# data[].attributes.body
Help new staff if they need help
If you see a task that needs done take control of the situation
Be aware of Customer Led Decision opportunities
Owning sales

# data[].attributes.body
=product knowledge, lots of customers will be wanting/ needing shoes. Make the most of this!
Training opportunties

# data[].attributes.body
- You approach to make the Sale
- Alternatives, ordering and using knowledge
- Thinking on your feet
- Going into the sale pushing for Crep, Multi's or other products

# data[].attributes.body
being polite, friendly, fast.
Being chatty, having chat relating to what the customer says.

# data[].attributes.body
- shoes correctly laced
- correct and tidy stickers
- straightening shelves
- fill ups
- clean shop floor
- correct POS on displays
- bags blown up
- accessories
- tidy POS area

# data[].attributes.body
= always be polite, friendly and helpful.
Stay positive and keep the cheer
Help each other

# data[].attributes.body
service
high standards
intent
product

# data[].attributes.body
Make sure knowledge is up to scratch,  sizing (US, AUS) differences.
knowing possible alternatives if customers item is out of stock or order only. MULTIS? can the customer match their lovely new shoes with socks or same brand bag?

# data[].attributes.body
Keep pushing multis and extra sales
Be aware of targets
Add-ons
Be aware of refunds, turn into exchanges
Low footfall, 5 minute friend
Converting customers into sales

# data[].attributes.body
Figures
Leadership
Atmosphere
Growth