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Powtoon.com | See What I Created with Powtoon - 5 Remote Working Tips

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Powtoon gives you everything you need to easily make professional videos and presentations that your clients, colleagues, and friends will love! No design or tech skills are necessary - it's free, easy, and awesome!

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Hit PAL OTAL Service Level Agreement V2 012019

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August-October
Individual feedback summaries

No real shift or change in delivery, and some underlying issues that HIT has to address

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_Quarterly Observation Report PAL QTR 1  2018_19

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September 2018
QTR 4 May-July 2018 I have not graded, my judgement places HIT firmly in grade three territory and for Care and retail, as well as standards delivery remains inconsistent.

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To be updated at the end of each month
Click  here

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Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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To be read in conjunction with the new guidance

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The CIF was updated in April 2018 and whilst the new document bears a strong resemblance to the 2015 CIF, there as more detail around short inspections and monitoring visits and re-inspections.

In June 2018, it was announced that all training providers who had received or been awarded a good between 2015-2018 would not be re-inspected for up to five years, subject to good performance being maintained..

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The new document does not make a massive change to what the observation team does, however see a summary of a change of mindset. The last point is not something I would publicise, as I believe training providers and trainers do benefit and develop their training skills, as a result of observation and feedback.

The list of practices below are intended to highlight specific practices that are not required by Ofsted. It is up to providers and colleges themselves to determine their practices. Leadership teams should justify these on their own merits rather than by reference to the inspection handbook.

1. Teaching style

Ofsted doesn’t prescribe any particular teaching style. We know that different things work for different teachers and trainers. Inspectors are only interested in how much progress students make.

2. Lesson plans

Inspectors will not expect to see lesson plans. They will judge overall how well lessons are planned, but aren’t interested in the specific form of that planning. They’ll evaluate the impact of the planning, not the paperwork.

3. Equality and diversity

Inspectors don’t expect all aspects of equality and diversity to be promoted as explicit features in every lesson. Inspectors want evidence that, during a learner's/apprentice programme, they will benefit from equality of opportunity. There should also be evidence that they learn about the complex multicultural world they’ll live and work in.

4. Limiting grades

Ofsted doesn’t regard English, mathematics and work experience as limiting grades on study programmes. Not applicable to the majority of training programmes, but relevant for colleges and some employability programmes.

5. Differentiation

Inspectors don’t expect work and tasks in all group lessons/delivery to be tailored to meet each learner's individual abilities. This is an unrealistic expectation. However, trainers should make sure that all apprentices and learners have opportunities to fulfil their potential, regardless of their starting points or abilities. Inspectors will expect to see evidence of this throughout the programme as a whole.

6. Information and learning technology

Ofsted doesn’t expect to see information and learning technology (ILT) being used in every training session. Inspectors, like trainers, see the potential impact that ILT can have on apprentices’ learning. At the same time, OFSTED see no particular benefit from the use of ILT for its own sake.

7. Observations and grading

Ofsted doesn’t expect all trainers to be observed and graded by their employer, to inform self-assessment and staff training. It’s entirely up to the business senior management team and leaders what mechanisms they use to improve the quality of teaching

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HIT re-structure please note there have been further changes- in 2019 we will need to do an update.

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HIT re-structure please note there have been further changes- in 2019 we will need to do an update.

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From the 1st of June, HIT has a new structure as follows: Continue to use cost codes until we are advised differently

Team L

Ops Manager - Simon Lewis

Bernadette Charters - London

Edward Demonthenous - London

Georgia Watts - Surrey

Allan Rutter - Hertfordshire

Team O

Ops Manager - Sophie Olver

Sally Howarth/(Penny Taylor mat leave) - Nottinghamshire

Wendy Skehan - NW

Laura Gray – Birmingham and HSC for BC/Staffs/Shropshire

Gail Naylor – Derbyshire and Hospitality for BC/Staffs/Shropshire

Sam Addison – Cumbria

Ben Needham – Leicestershire

Lisa Hughes – Warwickshire

Steve Jenner – Hereford/Worcs/Gloucs

Team B

Ops Manager - Lester Biddle

Larraine Phillips – Sussex / Hampshire

Joanne Burdett – Sussex

Esther Bulmer – Somerset

Terry Lench – Hampshire/Berkshire

Paula Flinders – Bristol

Alison Salmon – Dorset/Wilts

Nikki Morgan – Devon

Lesley Hedges – Kent

Angela Poulton - Thames Valley- moved to Team L

Team G

Ops Manager Kevin Goodger

Kirsty Simmonds – SW Yorkshire- moved to new role

Lee Graves – SW Yorkshire HIT

Jan Bamber - Nuffolk

Simon Liversedge – NE Yorkshire-moved to a new role

Paula Crawford – Lincolnshire

Sam Morris Lincolnshire Care

Lynsey Urwin – Newcastle.

Dave Denny  - Essex

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Overview of basic grades, to support report writing and awarding of grades.

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May 2018 (QTR 3 Feb-April)
Second report attached (pre any amends requested from Micaela).

I have not graded but the language and data indicate at this time HIT, are a grade 3 and with adult health and social care are edging to a grade 4.

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Quarterly Observation Report PAL LM QTR 3.pdf

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Link to GDPR padlet

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Diploma unit selection is prescribed for each key account but for small companies, optional units are to be selected with the apprentice and employer at the beginning of the programme.

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PR document

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PAL performance review document v1 O3 18

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Padlet mania and things that ain't right in HIT- the list grows

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Padlet mania and things that ain't right in HIT- the list grows

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Concerns that TAs are creating their own padlets (agreed for Care for FOOF learners).

Micaela's anxieties post the latest SV visit- can we monitor

Padlet mania and TA creating their own resources

What I do want more feedback on is why are people still creating resources, what is it about STAR or the HITRANET that prevents them from using company created resources and don't accept 'not fit for purpose'.

HIT have just had a customer service SV visit, it was going well until the SV came across a couple of apprentices evidence, please can we look out for, comment on and guide re the following

Obs and the assessment decisions were recorded by the learner and the TA agreed with them- scary stuff!!!! this is not a good example of flipping assessment or making the apprentice more involved

Obs were written, basic details and then a voice file to say it happened- look for the detail and evaluation in observations

Obs were written in full and were overassessed- look for over-assessment- it does happen

PDs started with the first question I will ask you is....  therefore Q&A- this is something TAs have to improve upon

Obs were signposted to......  no where! and therefore we have no evidence- not a lot we can do here, but you can ask about uploading and referencing of evidence

Speaking and listening was mapped to an obs and did not cover the criteria at all for speaking and listening and therefore has flagged us for poor assessment on F/S- look for opportunities of FS embedding and understanding of S&L criteria

Remote assessment sessions reviewed we a muddled, jumbled and unprepared assessment- we haven't observed any remotes- Andrea can you discuss with Micaela if we can set some of these up

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Please see actions for the 09/03 March

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Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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Checklist for  remote pre OTL phone call

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Checklist for  remote pre OTL phone call

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Google Docs - create and edit documents online, for free.

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Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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We are all collaborators - feel free to add if you come across something useful

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HIT have confirmed that the resources( workbooks) created for FW HSC must be used by the trainers with the ESF learners as well.

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This report should be updated at the end of the month by each observation consultant.
Note this report is shared with HIT and is on the intranet, so please make comments respectful and considered

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Google Sheets - create and edit spreadsheets online, for free.

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Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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Feedback from 1st week  in February  from desktop QAs

Areas to develop:

Little or no planning

Poorly written plans, no SMART objecvtives

Learner written work not annotated / no VACS / feedback missing

Feedback not always linked to evidence, located in various places

PDP not updated

Journals empty

Confusion over identification of evidence /RPL / Exempt / APA

Good practice:

Good development identified in the feedback, which was reflected into the PDP / Planning.

Specific target areas identified.

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Google Sheets - create and edit spreadsheets online, for free.

# data[].attributes.attachment_link.description
Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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Suggestion of a bi-weekly look at these records to get a sense of what to look for, dig deeper on, or see how good stuff is getting around.

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Google Sheets - create and edit spreadsheets online, for free.

# data[].attributes.attachment_link.description
Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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The Desktoppers will:

Provide daily clearing on TA closed list

FQA 4 activity on all learners @ 4 months and 8 months *additional on certain programmes/risk banding

Identify development needs and record these on the TAs PDP

Liaise with the TA to provide verbal feedback in addition to 309s (IQA reports)

Standardise on their practices - 309s will be monitored through QMs and Desktop coordinator

Feedback urgent concerns to SMs on the day

Complete countersigning fortnightly

Set deadlines for deferred 309s through calendar invites to the TA with 309 attached

Chase out of date deferred 309s

Order certificates

Update sampling plan

Ordering paper based tests

Maintain WFD claims

The Development QAs will:

Provide onsite development with allocated TA 3 days a week, 2 interventions a day *sessions will comprise of activities such as development of assessment practices (identified DDQ) OTAL/coaching/development.  Complete live FQA and countersigning of Observations

Work from offices connected with their TAs ½ day per month *booked with SM to arrange F2F meeting

Provide support/development via remote days

Run standardisations on programmes/themes across all areas monthly

AET and TAQA delivery / Assessor academies * QAs will be identified

Ensure all learners are EPA ready and TAs have the skills to enable this

Support with Mock EPAs  *once training and development sessions are completed with the support of PAL

To have one standard learner in order to ‘Live the standard’, particularly on higher quals rather than commis or HTM.  Care to be mixed 2s and 3s within a region in order to share experiences

Support with new TA's Induction *SMs to book time with QA on their allocated office days

Monitoring of learner progress reviews and setting of SMART targets within reviews

Monitoring the use of company training materials / resources *TAs who use unapproved resources will now face sanction if repeatedly offend.

Develop the embedding of Safeguarding, prevent and British values with TAs ensure there is an impact with learners and employers

Complete employer satisfaction surveys on site

Provide STAR support and guidance

Update PDP with what support is required to develop TAs based on DQA and SM feedback

Develop practices with regards to IAG

Provide live Learning Support checks

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Sampling plans have changed but only slightly, not necessarily relevant for PAL, so more for your information. There might be the occasion where we see a re-occurring omission or mistake, which appears not to have been detected through sampling.

Risk banding is nearly completed and Micaela would like to share this - HIT have a few Grade 4's and these need to be a focus and she wants PAL to know who they are.  It is important to Micaela that they are monitored by all.

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For your information, the form Development QAs will utilise.

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February 2018 HIT updates from HIT Head of Quality

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February 2018 HIT updates from HIT Head of Quality

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Micaela's updates regarding observations (all very positive for PAL) and demonstrates her confidence in the work you are undertaking

HIT has updated the 320 (assessment planning document), it is now a landscape document to try to allow the TAs to have more space.  The order in which they complete and detail planning activities have been rearranged, to encourage TAs to consider the different learning and assessment methods that can be used, in line with the qualification and or standards.

The other document change is the OTL form HIT had – Micaela has removed this from the HIT quality manual. Her reason for this is twofold;

1.       QAs are not able to complete sufficient or in-depth observations of of teaching and learning, due to workload. .Micaela wants this specialism to remain with PAL who 'get' the requirements.

2.       The QAs will now 'develop' TAs and thereby avoid any duplication, doubling up or confusion. New form they will use available for your reference.

Micaela has replaced the HIT observation form, with a new document

Micaela wants to establish dual observations of HIT  QAs by the PAL team and is open to co-designing some criteria to measure the impact of the Development QAs

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Micaela and Mike want to flag non-compliance, so when you see TAs not making use of materials that are HIT/C2C branded, or when you ask TAs what resources they are using, and they give a vague response, please send the following email to Micaela

Subject Observation resource- potential non-compliance name of TA

Not apparent that TA was using  company designed resources/ TA appeared not to know of availability of resources/ TA using their own resources/ TA using company resource inappropriately or in a fashion, resource loses impact (ie editable PDF workbook with links etc, being printed off in a scrappy black and white version)>

Highlight which areas are relevant and provide a very brief description of the failing.

Subject observation resource- TA developed exceptional

Note resource and why it was exceptional

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This is the current list of national accounts and relationship managers, as of February 2018. I will ask for updates on a periodic basis.

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January 2018
First report attached- note it does not follow template, as summary sheet lacks certain information, that has meant, it has been difficult to easily collect and review grades, in the formats suggested.

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Andrea has created a resource bank of learning resources, which might be pertinent to share with trainer-assessors.

It would be helpful if people could add to this, as they find useful or new resources to support excellent training and assessment

# data[].attributes.attachment_link.description
Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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Please use the January 2018 team codes on the accountancy sheet.

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Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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The following points are hints and tips for carrying out OTLs in the early years setting:

the site will need to know we are coming.  I will ask Steve Mills to add a line to the email sent to trainers to ensure that they notify the site.  Always carry ID (PAL lD card, you may even need to show your DBS check)

we cannot do remotes.  Best times for face to face visits are 10 am - 12 pm and 2 pm - 4 pm

teaching and learning should happen outside of the nursery room (ie, away from the main work area).  A suitable room should have been discussed on sign up for teaching, learning and testing

there are ratios for floor staff to children and sometimes visits are affected if staff cannot be taken off the floor (much like adult care)

there are no Standards yet - still frameworks.  We should see a blend of coaching and assessment using a variety of delivery and assessment  methods.  There are paper based resources on the Hitranet which the trainers should coach the learner on before the learners complete the tasks embedded in the resource

the qualifications are a mix of performance and knowledge.  Knowledge does not have to be written.  Performance does need observation

all learning resources should have been either designed or approved by Ali.  If you see something in use that hasn't been please advise the trainer

functional skills (particularly English and ICT) should be embedded.  Maths, English and ICT are all required

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PAL001 = Head Office = Linda

PAL002 = Quality = Claire Richardson + team

PAL003 = Compliance = Rupert + team

PAL004 = Observation  Assessment = Andrea, Ioana, Donna and Phil

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All observation reports to be uploaded into shared Google Drive folder under the relevant  file:					

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All observation reports to be uploaded into shared Google Drive folder under the relevant  file:					

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https://drive.google.com/drive/folders/1ehZXJEelK8XbR3hrI1e8xw0pVIYNRyKT

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This spreadsheet is for group, commercial and sub contractor OTLs only					Observation team to update individual tabs at least once a week. The accounting tabs must be completed by the 3rd for the preceding month.								

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This spreadsheet is for group, commercial and sub contractor OTLs only					Observation team to update individual tabs at least once a week. The accounting tabs must be completed by the 3rd for the preceding month.								

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https://docs.google.com/spreadsheets/d/1UnCUtFEwpOWr3YM0-dn8sqFrIF2_dXaJWbK8yeZCBss/edit?ts=5a65b9fb#gid=111112445

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Standard email to be sent to the trainer  directly by the Observation & Assessment Consultant.

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Standard email to be sent to the trainer  directly by the Observation & Assessment Consultant.

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For group observations or sub-contracting work, you need to organise the booking and sending out of the email.

A suggested template is provided click on the Google grey area below, note you may have to adapt the content.

The trainer(s) should receive notification at least a week before the observation.

If the observation is taking place for a HIT commercial client, please also inform the relevant relationship manager- details of which RM is looking after which client below.

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Observation team to update individual tabs at least once a week.All observation reports to be uploaded into shared Google Drive folder under the relevant  file;The accounting tabs must be completed by the 3rd for the preceding month.				

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Observation team to update individual tabs at least once a week.All observation reports to be uploaded into shared Google Drive folder under the relevant  file;The accounting tabs must be completed by the 3rd for the preceding month.				

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https://docs.google.com/spreadsheets/d/11Ldh1NnskEvSyH2Mp02UvoN9daimvj4SptRdT2LDi8s/edit?ts=5a4bb227#gid=701404080

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Observation Feedback Reports  for Group training, commercial delivery and sub-contractors

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Observation Feedback Reports  for Group training, commercial delivery and sub-contractors

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Google Drive folder for sub contractor OTLs.
https://docs.google.com/spreadsheets/d/1UnCUtFEwpOWr3YM0-dn8sqFrIF2_dXaJWbK8yeZCBss/edit?usp=sharing

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Folders for storage of Hit OTLs set up by North and South, then area, then sector.

Please name your reports as follows:

Trainer Name, OTL, Date (ddmmyy)

The folders are on 'view only' for Hit.

https://drive.google.com/drive/folders/1xfvc2adYqSBkeg-wPGwiyuLGi48mi3mA

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The Agreement represents a Service Level Agreement between Professional Assessment Ltd (service provider) and HIT Training (customer) for the provisioning of independent observation services.

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The Agreement represents a Service Level Agreement between Professional Assessment Ltd (service provider) and HIT Training (customer) for the provisioning of independent observation services.

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Service level agreement observation team version 3

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Observation and Assessment Consultant role profile

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Group training (HIT or sub-contractors/ in-house or commercial)

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Group training (HIT or sub-contractors/ in-house or commercial)

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Regarding the communication of such observation, the observation consultant will make the contact directly with the trainer but the reports will be sent to Micaela Barlow, as well as other individuals as follows:

·         Sub-contractors- Relevant contact at the sub-contractor and Rupert Crosland to be advised of activity and outcome

·         Chef Academy- Paul Mannering should receive a copy of the report*

Micaela and  Sara Mahoney ALWAYS RECEIVE A COPY OF THE REPORT

*For the chef academy the grade should be awarded for the lead trainer.  If the workshops are co-delivered by two trainers then a separate report should be written and charged for each.

Note the attached sheet details group activity- however look at the development calendar for most up to date activities. Selected observations, if not on this sheet- please add and add your name, so we can see who has observed what.

Specialist Leads

Adult Health and Social Care- Lindsey Appleby Flynn

Retail- Shazy Storer

Chef Academies- Paul Mannering

Early Years- Ali Barford Drew

Hospitality- Management and Team Leading- TBC, currently Hilary Mosedale oversees this area

Overall product lead- Hilary Mosedale

Link below to access form

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Sheet1

 Training activity( title and level of training), Trainer or Trainers names, Location address, Time of session and date, Client present during training( appicable for commercial and open courses only), Observer to populate this form with their initials and update the OTL online calendar, ...

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As an independent Observation team within Professional Assessment Ltd it is important that the observations are conducted in such a manner  to ensure consistency and transparency, regardless of the Observation Team Member who is conducting them.The following are the key protocols that must be followed in order to provide a consistent and fair observation of teaching and learning:

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As an independent Observation team within Professional Assessment Ltd it is important that the observations are conducted in such a manner  to ensure consistency and transparency, regardless of the Observation Team Member who is conducting them.The following are the key protocols that must be followed in order to provide a consistent and fair observation of teaching and learning:

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https://docs.google.com/document/d/1E1aKPC2WECUW62GUTRLLu4F7IXuap0m94a6Taj05_Pw/edit#

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https://docs.google.com/document/d/1ZFoeDvWEykq9fyTeOZZ9hS-ldPyP2jASAYG_QwU8sx0/edit

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https://docs.google.com/document/d/1oOnZyOl6nXv37lXE2ODAqa7m5ZdKoPw3yKjZTJp0ojA/edit

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https://docs.google.com/document/d/1UbFZrHA3vZg9lmRjkFaxHZ7bgtjIrVzdkyFXrIPIRKY/edit

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https://docs.google.com/document/d/1Vnyi4LmnSNC0qZJvrVr9avm5NFIz3d6HhzifRgEAc4o/edit

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PAL V1 Post Observation Process and Procedure 2018.doc

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Remote Observation  Process and Procedure 

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Remote Observation  Process and Procedure 

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PAL V1 Remote Observation Process and Procedure 2018.doc

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Face 2 face Observation Process and Procedure 

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Face 2 face Observation Process and Procedure 

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PAL V1 Observation Process and Procedure 2018.doc

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PAL V1 Pre Observation Process and Procedure 2018 ( generic)

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Andrea- West and Midlands

Donna- South

Ioana- London and East

Phil- North and Midlands

Linda Martin and other PAL members will provide extra observation support if required.

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Linda Martin will be the editor in chief and all observers are expected to forward an analysis of their own  activity findings for the set period , using the form  below:

https://docs.google.com/spreadsheets/d/1vs6Wo9_RmNaSdgpTwGfsUzooP3DqI247P9L7QLtOHIc/edit#gid=1912741902

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Deadlines for quarterly reports to be sent to HIT Training 

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Deadlines for quarterly reports to be sent to HIT Training 

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8 th February 2018
23 rd May 2018
12th September
6 th of December
N.B. an initial report will be available for Feb 2018 , based on a relatively small sample of observations and will be reflect on development from the last available observation report and a baseline indicator that at the end of QTR 4 16-17 l, 50% of observations of teaching, learning and assessment, resulted in a grade 2 rating or higher.

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The form provides guidance on how the each of the sections in the  OTL report must be completed. This guidance is not exhaustive and will be subject to standardisation activities.
https://docs.google.com/document/d/1Rt4dRRvd-gOtZ_neaE6fbmndb2OyEIu8rqd8b7CpUEw/edit

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PDP- Observation and Assessment Consultant 

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PDP- Observation and Assessment Consultant 

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Personal Development Plan template

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12/01/18- 9.30AM- Early Years hangout with Ali Bardford- Drew ( HIT National Lead) to look at industry specifics delivery requirements and any protocols OTL team must be aware of when on site.

13/02/18- 9AM- Clinical Observation Protocols hangout with Lindsey Appleby-Fynn ( HIT National Lead)

It is expected that individual CPD activities will follow the hangouts with HIT national leads.

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The 2014 professional standards set out clear expectations of effective practice in Education and Training and   provide a national reference point that organisations can use to support the development of their staff.

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Professional standards for teachers and trainers

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The form has been designed to incorporate the latest Common Inspection Framework  criteria. The reports must make use  of an evaluative language  and provide clear , constructive and unbiased feedback .

It is saved on Google Drive as view only - please make a copy before use.
Last version: 6
https://docs.google.com/document/d/1Rt4dRRvd-gOtZ_neaE6fbmndb2OyEIu8rqd8b7CpUEw/edit

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An interactive map has been created to reinforce the geographical regions covered by each PAL observer and also  booking logistics in terms of journeys and travel time for each of them. https://www.google.com/maps/d/edit?mid=1P1TORg3ivCTjeoQMBZPHJOJNgScQKJwq&ll=52.10962775976843%2C-1.4170348499999363&z=7

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12/03/18- 9AM - 11AM - agenda to follow once priorities are identified

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21/02/18- location The Business Rooms, 28 The Avenue, Birmingham B45 9AL 10am-4pm free parking at the back of the building
Format for standardisation on the 12/03 agreed- AB to co-ordinate.
15/05/18- location TBC
18/09/18- location TBC meeting cancelled
13/12/18- location TBC

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Just click on the icon/picture/image/document and you can see it in full. You have the option to open in a new window and download documents.

Opening Pink links, click on ctrl button and left click on mouse

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To review the whole post- use the toggle bar on the right to scroll up & down.

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1.) OTL report and guidance
2.) OTL quarterly report
3.) OTL Team Map
4.) Booking criteria- guidance
5.) OTL processes and procedures - generic guidance
6.) OTL Protocols  for HIT training
7.) OTL Processes and Procedures - HIT Training
8.)Fact Sheet for trainers
9.) OTL Spreadsheet For Hit Training and observation summary
10.)  Meetings/standardisations dates/Team CPD activities
11.) Professional Standards for teachers and trainers
12.)  Common Inspection Framework
13.)Group delivery HIT Training and sub-contracting booking process; report dissemination; occupational leads and relationship management detail
14.) Observation and Assessment Consultant - Job Description
15.) Service Level Agreement - Hit Training
16.)  OTL Spreadsheet For Group Delivery, Commercial Delivery & Subcontractors - HIT Training
17.) PAL codes, Cost codes HIT and latest HIT structure
18.)  Hint and tips- Early years, C2C ESF, Retail
19.) Resource list to provide as part of feedback
20.) Name and Shame email alert or HIT
21.) Updates from HIT, that impact on PAl, or are of interest
22.) HIT QA feedback
23) PAL's monthly summary sheet- good; bad and recommendations
24) CPD
25) Standardisation
26) Observation Grading
27) Running total of observations