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In our centre we use Seesaw, google forms, digital newsletter (sway)

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In our centre we use Seesaw, google forms, digital newsletter (sway)

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community organisations; learning centre's; housing associations; Youth Providers; Library; Community Groups

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community organisations; learning centre's; housing associations; Youth Providers; Library; Community Groups

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the training organised is great and more peer support 

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the training organised is great and more peer support 

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- a challenge are limited staff resources
- getting consistent reach and engagement consistently

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Access to wifi

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Lack of investment - for internet in the area

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- Digital Inclusion Working Group
- working alongside community members to develop creative ideas to challenge the Digital Disinterest - e.g. Cassiltoun Youth Advisory Panel created 'Bangin Food n Bingo' with a really high up take with people who've never been online - this is in partnership with the Senior Centre
- with Christmas coming up, opportunity for online engagement/events

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Working with the digital inclusion group - loaning iPads and mifi. At our centre we can support our parents via social distance meetings in nursery. 

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Working with the digital inclusion group - loaning iPads and mifi. At our centre we can support our parents via social distance meetings in nursery. 

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setting up access to digital devices and mwifi

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setting up access to digital devices and mwifi

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training
Adequate investment & support from those who can really make the change

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- joint funding application for sharing resources e.g. 2 x Digital Inclusion Officers for the area

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- joint funding application for sharing resources e.g. 2 x Digital Inclusion Officers for the area

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Support people to join in with the change and embrace digital communication

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Support people to join in with the change and embrace digital communication

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- referring to existing resources such as Castlemilk Law Centre's weekly classes

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- referring to existing resources such as Castlemilk Law Centre's weekly classes

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- continue to create and support Digital Champions
- take the time to understand the multiple barriers that exist and work alongside people to respond to them

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Training, support access to devices and internet

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Training, support access to devices and internet

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Current opportunities are varied, often time limited with funding and role capacity (many of us are now digital inclusion workers as well as our core remit).
Progress - how do we balance out traditional methods with online engagement?  We'd need
Advisory Panel of community members to support with decision making, especially those who are ordinariy restricted to the home for numerous reasons.
- engage more with the Repair Community
As many folk as possible and hunnersa jobs need doing!

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2

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3. One to one support is very important

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- opportunity to develop a good practice guideline.
- ideally have a digital champion coordinator
- to continue a digital network
- an opportunity to encourage people to go digital, showing the benefits and help with any challenges.
- opportunity to make sure resources to access devices/internet are available.

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Train volunteers in communities to make the service sustainable

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2. NOTES.  Device library.  Continue access to devices and the internet.  Still people in community without access.  Not enough devices in library, and how long do people get them for.  Would be good if different organisations could host themselves and manage a lending library for their service users.

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2. NOTES.  Device library.  Continue access to devices and the internet.  Still people in community without access.  Not enough devices in library, and how long do people get them for.  Would be good if different organisations could host themselves and manage a lending library for their service users.

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3. NOTES. one to one support.  the more personalised we can make a device the better the outcome.  This is a challenge for lending through a library and having to wipe it each time it comes back.  Pros and cons to Remote Device Management - can push through apps to device, but some may be worried about being watched through device.  

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3. NOTES. one to one support.  the more personalised we can make a device the better the outcome.  This is a challenge for lending through a library and having to wipe it each time it comes back.  Pros and cons to Remote Device Management - can push through apps to device, but some may be worried about being watched through device.  

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5. NOTES.  Think about training volunteer DCs in own clientgroup network.  Need to think heavily about safeguarding.

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5. NOTES.  Think about training volunteer DCs in own clientgroup network.  Need to think heavily about safeguarding.

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4.  NOTES. good practice guideline - around end user agreement, make sure devices are wiped on return, not obvious to those who don't usually do these things.  What is best practice to set up a device from scratch. Develop good practice for digital inclusion.  Guidance for what we can offer to the community, what programmes might be available to tap into.

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4.  NOTES. good practice guideline - around end user agreement, make sure devices are wiped on return, not obvious to those who don't usually do these things.  What is best practice to set up a device from scratch. Develop good practice for digital inclusion.  Guidance for what we can offer to the community, what programmes might be available to tap into.

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Challenge to show how to use when unable to get in building for support - some of us have been doing doorstep support although some community members require more. Another challenge is time and if lending there has to be trust/agreements. 

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Challenge to show how to use when unable to get in building for support - some of us have been doing doorstep support although some community members require more. Another challenge is time and if lending there has to be trust/agreements. 

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- literacy issues
- digital disinterest

Overcome:
- Utilising other people's resources and sharing this information e.g. 'How to Use Zoom' worksheets.
- start with people's interests
- try things like Choiceboard for literacy?

Involved
- whoever can!
- all input equally valued

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Confidence and practice.
Using quizzes as a digital hook, they then use devices for facetiming family/friends.
Digital network- linking in with people outwith Castlemilk too.

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Meetings with other organisations in South Side or other digital lending libraries. Identifying gaps if we work together. More devices and resources.

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a localised sharing platform

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Need to utilise resources that already exist, rather than re-creating.  Thirdsectorgeeks is a Whatsapp group - full of info, let us know if you want to join.

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NOTES.  Challenges around Teams - for those who don't have - tends to only work for professional organisations rather than in community

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NOTES.  Challenges around Teams - for those who don't have - tends to only work for professional organisations rather than in community

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Yes, would be good to meet every couple of months or every quarter. What will the purpose of the meeting be? It it just a catch up on what everybodys doing etc/

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Yes every few months to keep up to date with any new initiatives, ideas, support from others

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Fun training, plenty of support

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Yes in some way  - we would like to stay connected in some way, some suggestions are:
- a regular space for people to pop on for an hour (monthly? Bimonthly?)
- keeping a virtual space for sharing information

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A rota round the organisations to chair the meeting, send out invites, what is the agenda etc.
Encourage people within your own organisation to take turns to attend the groups.

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Keep up to date with new apps, platforms, teams to share

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Keeping updated with what the community members want, are they still using zoom, has a new app came out.
Keeping up to date with what other organisations are doing, for example the how to use zoom.

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What is the purpose ? Can we plan themed issues and meet twice a year for the planning group

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A huge part of the 'how' is time and resources - more funding to have more Digital Champion training and a resource to manage this, this could be a joint application?

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A huge part of the 'how' is time and resources - more funding to have more Digital Champion training and a resource to manage this, this could be a joint application?

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Another engaging tool as larger groups on social media compared to face to face meetings

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Invest n the community we support to enable sustainability

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Learn what we need to

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NOTES.  Yes - we want to meet in future.  Need clear guidelines as to purpose

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NOTES.  Yes - we want to meet in future.  Need clear guidelines as to purpose

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NOTES.  Do we do training internally or externally.  Look at joint funding to train DCs

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NOTES.  Do we do training internally or externally.  Look at joint funding to train DCs

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NOTES.  Happy to provide support through closed sessions on Zoom to build confidence.

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NOTES.  Happy to provide support through closed sessions on Zoom to build confidence.