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steps to ensure support is provided to all class members during an assignment

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steps to ensure support is provided to all class members during an assignment

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What is true for individual assignments holds true for group assignments: it is important to clearly articulate your objectives, explicitly define the task, clarify your expectations, model high-quality work, and communicate performance criteria.

But group work has complexities above and beyond individual work. To ensure a positive outcome, try some of these effective practices (adapted from Johnson, Johnson & Smith, 1991) or come talk to us at the Eberly Center.

Create interdependence

While some instructors don't mind if students divvy up tasks and work separately, others expect a higher degree of collaboration. If collaboration is your goal, structure the project so that students are dependent on one another. Here are a few ways to create interdependence:

Assign roles (.doc) within the group that will help facilitate collaboration.
In a semester-long research project for a history course, the instructor assigns students distinct roles within their groups: one student is responsible for initiating and sustaining communication with the rest of the group, another with coordinating schedules and organizing meetings, another with recording ideas generated and decisions made at meetings, and a fourth with keeping the group on task and cracking the whip when deadlines are approaching. The instructor rotates students through these roles, so that they each get practice performing each function.

Devote time specifically to teamwork skills

Don't assume students already know how to work in groups! While most students have worked on group projects before, they still may not have developed effective teamwork skills. By the same token, the teamwork skills they learned in one context (say on a soccer team or in a theatrical production) may not be directly applicable to another (e.g., a design project involving an external client.)

To work successfully in groups, students need to learn how to work with others to do things they might only know how to do individually, for example to...

assess the nature and difficulty of a task

break the task down into steps or stages

plan a strategy

manage time

Students also need to know how to handle issues that only arise in groups, for example, to:

explain their ideas to others

listen to alternative ideas and perspectives

reach consensus

delegate responsibilities

coordinate efforts

resolve conflicts

integrate the contributions of multiple team members

Here are a few things you can do both to help students develop these skills and to see their value in professional life.

Establish ground rules.
Create ground rules for group behavior or ask students to do so themselves. Group ground rules can include things such as: return e-mails from group members within 24 hours; come to meetings on time and prepared; meet deadlines; listen to what your teammates have to say; respond to one another's comments politely but honestly; be constructive; criticize ideas, not people. You might then ask students to formally agree to these ground rules by signing a group learning contract (Barkley, Cross & Major, 2005). Find sample team contracts here...

Foster metacognitive skills.

Encourage students to assess their own strengths and weaknesses (e.g., tendency to procrastinate, openness to criticism, strong oral communication skills) and to consider how these traits could potentially affect group dynamics. One instructor gives students a self-assessment survey and lets group members compare their answers. Find sample self-assessments here...

He then asks: What mechanisms could your group put in place to capitalize on these strengths and compensate for these weaknesses? Answers generated include setting hard deadlines (if a number of group members are procrastinators), developing a system of turn-taking to make sure that everyone has the chance to speak (if there are shy group members), using flow charts to represent the task (for group members with a visual orientation or weak language skills), etc.

Build in individual accountability

It is possible for a student to work hard in a group and yet fail to understand crucial aspects of the project. In order to gauge whether individual students have met your criteria for understanding and mastery, it is important to structure individual accountability into your group work assignments.

In other words, in addition to evaluating the work of the group as a whole, ask individual group members to demonstrate their learning via quizzes, independent write-ups, weekly journal entries, etc. Not only does this help you monitor student learning, it helps to prevent the "free-rider" phenomenon. Students are considerably less likely to leave all the work to more responsible classmates if they know their individual performance will affect their grade.

To create individual accountability, some instructors combine a group project with an individual quiz on relevant material. Others base part of the total project grade on a group product (e.g., report, presentation, design, paper) and part on an individual submission. The individual portion might consist of a summary of the group's decision-making process, a synthesis of lessons learned, a description of the individual student's contributions to the group, etc.

One statistics instructor assigns student groups the task of presenting, synthesizing, and evaluating a set of articles on a particular topic. It is important to him that every group member have a firm grasp of the complete set of readings, even if they individually only present one or two. Thus, he builds individual accountability into the project by warning students in advance that he will ask each of them questions about the readings they did not present. This helps to ensure that students read the full set of articles, and not just the readings they present.

References

Barkley, E.F., Cross, K.P., and Major, C.H. (2005). Collaborative learning techniques: A handbook for college faculty. San Francisco: Jossey-Bass.

Johnson, D.W., Johnson, R., & Smith, K. (1998). Active learning: Cooperation in the college classroom. Edina, MN: Interaction Book Company.

Thompson, L.L. (2004). Making the team: A guide for managers. Upper Saddle River, NJ: Pearson Education Inc.

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What are best practices for designing group projects? - Eberly Center - Carnegie Mellon University

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What are best practices for designing group projects?

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steps to ensure support is provided to all class members during an assignment

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steps to ensure support is provided to all class members during an assignment

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Before You Assign Another Group Project . . . . Six Keys to Creating Effective Group Assignments and Team Projects (2011)

Wendy Yost, Lecturer
Department of Recreation & Tourism Management
California State University, Northridge
wendy.yost@csun.edu
Note: documents on this page can be viewed online using free software: Adobe Acrobat Reader (for .pdf files) and Microsoft Word Viewer (for .doc files).
When I first started teaching Recreation & Tourism Management 302 - Dynamics of Leadership in Recreation & Human Services, I knew that in order to meet the Learning Outcomes for the course it would be important to include a group project among the class assignments.

Yet I also knew, that as a student, I hated group projects. I typically did more than my share of the work to achieve a desirable grade, it was difficult to find time outside of class to meet with my classmates and professors weren't always clear about their expectations for group assignments.

It turns out, two decades later, these concerns persist as a recent study conducted on campus confirmed.

Recently 136 students at California State University, Northridge completed a survey having to do with Navigating Conflict in Student Teams. The students identified five contributing factors to experiencing conflict in student teams: Schedule/Distance differences, Quality/Personal Standards differences, Style/Personality differences, Group Size/Roles and Accountability. More specifically, of the students who responded indicated the following:

14% of students felt group work was negative because of: Communication Problems

39% of students felt group work was negative because of: Timing, Scheduling Issues

47% of students felt group work was negative because of: Personality Clash, Conflicting Ideas, Disagreements

73% of students felt group work was negative because of: Lack of Participation, Slackers, Flakes, Unequal Work

[Scott, W., Taylor, A., Lemus, D., and Oh, J. (2008, April). Navigating Conflict in Student Teams. Symposium conducted at Faculty Development Series, California State University Northridge, California.]

So as I thought through how to build a more effective, engaging and enjoyable group project, I realized I needed to approach the assignment differently than I had seen it approached in the past.

Below you will find detailed information about a group project that I have administered for the last six semesters along with the various tools that I designed to support the students with the assignment.

To provide further context, I use this assignment in a 300 level required student leadership course that typically includes 35 - 40 (but has included as many as 50) students, all pursuing their degrees in Recreation & Tourism Management.

Each semester, this assignment has been well received by students as a critical learning experience as well as an unexpectedly fun opportunity to get to know themselves and their classmates as leaders.

I routinely receive feedback from students about this group project being the first group project that they ever enjoyed participating in. I don't think their feedback has much to do with the assignment itself, but rather the context created for the assignment and the tools and support offered throughout it.

There are six keys that come to mind when I think of this assignment and what has contributes to its success:

Create a Conducive Environment that Encourages Positive Participation

Group projects always make me nervous. My social skills are not all there, I guess. Although, since starting this semester, getting into groups and participating in activities has been fun and great for networking. I don't feel as uncomfortable as I have felt in the past with previous classes. -Thomas

This starts with the very first day of class when I review a section in the course syllabus entitled: Appropriate Classroom Etiquette. In it I explain...

Every person in the class deserves your respect. We are all here to learn. Including me. As we move through the semester, you may not always agree with what is being shared. In such cases, please make a point of disagreeing with what is being said without attacking the person who said it. Learning how to give and receive constructive feedback is a cornerstone of leadership. It is also a skill that takes practice. So as necessary, I will ask you to rephrase your opinion or observation in a more constructive way.

There are also several things that I have been told by students that I do that help them want to participate in class: I learn each student's name by the third week of class (including in the class of 50*), I welcome and encourage differing points of view as long as they are communicated respectfully, and I encourage students to share things about themselves with the class in low risk ways. For example, when I am returning papers, I ask that the students to share their favorite ice cream flavor, favorite movie, favorite place to eat and so on. I ask the class to pay attention to what is being shared as they might find someone in class that they have a lot in common with.

*A small side bar on learning names quickly: I tell the students that it is important that they be known by me and known by each other in this class. I ask about correct pronunciation of any names I have difficulty with again and again. I have the students state their name before talking for the first few weeks. I take notes on my role sheet to help remember key traits. I allow myself to make a lot of mistakes the first few weeks, and restate my commitment to learning their names. The students seem to cut me some slack when I mess up given they see that I am trying. I often use appropriate humor to smooth over my mistakes, especially when they occur half way through the semester.

There are several systems for remembering names that you can find online. If this is something you would like to work on, I recommend conducting a brief online search and then selecting a process that will work best for you.

A playful facet of creating a conducive environment emerged organically one semester and has stuck ever since. It is my invoking my Best Audience Ever clause. I explain to the students that they are all going to be speaking in front of the class over the course of the semester and therefore they will want to provide a comfortable atmosphere for public speaking.

I then write on the board that a positive atmosphere includes students who are Attentive, Supportive and Smiling. I write the words on the board in such a way that the first letter stands out and then suggest that doing anything other than being Attentive, Supportive and Smiling would leave them being what the initials spell out. It usually gets a laugh and they usually get the point.

Acknowledge the Realities of Our Students

We know that most of the students in our classes work part time, full time or more not to mention other responsibilities they have on their plates. If you have any doubts about this, ask the students in your class. I was surprised to learn how many students were juggling multiple jobs in addition to school to be able to help their family with expenses. I also found that many students have significant responsibilities when it comes to helping to raise younger brothers or sisters or helping with aging parents or grandparents. All of which take time and energy.

By building in class time for the groups to meet, it reduces one of the biggest concerns students have about group assignments and it allows you to observe the groups in action to assess what additional support and/or direction might be needed.

There are a couple of things I would like to point out about the Sample Group Project Worksheet. I wait until after the last day to add/drop to assign groups. I found that this minimizes frustration of groups gaining or loosing members. Students can still add/drop after this date, but more signatures are required to do so and it is therefore less common. If a group looses a student after they have started their planning process, I meet with them to discuss how to best adjust their project plan. I also adjust my expectations for how long their presentation needs to be and consider the impact of having lost a member mid-project when calculating their grades.

On the days that they gather in their work groups, I take role and then ask them to get into their groups. I bring various resources that can assist them in the their planning process and I serve as a willing resource until the last group leaves the room. Students are able to use this time to work in our classroom, go to the library, go to a computer lab or go elsewhere on campus that might support their planning process.

Sample Group Project Worksheet (DOC, 35 KB) / Sample Group Project Worksheet (PDF, 18 KB)

Clearly Communicate Expectations

At the start of the semester, I let the students know that there will be a group project, and that I am committed to having it be unlike any group project they have experienced before. We talk about what they dislike about group projects and then I provide information about how this group project will be different and ask that they please set aside past experiences and be open to a more positive experience this semester.

More specifically, the students know upon reading the syllabus for class at the start of the semester that I am committed to their experience working on a group project being a positive one, that they will have time in class to meet, that they will have access to me if any questions or concerns arise during their planning process, and that they will have a supportive audience when they do their group presentations.

Group Project Assignment Excerpts from Course Syllabus (DOC, 45 KB) / Group Project Assignment Excerpts from Course Syllabus (PDF, 17 KB)

Consider Grading Individually for Group Projects

I reserve the right to grade individually. This lessens some of the concerns students have about mismatched standards of quality or having to do more than their fair share of the work. It does mean that mechanisms need to be created to assess individual grades (i.e. Peer Reviews, Journal Entries, or the like). Yet it provides freedom in being able to assign grades that are appropriate for the level of work contributed. This method also allows students to gain important skills related to giving and receiving feedback.

A few words on the samples provided in this section. Each student in class completes a Peer Review Form. I draw names for which students will conduct the peer reviews for which groups the day of each presentation. This process keeps the students engaged in the classes being taught by their peers.

If a student feels that there were group members who did not effectively contribute to the planning or execution of their group's project, then they are encouraged to speak up about it in their Student Report (a journal entry) and to submit a Collaborative Learning Form.

If I elect to provide different grades for members of a group, that decision is based on corroborating data from the following: Students expressing concern to me, what multiple group members communicated in their Student Reports, any Collaborative Learning Forms received and what was readily apparent to me and to the peer reviewers while watching the group's presentation.

In some cases, I think the sheer possibility of individual grades has encouraged students who might otherwise slack off, to instead step up, knowing that they will not be carried by their group mates.

Sample Peer Review Form (PDF, 19 KB)

Sample Student Report (PDF, 61 KB)

Sample Collaborative Learning Form (PDF, 17 KB)

Provide Appropriate Tools, Resources, and Support

The ice-breaker was a great way to get acquainted and find out how to best interact with group members - while having fun! -Katie

I found it critically important to hold lectures and discussions on typical issues related to group dynamics before putting students into groups. And provide avenues for the students to express concerns with how their group's progress is unfolding.

The activity that launches the group project is a simple one, and yet it is an activity that come the end of the semester, many students still reference. It is based on Bruce Tuckman's Forming - Storming - Norming - Performing model of group development.

After conducting a lottery to put students into groups, I have them do a small ice breaker (favorite movie or the like) as they add their names, phone numbers and email addresses to the Group Project Worksheets.

I then have them refer to the Tuckman's Forming Storming Norming Performing Overview in their class reader and assign each group one of the stages of group development: Forming, Storming, Norming or Performing. As a group they get to choose how to best teach their assigned stage of development to the class via three of the following possible methods: Singing a Song, Reenacting a TV Scene, Reenacting a Movie Scene, Reenacting a Historical Reference or via an Interpretive Dance. I remind them of the Best Audience Ever Clause: Attentive, Smiling and Supportive and I give them 15 minutes to prepare.

When it is time to perform, I have each group come to the front of the room one at a time, stand in front of their peers, take a breath and look to their peer audience. I have the group members announce which chapter they will be teaching the class for their group project, and have each group member share their name. I have the class clap for them before they actually present their way of teaching Forming, Storming, Norming or Performing.

After each group has presented their material, we discuss both the group development model and what the experience was like for them. I drive home that all groups storm and that it is a natural part of a group's development and therefore to acknowledge it when it happens. I also share that they have now all been in front of the class, spoke in front of their peers (some even sang or danced!) and they lived through it. So by the end of the semester, their group project should be a piece of cake!

The Forming, Storming, Norming, Performing activity was a blast! It brought our group closer together and allowed us to work together and amalgamate our ideas. Our topic was Performing. We took too much time discussing our ideas so when our time was up we didn't have much of a plan. I do believe that given the time we have to work on the group project we will work together really well. -Emily

Above is just one example with one ice-breaker, lists of ice-breakers can be easily located via a simple online search. You can also visit the Dick Scott Memorial Leadership Library located in the Matador Involvement Center on campus (1st Floor, University Student Union Sol Center) where you can check out books that list thousands of ice-breakers and team builders and how to facilitate them. Some favorites from the Leadership Library include:

Bianchi, S., Butler, J., Richey, D., (1990). Warm-ups for Meeting Leaders. San Diego: University Associates/Pfeiffer & Company. (BINDER)

Bendaly, L., (1996). Games Teams Play: Dynamic Activities for Tapping Work Team Potential. Whitby: McGraw-Hill Ryerson limited. (BINDER)

Forbess-Greene, S., (1983). The encyclopedia of icebreakers: structured activities that warm-up, motivate, challenge, acquaint and energize. San Francisco: Pfeiffer & Company An imprint of Jossey-Bass, Inc., Publishers.

Newstrom, J.W., Scannel, E., The Complete Games Trainers Play. Volume I (BINDER)

Newstrom, J.W., Scannel, E., The Complete Games Trainers Play. Volume II (BINDER)

Pfeiffer, J.W. (1989). The encyclopedia of group activities: 150 practical designs for successful facilitating. San Francisco: Pfeiffer & Company: an imprint of Jossey-Bass, Inc., Publishers.

Ukens, L.L. (1997). Getting together: icebreakers and group energizers. San Francisco: Pfeiffer, an imprint of Jossey-Bass Inc., Publishers.

Sample Group Project Worksheet (PDF, 18 KB)

Tuckman's Forming Storming Norming Performing Overview (PDF, 45 KB)

Include Opportunities for Reflection Throughout the Experience

I have found that it is important to provide multiple avenues for students to share their experience functioning as part of a group. Some ideas:

Routinely ask how things are going with their groups

If the course includes a journaling experience, have the students submit a journal entry on how progress with their group is unfolding halfway through the planning process

Remind students of your office hours and encourage them to talk with you if they or their group is struggling

Have students write a reflective paper after they completed the assignment

If a student or students come to me before or after class or during office hours with concerns about their group, I take time during the next class session to ask how all of the groups are doing, what has been working and what has presented different challenges. Students can learn from other groups as to how to function more effectively and if most of the groups are struggling you might find aspects of the assignment that you might consider re-tooling in the future.

Create an evaluation or simply have a discussion that allows students to provide you with feedback on what they learned from the assignment, what could have made the assignment more relevant/applicable and what additional support from the professor might have be helpful.

Sample Collaborative Learning Form (PDF, 17 KB)

Sample Student Report (PDF, 61 KB)

In closing, at the end of each semester, we spend an entire class revisiting what we learned during our past 15 weeks together. Time and again students reference the group project. They speak to what they learned as a presenter, as a group member, as a peer reviewer and as a learner receiving chapter content from their peers. While there are a lot of steps involved in the process outlined, they have shown to make a positive difference in how students experience group projects. I think one particularly shy student summed it up well...

I just want to thank you for giving me and my classmates the opportunity and the encouragement to know one another so when that time comes to speak in front of the class, I will feel comfortable and ready to demonstrate leadership. -Deon

Related Recommended Readings (PDF, 36 KB)

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California State University, Northridge, Office of University Web Communications

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Six Keys to Creating Effective Group Assignments and Team Projects

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Wendy Yost, Lecturer Department of Recreation & Tourism Management California State University, Northridge wendy.yost@csun.edu Note: documents on this page can be viewed online using free software: Adobe Acrobat Reader (for .pdf files) and Microsoft Word Viewer (for .doc files).

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steps to ensure support is provided to all class members during an assignment

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steps to ensure support is provided to all class members during an assignment

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Faculty Focus | Higher Ed Teaching & Learning

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The idea for sharing this post came from a session I recently conducted at the annual teaching conference organized by my university. A pedagogical conundrum was raised by a colleague whose enthusiasm and question stayed with me and inspired me to write this post. The question posed by this colleague is relevant to all instructors who have ever used group work to assess their students: How should one deal with the issues that arise when members of a group are not picking up their share of the responsibilities during a group work project?

The benefits of group work are well recognized (e.g., http://goo.gl/N8kqhy), as are the reasons students don't like working in groups (Taylor, 2011). We have all had groups that operated magically, when group members brought out each other's strengths and helped each member shine; but we have also had groups that failed miserably when members did not get along or did not pull equal weight in completing a group project.

Although much has been written about group work and its benefits and challenges, as well as variables, features, or components that can contribute to positive learning outcomes (Tomcho, & Foels, 2012), issues of implementation seem to pop up every time instructors get together to talk about their teaching challenges. In this post I focus on the persistent challenge of imbalance when not all group members contribute equally. What follows are a few simple ideas you might wish to consider that have worked well for me during years of trial and error in my teaching, as well as insights from my research.

1. Design a group project in which the students work in phases.

For instance, starting with a project idea, then moving to project development, followed by preliminary project outcomes - and requiring students to "check-in" at each phase before delivering the final project. Not only does this help ensure that the groups won't wait until the final deadline is upon them to work on their project, but it also enables the instructor to touch base with every group and to offer guidance, support, or mediation, if needed, during the process.

2. Develop an element of the project that allows group members to make their own choices.

In my teaching, I usually give students the freedom to choose a topic area that interests them within the scope of the course or that is the most relevant or meaningful to the team members. This decision helps create a sense of ownership and enhances the students' level of engagement, both of which are crucial for working on large group projects, and especially for those requiring students to carry out the work in phases throughout the term (see, for example, Enghag & Niedder, 2007, on the theoretical basis for student ownership of learning).

3. Within a group project, include a component requiring individual students to submit non-onerous individual work.

For example, the project could include a personal reflection piece (e.g., e.g., Huang, 2011a), in which each member individually reflects on the process and product of his or her own portion of the group work. Apart from the pedagogical benefits of learners engaging in individual reflection (Pavlovich, Collins, & Jones, 2009), this task or component will inevitably provide insights about the division-of-labor issue commonly raised by instructors and students alike. Both learners and the instructor can glean a great many insights from those individual reflection pieces, which instructors can take into account when assigning either project or final grades, depending on their individual approach to assessment. This process also enables students to gain greater understanding about what worked well and what could be improved.

One important matter to keep in mind when implementing the reflection component is the need to ensure that we, as instructors, clarify what we mean by "reflection" in order to minimize a potential mismatch between our expectations about reflective learning and our students' understanding of what it entails. What we'd like our students to do is to engage in critical reflection - that is, thinking that involves different levels of reflection, rather than simply restating or describing what they did, or what I have called "non-transformative" reflection.

The goal is to encourage students to move beyond simply recalling what they did either individually or together within the group and instead to reflect on their personal discoveries about their own learning and the process of working collaboratively (i.e., understanding, analyzing, and evaluating the process and the product of their group efforts), and, importantly, to "verbalize" what they would do differently the next time around (i.e., pointing to the future).

This component is an example of what is called "writing/speaking to learn" (Manchón, 2011). For this task, it's important that students not be required to follow any formatting or style guidelines. The reflection should be an informal piece of writing, much like a diary entry, and can be in any modality (e.g., writing, audio recording, video clip) that suits the characteristics or preferences of individual students to allow for their individual expression. For some additional simple guidelines about implementing learner reflection, refer to Huang (2011b).

4. Devote a segment (30 minutes or so) during class before all group projects begin to implement two important steps.

Step 1: Get to know each other. The first 10 minutes can be a period for all students to find and meet with the group members they have either been assigned or have self-selected. They should then spend some time exploring each other's communication styles, which may arise from personal or culture-related differences (Lewis, 2006), to help them better anticipate different communication preferences and approaches to group work. This time can be spent sharing responses to guiding questions or statements, such as "I would describe my communication style/personality as ...," "I tend/prefer to deal with conflict by ...," and "I would appreciate my team members doing/not doing ...." (Huang, 2014). Guiding questions are especially helpful for groups that are culturally and linguistically diverse.

Step 2: Establish group norms. During the next 20 minutes, encourage each group to negotiate its own group norms (derived from Step 1) and ground rules. During this time, members of each team should elucidate, negotiate, and establish roles, responsibilities, and expectations. This process makes explicit the specific contributions and ownership of responsibilities that each team member negotiates and agrees to.

Below is a sample checklist that instructors can modify and use to facilitate this process and help prepare each group project to succeed (Huang, 2014). You can revise the items to suit a project or provide the list as an example for each group to use in creating its own list. The list can also be revisited during each check-point mentioned earlier and adjustments made as needed. Upon completion of the project, instructors can request the checklist(s) to be submitted (but not graded), along with other deliverables that are due.

5. Prepare students to expect the unexpected.

Rather than directing their every concern to you, students should be encouraged to become problem solvers not only by identifying problems, but also by developing solutions and choosing and evaluating the best ones so as to balance personal learning with the group's project goals. At the same time, you'll want to create and maintain a culture of openness that lets your students know you are readily available to provide guidance when groups reach an impasse.

In any group work situation, it is always possible that compatibility issues will arise between or among team members, as well as conflicts or problems with unequal distribution of work. The pre-group-project considerations described above, however, can easily be implemented to help minimize the likelihood that conflicts will develop that could negatively affect learning and outcomes. They may also help instructors and students in dealing with the specific common challenge of students who are not pulling their own weight in group collaborations, while maximizing the benefits of a group project not only in terms of content, but more, if not most, importantly, in learning how to work with others - a valuable life lesson that's best learned through experience.

References:
Enghag, M., & Niedderer, H. (2008). Two dimensions of student ownership of learning during small-group work in physics. International Journal of Science and Mathematics Education, 6(4), 629-653.

Huang, L.-S. (2011a). Language learners as language researchers: The acquisition of English grammar through a corpus-aided discovery learning approach mediated by intra and interpersonal dialogues. In J. Newman, S. Rice, & H. Baayen (Eds.), Corpus-based studies in language documentation, use, and learning (pp. 91-122). Amsterdam: Rodopi Press.

Huang, L.-S. (2011b, Fall). Key concepts and theories in TESL: Learner reflection. TEAL News: The Association of B.C. Teachers of English as an Additional Language, pp. 9-13.

Huang, L.-S. (2014). Lessons learned from team-facilitation in ELT: Strategies for navigating the challenges and making it work. IATEFL ES(O)L Newsletter, pp. 13-17.

Lewis, R. D. (2006). When cultures collide: Leading across cultures (3rd ed.). Boston, MA: Nicholas Brealey Publishing.

Manchón, R. M. (Ed.). (2011). Learning-to-write and writing-to-learn in an additional language. Amsterdam: John Benjamins.

Pavlovich, K., Collins, E., Jones, G. (2009). Developing students' skills in reflective practice: Design and assessment. Journal of Management Education, 33(1), 37-58.

Taylor, A. (2011). Top 10 reasons students dislike working in groups...and why I do it anyway. Biochemistry and Molecular Biology Education, 39(2), 219-220.

Tomcho, T. J., & Foels, R. (2012). Meta-analysis of group learning activities: Empirically based teaching recommendations. Teaching of Psychology, 39(3), 159-169.
Dr. Li-Shih Huang, Associate Professor of Applied Linguistics, Department of Linguistics, Learning and Teaching Scholar-in-Residence, Learning and Teaching Centre, University of Victoria, BC, Canada.

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Students Riding on Coattails during Group Work? Five Simple Ideas to Try

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How should faculty deal with the issues that arise when some students ride on the coattails of others during a group work project?

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A 5-step action plan to build each employee's accountability

Step one: Meet with employees individually to clearly outline their role and responsibilities. Discuss the behaviours, tasks, skills, and outputs that their role encompasses, so they have a clear picture of how to embody it.

Step two: Once everyone's roles are clear, look at the upcoming team initiatives with each employee and find opportunities for them to leverage and improve their strengths. Set clear, measurable goals with your employees so there's a common understanding of what's expected of them.

Step three: Have regular, structured one-on-ones with employees to monitor their progress, give constructive feedback, and revisit their goals - remind them that goals can shift alongside the team's context and priorities.

Step four: If you see a team members' productivity dropping, meet with them to get to the root of the issue. Is their workload too much? Are they misaligned with their peers? Help guide them to solutions by asking meaningful questions.

Step five: Likewise, when an employee drops the ball or makes a mistake, be compassionate and guide them through the learning process, rather than telling them what they did wrong or reprimanding them.

Building employee accountability will help your team become more collectively accountable, but there are things you can do as a manager to foster a culture of accountability, too!

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Promote accountability to drive team performance

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Step one: Meet with employees individually to clearly outline their role and responsibilities. Discuss the behaviours, tasks, skills, and outputs that their role encompasses, so they have a clear picture of how to embody it. Step two: Once everyone's roles are clear, look at the upcoming team initiatives with each employee and find opportunities for them to leverage and improve their strengths.

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From a leadership perspective, there's a real thirst for increasing leadership accountability. Executives have recently asked me various questions that linger over the concept of building team accountability to help them achieve their strategic plans while creating high-performing teams:

"How do I build accountability in teams? "

"How do I increase accountability in leadership and employees?"

" What else can I do to get people to do what we need them to do?"

"How can I hold a team member to be held accountable and still be seen as a good leader?"

"How do I balance leadership accountability and personal accountability when building a team of engaged employees?"

"Creating a culture of accountability is hard, how do I provide constructive feedback without being the bad guy?"

Building team accountability requires understanding a few dynamics because it's more complicated than we might recognize. It goes beyond the responsibility for the outcomes, which is obviously important. Still, effective leaders know that they need a culture of accountability in their teams that provide the input needed to achieve the expected team performance. Holding people accountable is one of the most important things that a successful leader does for organizational alignment, but it is also one of the hardest. It is one thing to outline your strategic objectives during team planning, but you need to create the culture to implement it.

First of all, teams - by definition - are made up of individuals. We can't forget that. An understanding is needed that society tends to truly value individual contribution while also (and separately) valuing team contribution. This interesting contradiction causes much confusion about which should be valued the most. The secret alchemy, then, is to simply sort out the confusion to start building accountability in the workplace. Without accountability in a team, it is much more difficult - and stressful - to achieve your quarterly plan. Each team member needs to be responsible for - and take ownership of - their actions, so the team can achieve results as laid out in the plan.

Team Accountability

We can do this if we recognize where the individual plays a more vital role and where teamwork plays a more vital role. For instance, when there's sudden chaos or an emergency of some sort, you want one or more individuals to step up and take the lead. On the other hand, teams are better when you need smart thinking to solve a problem or transform a process. Successful strategy execution must allow each of your team members the flexibility they need to make decisions and be held accountable for the results. Accountable leaders at all levels are responsible for holding people accountable and regularly reviewing goal progress with their teams to win the talent war.

That said, though, the individuals placed on a team matter. In an HBR article, Gratton and Erickson noted that the "greater the proportion of experts a team had, the more likely it was to disintegrate into nonproductive conflict or stalemate." These kinds of teams are not teams. They are groups of individuals coming together under the façade of working as a team. They're still a group of individuals.

Yet, most individuals in team formation want to do what they're supposed to do. Their intent is good. The missing link is that what the team is supposed to do gets lost in translation. It's assumed that they just know what to do, which is why our leadership development program is so popular as it provides actionable advice to develop accountable leaders and teams. Accountability training for leaders provides a positive return on investment as it builds accountability and trust throughout the organization.

Hopefully, your company isn't full of one crisis after another. If it is, then celebrating the individual might be your default solution. But for most companies, the continual journey is around improvements, innovation, and problem-solving. With that said, we can see the relevance of accountability in a team environment. Lack of accountability spreads quickly through the organization, limits productivity, kills morale, and destroys trust.

The missing link is that this 'team' of individuals needs to know what they, as a collective whole, are accountable for accomplishing. Personal accountability doesn't always translate to accountability in a team. As a leader, it's your job to provide them with a definition of what it is you're holding them accountable for doing and increase your communication to increase accountability. Consider implementing skip-level meetings to bridge the gaps between levels of management, start with our best skip-level meeting questions.

To do this, consider using The Five C's Framework for Building Team Accountability:

1. Common Purpose: Set the stage for any team initiative by talking about the 'why.' Why are they here? Why are they working on this project or this special task force? Connect what you need the team to do with why you need them to spend valuable time doing it. What's the point? Why does it matter? We always tend to tell a team of people what to do; many leaders are good at that. As a result, the 'why' gets completely ignored. The sign of a high-performing team is the ability to rally around a common purpose.

2. Clear Expectations: What is it that you ultimately need the team to do? These are the accountability questions leaders to set clear expectations for the team. You need to tell the team repeatedly so that all team members are clear on what is expected of them. It often takes several repetitions before the entire team can communicate them effectively.

Clarify: Are you looking for one specific viable solution to a company-wide problem, or are you asking the team to jointly agree on three potential solutions to present? Do you expect them to define a roadmap for the one (or three) solutions or not? Do you need them to present a list of pros and cons with their solution(s)? How do you want to be kept informed along the way? An email every Friday afternoon? A white paper three times a week (Side note: Please don't do this last one), or what? Whether it's an intact workplace team or a task force, use the Job Scorecard as a tool to help prompt your thinking as to what you need the team to be responsible for doing. Clear expectations are the cornerstone of accountability.

Accountable Leadership: If it's a special task force (vs. an intact workplace team), who's the person who's driving the train? In other words, who's ultimately accountable for making sure that what the team needs to do gets done? It doesn't mean this person is the only one doing the work; it simply means s/he is on top of it. The same would hold true for a new initiative for an intact team. You, the leader, shouldn't think you have all the power to check how things are going. Instead, who on the team can take the leadership role to ensure the transition gets moving and keeps moving? Who's accountable for driving the train? Do you accept responsibility when it is required?

In your mind, what does success look like when you achieve a goal? Setting up a metric for what success looks like clarifies the degree to which people are supposed to do something. Otherwise, you can get a checkmark that says, "We did it." But was it done relative to the expectations you had in your head? Define (clearly) what success looks like. (Side note: Avoid having a due date as a success metric. Any of us can produce a ton of mediocre work by a deadline.)

3. Communicate & Align: As time passes, as part of their leadership development, it's a leader's job to keep a team focused and aligned so that everyone's involved and moving in the same direction. How are they going to do what you need them to do? What resources might they consider using? Keep everyone focused. Over and over, communicate with them, ask questions, remind them why what they're doing is essential, etc. Your job as a leader is to keep them rowing in the same direction, especially when rolling out annual and quarterly plans. Communication and alignment are what provide life to any team because it's what fosters longer-term sustainability.

4. Collaborate and Coaching: Set the stage for collaboration all along the way so that adjustments can be made in real time. You can monitor progress and coach your people. Don't tell them what to do. Coach. Listen to them (80%) and talk with them (20%) to increase your team's performance. Nurture them to talk with each other. Be a resource for them. What roadblocks must be removed, and how can you help remove them? If what you've tasked your people to do is essential, then it deserves your support. Collaboration is at the heart of a great weekly team meeting, where the accountability rubber meets the road. Did everyone do what they said they were going to do? How are you coaching employees to take ownership of their commitments? An effective leader must first keep your commitment to building trust with the team, or they're doomed to failure.

5. Consequences: Most people see consequences, and they immediately think of a negative connotation. We overlook that consequences can also be positive, and every organization should use positive feedback. Make results and consequences visible. Talk to your team strategically vs. tactically, usually done through questions vs. statements. Secondly, for some reason, leaders are the first to let people know when something's not right or if it's gone awry. But when things go well, it's as if success is glossed over. The consequence of that, though, is that you help create a remedial culture. People are only noticed and given attention at weekly team meetings when things go differently than expected. So work to provide equal (or more) weight to what's gone right. Celebrate!

Need some help getting started? Rhythm Systems has programs that can help you execute your strategy with less drama!

Team Accountability Vs. Personal Accountability (Video)

Leadership Accountability: How Good Leaders Hold Their Team Accountable

Which of the Five C's do you find the hardest to do?

Which is the most important, and why?

You can take our team accountability assessment to see where you stand and how to improve.

Need help getting your team aligned to achieve your growth goals? Rhythm systems software was ranked the #1 easiest software to use, highest ROI, fastest implementation, and highest adoption rate on G2.

Additional information on accountability in leadership:

The Power of Systems and People: Accountable Leaders and Teams leadership development program to improve team performance and avoid being part of the great resignation.

You can take Our Team Accountability Assessment to see how your team stacks up.
Why You Need a Peak Performance Plan for Your A-Players Leadership Accountability Definition in Management
Level 5 Leadership - How to be a Level 5 Leader with examples
Team Accountability Begins with Personal Accountability How top CEOs Close the Strategy Execution Gap Follow-Up: The Key To Leadership Development Building Team Accountability: Job Scorecards 10 Signs of an Accountable Culture [Infographic]Growing Team Accountability in Your Organization 5 Steps to Having an Accountability Discussion [Video]
You can learn more about accountable leaders and teams.

Photo Credit: iStock by Getty Images

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Leadership Accountability: Build Accountability Leadership in your Team

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Building team accountability through leadership development requires that we understand a few dynamics because it's more complicated than we might recognize. Accountability in a team starts with personal accountability and accountable leadership.

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Leaders have a huge challenge when it comes to accountability.

They must both visibly model personal accountability and instill accountability in their team members.

This can be especially challenging when team members have the mentality that they have done enough, or it's not their job, or they can't do anything about the results being produced.

When people don't feel accountable, they drop to the lowest possible level of performance that their leader will accept. The accountable leader assumes responsibility for all associates, vendors, customers, and the organization as a whole. These leaders help team members shift into the "discretionary" performance zone. This zone is where members do their best to take responsibility for their individual success and for the success of the team and the organization.

What Is Accountability?

Accountability is taking ownership and acting in a responsible way, despite personal feelings, potential outcomes, or even possible consequences.

Accountable people demonstrate maximum effort in terms of fulfilling their responsibilities and keeping the promises they have made-and as they fulfill those expectations, they also proactively respond to challenges and obstacles that they encounter.

Sometimes just being an accountable leader and teaching others about accountability isn't enough to reach the level of discretionary performance that you need on your team. Leaders must have a mechanism to ensure accountability in others and a specific process for setting up and executing on agreements. The consistent use of accountability measures will elevate the performance of team members and solidify a culture of accountability.

Being an Accountable Leader

You must also take your own commitments and agreements seriously. When accepting an assignment or responsibility, be clear about what is within your power to complete. When you violate an agreement, admit your mistake, apologize, and repair the situation or relationship as quickly as possible. Always be honest and forthcoming with others and provide information that is clear and accurate.

In some situations, you may be privy to information that cannot be shared with employees. Act with integrity and simply share the information that you can. Always do your best and align your actions with your values. When you face adversity, be constructive in your response.

Leadership is a huge responsibility. You are accountable for bottom-line results, quality, productivity, and the motivation of other people. Thinking about and solidifying the accountability measures you have in place will ensure the lines of communication stay open on your team.

The Benefits of Accountability in Business

It can also greatly improve your team's ability to make decisions and solve problems. Individual team members will be more confident taking action if they know they are empowered to produce quality results without explicit direction and on their own terms.

People in your organization's culture will become more creative and shift into a proactive mindset. Every individual will contribute to the success of the team and organization. They will also strive to do the right thing.

As you enable others to become more accountable for success, you will have the energy and freedom to focus on longer-term strategic plans. As a leader, there is no better way to manage your time than to instill accountability in others.

CMOE has helped many leaders reach new levels of accountability within their organizations. Contact CMOE to learn more about how we can help your team take real ownership for results and accomplish more than ever before.

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How to Improve Team Performance with Accountability | CMOE

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Leaders have a huge challenge when it comes to accountability. They must both visibly model personal accountability and instill accountability in their team members. This can be especially challenging when team members have the mentality that they have done enough, or it's not their job, or they can't do anything about the results being produced.

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sharing responsibility and /or reciprocity

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sharing responsibility and /or reciprocity

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Active Learning Classrooms: Sharing responsibility for learning

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sharing responsibility and / or reciprocity

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sharing responsibility and / or reciprocity

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Building Trust And Reciprocity: Designing a Better World Of Repeated Exchange on r3ciprocity.com

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Dolly Parton - Responsibility (Lyric Video)

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Teamwork plays an important part in successful business operations. Definitions of teamwork include a group of people working together for a common goal with each member contributing to the project or program. Social scientists and group-theory researchers study teams to develop theories to define effective practices.

Business-administration programs teach team techniques, and employers ask management-job applicants questions about team-building techniques and practices. An understanding of teamwork theory helps impress job interviewers and also improves work management.

Productive teams help build businesses and create effective companies. Maslow's team building theory suggests that teams are motivated by opportunities for growth and actualization, as explained by Halo Psychology. Highly motivated teams tend to be more creative and productive. Firms focused on high production levels study teams and interpersonal interactions at the business with an eye on making changes to improve productivity.

Apple founder and former Pixar head Steve Jobs, for example, incorporated teamwork as an important part of his corporate operations. Jobs thought the key to high-performing teams involved frequent employee interaction, as described by Inc. He used teamwork theories in the construction of his corporate headquarters to increase worker interaction. Despite the fact that Jobs pioneered communication through electronic media, he also promoted personal interaction to fuel successful teams and workplaces.

The first scholarly study of teamwork took place in the 1950s under the direction of psychologists examining how humans relate to themselves and others. This group looked at how work influences team interactions and the actions team members take to tap the talents and skills of other members in solving a task or problem at work.

Additional studies explored the changes in teams over time and how teams integrate technology in completing tasks. The earliest formal studies of teamwork took place after World War II and focused on discovering the reasons for the failure of military teams.

Using a label to describe a theory allows easy recognition and a foundation to discuss the basic concepts. Major theories evaluating team-member role development include Interaction Process Analysis, a theory proposed by sociologist Freed Bales in 1950. Bale's theory evaluates individual members using a formal inventory system.

David Buchanan and Andrzej Huczynski published a major theory in the 1980s focusing on the elements of power and status in team management theory. Other important theories such as Meredith Belbin's theory of team roles also presented in the 1980s, propose ways to examine assigned team-member roles and compare these with the roles developed as a result of the individual team member's personality. More recently, John Adair's leadership theory emerged offerring a framework for team leaders that integrates tasks, managing the team and managing individual contributions, Mind Tools reports.

The major elements examined by teamwork studies include the team environment, member actions, communication used by the team, traits and roles of team members and the team work assignment. Scholarly studies also explore the attitudes and beliefs of the team members. In-depth team study also looks at the use of employer reward systems, both real and perceived by the worker.

Modern scholarly studies compare new teamwork theories with earlier theories, and also create mathematical equations to represent the behavior of individual team members and the group as a whole. The math equations attempt to predict team behavior under various employment conditions.

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Teamwork theory was developed by organizational psychologists and social scientists. Applying teamwork theory in the workplace can maximize team performance and overall productivity. Important theorists to know include Maslow, Bales, Belbin, Adair and others.

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Advances in the social sciences have emerged through a variety of research methods: field-based research, laboratory and field experiments, and agent-based models. However, which research method or approach is best suited to a particular inquiry is frequently debated and discussed. Working Together examines how different methods have promoted various theoretical developments related to collective action and the commons, and demonstrates the importance of cross-fertilization involving multimethod research across traditional boundaries. The authors look at why cross-fertilization is difficult to achieve, and they show ways to overcome these challenges through collaboration. The authors provide numerous examples of collaborative, multimethod research related to collective action and the commons. They examine the pros and cons of case studies, meta-analyses, large-N field research, experiments and modeling, and empirically grounded agent-based models, and they consider how these methods contribute to research on collective action for the management of natural resources. Using their findings, the authors outline a revised theory of collective action that includes three elements: individual decision making, microsituational conditions, and features of the broader social-ecological context.

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Working together: Collective action, the commons, and multiple methods in practice

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Advances in the social sciences have emerged through a variety of research methods: field-based research, laboratory and field experiments, and agent-based models. However, which research method or approach is best suited to a particular inquiry is frequently debated and discussed.

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Use these five best practices to help your students build a valuable 21st-century skill.

iStock.com/Christopher Futcher

Most of us who teach believe in the power of collaboration and frequently engage our students in collaborative activities. But how many times have we put students in groups only to watch them interact with their laptops instead of each other? Or pursue their own individual goals instead of consult with one another? Or complain about a lazy teammate?

Promoting real collaboration is hard to do well-and it doesn't just happen on its own. If we want real collaboration, we need to intentionally design it as part of our learning activity. These are five strategies to encourage effective collaboration.

Create Learning Activities That Are Complex

Students need a reason to collaborate. If the assignment is too simple, they can more easily do it alone. At most, they may check in with each other or interact in superficial ways. The real reason to collaborate is because the task is complex-it is too difficult and has too many pieces to complete alone.

Complex activities are challenging, engaging, stimulating, and multilayered. Complex activities require "positive interdependence" (Johnson, Johnson & Holubec, 2008), a situation in which attaining the goal, completing the task, being successful, and getting a good grade require that the team work together and share knowledge.

One way to do this is through rigorous projects that require students to identify a problem (for example, balancing population growth in their city with protection of existing green spaces) and agree-through research, discussion, debate, and time to develop their ideas-on a solution which they must then propose together.

Prepare Students to Be Part of a Team

Help students understand the benefits of collaboration and what successful collaboration looks like.

Guide students through the stages of team building (forming, storming, norming, and performing).

Give students time and opportunities within the activity to develop leadership, decision-making, trust-building, communication, and conflict-management skills.

Establish expectations and norms for working together.

Design, or have students design, protocols for handling conflict disagreement so they can resolve issues within their teams.

Teach students active listening skills.

Collaborative groups can't be assigned-they have to be built and nurtured. Students often need to learn how to work effectively with others and as part of a team. We have to help students understand the what, why, and how of collaboration. We can do this in several ways:

Minimize Opportunities for Free Riding

Create small groups of no more than four or five people. When there is less room to hide, nonparticipation is more difficult.

Ensure a high degree of individual accountability (Johnson, Johnson & Holubec, 2008) by assessing students both individually and as a group. For example, at the end of the day give students an individual quiz based on the intended outcome of their collaborative activity.

Design meaningful team roles that relate to the content and to the task. Roles like time keeper are episodic and don't intellectually engage students in the content, and this can encourage free riding. In contrast, more meaningful roles such as manager, monitor, and leaders for each subtask of the activity give students ownership in the process and allow the teacher to assess students based on successful completion of these roles.

Have students evaluate their own participation and effort and that of each team member and triangulate those assessments with your own

When students complain about collaborative groups, it often has to do with the free riding of one member who lets others do all the work and then benefits from the group grade. We can eliminate free riding in a number of ways:

Build in Many Opportunities for Discussion and Consensus

Many group projects are based on efficiency, dividing labor to create a product in the most effective way possible. This focus on the product means that we often ignore the process of collaboration. Rich discussions that connect students with the experiences of others, that engage them deeply in a shared intellectual experience, and that promote coming to consensus are essential to collaboration.

For instance, students can come to consensus around a solution or decision where they must defend or propose a common vision or develop a set of beliefs or principles. This focus on discussion and consensus builds both academic and social skills-students learn to defend their ideas through evidence and analytical reasoning, to negotiate meaning, and to argue constructively.

Focus on Strengthening and Stretching Expertise

The challenge of designing good collaborative activities is ensuring that all students, even those who struggle, play an important role. Collaboration should not just strengthen students' existing skills but ensure that their interactions stretch existing knowledge and expand one another's expertise. If, for example, a student is much stronger in one skill than her peers in her group, she can teach others and her grade can be contingent upon how much her peers learn.

In collaborative activities, we want to ensure that students don't just occupy the same physical space but that they share an intellectual space-that they learn more, do more, and experience more together than they would alone. As teachers, we can promote real collaboration by shifting our role from instructor to coach-promoting team autonomy, checking in on students and providing instant feedback, and helping them increasingly learn to work together productively to attain a common goal.

Reference:

Johnson, D.W., Johnson, R., & Holubec, E. (2008). Cooperation in the Classroom.

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5 Strategies to Deepen Student Collaboration

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Use these five best practices to help your students build a valuable 21st-century skill.