# data[].attributes.headline
Staff facing Challenges of not being confident with technologuy. over the months staff are now alot more confident and capable

# data[].attributes.subject
Staff facing Challenges of not being confident with technologuy. over the months staff are now alot more confident and capable

# data[].attributes.headline
new rules for drop off have found that the kids are better when the parents drop off the kids at the door.Kids social refering to parents anxiety, we introduced a waving window at the centre.

# data[].attributes.subject
new rules for drop off have found that the kids are better when the parents drop off the kids at the door.Kids social refering to parents anxiety, we introduced a waving window at the centre.

# data[].attributes.headline
embraced community engagement recovery across council

# data[].attributes.subject
embraced community engagement recovery across council

# data[].attributes.headline
discovered new audiences that hadnt been reached before with face to face programs only. now we have a brand new inclusive way to interact with social connective programs. Now we will blend the face to face and the virtual programs together

# data[].attributes.subject
discovered new audiences that hadnt been reached before with face to face programs only. now we have a brand new inclusive way to interact with social connective programs. Now we will blend the face to face and the virtual programs together

# data[].attributes.headline
with programs and events starting up again we have noticed a little nervousness and need to feel safe in the environment. having the covid safe plans in action is providing confidence to people

# data[].attributes.subject
with programs and events starting up again we have noticed a little nervousness and need to feel safe in the environment. having the covid safe plans in action is providing confidence to people

# data[].attributes.headline
taking forward. preparing and having documents shared resources ready to go earlier would be a huge advantage when working with group

# data[].attributes.subject
taking forward. preparing and having documents shared resources ready to go earlier would be a huge advantage when working with group

# data[].attributes.headline
constant emails due to no opportunity to talk face to face

# data[].attributes.subject
constant emails due to no opportunity to talk face to face

# data[].attributes.headline
Advocating the value of the team and the work and fighting for resources

# data[].attributes.subject
Advocating the value of the team and the work and fighting for resources

# data[].attributes.headline
Challenge now when staff come back to the office - when/how - transition back will be a challenge

# data[].attributes.subject
Challenge now when staff come back to the office - when/how - transition back will be a challenge

# data[].attributes.headline
Developing working relationships through Zoom 

# data[].attributes.subject
Developing working relationships through Zoom 

# data[].attributes.headline
Identifying gaps in the community and advocating / taking actions to enact change

# data[].attributes.subject
Identifying gaps in the community and advocating / taking actions to enact change

# data[].attributes.headline
Staretgies to responding to opening services ie. booking systems  with little time (ie. next day) - joint approach

# data[].attributes.subject
Staretgies to responding to opening services ie. booking systems  with little time (ie. next day) - joint approach

# data[].attributes.headline
Recognising the effort to deliver services and managing related anxiety 

# data[].attributes.subject
Recognising the effort to deliver services and managing related anxiety 

# data[].attributes.headline
Exposed IT gaps and lack of ability to scale up quickly to respond to changing needs

# data[].attributes.subject
Exposed IT gaps and lack of ability to scale up quickly to respond to changing needs

# data[].attributes.headline
Definitions of and communication for essential and non-essential work

# data[].attributes.subject
Definitions of and communication for essential and non-essential work

# data[].attributes.headline
Keeping up with the constant flow of emails

# data[].attributes.subject
Keeping up with the constant flow of emails

# data[].attributes.headline
Learning different platforms (webex, zoom, Microsoft teams) and IT systems

# data[].attributes.subject
Learning different platforms (webex, zoom, Microsoft teams) and IT systems

# data[].attributes.headline
Finding solutions to respond to opening restrictions

# data[].attributes.subject
Finding solutions to respond to opening restrictions

# data[].attributes.headline
Competing priorities within different directories 

# data[].attributes.subject
Competing priorities within different directories 

# data[].attributes.headline
Sense of community worried about their own backyard and limited awareness of others

# data[].attributes.subject
Sense of community worried about their own backyard and limited awareness of others

# data[].attributes.headline
Managing people's fear - community and staff, ensuring people felt comfortable when returned

# data[].attributes.subject
Managing people's fear - community and staff, ensuring people felt comfortable when returned

# data[].attributes.body
Managing heightened community that often resulted in customers lashing out

# data[].attributes.headline
Heightened responses form people, service sector etc.

# data[].attributes.subject
Heightened responses form people, service sector etc.

# data[].attributes.headline
Realising that we do not have an agile online tech environment 

# data[].attributes.subject
Realising that we do not have an agile online tech environment 

# data[].attributes.headline
Technology challenges  - transfer to online environment

# data[].attributes.subject
Technology challenges  - transfer to online environment

# data[].attributes.headline
Lack of consistent technology approaches across the organisation

# data[].attributes.subject
Lack of consistent technology approaches across the organisation

# data[].attributes.headline
High levels of stress and anxiety in teams and within the community 

# data[].attributes.subject
High levels of stress and anxiety in teams and within the community 

# data[].attributes.headline
Working from home, AWS, access to technology

# data[].attributes.subject
Working from home, AWS, access to technology

# data[].attributes.headline
Change systems to get the information required 

# data[].attributes.subject
Change systems to get the information required 

# data[].attributes.headline
Moving to phone assessments/case management/drop in were challenging - difficult to monitor where people/clients were at

# data[].attributes.subject
Moving to phone assessments/case management/drop in were challenging - difficult to monitor where people/clients were at

# data[].attributes.headline
Constant organisational and staff changes

# data[].attributes.subject
Constant organisational and staff changes

# data[].attributes.headline
Organisational changes being implemented with little or no consultation and having a major impact on our services

# data[].attributes.subject
Organisational changes being implemented with little or no consultation and having a major impact on our services

# data[].attributes.headline
Missing informal networking opportunities 

# data[].attributes.subject
Missing informal networking opportunities 

# data[].attributes.headline
Staff needs were varied and needed bespoke solutions

# data[].attributes.subject
Staff needs were varied and needed bespoke solutions

# data[].attributes.headline
Being separated from other departments and huge reductions in accountability 

# data[].attributes.subject
Being separated from other departments and huge reductions in accountability 

# data[].attributes.body
Maintaining a positive attitude when managing staff that have uncertainty

# data[].attributes.headline
Getting the right resources to work from home

# data[].attributes.subject
Getting the right resources to work from home

# data[].attributes.headline
Use of multiple tools - Trello, mind mapping

# data[].attributes.subject
Use of multiple tools - Trello, mind mapping