# data[].attributes.body
Ooi Zhi Ling (1171100732)
Koh Jing Hui (1171100448)
Michelle Gene Natusch (1171101403)
Yap Wei Yin (1171100525)
Florence Sim Li Cheng (1171101375)

According to the video, Emirates Flight is the largest flight catering facility in Dubai. Emirates achieved maximum satisfaction of customers through its operation processes because

1. They import ingredients from all over the world. For example, beef from US, salmon is from Norway, lamb form Australia and vegetables all across Europe. Other than the raw ingredients used, the company hires 450 chefs from 43 different nationalities, such as America, Switzerland, Canada, India, Pakistan, Philippines, China, Japan, and Nepal. The company need a large variety of chefs because they produce many different types of regional food.

2. The company is using the high technology kitchen to prepare the meals. Since they have to produce a large amount of dishes every day, they have to make sure the product is fresh and nice. For examples, they are using monorail system to move the tray from the ground floor to first floor automatically.

3. Other than monorail system, the company design washing machine to wash the invade tray sets and wash roughly 1200 trays per hour. All the machine are working in the same time to increase the effectiveness of washing.

4. They have excellent material management because they control their inventory using a high bay store.

# data[].attributes.body
How Shin Teng 1171101428

Carol Wong Jia Le 1171101143

Ng Yee Kiat 1171101144

Yie Chern Chuen 1171101521

Tan Boon Jie 1171101056

Lo Wey Han 1171201042

After finished watching the video, we agree that Emirates Airline has achieved maximum satisfaction of customers through its own operation processes:

1. In order to satisfy the growing demand of travelers, Emirates Airline is putting in plenty of efforts to make sure all expectations are met and travelers are satisfied. Among the various airline companies around the world, Emirates holds an important place as the best. The airline’s great service, good organization and overall fantastic offer make it a favorite for many people. For instance, they practice quality planning by serving the high quality of food to all the passengers. From the video, we can clearly see that they are using the high-quality ingredients which are imported from different countries such as beef from the USA, salmon from Norway as well as lamb from Australia. Besides, they also hired 43 chefs which come from different countries with different nationalities. The reason why they do so is that their customers come from various countries from all around the world.

2. Not only that, Emirates Airline is also successfully provide consistently outstanding services even in unforeseen situations. A body of more than 62,000 employee’s works constantly to make sure the quality of service they deliver is at a high standard. For instance, they have a electric monorail system where millions of carts can be transported daily to ensure efficient transportation. Nevertheless, it is also helpful to make the food that the passengers receive on board is fresh and healthy when served.
3. Still, catering service on Emirates flights operates one of the largest airline catering facilities in the world. Emirates Airline also offers special meal options, in all classes, based on age, dietary restrictions, preference and religious observance. Special meals must be ordered in advance, at least 24 hours before the flight departure time. For more information, Emirates also provide various types of food and beverages which are classified by region as well as religion. Therefore, halal meals do not need to be booked as they are part of the normal meal. This kind of services also provide more selections for passengers to choose from.

# data[].attributes.body
Lee Zhe An 1171101515
Chua Jiaming 1171101251
Chew Mun Chung 1171101449
Soh Yean Fong 1171101931
Hui Min Shien 1171101378

In our opinion, Emirates achieved maximum satisfication of customers through its operation process. Based on the video, they pratice quality planning by using high quality ingredients. They brought all of the foodstuffs from all around the world. They also imported the best high quality of ingredient such as beef from the US, salmon from Norway and lamb from Australia. Besides, in order to produce various of meals, they hired chefs from 43 different nationalities which are from America, Switzerland, Canada, India, Pakistan, Philippines, China, Japan, Nepal and many other countries. They are also using the latest high-tech machinery for their cooking process. For instance, cooking of rat pans, oven roasting and saltwater brine system which is softer on the food. They are also using an electric monorail system to transport 7500 million carts per day in order to increase the capacity. They also practice a strict control of temperature at the chiller in order to ensure the food is in good condition.

# data[].attributes.body
1171102047 LOGES TIYAGARAJA
1171100994 ARAVIND PALANISAMY
1171101635 MUHAMMAD HARITH BIN HAIRUDDIN
1171101702 RISHVEER SINGH
1171101292 MUHAMAD AMIRUL AIMAN BIN MOHD KHOIR

From the video,we sees that the Emirates managed to achieved maximum satisfaction of customers through its operation processes:

The company used make-to-stock operations in organizing their food catering so that all food produced are ready to served. They brought the foods from all around the world. As an example,the salmons they use are imported from Norway, the beef imported from the US, and lamb from Australia.

Moreover, Emirates are taking risk to create a bunch of menus to the customer. The company also hired chefs from all around the world. This step is relevant as their customers comes from various countries around the world.

Also during the production of the food catering, the Emirates use advanced technology machines and equipments in maintaining the quality of the food. In estimation, the Emirates produce over 35000 dishes in a day.  The Emirates food catering utilize a dish washer machine to wash the dish residue and use monorail system to send tray from one floor to another floor, they also use saltwater brine system rather than the normal average condensers because it makes the food become more soft.

In addition, the Emirates also have separate kitchen. A kitchen for all special meals which are dietic and religious background. The cold kitchen area will produce all appetizer salad and fruits. While the hot kitchen are utilize for the the sub-continent dishes.

Lastly,in order to maintain their high tier image of Emirates they always update their inventory level several times a day in the high-bay. Besides, if there are any shortfall of food, they will take it from the high-bay.

# data[].attributes.body
1171101163Hau Rui Shyen
1171101257Teo Kok Cheng
1171100810Ng Yu Fei
1171101163Hau Rui Shyen

In our opinion, Emirates Flight achieved maximum satisfaction of customers through its operation processes by :

1)They stock their food product from all around the world. Examlple, beef from US,fresh salmon from Norway, lamb from Australia and fresh fruit and vegetables across Europe. This is to make sure that their product meet their customers' expectation and satisfaction.

2) They get the original tastes of food from the Chefs.They employed their chefs from 43 different nationalities to produce different country of food.

3) The Emirates also have separate kitchen consider customers religion and background.

4)They also have multitude of different menu and dining concept offer on board by their airline customers, diverse menu and delivery to each airline customers specification.

5)They served foods to the passenger on board has not been subjected to any temperature abuse, so when passengers get their foods in front of them, that are fresh and delicious.

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Ivan Lee (11711001254)

Ryan Keith Thye (1171100150)

Zulfadhli Najmi (1171100214)

Thin Tian Sheng (1171100150)

Brendan Yu Soon (1171100342)

In our opinion, Emirates have achieved maximum satisfaction of customers through its operation process. As a flight catering facility, Emirates uses make to stock operations as its production strategy, by planned menus that will run for a year and focusing on producing those menus.

Emirates has a great operations capability, it has around 450 chefs preparing meals for over 1500 different menus in its kitchen and the chefs hired by Emirates comes from 43 different nationalities. These chefs are able to produce different types of regional food for the customers who come from the different countries.

Besides that, Emirates practises quality planning and quality control as they import fresh and high quality ingredient from different nations to produce high quality products. They also establish a strict control on the temperature in the chiller, they always make sure that the temperature kept in the range of 2 to 3 degree Celsius in the chiller.

Then, Emirates applies modern technology in their kitchen. All of their chillers operate on saltwater brine system which make the food softer but keeps the maintenance temperature very well. They also uses an electric monorail system to help them in the transportation of foods and materials. There are also specially designed washing machines used to wash the trays in their kitchen. All of this increase the operation capabilities of Emirates.

# data[].attributes.body
Yap Wei Hong 1171101687
Yong Sheng Yi 1171101685
Chan Shiann Jie 1171100734
Lim Sze Choong 1171101498
Lai Ting Yang 117110099

In our opinions, Emirates achieved maximum satisfraction of customers by:

1) Implementing maker for stock operation. This operation produces stndardized products for mass consumption. In this way, Emirates successfully maintain the consiting and quality of their food.

2) Emirates are having quality planning. This planning ensure thier foods consiscency and the greatest quality of their food.

3) Emirates have fmgreat material management. They use all the best ingredients from all over the world.

4) Emirates provide various types of food which are classified by region. This provide more selections for customer to choose from.

5) They have high technology facilities. They have electric monorial that can transport 7500 millions carts per day to ensure proficiency in transporting the food.

# data[].attributes.body
1171100329 Tan Jia Chun
1171100524 Chan Ting Chang
1171100636 Pang Ming Quan
1171101051 Chia Jia Huey
1171101518 Leong Boon Sheng

In our opinions, maintaining an excellent operation capability helps Emirates to maximise maximum customer satisfaction. They provide uniqueness of operation throughout production by flight catering.

1. They use right quality of ingredients from all around the world for flight catering such as beef from United States, Salmon from Norway and Lamb from Australia.

2. They hired many professionals chefs from many different countries which help them to produce many types of regional food and give customers a variety of choices to pick as their meal for their flights.

3. They also have a high technology catering facility to produce best quality of food. For example, they have a chiller to keep the food at -8 degree celcius to keep the food fresh. They also have monorail to transport the packaged food to reduce manpower which helps to save cost.

# data[].attributes.body
Pang Wan Fei 1171100861
Lor Tee Siong 1171101418
Ng Bai Zheng 1171101293
Bong Zhi Yuan 1171101256
Muhammad Ammar 1171101416

In our opinion, Emirates achieved maximum satisfication of customers through its operation processes for
1. Dishes and food are from all around the countries  and well prepared for last chilled. For example , beef from U.S ,salmon from Norway and lamb from Australia .etc.

2. Emirates has catering facility high-tech kitchen solutions .For example, saltwater brine system to soft the food and maintain the temperature of food .
In cold kitchen ,they have a place to prepare appetizers to ensure the food are in good condition.

3. Emirates also practice good hygiene from cleaning the plates and cutleries  and make sure that all the stuffs in kitchen are wearing gloves , mask , cap before preparing the food for the customers.

# data[].attributes.body
1171102047 LOGES TIYAGARAJA
1171100994 ARAVIND PALANISAMY
1171101635 MUHAMMAD HARITH BIN HAIRUDDIN
1171101702 RISHVEER SINGH
1171101292 MUHAMAD AMIRUL AIMAN BIN MOHD KHOIR

# data[].attributes.body
Yong Jia Kang 1171101006
Lai Yan Bo 1171102073
Tai Jia Wei  1171100246
Teh Chun Rong 1171101885
Wong Kian Meng 1171101672

In our opinion, the reason why Emirates achieved maximum satisfaction of customers through its operation processes is

1)Best quality of food resource
- They bring their food resources from all around the world to get the best quality of them.For example, beef from US and salmon from Norway.

2)Get the original tastes of food from the chefs
- They employed their chefs from 43 different nationalities to produce different countries of food.

3)High technology catering and kitchen facility
-They use the high technology to produce their products in a large scale. For exmaple, they use monorail system to move the tray

# data[].attributes.body
Lim Zhou Yi 1171101443
Tan Yi Fan 1171100501
Neow Jia Zhe 1171100601
Khong Fan Yi 1171101412
Gan Yen Wen 1171101541

In our opinion, the Emirates achieved maximum customer satisfactory through its operation process which consists:

-Practicing quality planning by using high quality ingredients and it's consistency in preparing the meals. They imported the best quality ingredients from all over the world such as beef from US, lamb from Australia, fresh fruits and veges from Europe and salmons from Norway.
-Setting strict rules for the chiller such as its temperature at 2-3 degrees Celsius and its packaging
-They hired chefs from all over the world to provide a wide range of menu and high quality meals
-They have specialized transportations to transport the food from the storage to the plane so that the food will not spoil and still remain in the best condition
-They also practice good hygiene from cleaning the plates and cutleries to preparing the food so that they look more appealing to the customers

# data[].attributes.body
1171101728 Mohd Amirul Ikhmal
1171101796 Muhd Fayyadh
1171101791 Hafiz Aiman Dinie
1171100278 Rafiq Rohizad
1171201767 Muhd Ridzuan

Based on the video, we think that the Emirates achieved maximum satisfaction of customers through its operation processes by :

The Emirates implement make-to-stock operations in organizing their food catering so that all food produced is standardized and ready to served. They bring the foods from all around the world. For instance, salmons are imported from Norway, the beef sources were imported from The US, and lamb sources from Australia.

Instead of that, Emirates are taking bold moves to create a diversity in its flight food serving to the customer. The famous airline company hired chefs from 43 countries such as Japan, Spain and many more. This step is relevant as their target market of customers comes from various countries all across the globe, allowing the potential passenger to choose over more than 300 dishes from the menu.

Plus during the production of the food catering, the Emirates use advanced technology machines and equipments in maintaining the quality of the food. In estimation, the Emirates produce over 35000 dishes in a day.  The Emirates food catering utilize a dish washer machine to wash the dish residue and use monorail system to send tray from one floor to another floor, they also use saltwater brine system rather than the normal average condensers because it makes the food become more soft.

Not only that, the Emirates also have separate kitchen. A kitchen for all special meals which are dietic and religious background. The cold kitchen area will produce all appetizer salad and fruits. While the hot kitchen are utilize for the the sub-continent dishes.

In order to maintain the A-service of Emirates the company will always update their inventory level several times a day in the high-bay. Besides, if there are any shortfall of food, they will take it from the high-bay.

Last but not least, Emirates are making the customer's satisfaction a priority . They have a strict temperature guideline for the food. This is to avoid the food from subjected to any temperature abuse. For example, the food that the passenger receive on board is fresh and healthy when served.

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T17 : Group- Wrap It Up

Nur Aiman Irtiza Bin Mohd Irtiza 1171200945
Amir Izzuddin Bin Zulkepli 1171100518
Niroshaan A/L P.Ramis 1171101816
Glenn Chia Jun Weng 1171101736
Muhammad Syazwan Bin Mohamad Salleh 1171101803

Based on our opinions, one of the way how Emirates achieved maximum satisfaction through it’s operations process is by practicing quality planning with using high quality of ingredients and it’s consistency in preparing the meal for the flight boarders. For instance, the import the best quality of ingredients all over the workd; such as, imported beef from US, fresh salmons from Norway, lamb from Australia and fresh fruits and vege across Europe. This is to ensure the meal that they product meet their customers expectations and satisfaction. In this term, it includes the dimension of safeness for customers to consume.

Next, Emirates catering also practices methods planning. The company itself have a specific methods to prepare their products which in this case is make-to-stock operations. Emirates catering will mass produce the meals which are all standardised for mass consumption. But on the other hand, they have a huge variety of menu to offer for their customers. To meet the varieties of menus, Emirates hire chefs all around the world with 43 different nationalities ranging from India, Philippines to the US. This is to ensure the regional foods are prepared well by the experts itself to have the finest taste of meals to be served to customers.

To add further, they use electric monorail system to make things more efficient for transportation of food. Not only that, cutleries are washed and sanitised in specially designated machines showing they priortise cleanliness very much. They also have a high bay store to store food each day to deliver to their flights.

# data[].attributes.headline
WEARPRO                                      Azizi bin Amiruddin (1171101812) Tivendren A/L Vijayasekaran (1171101733) Jeevarasu A/L Segaran (1171101732) Muhanmad Fakhrul Izzat Bin Hasan (1171101741) Muhammad Nur Hakim b Zamri (1171101788) Muhammad Afiq Aqashah Bin Abdullah (1171101857) 

# data[].attributes.subject
WEARPRO                                      Azizi bin Amiruddin (1171101812) Tivendren A/L Vijayasekaran (1171101733) Jeevarasu A/L Segaran (1171101732) Muhanmad Fakhrul Izzat Bin Hasan (1171101741) Muhammad Nur Hakim b Zamri (1171101788) Muhammad Afiq Aqashah Bin Abdullah (1171101857) 

# data[].attributes.body
In our opinion, Emirates achieved maximum satisfaction of customer  through its operation processes by:

- They stock their food product from all around the world. Beef from US, fresh salmons from Norway, lamb from Australia, and fresh fruits and vegetables from Europe.
- They also have 43 chefs of different nationalities.
- Kitchen facilities also that of a high tech kitchen.
- Use separate kitchen. Special meal fro dietaries and religious backgrounds.
- They can also provide amount of 170,000 trays per day.
- They also have a strict line for temperature of the food. This can prevent the food from any temperature abuse.

# data[].attributes.body
Emirates achieved maximum satisfaction of customers through its operation processes by:
- implementing make-to-stock operations in producing their food so that all food produced is standardized

-they also getting closer to customer as they hire chef from 43 nationalities to produce many types of foods to satisfy their customer from different region

- use advanced technological machineries and equipments in maintaining the quality of the food. For example, they use a dish washer machine to wash a lot of dishes at a time and use monorail system to send tray from one floor to another floor, they also use 'saltwater brine system' rather than the normal average condensers because it makes the food much softer

- have special kitchens consider customers' preference and need. For example, Dietic kitchen. They also consider customers' religious background.

- update their inventory level several times a day in the high-bay. Besides, if there are any shortfall of food, they will take it from the high-bay

# data[].attributes.body
M

# data[].attributes.body
Nurul Aiman 1171101092
Nur Syahirah 1171102251
Afra Nazinin 1171101709
Aisyah Fatihah 1171101758
Nurul Aisyah 1171101170

In our opinion Emirates achieved maximum satisfaction of customers through its operation processes by operation capability. Firstly, they have a very good planning skills. They plan out their menus that'll run for year and the set purchasing department procure of their products. They bring into the facility where it's prepped prepared cooked.

Secondly, they provide excellent quality of variety of food. For example, beef from the US, salmon from Norway and lamb from Australia. The vegetables and fruits were choose from a very good quality. They also have expertise chef from 43 different nationalities. It is because they produce so many different types of regional food.

Thirdly, catering facality. They provide a very high-tech kitchen solution from their cooking of rat pans/oven roasting. The chiller operate kn a saltwater brine system rather than using a normal average condensers which is softer on a food but keep the maintainance temperature very well.

Forth, they have separate kitchen. A kitchen for all special meals which are dietic and religious background. Cold kitchen area; producing all appetizer salad and fruits. Hot kitchen for the the sub-continent.

Fifth, an electric monorail system transport 7500 meal carts per day. The monorail is a system that have a EKFC; used to transport pallets from the ground floor to the first floor automatically.

Sixth, they take a very serious consideration of their product cleanliness. This is because they transport their airline cart ls to an indrustial where 2 million items such as cutlery and glassware are wash and sanitized in a series specially designed machine.

Lastly they priortized their customer's satisfaction. They have a very strict temperature guideline for the food so that the food is not subjected to any temperature abuse. For example, the food that the passenger receive on board is fresh and healthy.

# data[].attributes.body
1171100515 Tasha Gan Li Huei
1171101105 Tai Jeyreen
1171101688 Yong Yee Fei
1171100756 Alex Ong
1171101889 Krisna Raj
The Emirates Fight Catering is an in-flight caterer for Emirates Airlines based in Dubai.

In my opinion, Emirates achieved maximum satisfaction of customer through providing good quality of flight catering. For example, they use good quality of ingredients from all over the world. In the video, it shows that they have used salmon from Norway. Besides, they also provide different types of food that are prepared by different world chefs out of 43 nationalities such as Nepal, China, Japan and so on.

In addition, Emirates uses high technology catering and kitchen facilities to maintain the operation processes in order to satisfy their customers. For example, they use chillers operated in salt water brine system in order to maintain the freshness and nutrients of the foods.

Furthermore, Emirates also have a 24 hours high-bay store to keep their stocks to prevent any shortage.

Other than that, Emirates own a electric power monorail system as a transportation to transport all the foods efficiently. Not only that, Emirates also use advance technology to ensure the hygiene     of their cutleries.

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Teh Shi Kee
1171100257
Tan Angie
1171100349
Lim Er Jia
1171101377
Joanne Neo
1171100766
Koh Jing Thong
1171101009

In our opinion, Emirates Flight Catering bring their foodstuffs from all around the world starting beef from the US ,salmon is from Norway ,lamb from Australia fresh produce across from all across Europe .They have chefs from 43 different nationalities.For example America,Switzerland ,Canada,India,Pakistan,Philippines,China,Japan,Nepal and so on.All of this are a large variety of chefs here because they product many different types of regional food so they need chefs from every origins .Second ,the catering facility also is the latest high-tech kitchen solution from their cooking of rat pans or ovens roasting .All of the chillers operate on saltwater brine system rather than normal average condenser which is softer on the food but keeps the maintenance temperature well .

# data[].attributes.body
1171101057
Ho Wee Hang
1171101464
Lwi Jia Yi
1171101198
Lau Sze Vei
1171100249
Ng yan jie
1171102036

Based on the video, Emirates achieved maximum satisfaction of customers is through providing and maintaning an excellent quality of flight catering.For example, they imported ingredients from other world such as, beef from USA, salmon from Norway and lamb from Australia.
Emirates management team has a.successful pricing policy, which is instant attraction to future consumers.For example, the price of flying with.Emirates is about 25%-30% lower than other.
Emirates also use the warehousing management.For example, they use large store space for them to store their product in.order to prevent any shortfalls in the working flow of equipment.

# data[].attributes.body
Lee Wei Ye（1171101259）
Chong Gah Yan （1171101576）
Ang Cui Shan （1171101137）
Yong Shu Fen （1171100277）
Tan Sin Lee （1171101252）

In our opinion，Emirates Flight achieved maximum satisfaction of customers through its operation processes which are：-
1）They pratice value-added analysis. They prepare the food stuffs from all around the world. For the example，they prepare beef from US，salmon from Norway，lamb from Australia and fresh produce across from Europe.

2）They also getting closer to the customer . As Emirates Flight hire chef from 43 nationalities to produce many different types of regional foods to satisfy their customer from different region.

3）They producing their products in a large scale everyday，Emirates Flight use the high technology catering and kitchen facility. For the example，they use monorail system to move the tray. Next，they use saltwater brine system to maintain the quality of fresh food and vegetables，keeping them fresh while processed to be delivered out.

# data[].attributes.body
Lim Yong Qi 1171100768
Quah Joo Xuan 1171100733
Ng Cammy 1171102127
Carmen Koh 1171100737
Teoh Zini 1171100999

Emirates Flight is the largest flight catering facility in Dubai. In our opinions, Emirates Flight did a great job to achieve maximum satisfaction of customers through its operation processes because
1. They practise value-added analysis because they import ingredients from all over the world such as beef from US and salmon from Norway to ensure the quality of their products since their menus are international dishes. Other than the raw ingredients used, the company also hires chefs from 43 nationalities to ensure that the regional food are prepared by the expert.
2. Since they are producing their products in a large scale every day, ensuring the efficiency is of utmost importance and to do so, the company is using high technology catering and kitchen facility. For examples, they are using monorail system to move the tray from the ground floor to first floor automatically. They also have specialised machines to clean their utensils instead of using manpower to enhance their efficiency. They use high technology like saltwater brine system to maintain the quality of food, keeping them fresh while being processed to be delivered out.
3. They have excellent material management because they control their inventory using a high bay store. When they are running short of certain ingredients in the kitchen, they will just retrieve from their storage. Therefore, they are applying Just- in -time production, which is a type of lean production system that brings the materials at the precise time they are required at each production stage.

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Wong Wen Bin (1171102290)
Ng Pei Pei (1171101509)
Chan Yong Wei (1171100925)
Indrani Arumugam (1171101972)
Leeshalini Muralitharan (1171101663)
Koh Yan Wei (1161100873)

Emirates Flight which is largest flight catering facility in Dubai.There are 450 chefs preparing meals for over 1,500 different menus. In our opinion Emirates Flight achieved maximum satisfaction of customers through its operation processes which are:

1.They bring the foods stuffs from all around the world. For example, beef from US, salmon from Norway, lamb from Australia and fresh produce across from Europe.

2. In their kitchen they have chefs from 43 different nationalities from many ranges because they produce many different types of regional foods so they need chefs from each of the origin regions.

3. Catering facility is all latest high-tech kitchen solutions and they washes their fresh fruits and vegetables in saltwater brine system rather than normal average condensers.

4. Multitude of different menus and dining concepts offered on board by their airline customers, diverse menu design and delivery to each airline customers specification.

5 .They serve foods to the passenger on board has not been subjected to any temperature abuse, so when passengers gets the foods in front of them , that are fresh and tasty.

6.They stringently enforce all health and safety regulations to guarantee a safe environment for staff and maintain the highest standards in foods hygiene.

# data[].attributes.body
Nurul Hannah Maryam 1171101569
Mervin Then Yi Zhan 1171300015
Chor Jia Wei

Clement hii zhi kang 1171101675
Arif Haiqal Azman
1171101671
Emirates Flight Catering is an in-flight catering service based in Dubai, United Arab Emirates, which supplies catering and fund services for Emirates Airline and all other airlines based at Dubai International Airport.

In our opinion, we feel that Emirates Airline has been tracking maximum satisfaction of customer through its management such as sustaining their high quality in terms of their food sources.
One of the major highlights is the Emirates Flight Catering uses their greatest ingredients there is when preparing the food. For example, the exchanges of food sources around the globe, such as, beef from USA, salmon from Norway and lamb from Australia.
Next, they likewise give assortment of cooking styles to their clients from all around the globe as they give their client's best choices. Besides, they employed a sum of 43 gourmet specialists from various nationalities which give particular and exceptional taste of their own nation to broaden their client's choices.
Lastly, they also situated a high-bay store which consist of 24 hours worth of stock to avoid any shortage in the working flow of equipment

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Muhammad Shahrul Izham Bin Affandi 1171101631
Thilesh vel kumar 1171101882
Muhammad Faris Imran Bin Abdul Rahim 1161100413
Abg Aydell Ramzee 1161102641
Nas azwadi b. ahmad bad ruddin 117110875

Speaking in terms of quality,emirates surely tops it within the airline sector.For them quality refers to flawless delivering and performance of the purchased goods or services. It remains an open question whether it is possible to precisely assess the quality of goods and services, as there are many factors influencing this process

The quality of a good or service can be improved by examining the value added process for the consumer, and implementing innovative techniques. The popularity of Emirates airline is demonstrated in the fact that most travelers whose destination is Europe, the Middle East or New Zealand prefer to travel by Emirates. The company has successfully created a strong brand image in the past twenty years. The quality of service of the airline is a combination of low prices and various innovative strategies. When compared to KLM, the prices of Emirates flights are around 40% cheaper, while still using the same A380 and Boeing 777 airplanes [www.emirates.com]. Furthermore, the company takes the opinions of its users very seriously, and guarantees a response to a complaint within 60 days of it being posted through the complaint service on their official website.

# data[].attributes.body
Ravindranath K.C. 1171102214
Andrew Phua Zhan Hong 1171100635
Lim Ming Ying 1171101983
Mou Kar Wye 1171300682
Sumesh Segahran 1171100103

In our opinion, we feel that Emirates Airline has achieved maximum satisfaction of customer through its operation processes such as maintaining their high quality regarding their food.
Firstly, they use the best ingredients there is when preparing the food. For example, they imported ingredients from other side of the world, such as, beef from USA, salmon from Norway and lamb from Australia.
Next, they also provide variety of cuisines for their customers from all around the world as they give their customer’s options.
Furthermore, they hired a total of 43 chefs from different nationalities which provide distinct and unique taste of their own country to diversify their customer’s options.
Besides that, Emirates also use modernize technologies and high tech facilities to handle their food. For example, they use electric powered monorail that can carry or transport a total 7500 mils carts daily and that shows that they are efficient in transporting their food. Not only that, they also used high tec facillities to ensure that the cutleries are cleaned thoroughly.
Lastly, they also installed high-bay store which stores supply of stocks for 24 hours to prevent shortfalls of stock during processes held

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Aashwini Rajan (1171101970)
Kirthana Sathiathevan (1171101655)
Thilagavally Balasundaram (1171101127)
Ooi Rou Ying (1171101556)
Sumita Thanasegaran (1171102280)

Based on the video, the Emirates management team has a very successful pricing policy, which is an instant attraction to future consumers. The price of flying with Emirates is about 25-30% lower than by other companies, especially European ones. This has given Emirates a bug advantage over its competitors. The company has elaborate, well-thought policies for the entire world, such as Australia, Malaysia and Auckland.

The company has successfully created a strong brand image in the past twenty years. The quality of service of the airline is a combination of low prices and various innovative strategies. When compared to KLM, the prices of Emirates flights are around 40% cheaper, while still using same A380 and Boeing 777 airplanes.

# data[].attributes.body
Nurfarah Emilia binti Abdul Rahim ( 1161102521 )
Farah Izzati binti Rosli ( 1161100452 )
Shirlyn Seet Pei Yin ( 1161100688 )
Rudtran A/L Sivamayam ( 1161100522 )
Yong Kai Xuan ( 1171101555 )

Emirates achieve maximum satisfaction from their customer through how they prepare their food. They took hygiene matter seriously. For example, they have a special machine to wash millions of plates and cutlery. Other than that, they also make sure that the food temperature is suitable for their customer. Their food is also in a good quality as they import their lamb from Australia, salmon from Norway , beef from US and many more. The customer will be satisfied on how they prepare their food, quality and efficiency.

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Hoong Li Kee 1171101650
Thien Hui Chie 1171101552
Natalie Lee 1171101553
Lai Hui Xuan 1171101831
Gan Jie Ying 1171102066

In our opinion, we think Emirates has achieved maximum satisfaction of customers through Make-to-Stock Operations. This is because the customers can choose their meals from more than 1500 menus. This can meet the customer’s satisfaction. The service production processes provided by Emirates is high-contact system as the customer is part of the system during service delivery. The customer must be there to be served of the food. Their catering services have operation capability to produce food with high quality and quantity. They have more than 450 chefs from all region to perform special ability which is to produce more than 130000 meal trays a day. Emirates also have quality control over their food in aspect of strict temperature guidelines to ensure the products meet specific quality standard. Food are not subject to any temperature abuse. They keep their food below 8 degree Celsius’s so that the food remain fresh when they are served to the customers. They emphasis on the total quality management in getting high quality goods and services for their customers

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Lok Qin Liang (1171102283)
Sriee Mathyie Rassu (1171101693)
Faizin Nasrin bt Md Rejab (1171101777)
Kumuthini Segar (1171101887)
Tan Xuan You (1171102182)

In our humble opinion, Emirates Flight Catering has done a marvelous job in food quality control as quality is what gives customers assurance on the safety to consume the food. It allows the customers to have faith on their food and will be willing to go for it for the second time.

Chefs from different region are hired to ensure the cuisines are able to fit in different sociocultural background. This will not restricit a company’s development and its expansion as they are adapting with others tendency towards the food as well.

Large store space for them to store their product in order to prevent any shortfalls in the working flow of equipment.

Lastly in terms of facilities, having the electric monorail that able to transport 7500 mill carts per day ensures proficiency in transporting the food.

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Soo Yee Khee (1171101850)
Nur Amira Azreen binti Abdul Wahab (1171300492)
Suhasni Mariyappan (1171101835)
Sangeetha Narayasamy (1171102150)

In our opinion, Emirates achieved maximum satisfaction of customers through its operation process by produce so many different types of regional food where customers could taste all regional food rather than eating the same meal. They also getting their products freshly for example, beef from US, salmon from Norway and lamb from Australia. In another word their cooking products are all in high quality where the customers would like to take high quality products. Not only that, Emirates are also very careful when its come to the temperature of the food. This is because they want the passengers to have a nice and fresh. For an instance, foods like salads need to maintain its freshness until it reaches the passengers. So this method impresses the passengers and make them to choose Emirates without any hesi

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Ashothaman a/l subramani 1171102075
Matthew James Gracia 1171101557
Syamin bt zaidi 1171101602
Nurul Athirah Ja'afar 1171102088
Zur'ain Nur Fitri bt Zurida 1171101554

Emirates Flight Catering is an in-flight caterer for Emirates Airlines based in Dubai, UAE.
There's some reasons Emirates food shop will get higher satisfaction from customer.

1) They plan the menu ahead before carrying out the production process to ensure that they dont have the sufficient supplies.
2) The quality food control, they have their own strict temperature guidelines to ensure the food stays fresh and in a good condition to serve the customers s satisfaction
3) Chef from 43 nationalities, to produce food around the region so the customers can taste and enjoy different delicacy from aroung the world
4)They used advanced technology to ensure their hygiene is kept by a high rate,where customer nowadays a very particular in this hygienic issues.thousands of cutlery items can be put into warewash to be wash and sanitized in detail
5)Besides,they also have a electric monorail system where millions of carts can be transported daily to ensure efficient transportation

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Muhammad Zuhaili Bin Ahmad Roshidi (1171101810)
Wan Eizhan Afeef Bin Wan Ahmad Faizal  (1171100205)
Adi Syakir Aiman Bin Md Isa (1171101093)
Amirul Rasyidi Bin Mansor
(1171101801)
Wan Muhammad Hariz Bin Hasmadi (1171101799)

Emirates Flight Catering is an in-flight caterer based in Dubai, UAE, which provides catering for Emirates Airlines and other airliners based at Dubai International Airport

In our opinion, Emirates able to achieve maximum satisfactory of customer by several factors which are ;

1. They use the best and high quality ingredients across the world. For example, they imported beef from USA, salmon from Norway and lamb from Australia.

2. They installed the high-bay store which stores 24 hours supply of stock to prevent shortfalls of stock during processes held

3. They provide various types of food which is classified by region from around the world.

4. They hire chefs from 43 different nationalities to ensure their regional food are made by their own people's hand.

5. They use high-technology facilities. For example, they use electric monorail that able to transport 7500 mill carts per daily to ensure proficiency in transporting food

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Tang Weimin (1171100096)
Bernard Teo  (1171102006)
Thivagar Rajan ( 1171100292)
Yap Peng Kang (1171100436)
Lee Jun Xian  (  1171201604)

Based on our research, Emirates   Flight Catering is the first routes out of Dubai with just two aircraft that are a leased Boeing 737 and an Airbus 300 B4. This company has also consists of many other food and events shop for their business. It has also provide skytrax World Airline that mean provide the flight that have fly toward all the world in Dubai International Airport.

In our opinion, Emirates achieved maximum satisfaction of customers through its operation processes by from this video we can see that the working place or known as the factory of this company in terms of food and events. This video show that the process of how their product produce through many process in the industry and the ways they deliver to their food shop to sell.
First at all, the reason that Emirates food shop will get higher satisfaction from customers because the process that they use to produce the product in industry is very clean and safety that are known as they use higher temperature 100'C to kill the bacteria in the food and can also keep the food warm and fresh. Besides that, in this video we can see that the workers will also use the thermometer to test the temperature of the space that use to store the food product is suitable or not. Next, they are also have the sector of the cleaning plate and fork that will provide to the food shop in order to give a clean condition for our customers. Lastly, we can talk about the deliver service in this company that are have a large store space for them to store their product because all of the product will not sell out in a day some will arrange accordingly and most important is all of the stock will put the expired date on the product even the worker will always double check before sell out in order to make sure their product is in good condition.

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Chew Wan Ting 1171100929
Sally Tee Yi Siang 1171102291
Tay Bee Luan 1171100212
Nurul Shaqilah Ismail 1171100779
Kenny Poh Tun Wei 1171101131
In my opinion, Emirates achieved maximum satisfaction of customers through its operation processes.

1.They bring the foods stuffs from all around the world. For example, beef from US, salmon from Norway, lamb from Australia and fresh produce across from Europe.

2. In their kitchen they have chefs from 43 different nationalities from many ranges because they produce many different types of regional foods so they need chefs from each of the origin regions.

3. Catering facility is all latest high-tech kitchen solutions and they washes their fresh fruits and vegetables in saltwater brine system rather than normal average condensers.

4. Multitude of different menus and dining concepts offered on board by their airline customers, diverse menu design and delivery to each airline customers specification.

5 .They serve foods to the passenger on board has not been subjected to any temperature abuse, so when passengers gets the foods in front of them , that are fresh and tasty.

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Fatimah Zahra Binti Hamzah    (1171101708)
Lim Sin Li
(1171101711)
Anne Martha A/P Arulnathan  (1171101727)
Cheong Mei Leng
(1171101861)
Janani A/P Eeswaran  (1171101761)

Emirates Flight Catering is an in-flight catering service based in Dubai, United Arab Emirates, which provides catering and support services for Emirates Airline and all other airlines based at Dubai International Airport.

In our opinion, one of the main factor of how Emirates survive to achieve maximum satisfaction of customers is through providing and maintaining an excellent quality of flight catering.
Firstly, they use the best and the utmost right quality of ingredients from all over the world such as the beef which is imported from US, salmon from Norway and lamb from Australia.
Next, they provide abundance and different types of regional food from all over the world. Chefs across the globe, from 43 nationalities are hired to ensure that the regional food are in the hands of the expert. Furthermore, Emirates uses a high-technology catering and kitchen facility.
For example, chillers are operated on a saltwater brine system in order to maintain the texture of the food.Other technology such as electric monorail system with EKFC technology also being installed in which it transports 7500 mill carts/daily to ensure the efficiency of transportation of the food.
Lastly, they also installed a high-bay store which consist of 24 hours worth of stock to prevent any shortfalls in the working flow of equipment.

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Dear students, please watch the video clip. In your opinion, how Emirates achieved maximum satisfaction of customers through its operation processes? Provide your justification from the video.

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Dear students, please watch the video clip. In your opinion, how Emirates achieved maximum satisfaction of customers through its operation processes? Provide your justification from the video.

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Emirates Flight Catering: 38 million meals a year

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Emirates Flight Catering: 38 million meals a year. Take a tour of the super facility that has one of the world's biggest operations of its kind to cater meals to Emirates flights and other airlines. See more at: http://gulfnews.com/gntv