# data[].attributes.headline
Listen and write down what you hear. Then choose the statement that best describes the picture.

# data[].attributes.subject
Listen and write down what you hear. Then choose the statement that best describes the picture.

# data[].attributes.body
Audio link: https://drive.google.com/file/d/1yb-RGMI-caGxNzPwd7Y2v9R2yFILqNwf/view?usp=sharing

# data[].attributes.body
Audio link: https://drive.google.com/drive/u/0/folders/1Gv0N2VRbU901WfZGTD5qDol69lNNzUDc

# data[].attributes.body
1. What have you learned today?
2. What do you need to improve?
3. Do you have any other feedback or questions?

# data[].attributes.body
• Hello! My name is …

• I’m … years old.

• I’m working for / studying at / for…

• I’m taking the TOEIC test for / to …

• 3 fun facts about myself:

# data[].attributes.body
1. Be On Time For Class
2. Dress Appropriately
3. Choose Your Study Space
4. No Eating Or Drinking
5. One At A Time
6. Be Prepared
8. Raise Your Hand
9. Respect And Encourage Each Other
10. Have Fun

# data[].attributes.body
Hello. My name is Thảo Nguyên
I'm 22 years old.
I'm studying at Ho Chi Minh City
3 fun facts about my self: friendly,....

# data[].attributes.body
Hello everyone
My name is Thuan. I'm 34. I'm from Nghe An province. I'm a teacher at a primary school. Glad to meet everyone. G9!

# data[].attributes.body
Hello! My name is Thao
I'm 21 years old
I'm studying at HCM city
I'm taking the TOEIC test for my learning
3 fan facts about myself:
- Outside of school time, I spend most of my time sleeping.
- I prefer staying at home than going out
- I like to sing even though it's not good

# data[].attributes.headline
Hello! My name is Linh. I'm 45 years old. I'm working in Ha Noi. I'm an accountant. I'm taking the TOEIC test for the requirement of Ecomnomic Law course. I like travelling, shopping and eating.

# data[].attributes.subject
Hello! My name is Linh. I'm 45 years old. I'm working in Ha Noi. I'm an accountant. I'm taking the TOEIC test for the requirement of Ecomnomic Law course. I like travelling, shopping and eating.

# data[].attributes.body
Hello everyone!
My name is Kim Anh
I am 43 years old
I live in Ha Noi
I am working for transporttation company
I am taking TOEIC test for myself
3 fun facts about myself: open, ready to help, friendly

# data[].attributes.body
Hello! My name is Ngoc
I'm 28 years olds. I'm working in Phan Thiet city.
3 fun facts about myself: friendly, fun, sociable.

# data[].attributes.body
11.
A. a man is putting on a jacket
B. a man is talking note on the notepad
C. a man is looking at a monitor
D. a man is talking on a headset
8.
A. The woman is sending a fax
B. The woman is making a call
C. The woman is copying a letter
D. The woman is cleaning her desk
6.
A. The man is putting on a head
B. The man is speaking of a brush
C. The man is paiting a building
D. The man has business card

# data[].attributes.body
1.
I learned to introduce myself.
Question structure part 1
2.
I need to improve all my listening, speaking, reading and writing skills
3.
Can you give us a transcript of the lecture?

# data[].attributes.body
Hello everyone, my name is Kim Ngan
I am 24 years old.
I'm working at Da Lat city
I'm taking the TOEIC test for myself
3 fun facts about myself: Friendly, Cheerful, and Generous.

# data[].attributes.body
1. I learned to introduce myself
2. I need to improve my vocabulary, listening skills and grammar.
3. I need more grammar exercises

# data[].attributes.body
11.
A. A man is putting on a jacket
B. A man is thinking knows on the no...
C. A man is walking...
D. A man is talking a...
8.
A. The woman is sending a fast
B. The woman is making a call
C. The woman is copying a letter
D. The woman is cleaning her desk
6.
A. The man is putting on a hat
B. The man is speaking of a...
C. The man is painting a building
D. The man has the business card

# data[].attributes.body
Hello Everyone,My nam is Huong.
I'm 29 years old.I'm living at hcm city.
I'm taking the TOEIC for my Job.
3 facts about myself:
- have fun,friendly,soiable.

# data[].attributes.body
11.
A. A men is puting on a jacket
B.A man is taking a note
C.A man is looking at a monitor.
D.A man is talking about headset
8
A. The woman is sending a fax
B.The woman is making a call
C.The woman is copying a letter
D.The woman is cleaning her desk
6
A.The man is puting on a hat.
B.The man is picking of the brush
C.The man is paiting a building
D.The man has a business card

# data[].attributes.body
1.I learn to introduce myself. Listening part 1
2. I need to improve for all.Because i did't learn english for 2 years ago.
3.No.I don't have question or feedback.Because this is the first lesson.

# data[].attributes.body
Hello! My name is Tuyen
I'm 28 years old.
I'm a office worker in Ho Chi Minh City
I need toeic to complete my advanced studies.
3 fun facts about myself: forgetful, love coffee and books, I have a grumpy face but it's not true
Glad to know you!

# data[].attributes.body
11. A. A man is putting a jacket
B. A man is taking note on the notepad
C. A man is looking at a monitor
D. A man is talking on a headset
6. A. The man is putting on a head
B. The man is peaking of a brush
C. The man is panting a building
D. The man has a business card
9. A. The woman is sending a fax
B. The woman is making a phone
C. The woman is copying a letter
D. The woman is cleaning her desk

# data[].attributes.body
Hello! My name is Thanh Sơn
I'm 28 year old
I'm working in Dien Bien Phu city
I'm taking the TOEIC test for improve English

# data[].attributes.body
11.
A. A man is putting on a jacket
B. A man is taking note on a notepad
C. A man is looking at a monitor
D. A man is talking on a headset
8.
A. The woman is sending a fax
B. The woman is making a call
C. The woman is copying a letter
D. The woman is cleaning her desk
6.
A. The man is putting on a hat
B. The man is picking on a brush
C. The man is painting a building
D. The man has a business card

# data[].attributes.body
1. I learned how to listen to pictures with 1 person
2. I need to improve my vocabulary
3. No, I don't

# data[].attributes.body
Hello everyone
My name is Quyet
I'm 24 years old
I'm from Dien Bien Phu City
I'm working a salesman
I'm taking the TOEIC test for myself and improve English
3 fun facts about my self : Love to play sports,like to sit for coffee, sociable and fun

# data[].attributes.body
11.
A. A man is putting a jacket
B. A man taking note on the notepad
C. A man the looking at moniter
D. A man the taking on a headset
8.
A. The woman is sending a fax
B. The woman is making a call
C. The woman is copying a letter
D. The woman is cleaning her desk
6.
A. The man is putting on a hat
B. The man is picking up the brush
C. The man is paiting a building
D. The man has a business card

# data[].attributes.body
1.I learned to introduce myself. Listen and write
2. I need to improve for all, Listen sklii and grammar
3. No I don't have feedback or question

# data[].attributes.body
1. I got some vocabularies in istening task.
2. I need to improve my english listening skill.
3. I would like to have some tapescrips if the listening task is long.

# data[].attributes.body
Question 11:

1. A man is putting on  a jacket

2. A man is taking notes in a notpad

3. A man is looking at a manager

4. A man is talking on a headset

No.8:

a.       The wonman is sanding a fax

b.      The wonman is making a code

c.       The wonman is copying a letter

d.      The wonman is cleaning her desk

No.6:

a.       The man is putting on a hat

b.      The man is picking up a brush

c.       The man is painting a building

d.      The man has a business card.

# data[].attributes.body
Hello! My name is Hong Han
I'm 21 years old.
I'm studying at HCM city
I'm talking the TOEIC test for my learning
3 fun facts about myself: ready to help, workaholic and friendly

# data[].attributes.body
11.
a) a man is putting on a jacket
b) a man is taking note on a notepad
c) a man is looking a ...
d) a man is talking on a headset
8.
a) the women is sending a fact
b) the women is making a call
c) the women is copying a letter
d) the women is cleaning her desk
6.
a) the man is putting on a hat
b) the man is speaking on the break
c) the man is paiting a building
d) the man has a business card

# data[].attributes.body
1. I learn Japaness for my test and doing exercise English.
2. I want improve my listening skill and grammar
3. No, i think the teacher teaches quite well

# data[].attributes.body
11.
A. A man is putting on a jacket.
B. A man is taking note on notepad.
C. A man is looking at a monitor.
D. A man is talking about headsets.
8.
A. The woman is sending a fax.
B. The woman is making a call.
C. The woman is copying a letter.
D. The woman is cleaning her desk.
6.
A. The man is putting on a hat.
B. The man is picking on a brush.
C. The man is painting a building.
D. The man has the business card.

# data[].attributes.body
1. Do the mission,review lesson, learn vocabulary.
2. I think i need to improve all english skills in reading, understanding, speaking, listening and writing.
3. I look forward to the next lessons to help me improve my English skills. Thank you!

# data[].attributes.body
11.
A. A man is putting on a jacket
B. A man is taking ....
C. A man is looking ......
D. A man is
8
A. The woman is sending a fast
B. the woman is making a call
C. the woman is copying a letter
D. the woman is cleaning her desk
6.
A. The man is putting on a hat
B. The man is ....
C. The man is paiting a building
D. The man has ...... business

# data[].attributes.body
1. Today I learned listening question.
2. I need improve listening and grammar skill.
3. No, I don't have any question.

# data[].attributes.body
1. B
A. the man is putting a jacket
B. The man is taking note and notepad
C. The man is looking at monitor
D. A man is taking a
2. A
A. The woman is sending a fax
B. The woman is making a call
C. The woman is copying a laptop
D. The woman is learning her desk
3. C
A. The man is putting on a hat
B. The man is picking of the brush
C. The man is painting a building
D. The man has business card

# data[].attributes.body
1. I learned how to listen to do execise listening
2.I need improve all skills.
3.No, I don't have any question

# data[].attributes.body
1. What have you learned today?
2. What do you need to improve?
3. Do you have any other feedback or questions?

# data[].attributes.headline
Review the transcript and record yourself.

# data[].attributes.subject
Review the transcript and record yourself.

# data[].attributes.body
Compare the correct transcript with your own.

Listen again, paying attention to the words you missed.

Record yourself.

# data[].attributes.body
1. A. she’s taking something to her cústomer

b. she’s standing at the reception desk.

c. she’s …………..sending fax

d. she’s talking on her phone.

2. a. The womem are in an exercise class.

b. The instructor is sitting on the stair.

c. The waiting is at the window.

d. The cushion  are closed..

3. a. the examiners are parked At the glass.

b. He tries to repair car door.

c. He’s driving his car into the repair shop.

d. He’s fixing a tyre on a car.

4. a . the children should go swimming at the lake.

b. There is a bowl of the water

c. It’s a very large snake.

d. There are some trees under the water

5. a. The driver doors are opened

b. The truck is unlock

c. The man is tanding in a truck

d. The man is getting out of a truck

6. a. She’s closing the store.

b. she’s cleaning the window

c. she’s sweeping the floor.

d. She’s looking at the door.

# data[].attributes.body
1. A. She's taking something to a customer
B. She's standing at a reception desk
c. She's about to sent a fax
d. She's talking on a phone
2. a. The women are in an exercise class
b. The intructor is sitting on a stair
c. They' re waving at the window
d. The cushions are closed
3. a. He's examining a car in a grass
b. He's trying to repair a car door
c. He's driving a car into a repair shop
d. He's fixing a tire on a car
4. The children is swimming on a lake
b. There' s a boat on a water
c. It's a very large snake
d. There is some tree under a water.
5. a. The driver's door is opened
b. a truck is unlock
c. a man is standing in a truck
d. a man is getting out of a truck.
6. She's closing a store
b. she's cleaning a window
c. she's sweeping a floor
d. she's looking at a door

# data[].attributes.body
1.
A. She is talking something to customer
B. She is standing a reception....
C. ...
D. She is taking on the....
2.
A. The woman learning exercise  card
B. The..... sitting on a stair
C. They.... at the window

# data[].attributes.body
7.
a) a man - putting on - a jacket
b) a man - taking note - notepad
c) a man - looking - monitor
d) a man - talking on - headset
8.
a) the women - sending - a fax
b) the women - making - a call
c) the women - copying - a letter
d) the women - cleaning - desk
6.
a) the man - putting on - hat
b) the man - picking on - break
c) the man - paiting - building
d) the man - business - card

# data[].attributes.body
1.
a) she saying something to customer
b) she standing …
c) she … the sent a fax
d) she talking on a phone
2.
a) the women are in exercise class
b) the instructer is … on a strage
c) the … at the window
d) the cussent are close
3.
a) he examerning the card in crush
b) he trying to repair the car door
c) he driving the car into the repairshop
d) he sitting the a tire on a car
4.
a) the children is swimming in the lake
b) ... on the water
c) it's a very last this night
d) there some tree under a water
5.
a) the drived door is open
b) the truck is unlock
c) the man is standing in a truck
d) the man is getting out of the truck
6.
a) she closing a strore
b) she cleaning a window
c) she swiping a floor
d) she looking at the door

# data[].attributes.body
1
a) She taking something customer
b) She standing a reception desk
c) She about ... fax
d) She talking on the phone
2
a) The women are excersice night class
b) The ... sitting on the ...
c)  the ... waving on the window
d) the ... on close
3
a) he examining a car on the gross
b) he ... door
c) he driving a car ... shop
d) he ... on the car
4
a)
b) the botter .. the water
c)
d)... on the water
5
a) the driver door open
b) the ... is unlock
c) the man is standing in a...
d) the man getting out the a...
6
a) She closing a door
b) She cleaning the window
c) She sweeping the floor
d) She looking at the door

# data[].attributes.body
11.
A. A man - putting on - jacket
B. A man - taking note - notepad
C. A man - looking - monitor
D. A man - talking on - headset
8.
A. the woman - sending - A fax
B. the woman - making - a call
C.  the woman - copying - a letter
D.  the woman - cleaning - desk
6.
A. the man - putting on - hat
B. The man - picking on - break
C. The man - paiting - building
B.the man - business - card

# data[].attributes.body
1.
A.She is taking something to her customer
B.She is standing
C. She ......
D.She talking ......
2.
A. The woman are in an exercise class
B. The instructor is sitting on the stair
C. The waiting at the window
D. The cushion are close
3.
A. The
B. He tries to repair
C.
D.He fixing .....
4.
A. The child .......
B. The ....
C. It's a very .....
D.
5.
A. The drive door
B. The truck is unlock
C. The man is standing in a truck
D. The man is getting out of a truck
6.
A. she's closing the store
B. She's cleaning the window
C. She's .....
D. She's looking at the door

# data[].attributes.body
1. I leaened verb and adverb , .....
2. I need improve grammar
3. No I don't

# data[].attributes.body
11
a. A man is putting on a jacket
b. A man is taking note on the ...
c. A man is looking at a ...
d. A man is taking on ...
8
a. the women is sending a fax
b. the women is making a call
c. the women is copying a letter
d. the women is cleaning her desk
6
a. the man is putting on a head
b. the man is speaking of a brush
c. the man is paiting a building
d. the man has ... card

# data[].attributes.body
Hello, my name is Binh. I am 34 years old, and I work at Hoa Sen Corporation, a joint-stock company.

# data[].attributes.body
1. D

A. She talking something a customer

B. She standing a reception desk.

C. She …. the fax

D. She talking on the phone

2. A

A. The women is an exercise class.

B. The instructor is setting on the chair.

C. They waiting at the window

D. The cushion are close

3. D

A. He examining….

B. He trying repair car a door

C. He driving a car in the …

D. He fixing a type on the car

4. D

A. The ….swimming on the lake

B. The boat on the water

C. It is very large snake.

D. There are some tree under a water

5. A

A. The drives door open

B. The trust is on…

C. The man is standing on the truck

D. The man is getting out of the truck

6. C

A. She closing the store

B. She cleaning the window

C. She swiping the floor

D. She looking at the door

# data[].attributes.body
1.
A. A man - putting on - jacket.

B. A man - taking note - notepad

C. A man - looking at - monitor

D. A man - talking on - headset

2.

A. The women - standing - fax

B. The women - making - call

C. The women - copying - letter

D. The women - cleaning - desk

3.

A. The man - putting on - hat

B. The man - picking up -brush

C. The man - painting - building

D. The man - has- business card

# data[].attributes.body
1. I learned to listening part 1
2. I need improve listening skill
3. no. i don't

# data[].attributes.body
11
a. A man is putting on a jacket
b. A man is taking note on the notepage
c. A man is looking at a ...
d. A man is talking on headset
8
a. the women is sending a fax
b. the women is making a call
c. the women is copying a letter
d. the women is cleaning her desk
6
a. the man is putting on a head
b. the man is speaking of a brush
c. the man is paiting a building
d. the man has business card

# data[].attributes.body
1

A.    She’s taking something to a customer.

B.    She’s standing in a reception desk.

C.    She’s about to send to a fax.

D.    She’s talking on a phone.
Answer D

2

A.    The women are in an excercise class.

B.    The instructor is sitting on a chair.

C.    They’re waving at the window.

D.    The cousins are close.
Answer B

3

A.    He’s examining a car in the garage.

B.    He’s trying to repair a car door.

C.    He's driving the car into a repair shop.

D.    He’s fixing a tire on the car.
Answer D

4

A.    The tourist’s swimming in the lake.

B.    There’s a boat on the water.

C.    It’s very large snake.

D.    There are some trees under the water.
Answer B

5

A.    The driver door is open.

B.    The truck is unlock.

C.    The man is standing in a truck.

D.    The man is getting out of a truck.
Answer A

6

A.    She’s closing the door.

B.    She’s cleaning the window.

C.    She’s sweeping the floor.

D.    She’s looking at the door
Answer C

# data[].attributes.body
1. I learned how to do the TOEIC reading part 7
2. I need to improve my vocabulary
3. No, I don't

# data[].attributes.body
I have learned the structure of the TOEIC exam.
I need to improve my vocabulary and communication skills.

# data[].attributes.body
1.
A. She's taking something a customer
B. She's standing at the receptions desk
C. She's about the send a fax
D. She's talking on the phone
2.
A. The woman is.. in an exercises class
B. The instructor is in sitting on the stair
C. They are waving at the window
D. The cushions are closed
3.
A. He is an exam...a car...
B. He is trying to repair the car a door
C. He is driving the car to the repair shop
D. He is fixing a... on the car
4.
A. The children are swimming in the lake
B. There's the boat on the water
C. It's a very large snake
D. There is some tree under the water
5.
A. The driver's door is open
B. The truck is unlocked
C. The man is standing in the truck
D. The man is getting out of the truck
6.
A. She is closing the door
B. She is cleaning the window
C. She is sweeping the floor
D. She is looking at the door

# data[].attributes.body
https://drive.google.com/drive/u/0/folders/1BrA3szhnIFsQSnq6IeXZruRHZxEcR6Q9

# data[].attributes.body
1. Who isn’t charge of ………….office supply?

1. Elist supplies the coffee

2. There would be offer manager, Ella

3. The supply is the main offer

2. Does the client know we’re coming?

a. I call them before relax

b. It’s with Mr Holden

c. I didn’t know that

3. Would you prefer I email the contract to you or should I fax it?

a. which other is more convenient?

b. There are many different contracts

c. I can get one for you soon.

# data[].attributes.body
1. Who is enjoys purchase Offer supplier?

A. ... supplies the coffee

B. There will be supplier manager

C. The supplies is man office

2. This suppling is coming

A. I recording before be late

B. It’s with Mr. Holding

C. I didn’t know that

3. Which you refer by email contact to u or should I faxed?

A. With … convenient

B. There are many different contracts

C. I can’t get more for u soon

# data[].attributes.body
7.3. Who's in charge of the purchasing office suplly?
A. Alice supplies a coffee
B. There would be our office's manager, Alice.
C. The supplies are a main office
7.4. Did the clients know the way comming?
A. I called them before we left
B. It's with Mr Hardings
C. I didn't know that
7.5. Would you prefer I email the contract to you or should I fax it?
A. Which other's with more convenient
B. There are many different contract
C. I can get one for you soon

# data[].attributes.body
who is ...
a) Alex supply the coffee
b) That would be office manager Alex
c) The supply are in the main office
...
a) I call before we ...
b) It's with Mr Holden
c) I did no that
Would you ... email the contract to you or should I fax it
a) Which ... is more convenient
b) There are many different contracts
c) I can get one for you soon

# data[].attributes.headline
Review the transcript and record yourself.

# data[].attributes.subject
Review the transcript and record yourself.

# data[].attributes.body
Compare the correct transcript with your own.

Listen again, paying attention to the words you missed.

Record yourself.

# data[].attributes.body
7.3. Who is in charge of purchasing office supplies?
(A) Alice supplies the coffee.
(B) That would be our office manager, Alice.
(C) The supplies are in the man office.
7.4. Does the client know we’re coming?
(A) I called him before we left.
(B) It’s with Mr. Harding.
(C) I didn’t know that.
7.5. Would you prefer I email the contract to you or should I fax it?
(A) Whichever is more convenient.
(B) There are many different contracts.
(C) I can get one for you soon.

# data[].attributes.body
P1: 1a, 2c, 3b
P2: 1b, 2c, 3b
P3: 1b, 2b, 3b
P4: 1b, 2c, 3a

# data[].attributes.body
P1. 1-A, 2-C, 3-B
P2. 1-B, 2-C, 3-B
P3. 1-B, 2-B, 3-B
P4. 1-B,2-C,3-A

# data[].attributes.body
Passage 1
1) a
2) c
3) b
Passage 2
1) b
2) c
3) b
Passage 3
1) b
2) b
3) b
Passage 4
1) b
2) c
3) a

# data[].attributes.body
I. 1A,2C,3C
II. 1B, 2C, 3C
III. 1C, 2B, 3A
IV. 1B, 2B, 3A

# data[].attributes.body
Khi khách hàng muốn mua hàng, họ phải chọn loại của hàng bán lẻ mà họ muốn đến. 1 vài đại lý bán lẻ của các chuỗi lớn và 1 vài của hàng của doanh nghiệp tư nhân nhỏ lẻ. Khi 1 khách hàng vào 1 của tiệm, Họ nhìn thấy 1 nơi trưng bày cổ phiếu hoặc hàng hoá mà họ bán. Tất cả hàn hoá đều được đính kèm mác cùng với mã vạch. Nếu khách hàng không tìm thấy được hàng họ muốn mua, họ có thể đặt hàng. Nhân viên bán hàng tại quầy dùng mã vạch để nhập giá sản phẩm vào máy tính tiền. Khách hàng trả tiền mua hàng bằng tiền mặt hoặc thẻ tín dụng với bất kỳ phiếu giảm giá hoặc phiếu tặng kèm nào. Điều quan trọng là khách hàng nên giữ  lại hoá đơn trong trường hợp có vấn đề với sản phẩm. Nếu sản phẩm có lỗi, khách hàng trả hàng lại cho cửa hàng trong 1 khoảng thời gian nhất định để dược hoàn tiền.

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Khi muốn mua một vài thứ, khách hàng phải lựa chọn loại cửa hàng bán lẻ mà họ muốn đến. Một vài cửa hàng tổng hợp thuộc chuỗi phân phối lớn hoặc cửa hàng của các hộ kinh doanh nhỏ. Khi đến cửa hàng, khách hàng xem các hàng hóa được bày bán. Tất cả các hàng hóa đó đều đính giá với mã vạch. Nếu khách hàng không tìm được mặt hàng họ muốn mua ở đó, họ có thể đặt hàng. Người bán hàng tính tiền bằng cách nhập mã vạch vào máy tính tiền. Khách hàng thanh toán bằng tiền mặt hoặc thẻ tín dụng và một vài phiếu giảm giá của cửa hàng hay phiếu quà tặng. Một điều quan trọng lcần lưu ý à khách hàng giữ lại hóa đơn đề phòng trường hợp hàng đã mua có vấn đề. Nếu phát sinh vấn đề đó, khách hàng hoàn trả lại hàng cho cửa hàng kèm hóa đơn trong khoảng thời gian nhất định chờ bồi thường.

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Khi khách hàng muốn mua hàng, họ phải chọn loại cửa hàng bán lẻ mà họ muốn đến một vài đại lý bán lẻ của các chuỗi lớn và một vài của hàng của doanh nghiệp tư nhân nhỏ lẻ. Khi một khách hàng vào một cửa tiệm, Họ nhìn thấy một nơi trưng bày cổ phiếu hoặc hàng hoá mà họ bán. Tất cả hàng hoá đều được đính kèm mác cùng với mã vạch. Nếu khách hàng không tìm thấy được hàng họ muốn mua, họ có thể đặt hàng. Nhân viên bán hàng tại quầy dùng mã vạch để nhập giá sản phẩm vào máy tính tiền. Khách hàng trả tiền mua hàng bằng tiền mặt hoặc thẻ tín dụng với bất kỳ phiếu giảm giá hoặc phiếu tặng kèm nào. Điều quan trọng là khách hàng nên giữ  lại hoá đơn trong trường hợp có vấn đề với sản phẩm. Nếu sản phẩm có lỗi, khách hàng trả hàng trả lại cho cửa hàng trong một khoảng thời gian nhất định để được hoàn tiền.

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Khi một khách hàng muốn mua một thứ gì đó, họ có thể lựa chọn một cửa àng bán lẻ mà họ muốn đến. Một vài chuỗi cửa hàng lớn và một vài kinh doanh cá nhân nhỏ. Khi một khách hàng vào một cửa hàng, họ sẽ nhìn thấy việc trưng bày của hàng hóa được bán. Tất cả các hàng hóa đều có giá cùng với một mã vạch. Nếu khách hàng không tìm thấy cái mà họ tìm kiếm, họ có thể đặt hàng. Nhân viên bán hàng tại quầy sẽ sử dụng cái mã vạch để nhập giá của sản phẩm vào máy đếm tiền. Khách hàng phải trải cho việc mua hàng đó bằng tiền mặt hoặc thẻ tín dụng với bất kỳ mã giảm giá hoặc phiếu quà tặng. Cái điều quan trọng là khách hàng phải giữ hóa đơn của họ trong trường hợp có vẫn đề với hàng hóa. Nếu vấn đề đó xảy ra, khách hàng quay trở lại nơi cửa hàng mua hàng hóa đó cùng với hóa đơn trong một khoảng thời gian nhất định sẽ được trả lại tiền.