match the ones you showcase. Discipline is also key in order for the manager to set the tone before all chaos breaks loose within the company.

Setting high performance standards and exemplifying it, making a positive impact on employees who are self-motivated and competent. We believe this is the best leadership style because everyone in the team will be competent with their grooming/sales skills, but they just need a leader who can exemplify the behavior and set standards that everyone can follow.

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1a.) Consult with customers about products that are best for their pets. We will offer grooming services, training services and provide necessities for owning a pet.
1b.) Animal groomer, animal trainer, manager, assistant manager, shelf stockers, cashiers. Interpersonal and task-management skills are needed for these positions. Strong customer service and communication skills are necessary as well.
1c.) Open channels of communication, customer satisfaction, high employee morale, task orientation, promptness, openness to new ideas and experience. If these norms are followed, the store should flow seamlessly and employee turnover should be minimal, while customer satisfaction should be high.

2.) We believe that the Coaching style would be the best for this situation. We would focus on hiring groomers, managers, and trainers who are all experienced in their field, and cashiers that are experienced in customer service. These employees should be motivated, innovative, and aspirational. None of the employees we will hire should lack experience, so therefore, coaching will be most effective.

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The most passive way would be a mix between democratic and authoritarian because it allows for hierarchy and input between employees. There should be structure in the company with some having more authority but they should not be too controlling.

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The first thing we should is to define our goals and motivations of opening a pet shop. To be successful we must manage all of the activities of the pet shop and run a profitable business. Since we are new, we want to focus on marketing to get our name out and become familiar within the industry. We have full authority since we are creating this pet shop from the ground up. We will be making all of the important decisions and have the creative freedom to construct this company as we think is best. The skills required to design this team include technical skills, task management skills, and business acumen skills. To evaluate these skills we will conduct self reports as well as 360 degree reports. The work will be evenly delegated and distributed to whoever has the most experience and specialization in that specific area. To understand the processes we plan on doing a competitor analysis to learn the industry. In addition, to understand the team and the necessary roles we will conduct a task analysis. The focus of work is both tactical and creative since we have a clear goal but also since we are creating the company we have the creative freedom. As a team we will have constant communication to foster the growth of this company. All members are required to come to work on time and leave on time. They are required to treat all employees and customers with respect. They are required to complete their tasks to the best of their ability. The style of leadership we will implement is Affiliative. We want our leaders to create harmony among employees. The tasks at hand are straight forward. This team would be a manager led team.

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Group 9… Dominic, Jayson, Luke, Brina, Micah

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Group 9… Dominic, Jayson, Luke, Brina, Micah

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1. A) stocking shelves, answering phones, selling pets, cleaning cages, providing food and water to pets, working cash registers, opening and closing store
B) 5 employees… 4 standard employees and then 1 assistant manager. The 4 standard employees are responsible for fulfilling the general requirements of the business such as selling merchandise and serving customers. Assistant manager is responsible for assigning tasks and keeping the team on schedule. Employees should be conflict avoidant with customers and with pets. Evaluate these skills through behavioral interviews to assess emotional stability. The workforce should be diverse but should be experienced with animals (ie has pets of their own or has previous experience working with animals).
C) Should be friendly, evenly distribute work, shouldn’t leave an immense amount of work at the end of their shift for others to complete. Should put customer needs first, treat pets well and put them first. The team should also avoid conflict with customers and each other, and should consult assistant managers or managers when conflicts occur
2) affiliative leadership style… should create harmony among team members so that there is open communication and strong relationships in the workplace. Pets are also being treated fairly by affiliation as there is a general positive attitude in the workplace, this style will also motivate employees when they may be stressed taking care of pets or answering customer concerns.

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Treating employees and clients with respect. Wanting to come to work with a positive attitude in order to get the most products sold. Participation and coming to work rested and prepared will foster higher team performance as employees look forward to their job and wanting to achieve higher profits for the company.

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The skills needed are functional as it’s more routine selling of products instead of a knowledge worker having to deal with different problems they face. Evaluation on a day to day basis of the functions to ensure most employees are working on the average found. Surface level of diversity is needed as some different backgrounds and mindsets are needed, but it’s generally very straightforward between all people with the goal of getting products sold.

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The work that the team will do is the contracts and relationships with the larger dog brands in order to receive the cheapest and highest quality products possible. In addition we will sell the products to pet owners. The focus of work is either problem solving or tactical as we have a plan to supply customers but we need to also be on the spot to hear new products and customers requests. The team should be as large as necessary to get the task done. Interdependence should be encouraged as everyone should be able to work on their own but also as a team to accomplish certain tasks more efficiently. Every member has their own role like management and clerks in order to smoothly operate the business.

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Task analysis

-Introduce people to animals they can take home as pets, provide goods and services to allow people to better enjoy time with their pets, ensure acceptable accommodations for the animals in inventory, purchase animals and supplies from suppliers

-manager (or acting manager) has wide latitude to ensure the well being of the animals and a positive experience for customers

-Focus of work: problem-solving

-store employees and logistics managers must be able to react to unforeseen situations to ensure animal welfare and customer satisfaction

-medium degree of interdependence between store and logistics employees- tasks are relatively straightforward but time is very important when animal welfare is concerned

Team Composition:

-Interpersonal: dealing with customers looking for pets (must display emotional understanding to achieve good sales)

-functional: tasks are relatively straightforward but varied in nature (caring for animals, managing inventory, etc.)

-task management: prioritizing certain tasks is critical when dealing with animals

Skill evaluation:

Interpersonal- sales number (per employee or in general), external reviews, customer satisfaction surveys

Task management- animal health and wellness, workplace efficiency

Functional- animal health and wellness, workplace efficiency

Team norms

-Strong communication between employees to ensure problems don’t go ignored (important for animal health)

-Respect between team members (foster communication and trust)

-Participation (ensure work is completed in a timely manner)

Leadership style:

Situational

-affliiative (foster strong team cohesion and understanding)

-coercive (sometimes immediate action is needed to ensure animal welfare)

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The leadership styles that would best work to lead Happy Friends would be affiliative and pacesetting styles. We will work to foster harmony and a positive work environment for both associates and managers. Managers will lead by example in following group norms and encourage employees to follow and abide by the company culture.

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The Happy Friends team will follow a set of norms so that we can work together to provide the best products and services for our customers. At Happy Friends each employee is encouraged to speak up and suggest ideas, while being respectful to each other, management, and customers. Each employee is expected to arrive on time for their shift and fulfill the responsibilities in their job description.

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Adam Cohen, Stanley Iwuh, Jack Lillis, Layan Sammor

1a. Manager - handle scheduling, ensuring business opens at time, payroll, delegating daily tasks and plan for employees. Also can assign goals (how many toys / pet food to sell every day) and communication with employees.
Employees - handle inventory, carrying out daily tasks, customer service, area safety. Also will execute daily plan.

1b.  Manager - leadership, specifically affiliated leadership.
Employees -
customer service employee: Receptionist at store.
Inventory employee - re-stock shipments.
Lobby leader: Help customers in aisles, provide support.

1c. Manager - risk-taking, setting good task performing standards. Also creating a sense of commitment with the employee by setting a culture for the workplace. Finally, rewarding employees for good work.
Employees - flexibility for scheduling conflicts, listening and understanding requests from top management. Trusting co-workers - strong relationships with co workers. Providing peer feedback for the betterment of store.

Also we understand that managers and employees can share experiences in order to better prepare for future actions.

2. We believe affiliated leadership would be the best leadership style for this pet shop because it creates harmony with the employees and manager. It encourages team bonding - some employees might experience difficulties within their respective positions, but sharing these experiences can increase overall team cohesion.

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The Happy Friends employees will be divided into two teams: the pet care team and the sales team. Each team will have a manager that oversees operations and team dynamics. As the owner, we will host full company meets with all our employees so that we can operate as a cohesive group. Each employee will agree to a detailed job description that spells out the duties and responsibilities assigned with their role.

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We will have a relatively small group of employees that will work together as a team to complete various tasks. These tasks will include: cash register, sales associates (2), pet team manager, sales team manager, product transporter, supplier relations, pet care takers (2). The team at Happy Friends Pet Shop will work together to provide customers with high quality pet supplies and essentials, as well as an exceptional pet shopping experience.

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Bottom up leadership style would be most effective because as a small business members must be responsible to complete their own tasks. A democratic leadership style would also be effective as the members could suggest ideas about the store and tasks.

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1.a. + 1.b.: We will be selling pet ideas such as pet food, toys, care products, training products. The cashiers and store managers would be helping to understand the customers needs, wants, and goals, while the operations manager and finance manager work on allocating fund and supplies to help improve the operation based off the customers needs and wants (reported from the cashiers and the managers).

2: Owner/ upper management: would have an authoritative/ democratic leadership style where they dictate roles towards the other employees. With the democratic leadership style were they all work together to make decisions for the store based off the data and analysis from inventory, funds, and customers.

1.c.: Norms: Establish that upper management and low management and employees can collaborate and work together.
- The upper manager must go to the store for half a day 4/5 days of operations.
- Operation manager and financial manager shares weekly reports of finances and progress of the store
- Set a minimum standard of sales
- Friendly to customers
- Show up on time
- Respectful of employees thoughts and opinions. (So cashiers and lower level employees are allowed to share their input on operational goal, but it’s up to the middle management to purse the ideas).
- A violation of the team norms will result in consequences. (Ex: take the rest of the day without pay, and have a one on one conversation with middle and upper level management the next day.)
-  As an employee you get a 10% store credit

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Norms at our store will be weekly meetings with all members to ensure we are on the same page. Members must also arrive 20-30 minutes early before their shifts to make sure the store is equipped with everything necessary for the work day. Conflicts should be made known to multiple members to solve problems more efficiently.

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Norms:
Constant communication and trust amounts teammates.
There should be expectations of specific amount of time spent with dogs and that time should be split evenly.
Equal distribution of everyone grooming same amount of dogs so tips are split evenly!

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The work will be shifted towards everyones strengths and skills. So if a team member is more extraverted then they will be at the cash register as a sales associate. There must also be a manager who has leadership experience and traits. Every member must also be flexible to help out with any task that arises as we are a small business and will need the help.

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Five employees who are dog experts, who are able to do the dog grooming, control the dog and overall excel in technical skills.

Five employees who excel in customer service. People who can successfully talk to the customers when they arrive for pick up and drop off.

One manager who will make the schedule, handle emotions, and great communication skills.

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(Group 20) a) The team will need someone to purchase merchandise. Another must make sure all shelves are stocked. This person can also clean the store at the end of the day. Another team member must be at the cash register. An individual helps with distributing shipped items. We will have about 3-4 team members.

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We are going to design the team based off of what skills are needed, and what personalities are needed in each position.

We are going to develop our priories and what values we want at our foundation. From that we will make a clear list of each specific goal (ie checking people in, greeting the dogs and owners, taking care of animals etc).

Based on each persons strengths there will be one person in. Barge of each specific task so everyone knows where to turn for specific solutions. On top of that, every employee (person on the team) will be able to all complete general tasks so that everyone is able to make the most productive environment.

10 people total but not everyone at the same time (3-5 at a time!)

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Step 2: What type of leadership style would be appropriate for leading this team?

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Step 2: What type of leadership style would be appropriate for leading this team?

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Step 1c: What processes will they follow (think norms!)?

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Step 1c: What processes will they follow (think norms!)?

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Step 1b: Who will do the work (think team composition)?

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Step 1b: Who will do the work (think team composition)?

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Step 1a: What work will the team do? (think task analysis)

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Step 1a: What work will the team do? (think task analysis)