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On this date, it's is my first my internship day. I am required to attend at McDonald's KbMall at 10am.

Once I'm there, I was greeted well from by PM (People Manager) Rohani.

Next, I was briefed by PM Rohani before she took me tour visit the McDonald's kitchen and the other facilities likes 'surau' and staff rest room.

The other staff or crew there welcoming me with the very friendly.

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The PM Rohani was asked me to attend the _______, to follow the requirement and rules which was set by government to ensure the all food operators have a knowledge about the food safety, hygiene and halal. Besides, the government also affirmed about the anti typhoid injection to ensure the all food operators not spread the virus thru the food

After finish the ________, i need to settle my food handler food at Health Department of Kota Bharu.

After finish the all requirement the requested by McDonald's and Malaysia government. I asked to attend continue my job hours until sufficient 8 hours.

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On this day, i learned how to cook the grilled product which is for Cheese burger, Double cheese burger, Big Mac, Smoky grill and GCB.

There are 3 types of patties that's called 10:1, 4:1 and Gcb. The Crew Trainer was instruct me how to grill the all patties by following the SOC (Station Observation Checklist) which has been set by McDonald's rules.

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Just continue my training at section 1 which grill section.
On that day, i need to learn myself how to improve my grilled skills.

The situation quite busy and i fill a bit nervous because it's my first time grilled the patties and i had to fulfill the patties that requested by the assembler to control and reduce the level of KVS (Kitchen Video System).

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This is my third day at the Grilled Product station, on this day, I just continue my task at the grilled station but must improve the skills to ensure able to fulfill the grilled product demanded.
This day, manager or crew trainer will evaluate me thru the station verification.
So, the manager was evaluate and give the station verifi

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On this day, i was learned something new. I was moved to the vats station. This station will produced the fried product like McDeluxe, McChicken, Chicken Burger, Filet o Fish, Pei and Promotion food (Chicken Bites).

I learn the SOC how to use the vats station thru the right way with the duty crew train

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Yeay !! OFF DAY

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Just continue my task at the vats station. The demand for this product is very high. I quite nervous because it's my first time alone at this station and got the challenge to fulfill the higher demand for this product. This situation happen cause of the McDonald's make a promotion during 12pm-3pm and continue with the chipper price if order McDelivery during 3PM until 6PM.

I just try my best to adapt with this situation to ensure the product that will served to customer always fast and accurate.

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As usual, the third day I'm at the any station the crew trainer or manager will evaluate my skills and my knowledge at that situation.

For this time, the on duty crew trainer verified me at this station.

After that, i just continue my task at this station.

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i have moved to the next station, which is Fried chicken and porridge.

Again i learn the something new, as usual the duty crew trainer will guide me how to handle this station and make a product follow the SOC from McDonald's.

I was giver the morning shift, that is from 9am to 5pm for facilitate me to learn how to prepare the fried chicken and also the porridge.

The fried chicken preparation somewhat complicated and for me, it's takes a little bit times to prepare the fried chicken.

the preparation of porridge quite easy. But, its takes long enough time to ensure the porridge ready to serve to customers.

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My second day at the fried chicken and porridge station. I just go thru with preparing the fried chicken and porridge.

I just provide fried chicken only a few times cause of my actions quite slow to prepare the fried chicken if compare the demand from customer. Most popular dishes here between McChicken and Ayam Goreng McDonald's.

I covered my task with preparing the porridge by following the SOC by McD. The process is quite complicated but I enjoyed by doing that thing.

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Third day at fried chicken and porridge station. Supposedly,i should I should have been assessed by the manager or crew trainer. But, that day is the busier day. All the manager and crew trainer not in time to verify me at that station

So, i just continue my task at this station.

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In this day, again I moved to the others station. My next station  is Bun : Initiator.

At this station, i learned about how to prepared the bun following the customer order. The customer order will showing at the KVS (Kitchen Video after the counter will noted the order or the customer make a order with the SOK.

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Continue my task at Bun Initiator station.

Learn how to toast the bun quickly by following the KVS based on customer order.

Improve the skill to ensure the customer waiting time will be reduced.

The task becomes challenging especially when the pick hour because this date is the weekend.

I also covered the other task that have learned to ensure the product will be fast produce and always make customer happy and enjoy McDonald's meal.

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My offday

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This is my third day at Bun Initiator station. As usual i just continue my task at this station.

For this station, I also should cover packing the fried chicken either to take away or for dine in.

This station quite easy but, so busy for the sometime. If the bun initiator make some mistake or misreading the order at the KVS of course the customer will not get their meals.

My task not only toast the bun, I also cover the task at grill and vats cause of break rotation and solat time

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Supposedly, I should move to the next station, which is Assembly : Sandwich/Porridge builds. This station only available at the store that provide the breakfast meals, for the McD KBMall, only serve the regular menu cause of this outlet operate follow the KBMall operation time.

Because of that, I covered this date my doing task that I learned before likes grill, vats, and fried chicken and porridge.

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Just continue my task at the station that have learned.

The product at the Vats station which is fried station have a lot of order cause of McDonald's make a promotion on that product. The customer will get the chipper price during 12pm to 3pm every day. This promotion available for who come to outlet either for take away or eat in.

For MDS (Mc Delivery Service), the customer will get the promotion or chipper price during 3pm until 6pm.

Cause of that, the promotion available for fried product likes Mc Chicken and Mc Deluxe. This station making the vats station become the busier station during that period.

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My task today is just like yesterday.

At the same time, I can improve my skills to produce the product more efficient, faster and reduce the waste.

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On this date, i will be verified by crew-trainer.

The crew-trainer verified my skills and also my knowledge about the all station that i have been learn.

Quite nervous, bit i was try my best.

After the verification session settle. I just continue doing my job to ensure this outlet will able to fulfill the customer order.

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Supposedly, for this date, i should learn about how to grill product chicken sausage and chicken roll. Actually, that product for the breakfast meals,causes of this outlet didn't operate during the breakfast meals time, that product not available at this outlet.

As usual, i just continue my task by doing the operation task like grill or fried the product.

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My off day ..

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Just continue my job at Mcd causes of the reasons that i have been mention on the report at 9/3/2019.

Actually this is the weekday, the level of customer reduce if compare with the weekend.

My job for this day quite relax, less stressful and just make a product based on customer order.

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If refer on my timetable, this is the third day that should i learn about grill product sausage and chicken roll.

Cause the lack of station, on this date i continue my task as usual at the station that i have learn before.

On this day, the manager and the crew trainer learned how to cook the chicken bits which is the food promotion that will start on 14 March 2019.

After that, the crew trainer teach the other crew how to cook that chicken bits by following the McDonald's SOP.

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Should be, at 13 until 16 March 2019 i will moved to the next station. The next station is the that also produce the breakfast product which is grilled product : round egg and scrambled egg. That station not available at this outlet

As usual, causes of the lack of station, I only run my task my making the regular product at vats station.

The order not high as a weekend. Just only quite busy during lunch hour also during McDelivery crazy hour.

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Starting my task by produce the product at grill station.

Improve my skills to ensure able to produce the product with faster and able to avoid the waste product.

This is for school holidays holiday that will take place on 24 until 30 March 2019.

The customer order will be increase and the situation will busy.

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On this day, I should cover the task at the vats station.

I had a new task, which is prepared the chicken bits. For the first time i cut the chicken slice, quite slowly but i keep trying increase my skills to ensure the chicken bits always ready to serve to the customer.

The demanded for this promotion quite slow because the customer didn't expect this new product from McDonald's have a nice taste actually.

In addition, this date actually is the weekend. So the demand of product increase and should produce more faster the fried product and at the same time, i must improve my skills prepared the chicken bits.

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My Off-Day

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Keep doing my task as usually likes fried, grill and cook the porridge.

Should be, from 17 until 19 March i must learn how to prepare the Muffin. This is the menu for breakfast. This outlet don't have a breakfast menu and cause of that i just prepared the regular menu only.

On this date, a lot of co-crew should be covered the others outlet causes of dinner event that held at each outlet.

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On this date, the turn of Mcdonald's KBMall crew that who started the work before 2019 to enjoy the dinner and crew party night.

Because of that, the crew from the other outlet came to cover the operations this operation during that event.

On the same date, the OM (Operations manager) from the East Coast HQ come to this outlet to monitor the McDelivery operations during Crazy Hour (3pm - 6pm)

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As usually, i keep doing my task, to always the ensure the customer didn't need a lot of minute to waiting their meals.

This day quite busy, but I'm enjoy doing my task because i'm slowly adapt with my new environment.

I also keep learning to improve my skills cut and fried the chicken bits.

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Doing my task a usual.
Cover the task at vats and grill.
But, my task more at grill station.

If refer the time table that given by Hq. I should moved to station Assembly : Sandwich/Porridge builds from 20-22 March.

I also always keep the cleanliness at my station that i cover to ensure the product produce always not polluted with the virus.

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Running my task as a usually.
Keep improve my skills to ensure the product always able to fast produce.

The environment at this store become to busier causes of the weekend in the next day also the school holiday will be started.

Mostly the customer that came to this outlet have a their own child especially their child still schooling.

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Just keep doing my task. Always make sure this store always able to give a higher satisfaction to the all customer.

The product that produce increase a lot if compare with the normal day.

So busy and exhausting day.

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Today I moved to the next station. Which is Front counter : Runner/Drink Drawer and Dessert.

This station make me quite stress. Because of  a lot of order in my first day.

I just try my best to packing the drink by following the KVS.

The others crew also help me to ensure the drink water will able served to the customer shortly.

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Off-Day

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Continue my task at station Front counter : Runner/Drink drawer and dessert.

The situation very busy. The order very high mostly the customer come here make a order 2 set and above.

Keep learn and improve my skills to ensure the customer waiting time will deducted and able to satisfied the all customer.

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Third day at front counter station. My skills still imperfect. But, the senior crew also helped me to packing the drinks.

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Should be i moved to the next station. But that is the breakfast station. Because of that, I covered and continue my task at the station that I have learn.

Mostly the product that produce increase during the school holiday. Should professional and make a task quickly.

Enjoy but quite tired causes of the busier and the higher order from the customer.

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Just doing my task a usual. Help the other crew to stock up the product, cook the product at the station that i know and always keep the cleanliness at the restaurant even the situation is busy.

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Weekend come again.
Off course the order from the customer will increase. Especially, for this day still in the school holiday.

Mostly a parents that don't have a leave during weekday to bring out their child during this school holiday only take a weekend chance to spend time with their child.

The parents brings their child to enjoy the meals at McDonalds because this restaurant had a special food set for children that are included with the toys.

For my task, I run my task at the grill station. The busier level make me quite tired but I able to motivated my self to avoid my self from stress.

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On this date, should be i learned about how to take a order at the counter. But, i cannot learned about it because of the busy situation and a lot of customer come to this outlet. This is happen to avoid the long que.

I just ask for co-crew to show me how to take an oder at the counter

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My Off-Day

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Start my task with cooked the porridge. The order for this product is increase causes of the HappyMeals set. Mostly the parents choose the porridge for the main menu.

After that, i continue my task at the grill product. Like usually I'm prepared the product by following the empty slow at the UHC(universal holding cabinet).

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Keep doing my task as usually. Take a little time to ask co-crew how to take an order by using the computer system at the counter.

After that continue my task at the kitchen. The situation not busier that before. Because, the school holiday was end. But, the order will higher during 12pm until 3pm and 3pm-6pm for McDelivery

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My days start by learned a something new. I moved to a next station which is Lot and Lobby.

This station quite challenging because i should faced with the customer.

I should greeting the all customer that coming to this outlet with sincerely and parade them to ensure so that they feel finished and appreciated.

Always make sure the lobby always clean and safe.

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Keep practice at station lot and lobby to ensure I will able to provide the best hospitality to the customer.
I must welcoming the guest and guide them how to use self ordering kiosk (SOK).
Always keep the lobby in the good and clean condition to ensure the guest will get the best experience when eat in this restaurant.
Clean the table after the guest left the table, sweep and mopping the floor.

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I'm still continue my task at the station lot and lobby.
On this day, I'm try to covered the server task which is serve the food at the guest table.
This is my new experience and challenge because I should faced with more guest and must always look around to find the guest based on their table tank.

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on that day, I should continue my task at the drive thru station as a runner. Cause of lack of station, I only continue my task at the front counter as a runner.

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My Off day

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On this day, my lecture visited me at my internship places. She came to know my experience during my internship. Sir Hilman was welcoming my lecturer Miss Mazne. After our discussion, I just continue my task at the front counter as a runner.

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Just continue my task at the front counter as a runner.

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I have some short vacation that sponsored by McDonald's Kbmall

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Last day my short vacation at Pulau perhentian

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Continue my internship as usual. Continue my task at front counter as a presenter. Become busier because the weekend come again.

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On this day, the crew trainer was conducted me and teach me about the food safety. The crew trainer was tell me, we should practiced the CAYG as a daily routine to make sure the product always at the hygiene condition before served to the customer. After that, i just continue my task a the front counter as a presenter

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My Off-Day

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Start my task at front counter as a presenter. After that, the manager ask me to cover the task at the kitchen which is at the vats station. Just keep continue my task likes fried the patties, packing the pai, and stock up the sauce. Before end of my shift, also as usual, make sure the floor always clean and the stock for sell always full and enough.

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On this day, I start my shift with cover the task at the front counter as a order take. Because, if refer on the time table the given by HQ, I should been a order take for drive thru, cause of this outlet don't have a drive thru I just been a order take at the counter. After that, I covered the task at the grilled station.

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Start my day with prepared the vats station to ensure had a complete equipment before run the business activity. Cook some fried product that will served for earlier order from customer. Just cook by following the production level low to avoid the product waste. After that, just always make sure the product likes patties and pai always available went needed.

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On this day. Manager asked me to covered the task at the SOK (self ordering kiosk) payment counter. At this station, i just recall or key in the payment number based on the customer receipt. After recall the number at the total that customer should be pay will appear at the computer. After customer make a payment, their product will be prepared.

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On this day, the crew trainer was verified at the front counter station. She ask me about the true procedure at this counter. After that, I continue my task at the kitchen. After finished the store operation, I learned how to closing the vats station. I should bring out all the equipment that used during operation to the back sink for clean up. Wipe up at the all item that having at the vats station.

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As today I'm being my task at the prep line. Make sure always practice the CAYG. Preparing the product by following KVS and wrap the product before pull out to the runner

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My off day

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Start my task on this day by covered the task at the prep-line. Prepared the product such burger. Just complete the ingredients for burger after the assemble pull out to me. Just continue my shift at the prep line and covered the task at the vats station

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MC

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My shift on this day is opening. I'm learned how to prepared the utensils for the vats station before the operation start. Prepared all the item to ensure don't have a lack of utensils or item while the production is high. Stock up all the product and cook some product to prepared for the first order from the customer. Always keep the CAYG to avoid anything happen at the customer product.

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On this day, my shift gonna been at the opening. I learned how to prepared the equipment at the lobby before the operation start. When the operation started, I should make sure the lobby always in the good condition and clean. The trains should make sure don't have under the table more than 2 trails after customer leave the table

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Today I'm being opening shift. Prepared the utensils at the vats station. Stock the stock, clean up the station and prepared the cook product. Cover the task at the vats station during shift hour until end off shift. Before palm out, stock up all the stock to ensure the next shift crew will able to speed up the output product.

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Today, I learned how to serve the product to customer thru the table service. Pick up the customer product after the runner and presenter complete the customer order at the front counter, bring out that product to customer table by following table stand on the table. Greetings customer before serve the product to show the polite way.

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My off day

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Today, continue my task at front counter as a presenter. Just prepare the items likes tissues, sauce or toys for customer before served to them. After that, cover the task at the kitchen cause of the lack of crew at the kitchen. Prepare the grill product until end of my shift.

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Today I'm being at lobby. As usual keep the lobby always clean. Make guest comfortable with the mcd environment. Always make sure the sink clean and dry. After end off operation, I'm closing the lobby area. Pull out all the furniture arrange correctly before palm out.

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Today again my closing shift. Cover the task at the kitchen. As usual after end of operation, pull out all the utensils to the back sink to clean up. Clean up the prep lines area before pull in all the utensils at the original arrangement.

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Today I'm being at vats station. Also cover the grilled station because of lack of crew after crew punch-out from the store. Cover both station vats and grill while waiting the next shift crew come. Just managed how to make sure the product will full at the UHC and speed up the output product to the customer.

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Today I'm being the opening shift. I learned how to prepare Nasi Mcd also prepared the porridge. The crew trainer also helped by the other crew helped and teach me how to prepared the Nasi Mcd by following the true SOC. Prepared the coleslaw Cover on that station until end of my shift.

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Today, I start my shift at the kitchen. Just cover the task at the grill station. After that, manager asked me to continue my task at the lobby as a server. Served the product to the customer and helped the customer to order at the Self Ordering Kiosk(SOK).

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Today, this store become more busier because of one day before Ramadhan celebration. I'm being at the lobby station. As usual clean up the table, keep the floor always clean, sink always clean and dry also the lobby environment always comfortable to eat in.

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My Offday

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Today I'm being at vats station. The task quite relax because of the ordering order from the customer is low. Always make sure the CAYG, clean up the floor and always make sure the product that served to the customer fresh and juicy.

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Today I'm being at the lobby as a server. Cause  of earlier of Ramadhan session, the guest come to McDonald's decrease if compare with the normal days. Mostly guest is none-Muslim.

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Today I'm continue my task at the lobby. The customer level is increase if compared with the day before. This is maybe the weekend of the next days. Mostly the table full before Iftar. Just helped the server task because the guest will leave the to clean up the table after iftar. Arrange the table for customer how have a problem likes, lacks of chair and tables.

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My off day

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Today I'm being the server. Start from 3pm-5pm just helped the customer to order at the SOK and also served the product to non-Muslim guest. Start from 5pm and above mostly the Muslim guest come in to order and wait at the table for iftar. Around 6.45pm all the table is full. For the next guest, they also able to take out the product. As usual, served the food to customer with the polite greetings.

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Today my shift is closing. Start my task at the lobby. After the operation clean up the lobby and properly arranged the furniture

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Today I'm being at vats station. Cook the all product to ensure the patties and nuggets always available when needed. Stock up the stock and swipe and mop the floor before end off shift.

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Start my task on this day as a server. Help the guest to order at the SOK, also make sure the table services always run smoothly to avoid the long of guest waiting time.

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Today I'm being at the prep lines. Cover the task at the vats station also as a wrapper. Learn how to wrap the chicken folder. After the order become high, i just prepared the patties and always make sure UHC always full with the products.

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On this day, I'm covered my task at the lobby. The higher level of customers because of Hari Guru redeem coupon. Other than that, mcd also make a decreasing price to attract more customer. The customer very crowded. Should be handle the customer squeeze with the polite way.

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Today my shift is closing. My manager given me the task to closing at the lobby station. During my shift, i covered the task of lobby and server. The customer very crowded because of coupon. A lot of customer just take out the product. For the iftar table full around 6.30pm. After end of operation, I'm continue my task by closing at the vats area.

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Today I'm being at lobby. Make a task for server. As usual, serve the food to customer. Take some feedback. Double check customer product and helped the customers how have a problem about our services.

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My off day

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Mc

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Mc

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Today my shift is closing. Firstly, I'm cover the task at the kitchen because lack of crew. This is because solat turn. After that, manager ask me to continue my task at the lobby. As usual keep lobby always clean, suitable and comfortable for guest. After the operation, closing at the kitchen. Pull out all the utensils for clean up after that pull in all the utensils at the true places.

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Today I'm being a server. Greetings the customers. Help them and guide how to use SOK. Server the food with the polite greetings.