# data[].attributes.attachment_caption
FINAL REPORT NUR ATIQAH FAIZAH BINTI ZAHARI H19A0493

# data[].attributes.body
https://youtu.be/MIvOt2Ws-vk

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Start shift at 11 am and until 7 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-out guest

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Report on duty at Human Resource Department (HR). Briefing about board of director and objectives at Duyong Marina & Resort (DMR)

After listening the briefing about DMR, staff HR send us to our respective departments such as me at Front Office Department (FO)

After that, get to know staff at FO department and our supervisor that is Encik Ahmad Ridhwan

Then, i learned to register guests who make room reservations on DMR website and travel agent such as Agoda, Expedia, Booking.com and Ctrip.

I also learned how to check out guests.

At afternoon, we have training about do's and don't in FO Department.

# data[].attributes.body
Public Holiday

Hari Raya Haji

# data[].attributes.body
Public Holiday

Hari Raya Haji

# data[].attributes.body
Public Holiday

Day of Arafah

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Start shift at 11 am and until 7 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-out guest

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Briefing before start the shift

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
OFF DAY

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
I feel unwell because of a fever and cough. I decided to go to the clinic to get treatment but I was confirmed to be infected with covid-19.

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
MC

# data[].attributes.body
OFFDAY

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Briefing before start the shift

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Unpaid Leave (UPL)

Personal matter

OFFDAY

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
OFFDAY

# data[].attributes.body
Start shift at 11 am and until 7 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Briefing before start the shift

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Afternoon Shift (3 pm - 11 pm)

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
PUBLIC HOLIDAY AND OFF DAY

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
OFFDAY

# data[].attributes.body
Start shift at 11 am and until 7 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

See and get to know the resort area by riding a buggy with other trainee in NURAZWANI

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability of the room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

Get a task from En Azim (AFOM) to collect information related to the tourism industry

# data[].attributes.body
OFFDAY

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest to request buggy services and external guest to make a reservation and check the availability room.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
OFFDAY

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from in-house customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing after the end of the shift with the afternoon shift staff. Front Office Manager start his talk about the SOP of telephone etiquette in hotel and how Malaysia greeting in Front Office Department.

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest and external guest.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest and external guest.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The afternoon shift starts at 3 pm and until 11 pm

Pickup call from in-house guest and external guest.

Do the check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
The morning shift starts at 7 am until 3 pm

Pickup call from in-house guest and external guest.

Do the checkout and check-in room guest

Make a reservation for customers

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Morning shift starts at 7am until 3pm

Do the check out room guest

Count float money for that day

Do the keycard inventory

# data[].attributes.body
Morning shift (7 am - 3 pm)

Start morning clean at Front Office & Reception

Make a room reservation.

Do the checkout room guest.

Pickup call from inhouse customers and external guest who want to make a room reservation and check the availability room.

Count float money for that day.

Do the keycard inventory

Briefing end of the shift

# data[].attributes.body
Off day

# data[].attributes.body
Time to rest (offday)

# data[].attributes.body
Afternoon shift starts at 10am until 6pm

Do a guest checkout and guest check in

Answer call from guest

# data[].attributes.body
Evening shift start at 3pm until 11pm

Do a guest checkin

Count float money for evening shift

# data[].attributes.body
Evening shift start at 3pm until 11pm

Do a guest checkin

Count float money for evening shift