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Unacceptable loss:

We have proof that something promised was not delivered and it was the responsibility of a Host.

Ex.: The air-conditioning in a listing is not working but it was listed as an amenity at the time of booking. In this case, the Host must be held accountable by adding an adjustment to their account so that the guest can receive compensation.

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Spreading your investments across many ways helps you avoid the risks that come with investing in single stocks and guarantees your money's back:

Examples:

Marketing
Merchandising
Offers

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Offer a coupon for a rebooking can be seen as a loss for an investment. Our goal: Nights booked (service promise)

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Waste of money

when the airbnb make a refund to an user from your own wallet

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After COVID-19 I recommended one of my friends to buy Airbnb and Wendy's because the confinement was going to be longer than expected and the fast food business was going to recover soon. He invested in it and made a fortune.
Waste of money is almost anything I have done with my money

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Good investment: When I retain a customer who had a bad experience with a gift (coupon)
Loss: When I have to return money to the user, be it a guest or host due to a bad procedure

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investments:
Giving coupons
give gifts to users
give gifts to employees

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In a rebooking situation a losse is very important for the guest e a good investment for Airbnb

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Good Investment: Sending a gift to a G that is having an important event at an Airbnb listing (giraffing)

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Can you give examples of losses that are a  good investment or  a waste of money?
Give some examples, please.