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Please pay the shipping fee in advance.  Shopee will refund you this fee according to the Shopee Coin refund policy

Actively backpack orders and bring the goods to any post office to return them

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Method 2: Return the goods to the post office

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Method 2: Return the goods to the post office

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With this method, you will get:

·      Free returns

·      Choose one of the shipping units that will return the item, which is J&T/Ninja Van

·      Take the initiative to bring the goods to the J&T/Ninja Van post office near you to return it

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Method 1: Receive goods to return according to address request

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Method 1: Receive goods to return according to address request

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With this form, you will get:

·      Free returns

·      Choose one of the shipping units that will come to pick up your goods at home, which is J&T/Ninja Van

·      The delivery unit comes to pick up the goods according to the address and time you have selected

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7. Print and paste the return slip or handwrite the return information

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7. Print and paste the return slip or handwrite the return information

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6. Pack the returned item as prescribed (including gifts and accessories)

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6. Pack the returned item as prescribed (including gifts and accessories)

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5. Seller agrees to Return and Refund  Within the next 6 days, you must Pack + Return + Confirm Return to Seller.

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5. Seller agrees to Return and Refund  Within the next 6 days, you must Pack + Return + Confirm Return to Seller.

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4. Select a payment option, update your email and press Done.

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4. Select a payment option, update your email and press Done.

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3. Choose the reason for return, add pictures, captions

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3. Choose the reason for return, add pictures, captions

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1. Select the order to send a return/refund request.

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1. Select the order to send a return/refund request.

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In case Shopee decides to return the goods and Refund

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In case Shopee decides to return the goods and Refund

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Shopee will refund the seller if valid

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Shopee refunds buyer (within 2 days if seller complains not to agree with Shopee's handling

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Shopee considers and decides to refund immediately

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Buyer requests return/refund

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In case Shopee decides to Refund immediately (No need to return goods)

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In case Shopee decides to Refund immediately (No need to return goods)

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Step 2: Bring the package to the centralized warehouse

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Step 2: Bring the package to the centralized warehouse

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_ After the transportation unit receives seller's goods, it will be taken to the sorting center for automatic weighing and sorting.
_ The sorted packages will be transported to the delivery station and delivered to the customer.

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Step 1: Order is confirmed complete

Step 2: Money into Shopee Account Balance

Step 3: Withdraw money to your bank account (manually or automatically)

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Sellers receive their earnings from buyers' orders through their Seller Wallet. The Seller Wallet is a feature that allows sellers to manage their income before withdrawing it to their bank account

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Select “Linked bank account” (at the ShopeePay sections) or “Add linked bank account” if buyers haven’t had affiliate bank.

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Select “Linked bank account” (at the ShopeePay sections) or “Add linked bank account” if buyers haven’t had affiliate bank.

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Buyers can pay for their orders in cash when the items are delivered to their doorstep by selecting COD during checkout. COD is available for selected Shopee Supported Logistics channels such as Shopee Xpress, J&T Express or Giao Hang Nhanh. Sellers have to enable these shipping channels under Standard Delivery to offer COD to buyers.

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Buyers can use online banking to transfer money from their bank accounts to Shopee's bank account. Shopee supports online banking from various affiliate banks such as Saccombank, Shinhan Bank, VietcomBank and more. Orders paid using online banking will be updated within minutes.

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Your account will be permanently locked forever if:

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Your account will be permanently locked forever if:

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- You do not make a proper account recovery request within 30 days of the time you first received notice of your account being locked/restricted

- Your account recovery request was not approved by Risk Management

- Shopee acknowledges that you have created accounts/login and transacted at Shopee through uncensored methods such as emulator software, virtual private network, hardware, and other services with similar functions …

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When your account is locked/restricted, you will receive a notification when you log into your account or a related transaction on Shopee

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When your account is locked/restricted, you will receive a notification when you log into your account or a related transaction on Shopee

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When the following regulations are violated, personal accounts will be temporarily locked based on the specific degree of violation:

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When the following regulations are violated, personal accounts will be temporarily locked based on the specific degree of violation:

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-  Create virtual orders, virtual reviews

-  Abuse of discount codes, discount programs, or promotions at Shopee

- There are fraudulent and deceptive acts that negatively affect Users/ Shopee Policy

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Buyers can pay for their orders in installments using their credit cards from selected banks such as Saccombank, Shinhan Bank, Vietcombank and more. Buyers have to achieve a minimum checkout amount of 3 million VND with eligible sellers to enable this payment method during checkout. The installment plan can range from 3 to 24 months depending on the bank and the amount.

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-Below are details of the penalties based on your total score

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-Below are details of the penalties based on your total score

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- In the last 7 days, if you violate the cases listed below, you will be penalized

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Dumbbell star system

- The system uses penalty points to evaluate the performance of sellers, thereby deciding the level of support from Shopee for all sellers fairly.

- There are many reasons why your shop has an em on the screen leading to different penalties

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- If the carrier has not contacted the buyer but still maintains contact status updates or the recipient makes a new appointment, please contact the carrier or Shopee immediately for assistance.

- The latest time for requesting support: 24 hours after the second update of the delivery failure status by the transportation unit.

- If the seller's package is damaged by the carrier, please refer to the complaint and compensation provisions in Shopee's transportation policy.

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If the delivery of the order fails, the seller will not bear any shipping costs.

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If the order is delivered by the seller themselves: the package will be returned to the post office where the seller delivered it. The staff of the postal bureau will contact the seller and invite him to pick up the goods at the postal bureau.

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If the order was received by the carrier: the package will be returned to the seller's correct address.

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If the recipient does not answer the phone/refuses to receive the goods or reschedules for too long, the carrier will return the goods to the seller.

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If the recipient is not at the shipping address when contacted by the employee, the recipient can negotiate a delivery time with the employee accordingly, but no more than 5 days after the first contact.

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- After arriving at the delivery location, the transportation unit will contact 2-3 times for delivery. The recipient will receive the goods from the delivery employee and pay COD (if any). Take photos to confirm successful delivery.

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Currently, there will be two delivery methods for orders on Shopee. That is to say, buyer can deliver the goods to the post office (suitable for small quantities of goods) or wait for the delivery staff to come and pick them up. According to the specific situation, the seller should choose the appropriate delivery method.

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- Enter the discount code and select the payment method

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- Enter the discount code and select the payment method

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- Select the product you want to buy in the shopping cart and then click order

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- Select the product you want to buy in the shopping cart and then click order

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+ An e-wallet service that can be linked to a bank account or topped up using other maypethods
+ Can be used to pay bills, buy load and vouchers
+ Transfer money to other users
+ Faster checkout and store money from refunds and top-ups

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- Use the search bar to find products

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Note, to avoid the time to prepare the goods is too long, which can cause the order to be canceled, the seller needs to:

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Note, to avoid the time to prepare the goods is too long, which can cause the order to be canceled, the seller needs to:

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• Prepare the order and hand over the order to the carrier within 2 days from the date of confirmation if the carrier chooses to pick up the goods.

• Prepare the order and hand over the order to the carrier within 1 day from the date of confirmation if you choose to self-deliver at the carrier's post office.

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- Wait for the delivery staff to come to your home to pick up the goods.

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- Wait for the delivery staff to come to your home to pick up the goods.

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- Bring your own delivery at the post office.

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- Bring your own delivery at the post office.

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Step 4. Hand over the order to the shipping unit

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Step 4. Hand over the order to the shipping unit

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On Shopee, there are currently 2 delivery methods - depending on each case, the seller should choose the appropriate form to deliver to the shipping unit that the seller can choose.

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• All information on the shipping labels should be clearly printed to avoid confusion.

• To avoid problems with buyers order, sellers  have to print 2 copies of the shipping label and keep one as proof of delivery and delivery.

• Paste the on the order to ensure that the bill of lading code is clearly displayed.

• It is recommended to print more shipping label or packing slips in case the name of the purchased product is not displayed (e.g. sexual support products, feminine hygiene products...)

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Instructions for printing delivery notes:

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Instructions for printing delivery notes:

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• Step 1: Click prepare goods.

• Step 2: Choose to send the goods at the post office or the shipping unit to pick up the goods and then click Print delivery note.

• Step 3: Select the printer icon, select the printer and print the delivery note.

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Step 3: Print the consignment note pasted on the order:

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Step 3: Print the consignment note pasted on the order:

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It is convenient for the carrier in the delivery process as well as limiting the wrong delivery of goods.

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After confirming the order, the seller must pack the product and hand it to the shipping unit.

Note: During the transportation process, products must be transfered through many different warehouses -> Need to pack products carefully -> Avoid affecting quality, help reduce time and process complete orders pay

Packing orders: sellers should use tape, airbags, shockproof bubble foam and cartons… to fix the product. Limit the situation that the product reaches the customer's hands that are distorted, broken, or not intact. Especially with valuable products or dangerous products such as detergents, preparation solutions, etc.

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+ Method 2: Confirm order on Shopee App:

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+ Method 2: Confirm order on Shopee App:

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Go to Shopee app → select Me → My Shop → Wait for the goods to be picked up.

Note:

- Products are available in stock: the seller can click Prepare goods now and pack the order so that the shipping unit can come and pick it up.

- Products need preparation time: the seller can wait until the preparation is complete and then click Prepare order (Preparation time is limited if the specified time is exceeded -> the order can be automatically canceled by Shopee)

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+ Method 1: Confirm the order on the Seller Centre

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+ Method 1: Confirm the order on the Seller Centre

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Go to Merchant Channel → select Manage Shipping → select Waiting for Pickup to check orders. In the pending order, the seller can check all pending orders, pending orders, canceled orders, returns, refunds, or completed orders...

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- The confirmation will be conducted after the Shop system approves the buyer's order and after 30 minutes from the time the customer places the order without canceling.
- There are 2 steps to confirm the order:

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Buyers can use locally issued Visa, Mastercard or AMEX cards to pay for their orders. Card payments are processed through third-party service providers and the card information is kept confidential. Refunds for card payments will be made to the respective card within 7-14 working days if the request is successful.

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Step 1: Sellect ShopeePay in payment method section
Step 2: Sellect "Confirm"
Step 3: Input "ShopeePay password" -> Input OTP code (if nescessary) -> Finish Payment

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Shopee is an e-commerce platform in Southeast Asia offering customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

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Payment process for buyers (5 basic options)

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Payment process for buyers (5 basic options)