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Today is the day that I report duty at Meritus Pelangi Beach Resort and Spa. Firstly, we have meet Mr. Basham and he has gives us a form to fill in. After done fill in the form, Mr. Basham brings us to go try uniform that we will wear during our internship. My department is Front Office thus my uniform is in malay style and it is in yellow colour. Kak Suzana is the person in charge in the Linen department. She finds out the most suitable size of uniform for us. Mr. Basham brings us to check in to our hostel that we will stay along the time of internship. We start to clean up the room that we will stay in our internship.

The photo below show all the trainees in Meritus Pelangi Langkawi with their uniform.

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Today is our orientation which organized by Meritus Pelangi Beach Resort and Spa Langkawi that provided to all trainees. At the beginning, Mr. Basham gives us an Ice Breaker game let us to know each other. When the game finish, all of the head department have comes to self-introduction and welcoming us. After that, Mr. gives us a talk. He has talk about his past and how he was success and gets the result today. After our lunch, Mr. Basham calls us to wear our uniform and he will introduces the facility around the resort.

The photo below is Hospitality students take a photo with Mr. Basham after orientation.

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The first day I intern in Meritus Pelangi Beach Resort and Spa Langkawi. I have been distributed into the Revenue and Reservation Department which under Front Office Department. Mr Basham has leads me into the office and introduce me to my head of deparment, Sally. After that, Sally has introduced me to her staffs who are Liyana, Alysha, Mumira and Feeza. Kak Yana in charge to gives me guidance in this period time. Ms. Sally was given me a task which is to read through the website of Meritus Pelangi Beach and Resort Langkawi. She wants me to understand what type of room, what facility and services that Meritus Pelangi provided.

After that, Kak Yana teaches me to update the reservation from Agoda. Kak Yana explained to me the website that provide for guest to do the booking which are Booking.com, Agoda, Expedia and Synxis. Kak Yana has teaches me how to look the guests request and update the guest’s reservation using OPERA PMS system. Today, Kak Yana teaches me how to update the guest’s reservation from Agoda. Firstly, search the booking number. Then, we need to make sure the arrangement of name is correct. Next, confirm the rate of the room, the type of room that book by guest, reservation type, the payment type, the request from the guest such as some of the guest request for Garden facing with King Size bed. Lastly, I need to attach a file which included the booking detail, UPC and pricing detail. After I have done update the information, Kak Yana will check and acknowledge the reservation.

The photo below is the note that I have wrote down since I read through the website of Meritus Pelangi Beach Resort and Spa Langkawi.

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Today is my second day intern at Meritus Pelangi, Kak Yana have shown me the VIP code that need to update in the reservation. As an example, a guest has book the room for a week. The VIP code of the reservation is 07 and Meritus Pelangi will provide a standard fruit basket per stay for the guest. Kak Yana has teaches me to update the reservation from Booking.com. It is difference with the Agoda due Meritus Pelangi has charges 10% from Booking.com. So, I have to times 10% from the rate when I calculate the room rate. Besides, the Booking.com is differences with Agoda in the reservation type, payment type and attachment. For Booking.com need to attach 2 document which is the booking detail and the detail of the guest’s credit card.

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The third day of intern, Kak Yana has assign me to update the reservation from Agoda and Booking.com. After I done update the reservation, Kak Yana teach me how to update the reservation from Synxis. Firstly, I have to check the mail which relate with the reservation and take the booking number. The reservations of Synxis have to attach 1 attachment which is the booking detail. Kak Yana also told me that there has few type of packages in Synxis such as RETREAT, ROMANCE, MYSG and others. Each package has differences benefit.

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Today, Kak Yana has assigned me to update all the reservation before yesterday she back due today is her off day. I have to update all the reservation from Agoda, Booking.com and Synxis and this is the task of the day. For the Synxis, some of the packages including the transport of shuttle service. Meritus Pelangi Beach Resort and Spa Langkawi offer private car to deliver the guests to or from the jetty or airport. For the guest who request for shuttle service without including in the package need to pay extra and they have to do reservation before one day they arrived. For a private car, it cost RM 60 nett per car per way and it is maximum for 2 adult and 2 children below 12 years old, and it maximum for 2 pieces of luggage. Besides, Meritus Pelangi Beach Resort and Spa Langkawi also got provide others type of transport such as Van, Limousine which is Mercedes, Jaguar and BMW. For the guest who request shuttle service in the midnight have to surcharge 50%.

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Off day.

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The fifth day of intern, Kak Yana has teaches me how to update the reservation from Expedia. In Expedia, there have a different place with others website which Expedia have Expedia Premium VIP (Gold) and VIP (Silver). Kak Yana told me when we cannot find the reservation from OPERA PMS System, we have to find the booking from the email to make sure the reservation is failed to pick up by the OPERA PMS System. Since the OPERA PMS System failed to pick up the reservation; we have to create the reservation manually and update the reservation.

Today, our manager, Ms. Sally has giving us a short briefing. She let us to raise the questions and she will tell us how to solve it.  Some of them have asked some question and I have learnt some knowledge in this short briefing.

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Today, same as the usual, I will check all the reservation and update all of it into the OPERA PMS System. During I am updating the reservation from Expedia, a Japanese guest has written his special request in Japanese. “可能なら静かな部屋で、２階をお願いします。1/5はランカウイ國際空港に9時過ぎに到着予定の飛行機です” The Japanese guest has requested a quiet room and he wan the room on the top floor. Besides, he has mentioned that he will arrive at Langkawi International Airport around 9am. I am very happy because I can apply my knowledge in my task.

The picture below show that I am updating the reservation.

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The seventh day of my intern life, I strive to update all the reservation from Agoda, Booking.com, Expedia and Synxis. While I am updating the reservation that do by guest, it suddenly black out. And this situation has been goes on around an hour.

The picture below show that the situation when black out.

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I start my work with updating the reservation since. After I done to update the reservation, Kak Yana has assign a task for me. She called me to help her to send a message for guest who books the room from Booking.com. The purpose of the message is to inform the guest to bring along the same credit card that has been used for payment on the booking as it is the local bank requirement for verification for cards used for online transaction. I send the message to the guest who has paid by using credit card except the guest who has paid online.

The picture below is the timetable for Revenue and Reservation Department for March.

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The ninth day I intern in Revenue and Reservation Department in Meritus Pelangi.  Whilst I am updating the reservation, a guest has mention that this trip is their honeymoon when the guest travelling to Langkawi. The VIP code for honeymoon is 05. For honeymooner, Meritus Pelangi Beach Resort and Spa will provide complimentary for them which are one fruit basket, one bottle of sparkling grape or sparkling wine (200 ml) per stay, chocolate praline per stay and simple room decoration. These complimentary are free of charge.

Besides, Meritus Pelangi Beach Resort and Spa provide romantic set dinner by the beach for guests. Meritus Pelangi offers a special dining venue by the beach at Gazebo with serving Romantic Dinner. The Romantic Dinner goes with the entire setup on the beach priced at RM700 nett per couple with a bottle of House Wine or Sparkling Juice.

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Off day.

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The tenth day of my intern life; I start my work with updating the reservation. In the time I updating the reservation, some of the guest has request for quiet room, twin bed room, king size bed, top floor room, ground floor room, the room far away from lobby or others request. The reservation staff will take note to these requests and the room is subject to availability at the time check in.

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The eleventh day of internship,  today I have work as usual which is updating the reservation from the website. After I have done updating the reservation, Kak Yana assigned me to acknowledge the booking from Agoda. I have to insert the confirmation number to make the status of the booking from pending acknowledgment to acknowledge.

The picture below show that the note that I write down.

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As usual, I start my work with update the reservation. While I am updating the reservation, my manager called the staff to attend a small event at Townhall of Meritus Pelangi. This event starts with the theme of Women Day. The purpose of this event is to share the achievement that have achieve for the last few months. Front Office department has introduced their new intake employee. Besides, others department also have share their achievement such as Food and Beverage have share the ranking of the restaurant.

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Today, I have met a challenging task when I am updating the reservation. The challenging task that I have met is “last minute booking”. “Last minute booking” means the guests book the room without early booking. They book the room within a short time before they check in. Thus, I have to update the reservation quickly and accurately. After I have done updating the reservation, the room controller will arrange the room that the guest will stay.

The picture show that I'm updating the reservation.

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The fourteenth day of my intern, I have check all the reservation and I will update the reservation that will check in by today first. This may made the arrangement room and check in progress goes smoothly. After I done updating all the reservation, Kak Feeza give me a brochure with the topic of “What’s on 2019? Love the Island, Explore the Life!” to read. The brochure has provides the information and operation time about the restaurants in and facility Meritus Pelangi such as Pelangi Spa, Cascade Pool and Meritus Club have offer Teatime set with serving traditional local Malaysian “kuih muih”, Spice Market offer Asian food and Cba offer western cuisine by the beach.

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I start my work with the task of the day which is check the reservation which will check in by today and update the reservation first then update the others reservation. Kak Yana has assigned me to reply the message to inform the guest to bring along their credit card that has been used to book the room after I have done update the reservation. I have to reply to all the guest who will be check in from March to December.

The picture below show that I'm replying messages.

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As usual, I will check all the reservation and update the reservation which will check in by today first. Thus I will continue updating others reservation. A guest has request a baby cot for his baby. Thus, I have to insert the baby cot in the reservation. Meritus Pelangi Beach Resort and Spa Langkawi will provide a baby cot for the baby below 3 years old for free.

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Off day.

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The sixteenth day of my intern, I will check Agoda, Expedia and Booking.com and update the “last minute booking” first. Thus, I will continue update the others reservation after I done the “last minute booking”.

The picture below show that the OPERA PMS system that Meritus Pelangi Langkawi use to update their reservation.

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I start my seventeenth intern day with updating the “last minute booking”. After that, I continue update other reservation from Agoda, Expedia, Booking.com and Synxis. Besides, I also will create new reservation when OPERA PMS has failure to pick up the reservation. Today, I have help Kak Ika translate some word from Chinese to English on a China website.

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I start my work as usual which check all the reservation from Agoda, Expedia, Booking.com and Synxis and I will update the last minute booking first. After done the last minute booking, I will update others reservation.

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The nineteenth day of my internship life, I will work as usual which is updating the reservation. Today, a guest has request to add on an extra bed in the room that the guest book. Thus, I have to insert the extra bed in the OPERA PMS system. An extra bed cost RM155 included breakfast and RM100 excluding breakfast.

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Today, a guest has amended his or her booking. The guest has canceled the booking and re books the room. The reservation for the original booking has been done updating, so I have to update the new information in the original booking. Besides, I have to insert a new attachment which names the file as booking no (AMENDED 1).

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I start as usual which is update the last minute booking then update others reservation from Agoda, Booking.com, Expedia and Synxis. Today, the senior staff of Front Office has asked me for help to correct the room rate.

The photo below show that I'm updating reservation from Agoda.

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Off day.

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I start my work as usual which is updating all the reservation and I will update the last minute booking first. Since I am updating the reservation, a guest has mentioned that this trip is their wedding anniversary. Thus, I will insert the VIP code for anniversary. Meritus Pelangi Beach Resort and Spa Langkawi will provide free complimentary such as one fruit basket per stay,one bottle of sparkling wine or sparkling grape for Muslim, chocolate paraline, 1/2kg cake and some simple decoration for the guest who are celebrating their anniversary and birthday.

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The twenty third day of my internship, I will conduct my task as usual. Today, a guest has request for early check in. The official check in time is at 3pm. For the case of early check in is subject availability at the time of check in. Meritus Pelangi Beach Resort and Spa Langkawi have their hospitality lounge for the guest while waiting for the rooms to be ready maximum time at 3pm. The guests can drop their luggage to the concierge area.

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I start my work with updating the last minute booking. A guest has mention that he or she will add on the number of guests. For the children below 4 years old no additional charge and for the children over 4 years old will be charge RM50 per night which included breakfast upon arrival if sharing beds with parents. Or the guest can add on one extra bed upon arrival for RM165 per night included breakfast.

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I start my task as usual which check all the reservation from Agoda, Expedia, Booking.com and Synxis and I will update the last minute booking first. After done the last minute booking, I will update others reservation. Thus, I help Kak Yana reply the message to inform the guest to bring along their credit card that has been used to book the room.

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The twenty sixth day of intern, my task is updating the reservation guest’s information as usual. A guest has request for late check-out. For the late check-out request, the room is subject to availability. Should the guest require for the room longer that Meritus Pelangi Beach Resort and Spa Langkawi check out timing. Late check out will be charges until 3pm for RM250, until 6pm for half day of the hotel best available rate, beyond 6pm will charges 1 night charge applies. Beside, for the guest who check out at 12pm and need a room to the luggage, the guests can put their luggage at the concierge area.

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Today is my last day in Revenue and Reservation Department. I have worked as usual which is updating all the reservation. In the whole month, I have been in Revenue and Reservation Department, I have learned how to use OPERA PMS System and a lot of experience how the reservation of Meritus Pelangi Langkawi deal with their agent and handle the problem.

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The first day I change to the Front Office department, my colleague, Ain which is also a trainee has told me how to welcome the coming guest. After some time, the duty manager Rashid has given me the guidance how to welcome the guest. Firstly, when the guest is coming we should go near to the guest and greet “Good morning, welcome to Meritus Pelangi.” If the guest is going to check in, we should lead the guest to the lounge and let the guest to sit. After that, take the passport or IC from the guest and then pass to the staff due I am still news and haven’t learn how to check in. Thus, order the welcoming drinks for the guest. This is the task of my first day.

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The second day in Front Office department, and it is a busy day due to the LIMA (Langkawi International Maritime and Aerospace Exhibition). Today, there have more than 180 check in. The task of the day are welcoming guest and assisting guest. When the guest is waiting in front the lobby, we need to go near and ask them are they waiting for their drivers. Some of the guests will request for buggy, taxi or others service. During the peak period, we also will help the guest to take their luggage. Thus gather those luggage and put a luggage tag with writing the name of the guest and quantity of the luggage.

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Today, all trainees of Front Office department are request to go Grand Ballroom to set up for tomorrow night dinners. We have washes all the cutlery in the dishes washing machine.  After that, we dry all the cutlery. After done dry the cutlery, we take all the cutlery and start set up the table. We have to arrange the cutlery from appetizer to dessert. After we done to arrange the cutlery, we start to put the chair clothes on the chair and tie up a blue ribbon. Before finish our task, we have to put the goblet on the table.

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Today, all trainees of Front Office department are assigned to Grand Ballroom to serve for the LIMA’19 Chief of Royal Malaysian Air Force Dinner. The dinner will start on 8.45pm. Before the dinner start, we have to confirm all the cutlery are enough. All trainees of Front Office department are assigned to Bougainvillea to serve the cocktail for the guest. In the Bougainvillea, I was assigned as a clearance which is collect all the empty glass. In the dinner, I was assigned as a bread runner. A bread runner has to put the bread on every table during the opening of the dinner. Besides, bread runners also need to refill the bread and butter when there is finish.

The photo below show Front Office team with Spice Market's manager, Mr. Clearance when we are preparing to serve cocktail.

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Tonight, Majlis Makan Malam Jemaah Menteri will conduct at Grand Ballroom in Meritus Pelangi Langkawi. Same as yesterday, all trainees were assigned to Grand Ballroom to serving for the dinner. Before the dinner start, some trainees were assigned to Bougainvillea to serve cocktail and some hors d’oeuvres. I was assigned to serve hors d’oeuvres. In the dinner, I was assigned to take cares one table. I responsible to take cares no.16 table. A server for table has to help the guest to put on the napkin. Thus, serve the food when the food runner bring the food to the table and clear the plate when guests have finished their food.

The photo below show that when we have done the dinner!

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Today, all trainees of Front Office department are assigned to Grand Ballroom to clean up. Firstly, we tied 10 napkins in one bundle. After that, Ramely and I were assigned to Bougainvillea to set up table for the cruise dinner on 31st March. We have to wipe all the cutlery that need to use in the dinner. After finish wipe the cutlery, I responsible to put on the table cloth and arrange the cutlery and BB plate. After we done set up the table in Bougainvillea, we were assigned to clean and tidy banquet store.

The photo below show that the tables we have done set up.

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Today, all trainees of Front Office department have back to the Front Office. I have followed the senior staff to learn how to check in. I have learned how to scan the passport of the guest and find out the registration form. And this is the task of the day for me.  I also have leaded the guest to the lounge and order the welcoming drink for them. Besides, I also have giving suggestion to the guest for taking grab car to the destination they wanted to go.

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Off day.

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Today, I have followed the senior staff of Front Office Department when they are doing the check in progress. I follow them to observe how they help the guest to do the check in. After I follow the senior staff, I still don’t have confident to do a check in. Thus, I will lead the guest to the lounge and order the welcoming for the guests. After that, I will collect the passport from the guests and scan it. After scan, I will find out the registration card and pass it to senior staff to conduct the registration progress.

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Off day.

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Today, I also follow the senior staff to observe how they conducting the procedure of the registration. My first guest was a Malaysian lady. Before I conduct the registration, I will take their passport and scan it. Besides, I also have to find out the registration card. After that, I will go to her and take the information from her, and I will explain to the guest about the Langkawi tax that we need to collect. After that, I have explained to her about the map of Meritus Pelangi Langkawi and the operation time of the facility in Meritus Pelangi Langkawi. Thus, I have brought my guest to the place to wait the buggy and send her to her room. When the buggy is coming, I will inform the driver the room number of the guest.

The picture below show I’m taking photo with Philippine's trainee Remelyn and FO senior staff Nasha.

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I start my Front Office work with greeting guests, giving assist to the guests who need, open the car when arrived and let the guests ride on the car. Today, a group of China guests want order the food and send to their room but they don’t know speak English to communicate with the staff. Mr. Praba has assists me to help the guests to order the food. He takes the menu for me and show to the guests. After the guests have done choosing the food, Mr. Praba assists them to order the food.

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Today, I have work as usual which is greeting the guests, assists guest to carry their luggage and assists them in the check in registration. My senior staff, Azwuann has requested me to help him to translate with the China guests. The China guest want to do a booking at SPA, Azwuann has called to Pelangi SPA but there already fully books. Thus, Azwuann has recommended the China guests to do the SPA at Alun Alun SPA where it is near to Meritus Pelangi Langkawi. The China guests have accepted the recommendation and we help the guests to do a booking at Alun Alun SPA.

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The task as usual, I have to help the guest on check in when there is in busy period. Other than that, I will greet to the guests when there has guests pass by. Besides, I also will help the guests carry their luggage and bags when they are going to check out.  Today, I have assisted some guest to conduct the check in registration. I have helped a group of China guests to conduct the check in registration.

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Today, I started my work with greeting guests, open the car door when a car is stop in front the lobby, help guests open the door of the car and others. A guests has request me to help them to book a grab car due they don’t have the Grab car app. They want take a Grab car to Under Water World Langkawi. When the Grab car is arriving, I have confirmed the destination before I let my guests ride on the car.

The photo below show the situation in the lobby of Meritus Pelangi Langkawi.

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Today, I start my work with greeting guests. I helped the guest to carry their luggage to the car after they are preparing to leaves. Besides, I also will help the guests to call the taxi if they have request. I have done the check in registration while the senior staff is busying in the check in registration. I have assigned a task from my Duty Manager who is Fatima, she call me to click the feedback card on every registration card.

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Off day.

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Today I start my work with greeting the guests. Today have a group of China guests coming to our resort with 4 buses. I have assign to communicate with the guest. I have to tell them, their luggage will be send to the hall and please walk overthere in Mandarin. After that, Mr. Hasril who is the Front Office Assistant Manager assign me to put the luggage tag on all the luggage. Before I finish my work, I have help a group of guests whose come from Arab to do check in registration. I have try my best to let my guests understand what I said although it is quite difficult to communicate with them.

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I start my work as usual, I open the door of car when the guest is arrive or when they want to ride on the car. I also have help there guest to do the check in registration. Besides, I will ask the guest about their special request for the room such as the size of the bed, the floor of the room due Meritus Pelangi is a double storey chalet. I will explain the Langkawi Tourism Fee and Tourism Tax for the guests.

This is the scenery of the lobby in Meritus Pelangi before I am going back.

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I work as usual, greeting guests, assists guests when they need help and help them to carry their luggage when they are check in or check out. Today is a busy day, there have around 100 arrival. I am consists in the check in progress. I have learned to be patient to the guests and to my superior even the guests complained the progression of check in registration is too slow due to my superior.

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Today is a very busy day due there have a group of Finland tourists staying in Meritus Pelangi Langkawi, the Kumar show also organise in Grand Ballroom of Meritus Pelangi and there have a wedding held near at Cba restaurant. We have to inform and show to the guests who are going to the Kumar show to collect their ticket at the Grand Ballroom. Besides, we also need to help the Finland tourists to send their luggage to their room before they are going back to their room.

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Today there has few arrival to our resort. Thus, I have work as usual which greet guest, assist guests to take their luggage, help guests open the door of the car and assist guests to do check in registration. In check in registration, I will check explain the 2 restaurant that the guests can have their breakfast which is Spice Market with Asian breakfast and Cba with Western breakfast.

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Today also is a busy day due there have a group of Hindu guests are coming to stay in Meritus Pelangi Langkawi. I have helped fews China guests to do the check in registration and I have to inform them the room is haven’t ready and when the room is ready the room controller will inform the guests by phone. Besides, I have helped a Malaysian guests to do his check in registration, the guests had upgreded his packages to Meritus Club member. Thus, I have to inform the guests they can have their breakfast in Meritus Club, Spice Market and Cba. Besides, the guests of Meritus Club also can go have high tea and evening cocktail at Meritus Club for free.

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Off day.

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I start my work as usual which is greet guests, help guests to find out their luggage with their room number, assists guests when they have any question or problem. Today, my senior staff, Irfan ask me for assists him to fold the layout of the resort. After done fold up, I need to put the layout into the envelop. These envelop are prepare for the next day coming group. We will distribute the envelop and the card key for the guest who comes with group.

The photo below show that the envelop that I prepare for the group tomorrow.

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Today there have 3 buses of Indian guests who is under Tourland group come to Meritus Pelangi Langkawi. I have assigned a task which is lead them to Pelangi Dewan for the check in. Thus, we need to help our guest to bring their luggage to Pelangi Dewan and put the luggage tag on every luggage. After that, we will show them where to take their luggage and I need to show them which way to their room. If their room is near the lobby I will lead them to their room by walking, if their room is far from lobby they need to take buggy to their room and I will lead them to the place to wait the buggy.

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I start my work with greeting guest,assists the guests to carry the luggage and open the door, help guests to call the taxi when they are needed and others. Today, I have done a check in with upgraded the room of the guests from beach front room to Pelangi Junior Suite with Meritus Club member. I have to explain to the guests how much will be charges if they want to upgrade their room. After done upgraded the room, I have explained to the guests they have 3 place to have their breakfast, and Meritus Club will provide high tea from 2pm to 5pm and evening cocktail from 5pm to 7pm. Thus, I bring my guests to Meritus Club to have their breakfast.

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Today, I work as usual which are greet the guests, help guest to open the car door, assists guests to bring their luggage and others. The group of Tourland will check out by today. I have been assigned a task which is show the way for the guest to put their luggage before the bus is coming. Besides, a China guest need my assist to translate with the cashier. The guests request for late check out until 4pm. The guest has to paid for late check out RM80 per hour.

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The 63rd day of my internship, Mr Chris who is the manager of F&B has assign I and my another 1 colleague to go Cba for help due there are lack of staff.  Our task at Cba are clear the plates, clean the tables after the guests leaving and set up the cutlery. After 11am, the breakfast time is end and we have back to Front Office. Today, there have a group is coming which under the company of Petronas. When the guests who is under Petronas we have to bring the guests to Dewan Pelangi to conduct their check in registration.

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I start my work as usual which are greeting guests, assits guests to take their luggage when they want to check in or check out, assist guests when they have any questions such as how much if use taxi to Sky bridge, recommend the food shop in Pantai Cenang and others. Today I have help guests upgraded their room from garden view to pool view. I have explain to them if upgrade the room need to paid RM 100 per night.

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Off day.

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Claim Public Holiday (3 April- Israk & Mikraj)

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Claim hours to off day.

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The 68th day of my internship, I start my work with greeting guests. I assists guests to conduct the check in registration. Besides, I have help the guests from the group of Flextronic Penang to book grab car. I teach them how to book the grab car. I also have recommend the guests go which shop to buy the thing they want.

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I start my day with assisting guests. Today has more than 100 arrival and the Flextronic Penang are leaving from Meritus Pelangi Langkawi today. Mr. Chris called Meng and I go to Cba to assists for the breakfast this morning. After that, I go back to Front Office. I have assists guests to do check in registration.

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I start work with greeting guests and given the a warm smile to the guests. Besides, I also will help the guests to carry their luggage, open the door of the car and assists guests to do check in registration. Today, Kak Shuda has assign me a task which is fold the voucher of the Dinner Buffet in Spice Market and put it with the voucher Cba and Spice Market in the card holder. These voucher will send to guests upon check in.

The picture below show that I am folding the voucher and put it in the card holder.

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The last day I work in Front Office Department, Mr Chris has assigned me to help at Cba for the breakfast. After 11am, I go back to Front Office. I has assists the guest to do check in registration. Besides, I have help the guests to order the taxi for them. I also have recommend the guests to use grab car because it is more cheaper than taxi.
I have learn a lot in the Front Office Department. I have learn the procedure of the check in registration, what should we explain to guests and how to communicate with guests. Other than that, I have learn to be patient with the guest. I also learn from the senior staff how to solve the problem when we facing the problem with guests.

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Off day.

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Today is the first day I change in the Food and theBeverage Department. I have assign to work in one of the outlet of Meritus Pelangi Langkawi which is Spice Market. I have help the staff to seperate the cutlery and set up for the buffet for night. Spice Market offer a la cart menu and buffet for the guests. Tonight my task is clearing, refill the water for the guests and set up after clearing the plate.

The picture below show that the Spice Market before done set up for the buffet.

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The 2nd day I work in Spice Market. Today, I work in morning shift. Thus, I start my work with collect the plate that have been finished by the guest. During the 10.30am, we need to inform the guests last call for the breakfast. After that, we need to clear all the plates and set up for the lunch. The cutlery that have to set up for lunch are fork, knife, spoon, bb plate and a tissue.
Chef Zamir has assign me a task which is promote the voucher of the buffet in Spice Market for the guests. He has lead me to the lobby, horizon pool, Cba and along the beach to promote the buffet. After that, he bring me to the F&B department and assign a task for me which is cut the voucher from the A4 paper.

The picture below show that I am cutting the voucher from the A4 paper.

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Today is the 3rd day I work in Spice Market. I work in noon shift. We have to change the setting from lunch set cutlery to the dinner set cutlery. Beside, I have assigned a task which is fold the napkin into a rectangle size. For the dinner, Spice Market offer buffet and a la carte menu. So, when the guests enter we have to ask the guests they will like to have buffet or a la carte. After the guests finish their dish, we need to clear the plate. Besides, we need to clean and set up the cutlery after the guests leaving.

The photo below show that the I’m folding the napkin.

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The fourth day I work in Spice Market of theMeritus Pelangi. I start my work with set up the setting for the dinner set. Besides, I set up the candle that will put on every table for the dinner. I also will arrange the goblet which will be use on the dinner time.
I have help the guests to take order and I will repeat and confirm their order. Other than that, I will clear the plate when the guests finish their dish and set up for the table after clearing the table.

The photo below show that the candle that I have light up and prepare to put on every tables.

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The fifth day of my internship at Spice Market of Meritus Pelangi. Today, Spice Market will be close from 11am to 7pm. Spice Market release the special menu which is Nasi Kandar concept during the Ramadan period. I put the napkin in every table. After that, I fold the napkin. Thus, I light on the candle and put it to every tables. When guests coming, we will lead the guests to the table and ask them prefer for buffet or a la carte menu. If they prefer a la carte menu, we will provide the menu for them. After the guests finish their dish, I will help them to clear the plates. Besides, I will also help the guests to refill their water. We will ready to set up for tomorrow breakfast set up around 9:30pm.

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Claim Public Holiday (1 May- Labor Day)

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Today is the first day I enter Housekeeping Department. First, we will have a short briefing before start to work. The supervisor will announce the number of the departure and arrival. Besides, the supervisor also will announce which room will be check out and need to be clean. After that, I have introduce myself to all the staffs in housekeeping. Thus, I have assigned a task from a staff of housekeeping which is polish the wood of the chalet. I have done polishing 8 rooms.

The photo below show that I am polishing the wood.

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The 2nd day I intern in housekeeping department. Before start to work, we have a short briefing about the arrival and the departure of the day. Besides, the supervisor will discuss some issues and inform some important things. Today, I have assign to clean the room that the guest have been check out. I responsible to change the bed sheet, pillow cases and mattress.

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I start my working after the briefing. From the briefing, the supervisor will announce the arrival and departure for the day. They also will announce some important information for us. Today, my task is clean up the room that are not occupied by the guests. We have to ensure the room is clean anytime. I have use a piece of cloth and the wood polish liquid to polish the railing of the balcony.

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Before start to work, we will have a short briefing. Our manager has announce that there will be some VIP to staying with us recently. Thus, I have assigned a task from my supervisor which is polishing the wood by the window. I have using a teeth brush and the polishing liquid to polish.After polishing, I need to use a piece of cloth to wipe to ensure the dirt is clean.

The photo below show that I am polishing with a teeth brush.

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I start my work after the briefing. Today, we continue the work we haven’t done by yesterday. I continue to polish the wood with a teeth brush and the polishing liquid. After that, I used the teeth brush to brush the corner place. Thus, I have assigned to polish the wood of the wall.

The photo below show that I am polishing the wood from a frame.

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I start my day with the work of cleaning the dust of the room and vacuum the floor of the room. I also clear the room that the guests were check out and change the new amenities in the room. Today, I have work overtime due there have an event at the beachfront. I have to help for set up the table cloth, cutlery, napkin, goblet and others. I also have work as a server in the event.

The photo below show that the event at the beachfront.

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I start my work in the Pelangi suite which the VIP will check in today. I have sweep the floor and mop the floor. Besides, I have go to Pelangi Junior suite to polish the wood with the teeth brush and polishing liquid. After that, I have go to the Beach Front Family room to touch up and make sure  it is clean and ready for the guests to stay.

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Off day.

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Today, Kak Mala has assigned a task for me which is clean the room that are empty. I have use a knife to clear out the dirt from the window, after that clean the window with the window liquid, polish the wood that have the dust, clean the corner with the cleaner liquid and a tooth brush. After done cleaning, I have assign to help Chalet 8 to make the room which the guests have check out. When I go inside a room, I have to open all the curtain, gather all the rubbish, gather all the cup that need to wash beside the basin, take out all the case and change the new case on it.

The photo below show that I am working with the others 2 trainees from UMK.

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Today, Kak Mala has assigned to go Chalet 6 to help the maid who handle the chalet. The maid of chalet 6 has assigned me to clean the corridor and the window at the toilet. I have use a brush with a long stick to clear the dust upside the corridor. Besides, I have use the wooden polish and a pieces of cloth to wipe the window. I have done 6 rooms of chalet 6 except 2 rooms which are occupied by the guests.

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I start my work after briefing. I have assigned by Kak Mala to go Chalet 8 to clean the wood and clean the door at the balcony. I have use a pieces of cloth and wooden polish liquid to clean. All trainees have a presentation for our training on 2pm. Thus, we go to Dewan Pelangi 2 to present the Internship Presentation to our training manager, Mr Basham.

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After briefing, I start my work at the maid station. Kak Mala has assigned all the trainees in housekeeping to move all the linen, amenities and tool to a empty room due the station need to maintenance. After that, Kak Mala assigned me to follow Kak Rohana. There have some room that are occupied by the guests. Thus, we have to knock 4 times and mention housekeeping before we go in to the room. My task is to wipe the furniture and replenish the amenities. Besides, I also help Kak Rohana to changes the bed sheet. Before we go out I have sweep the floor and Kak Rohana has to check all the tasks are done.

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Today, Kak Malar has assigned me and Law go to Chalet 9 to help Kak Shafiqah. We have to clean up the 2 room that there will have VIP to stayed for tomorrow. I have assigned to clean the mirror, polish the wood of the balcony, mop the furniture in the room. Besides, we also have help Kak Syafiqah to clean up some room that are occupied by the guests.

The picture below show that I am tuck in the mattress.

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Today I have assigned by Kak Mala to go Chalet 9 again after briefing. Kak Syafiqah has assigned me to touch up the room that are clean by yesterday. I have help Kak Syafiqah to clean up the room that are occupied by the guests. Besides, I also have help Kak Syafiqah to clean up the room which the guests have check out. I have help to change the linen of the bed, pillow case and mattress. After done making the bed, I take a pieces of cloth to clean the table. I also sweep and mop the floor.

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After briefing, we have assigned to go Chalet 9 to clean up the room which the VIP will stay. I have used the wood polish liquid and a teeth brush to clean up the place that are difficult to clean. I have clean the room according the clockwise. After we have done 5 rooms, we have assigned to Chalet 16 to help the maid there to clean up the room that the guests who are check out. I have done make the bed by myself. Besides, I also have help to replenish the coffee, tea bag, sugar, creamer and mineral water on the minibar.

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We start our work directly at Chalet 16 to help Kak Diana to clean up the check out room. Today I am partner with Law. We have work together to make the bed. This let me learn how teamwork is important in work. Teamwork will make a work become more effectively. After done the room check out at Chalet 16, we have assigned to Chalet 9 to help Kak Syafiqah to clean the check out room. Beside making the bed, we also will help to sweep, mop the floor, mop the furniture and replenish the stock on the minibar.

The picture below show that I’m changing the pillow case.

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Before start to work, we have a briefing. Our manager, Mr. Badron has give us a training about the place to put the amenities card is change. He has mentioned the amenities card have to place on the minibar. It might make the guests easily to know what are amenities are provided by Meritus Pelangi Langkawi. Mr. Badron also has mentioned there has a bar code which provided to guests to scan and write a feedback to Meritus Pelangi Langkawi. After that, we start our work at Chalet 40. The task of the day is cleaning the room. I have use the teeth brush, a piece of cloth and wood polish liquid to clean the room.

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In the early morning, Kak Mala has give us an actual training about where is the amenities card need to place in the briefing. She has take the coffee set, mineral water, 2 glasses and the amenities card and put it all on the table and she has show us the amenities card need to place at the middle of the coffee set and the glasses. After the briefing, we start our work in Chalet 8. Today our task is clean the room. I have assigned a work which is polish the balcony railing which made by the wood. I used a piece of cloth the wood polish liquid to polish the railing.

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Today, all the trainees have requested to go ballroom for help for the “Buka Puasa” event. Before the event start, we have set up the cutleries, napkin and goblet at the right place. Thus, we have pour the ice water for every guests. The event started on 7:30pm. The task of the night for us is to clear the empty plate from the guests and refill the ice water for them. After the guests finish their dinner and leaves ballroom, we start to clear all the thing.

The picture below show the event of the day.

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Today, I have go back to housekeeping department. Kak Mala has assigned a task for us which is clean all the mirror and polish the frame of the mirror for all the room in Chalet 3. I responsible to polish the frame of the mirror while the others 2 trainees are cleaning the mirror. After we done to clean the mirror, Kak Mala has show us how to decorate the decoration for the guests on the bed. They have use the leaf and the flower and cut it to the shape they want. They have decor a dolphin and some word.

The photo below show that the decoration.

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Today, all trainees in housekeeping have assigned to the event  for help again. We have to help the event of Majlis Berbuka Puasa with Dato Rosnlaida Jemail. Before the event start, we have to arrange the cutlery, tied up a ribbon on the chairs as a decoration, put the kurma in a bowl and put it on every tables. After the event start, our task are clearing the finished plate.

The photo below show that I am wipping the cutlery before the event start.

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Today is the 100th day for my internship. I have return to housekeeping department. We have go to chalet 40 to help to move all the items in the maid station to a room due the maid station will be clean in these fees days. After we done moving all the thing, Law and I have assigned to chalet 24 to help for re set up the room that are maintenance before. Besides, we also have help to clean up the check out room and occupied room.

The photo below show that the item that we have move to a room.