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We can make a birthday calendar for our family and friends using old wooden boards. 

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신은재 영어 말하기 ppt

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신은재 영어 말하기 ppt

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영어발표)최종 찐막징짜 미완성

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https://docs.google.com/presentation/d/1qC0Y4QjHAd8f5VyR8PPv_61GQ2dHxL7_FueK4YW4RCI/edit?usp=sharing

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안예인 숙제(영어말하기)

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10918 한채린 롤모델 영어말하기 수행평가 ppt

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디자인 고민 끝! 템플릿으로 바로 해결하는 웹 디자인 플랫폼 '미리캔버스'

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제목을-입력해주세요_ (1)

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이것이 진짜 피피티다 얘들아 잘 보도록 해

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https://1drv.ms/p/s!AsP5You2s2jMaQaCtHwncF3xRVI

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Store photos and docs online. Access them from any PC, Mac or phone. Create and work together on Word, Excel or PowerPoint documents.

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You can make hemp cloth with unused hemp cloth.
There are other adventages besides recycling hemp scrubbers.
Hemp scrubbing is better for health because it does not have microplastic.

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Making a pouch with the legs of jeans we don't wear

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이번 과에서 배운 upcycling에 대한 자신의 아이디어를 업로드해주세요. 본인의 창의력을 보여주어도 좋고, 검색으로 찾은 신선한 업사이클링에 대한 사례로 좋습니다^^

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Making clothes by making fabric out of discarded plastic bottles

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A used diffuser bottle-> A new flower bottle.

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The wooden chopsticks and wooden pieces we use are washed, compressed, and recycled on wooden plywood

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upcycling - freitag bag
Using the old truck tarpaulin as the basic fabric, the bag is made by adding rubber in the bicycle wheels and a waste car seat belt. Items that will not be discarded and recycled will be reborn as pretty bags through upcycling. I couldn't make a Freitak bag because I didn't have the technology, but I really wanted to introduce that I can make such a pretty product by upcycling.

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I want to make a flowerpot with a bottled water and shoot it to have a good effect on the environment!

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When making socks in a factory, unnecessary socks necks remain, and they are upcycled to make household or interior accessories and used.

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Be thrown away fabric, waste paper, etc -> card wallets

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아무렇게나 버려지기 쉬운 과

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아무렇게나 버려지기 쉬운 과일망을 비누망으로 업사이클링

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(양말목)
The dumped skocks bacame tea coaster
This is what I made.

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10812 이상아 업사이클링

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10812 이상아 업사이클링

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자동차 자투리 시트 가죽을 귀여운 펜던트로 만든 사례

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10813 이예은 업사이클링

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10813 이예은 업사이클링

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We can make a new vas with using pet. We drawing a character or picture with paint, we can make a new home for plant.

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a pendant made from a car seat

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The plastic disposable cup I received for drinking was recycled as a toothbrush case or pencil case and used as a plastic that receives water in the bathroom.
This recycling of plastic prevented the use of additional plastic, reducing waste emissions and producing even a little less greenhouse gas.

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I upcycled old shoes using them as flower pots

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4번 입고 버려지고 유행이 지나면 가

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4번 입고 버려지고 유행이 지나면 가차 없이 버려지는 웨딩드레스가 보통 1년에 170만 벌 입니다 버려진 웨딩드레스를 통해 가방을 만드는 사례가 있습니다

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Power is therefore defined as the ______________________.
따라서 힘은 __________로서 정의된다.
그렇다면 '힘'은
보기 중에서 찾아 보면,
2번. 에너지가 생산되거나 사용되는 속도
라고 볼 수 있을것같다
시간과 관련 없는 개념인 에너지.
거기에 시간 개념을 더한 힘.
따라서 에너지가 사용되는 속도(시간 개념)이 바로 힘이라고 정리할 수 있는것이다.

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도시 재생을 위한 공공정책은 건설보다 사람에 중점을 두어야 한다

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도시 재생을 위한 공공정책은 건설보다 사람에 중점을 두어야 한다

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During its formative period and because it was live, the essential nature of television was
argued to be intimacy
The closeness of the image to the performance of the actors,
unadorned and without the tinsel of cinema spectacle, could avoid the erection of a barrier
between the screen and its audience. Television, unlike the theatre, lacks a stage, orchestra pit,
or footlights to separate the performer from the audience. Instead, television was to inherit its
bedside manner from radio to create

텔레비전은 본질적으로 친밀한 속성을 가지고 있다는 지문이고 이 지문을 읽기 전 텔레비전과 친밀성에 무슨 관계가 있을지 궁금했다. 왜냐하면 집에서 프로그램을 본다는 것 자체가 친밀성과 거리가 멀다고 생각하였기때문이다. 그러나 이 지문을 읽고 텔레비전과 나 사이의 거리에서 가까움이라는 환상을 느낄 수 있다는 것을 깨달았고 텔레비전으로 방송되는 시청자쇼를 보며 맨 앞자리에 앉는 느낌도 받을 수 있다는 것을 알게되었다.

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종이책의 수가 점점 줄어갔으나, 코로나19 이후 독서율이 올랐고 전자책이나 오디오북 등 인터넷 상의 책은 점점 늘어가고 있다. 자체 출판 또한 성장하고 있다.

더 많은 책과 더 많은 저자는 독자에게 더 많은 선택권을 주지만 판매 경쟁도 훨씬 더 치열해진다.

출판은 부자가 되는 길이 아니다. 대신, 많은 작가들은 출판 작가가 되는 것이 인생에 큰 성취감을 가져온다고 말했다.

나도 그 성취감을 가까이서 보고, 작가들의 노력의 결실인 수많은 책들이 내 손을 거쳐 세상에 나오는 걸 한 번 봐보고 싶다. 현재는 단순한 흥미일 뿐이고 나중에 더 간절한 꿈이 생길 수도 있지만, 지금은 그렇다.

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Like every other business sector, the book world has been tremendously affected by the defining developments of the last two years: the international pandemic and rapid changes in technology. Books and the ways we read them will never be the same.

The printed word has moved civilization forward since Gutenberg invented the printing press in 1436. Although much of the global population was illiterate in the 15 th century and Gutenberg died penniless, historians say that the printing press pulled Europe out of the plague-ridden Dark Ages and opened the door to the Renaissance of ideas and commerce.

What changes are we seeing today, based on the pandemic and technology? Here's a brief forecast:

Reading is back. In the early days of Covid-19 isolation, people turned to watching television, connecting with people by phone and videoconferencing, and reading books - lots of books in all genres. Bookshops and libraries may have been closed for most of 2020, but readers bought over 200 million print books that year, more than any preceding year going back to 2012. Studies show that some people doubled their previous reading rates during 2020 and 2021.

Audiobook sales continue to grow. People love listening to narrators - and often even authors - read to them. Audiobooks are the multi-tasker's dream with their availability across tech platforms. Books entertain us over car speakers while we drive, our phone and earbuds while we exercise, and Bluetooth speakers while we work around our homes. Buyers turn to a growing number of sources for their books on tape, including Amazon, which offers 200,000 audiobooks via Audible.

E-book sales add to writers' revenues. In yet another example of the impact of the pandemic and technology growth, in 2020, e-book downloads from libraries increased more than 50% over 2019, a year with over 325 million downloads from libraries. The popularity of library e-books created long waiting lists on free library book downloads - a consequence that drove even more paid book downloads on Kindles and other personal devices for instant reading pleasure.

Self-publishing continues to grow. Thanks to unprecedented flexibility in print volume pricing and new technology for doing business remotely, self-publishing represents a huge growth sector for the industry.

The bottom line is that technology will continue to offer competitive advantages for authors and publishers. Print books remain the most popular format, but audiobooks and e-books will represent an increasingly larger share of publishing revenue.

Experts see a number of other trends playing a role in the industry:

1. Greater diversity of authors on many levels: ethnic background, gender orientation, religion, age, and more

2. A return to increased loyalty to independent bookstores, in spite of their traditional retail pricing and smaller inventories compared to online sites.

3. Continued popularity of series with same characters, particularly for mysteries

4. Continued interest for political books, by and about political leaders

5. Increasing demand for good creative nonfiction, including coverage of environmental issues and true-crime stories.

There is a flip side to today's growing market for books. More books and more authors mean more choices for readers, but also much more competition for sales. With fewer sales per title, authors and publishers make less revenue for their books.

Most authors never sell more than a few hundred - or a few dozen books, certainly not enough to come close to covering the costs of professional publishing or the hours they spent writing. Publishing is not the road to riches. However, many writers report that becoming a published author brings a sense of accomplishment unlike any other achievement in their lives.

In spite of doomsayers forecasting the demise of books, the industry is actually doing well against the distractions of online entertainment and binge watching on television. We are definitely bullish on books!
Dudley Court Press
Dudley Court Press works with writers like you every day. As a full-service, hybrid publishing house, we help thoughtful people write and publish books for all sorts of reasons. Contact us to discuss our VIP, A La Carte, and Assisted Self-Publishing options today. For more information, including about DCP's latest programs, please reach us at +1-520-329-2729 or Info@DudleyCourtPress.com . We've recently launched our latest program, Memoir Writing for Non-Writers . This comprehensive, 10-week course helps you turn your memories into a compelling memoir.

- Gail Woodard

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Publishing trends: What's happening now Like every other business sector, the book world has been tremendously affected by the defining developments of the last two years: the international pandemic and rapid changes in technology. Books and the ways we read them will never be the same.

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Person who gives good influence - BTS UN Speech "Love Yourself"-

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Person who gives good influence - BTS UN Speech "Love Yourself"-

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인종, 성별, 직업과 상관없이 자신의 모습 그 대로를 받아들이고 사랑하며 자신만의 목소리를 내자는 "Love Myself"의 주제를 담고 있는 지문입니다.

No matter what job I have, I want to be a person who gives good influence.
어떠한 직업을 가지게 되든지 제 자신을 사랑하며, 본인의 위치에서 선한 메세지를 전할 수 있는 방탄소년단처럼 선향 영향력을 끼치는 사람이 되고 싶다는 소망을 담아서 이 지문을 선택하게 되었습니다.

"제 실수와 결점들은 지금의 저를 만들었습니다. 내일 좀 더 현명해질 그 모습도 또한 저입니다. 이 결점들과 실수들은 제 삶의 별자리에 가장 밝은 별들을 만들어 줄 것입니다. 저는 현재, 과거와 미래의 제 모습을 사랑하게 됐습니다.
'Love yourself'앨범을 내고 'Love Myself'캠페인을 시작하고 우리는 전 세계의 팬들로부터 놀라운 이야기들을 듣기 시작했습니다. 우리의 메세지가 그들의 인생의 난관을 극복하게 했고 스스로를 사랑하게 됐다는 이야기였습니다. 이러한 이야기들은 저희에게 책임감을 느끼게 합니다."
- 지문 내용 중 일부 번역 -

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10812 이상아                                             A Final Theory: Unprovable But Conceived of(최종이론 : 입증될 수는 없지만 (마음속에) 품고있는)

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10812 이상아                                             A Final Theory: Unprovable But Conceived of(최종이론 : 입증될 수는 없지만 (마음속에) 품고있는)

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10812 이상아 최종이론 소감

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10812 이상아 최종이론 소감

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나는 이 최종이론의 끝을 밝혀내고 싶다.
다음날 수정될 수 있는 불안정한 최종 이론 말고, 완벽한 이론을 작성하여 더 이상 수정할 수 없는 물리학적 이론을 만들고 싶다.

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학생들의 관심사에 부합하는 교육과정의 강좌 계설

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학생들의 관심사에 부합하는 교육과정의 강좌 계설

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내용 : 일반적으로 창작자와 창작물의 관계성에서는 창작성이 중요하다고 하지만 창작활동을 할 때, 외부적인(관객) 관점은 필수적이다.

내가 하고싶은 직업도 창작을 하는 직업인데 이 지문을 보고 나에게 조언을 해주는 글을 읽은 것 같아 나를 돌아보게 되었다. 아무리 좋은 창작물이라도 관객이 없으면 쓸모가 없어지는데 나는 가끔 내 작업물을 타인에게 보여주기 꺼려할 때가 있었다. 이 지문을 읽고난 뒤부터는 나의 작품을 타인에게 당당히 보여주어야겠다는 생각이 들었다.

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https://littlelaureates.com/3-reasons-why-kindergarten-learning-is-important-for-your-kid/

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When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your customer service team should be one of those teams.

In this article, we'll cover:

Investing in your customer service team now pays dividends in many ways later. Here's why.

Investing in customer service helps activate your flywheel because loyal customers will help you acquire new customers free of charge by convincing prospects to interact with your brand. Their positive testimonials will be more effective than your current marketing efforts-and cheaper, too.

Financial Benefits of Excellent Customer Service

A company with excellent customer service has a team that does more than answer questions and solve customer issues. Providing excellent customer service can save-and make-a lot of money for a business.

1. Customer retention is cheaper than customer acquisition.

According to our research team, the customer acquisition cost (CAC)-how much it costs to acquire a new customer-is higher for a company that doesn't invest a small percentage of its budget in customer service. Ultimately, investing in customer service can decrease your churn rate. Decreasing churn rate reduces the amount you must spend on acquiring new customers and decreases the overall CAC.

That's because it's more profitable to pour efforts into retaining existing customers in the long run. A massive 65% of sales will come from existing customers, and only 20% of your current customers will be the source of 80% of your company's profits.

2. Customers will pay more to companies with better customer service.

It's hard to put a price on great service, and an extraordinary number of customers are willing to pay a premium to get it. Customers place a high value on how a customer service team treats them, and companies will directly profit from positive customer service encounters. Over 80% of customers reported that they would be willing to pay more to get a better experience.

In an era where companies are learning to prioritize customer service, any company that doesn't do so will crash and burn. Moreover, one positive experience could make them stick to a brand, whereas one negative interaction could send them running to a competitor.

3. Customer service grows customer lifetime value.

Customer lifetime value (CLV) is a pretty important metric when you're running a business. CLV represents the total revenue you can expect from a single customer account. Growing this value means your customers shop more frequently or spend more money at your business.

But businesses have room for improvement in utilizing this vital metric- only 42% of companies can measure customer lifetime value.

Investing in your customer service team is an excellent way to improve customer lifetime value. If customers have a great experience with your customer service and support teams, they'll be more likely to spend money with your company again. Or, at the very least, they'll share their positive experience with others, which builds rapport with your customer base.

Customer service makes new customers more trustworthy of your business and allows you to upsell and cross-sell additional products with less friction. New users will trust that your sales team is recommending products that truly fit their needs, creating a smoother buying experience for both the customer and your employees.

4. Customer service can lead to more revenue.

Business leaders understand that budgeting and other business decisions are about the bottom line. But customer service can also bring in revenue and impact the bottom line.

A report showed that 89% of companies with "significantly above average" customer experiences perform better financially than their competitors.

Additionally, American companies reportedly lose about $136.8 billion yearly because of avoidable customer losses. Therefore, a positive or negative customer experience directly impacts your company's revenue and growth.

How Customer Service Supports Marketing Efforts

Customer service team members are on the frontlines, communicating daily with current and potential customers. As a result of this proximity, customer service can offer valuable insight that can help improve marketing outcomes.

1. Customer service employees can offer important insights about customer experiences.

It doesn't matter how you perceive your brand. What matters is how your customer perceives it.

For instance, if you work for an athletic wear company, you might associate your brand with fitness, health and wellness, and people who play sports.

However, your customers may purchase from you because they associate your brand with leisure, comfort, and attractiveness. So, you should align your marketing with those values as well.

Your customer service team can answer many of these probing questions for you. Rather than spending time and money surveying customers constantly, you can have your customer service employees simply ask these questions while interacting with customers. Their response can give you many insights into improving your products, marketing, goals, and employee training.

The more you improve the customer experience, the harder your employees will work. Research shows that companies that invest in customer experience also see employee engagement rates increase by an average of 20%.

2. Proactive customer service creates marketing opportunities.

Consider adopting proactive customer service if you're looking for a cost-effective way to invest in your business. Rather than waiting for customers to report issues, this approach reaches out to them before they know the issues exist. This tells customers you're constantly working to remove roadblocks from their user experience.

But proactive customer service isn't only used for customer delight. It's also an effective marketing tool for introducing and promoting new products and services. For example, if you create a new feature that solves a common problem with your product, your customer service team can refer it to your customers.

They can use your CRM or ticketing system to look up customers who have had this problem in the past, reach out to them via the service ticket, and introduce the new feature and its benefits. This can be more effective than a sales pitch because customers feel the service rep understands their issue after troubleshooting it.

Current data shows that proactive customer service is more crucial than ever. Customers of every industry are accustomed to the fast-paced digital revolution and expect customer service teams to be speedy in resolving their issues.

An incredible 90% of customers rate an "immediate" response as important or very important when they have a customer service question, and 60% of customers define "immediate" as 10 minutes or less.

3. Personalized customer service can improve your online conversion rate.

Your online conversion rate can improve by 8% when you include personalized consumer experiences. A higher conversion rate should lead to more sales and more revenue. Customer service keeps your flywheel moving, like marketing and sales.

But service that isn't personalized and makes customers feel like no more than a ticket number in the system harms customer retention. 33% of consumers reported that they ended their relationship with a company because the company didn't personalize the experience enough.

Data supports that great customer service is an expectation, not a "nice-to-have." You'll attract new customers, prevent customer churn, and build your brand reputation and image with excellent customer service.

Customer Service's Impact on Brand Image

Every company is known for its customer service to some degree. Of course, you always want a positive brand image and customer service can be a significant determining factor.

1. Customer service affects your brand image and loyalty potential.

In many ways, your customer service team is the face of your brand. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers.

They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company's chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase. But when they receive poor customer service, 61% of consumers say they have cut ties with a brand.

Customer service is a key player when it comes to building your brand image and brand loyalty. Nearly three out of five consumers report that good customer service is vital to feel commitment toward a brand. Therefore, investing in a customer service team that accurately represents your mission and values is a worthy investment and a wise branding strategy.

2. Excellent customer service will protect relationships with customers who experience a mistake down the road.

When customers have a poor customer service experience, they're more likely to quickly share about it and leave the company than in previous years. And if you work in the B2B space, data shows that 51% of B2B companies start to avoid vendors after a poor customer service experience. However, if your company provides excellent customer service, 78% of consumers would do business with a company again after a mistake.

Additionally, only one in five consumers will forgive a bad experience at a company whose overall customer service they rate as "very poor," while nearly 80% will forgive a bad experience if they rate the service team as "very good."

3. A positive customer service reputation makes people more likely to do business with you.

Consumers consider customer service when they're making purchasing decisions. In fact, 90% of Americans use customer service to decide whether or not to do business with a company. This means that your company's reputation for customer service will impact a large majority of potential customers.

Additionally, customer service doesn't begin and end with your frontline reps. The customer service potential customers experience during the sales process will also impact their purchasing decisions. Therefore, delivering positive customer service experiences should be the goal for any customer-facing role.

The Power of Well-Equipped Employees

If a company doesn't appreciate and properly resource its customer service team, it will show in the quality of service that customers receive. But when companies provide the proper training, technology, and work environment, customer service employees are a powerful force to turn satisfied customers into booming businesses.

1. Happy customer service employees will create happy customers.

Studies consistently show that happy employees are good for business. For example, recent research that studied customer service employees in a call center setting reported that happy employees were 13% more productive.

Despite this fact, not enough companies take employee satisfaction seriously-particularly in the case of customer service employees. According to our 2022 State of Customer Service report, almost 40% of customer service leaders say that their company views customer service as an expense rather than a driver for growth.

Companies can support their customer service team with the resources, technology, and respect they need to get more happy customers. When customer service staff are equipped to do their jobs well, they are more comfortable and motivated, and your customers are too.

2. Happy customers will refer others.

When humans have a memorable experience-good or bad-it's natural to want to shout about it from the rooftops. But, of course, today's rooftops are review websites and social media, with 55% of consumers sharing their purchases socially on Facebook, Twitter, Pinterest, and other social sites.

For better or worse, your most impacted customers will do word-of-mouth advertising for you. When they have a positive experience, 72% of customers will share their experience with six or more people. Since great customer service translates to happy customers, your customer service team can be a major catalyst for cheap promotion through positive word-of-mouth and referrals.

Much like your most loyal customers, referred customers are a business treasure. Referred customers:

"The purpose of a business is to create a customer who creates customers."

-Shiv Singh, Strategic Advisor

3. Good customer service encourages customers to remain loyal.

As we've covered, it's much cheaper to retain an old customer than to acquire a new one. So in this sense, the higher a customer's lifetime value-the total revenue a company can expect a single customer to generate throughout their relationship with that company-the higher the profit for your company.

In comparison to hundreds of possible competitors with similar products and services, your company has to do more than relish the exciting features of your products. You can differentiate your company from your competitors by providing stellar customer service. This is especially crucial when it's time to launch a new product or service.

Your existing customers are 50% more likely to try a new product and spend 30% more money on it than a new customer, while new customers are only 5-20% likely to buy a product. But for those existing customers to stay long enough to consider a new product, it takes effort via customer service to keep them satisfied. 71% of consumers cited poor customer service as the reason they ended a relationship with a company.

Conversely, when your company's customer service is excellent, you're more likely to see your customers stick around and eventually try more of your offerings.

Loyalty is rooted in trust, and customers can trust real-life humans more than the ideas and values of a brand. So, by interacting with your customer service team, those customers can hopefully build life-long relationships with your business.

What Businesses Need to Improve Customer Service

Beyond understanding how essential it is to put considerable effort into building a solid customer service team, companies need to provide employees with all the tools they need to deliver the type of consistent, proactive customer service required today.

Here are a few stats to keep in mind when improving your customer service team:

1. Customers expect high-quality service.

People don't just expect your business to have a customer service team; they anticipate your customer service team to be world-class and ready to help at a moment's notice.

In fact, according to new data gathered after the COVID-19 pandemic, more than half of those surveyed (58%) said their customer service expectations are higher today than they were a year prior.

Customers demand higher quality customer service: 66% said they would switch brands if they felt they were being "treated like a number, not an individual." And there's plenty of room for businesses to grow, as 71% of customers say they want a consistent experience across channels, but only 29% say they get it.

Customers now have more options than ever before, and they're not afraid to take their business elsewhere if unsatisfied with their experience. So it's now on brands to meet customer expectations if they want to attract and retain loyal customers.

2. Businesses need omnichannel solutions.

Before COVID-19, businesses gradually explored new, digital ways to engage and support customers. But once the pandemic hit, this timeline accelerated significantly, and it was no longer a commodity for businesses to communicate with customers via social media, live chat, or video calls.

These communication channels appear to be here to stay for the foreseeable future. But, as we shared in our 2022 State of Customer Service report, only 50% of companies have enabled their service teams with the most basic service features a CRM can provide: a help desk, knowledge base, and shared email capabilities. As a result, many businesses have much catching up to do to provide their customer service teams with the tools they need to serve customers well across every channel.

Our State of Service report also found that all of the high-growth companies surveyed implemented several channels and tools, empowering their customer service teams and improved customer service.

Customers not only enjoy using these channels but, over time, they'll expect them as a standard in the customer service industry. As a result, businesses need to invest in omnichannel solutions to link these new mediums together and create a seamless customer service experience.

The image below explains how omnichannel experiences work:

Rather than having each channel operate independently, the channels link together so they can share messages and information freely. That way, customers don't have to navigate away from what they're doing to get help from your business.

Instead, any time they need help, they can reach out on any channel of their choice and will get an immediate, reliable response.
Image Source
3. Excellent customer service is a competitive advantage.

No matter your industry, you want your business to stand out. After all, nobody strives to be the "second-best" at something. Instead, you want to be better than every other company you're competing with and want your customers to know it, too. That's the key to keeping customers loyal and getting them to interact with your brand continuously.

Customer service can be an excellent differentiator for your company. But churn occurs when a customer stops doing business with a brand and it's often because of a poor customer service experience. At least 67% of this churn is preventable if the customer's problem is resolved during their first interaction.That means if you provide excellent customer service, you'll not only retain your customers but also acquire your competitors'.

It's undeniable that a well-trained, positive customer service team can make your company the best version of itself. Their ability to communicate directly with customers can revolutionize your company and grow your customer base.

"We see our customers as invited guests to a party, and we are the hosts.

It's our job every day to make every important aspect of the customer experience a little bit better." -Jeff Bezos, Amazon Founder

Invest in Your Customer Service Team Today

There's a strong, data-based case for the positive, multi-layered impact that great customer service can have on a business. The proof is in the research and the results: one significant aspect of a thriving business is to put effort and resources into recruiting and training top customer service talent.

So, now that you've seen the numbers, what will you do to raise the standard of customer service at your company?
Editor's note: This post was originally published in October 2018 and has been updated for comprehensiveness.

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Why Customer Service is Important: 16 Data-Backed Facts to Know

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