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The partner can use the Cancel button in case it is necessary to cancel the order and choose the corresponding reason.

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Slide the "Complete Order" bar after delivery and receive money from the customer (if the order is paid in cash)

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Slide the "Shipping" button before moving the delivery to the customer and move to the delivery point.

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6. Provide a picture of the receipt or food/drink

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6. Provide a picture of the receipt or food/drink

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- For restaurants that use the Gobiz Super app: the driver should take a picture of the food/drink received from the restaurant.
- For restaurants that do NOT use the Gobiz Super app:

Have printed or handwritten invoices: Please take photos of receipts, not food/drinks.

No invoice: Please take a photo of the food/drink received from the Restaurant for that order.

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1/ Items NOT on the list of prohibited items to be transported
2/ Item condition is intact as when received from sender
3/ Called recipient to deliver but no contactable: at least 3 times/Called sender to return item unreachable: at least 3 times

* Reimbursement limit -> up to 2,000,000 VND/order within 20 days (except Holidays and New Year) from the time Gojek confirms that is eligible

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Process of returning goods when NOT delivered

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Process of returning goods when NOT delivered

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The process of the driver receiving and delivering the order

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The process of the driver receiving and delivering the order

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Check the information and enter the item name details, click Book GoSend, and wait for the driver to receive the order.

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Enter the pickup address, fill in the information, and the sender's phone number, and click Continue.

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Enter the name and phone number of the consignee (it is possible to select the sender as the consignee).

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Enter the address of the item you need.

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On the application homepage, select the GoSend item (icon in the shape of a box)

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5. Click “Ok” to go to the step of uploading the invoice to the app

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5. Click “Ok” to go to the step of uploading the invoice to the app

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- Enter the PIN code which has 4 numbers provided by the restaurant staff (If you enter the wrong PIN code 3 times, the order will be automatically canceled and Gojek will not refund the order price).
- Then click “Continue”

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- Check the list of dishes, provide order information to the restaurant staff
- Pay the order and slide the "Continue" bar

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2. Slide the "Go to the restaurant" button

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2. Slide the "Go to the restaurant" button

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Click "Accept" to receive the order, call the customer to confirm and move to the restaurant

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The process of the driver partner receiving the order

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The process of the driver partner receiving the order

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Check your order again and press order

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Select quantity and click cart

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Choose the food you want to order

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Enter the name of the restaurant/food you want to order. Or you can choose from the available items

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At the application homepage, select GoFood

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End of trip and  get the money (if paying in cash)

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End of trip and  get the money (if paying in cash)

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When arriving at the drop-off point, the driver receives money from the customer if this is a cash-only ride, and collects the correct amount according to the amount displayed in the "Cash collection" section on the application. After the passenger gets off the car, the driver clicks "Finish" to end the trip.

Note: collect the correct and full charges as in the cash collection box, no extra money from guests. The amount in the account box will be transferred to the driver's Gojek account.

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After confirming with the customer, the driver will proceed to the pick-up point. If you are not sure about the route, press the navigation button to get the most optimal route guidance. Arriving and the customer gets in the car, the driver pulls the status bar "Pick up" to the right to start the trip.

Note: only push the bar when the guest has boarded

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After accepting the trip, the driver will contact and confirm the information with the customer and quickly move to the pickup location. Or you can click on the chat box to text the customer to confirm the move and location.

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When there is an order, the phone will signal continuously for 20 seconds, the driver will look at the customer's information including the Customer's name, pickup point, destination with the distance of the order, freight, and finally bonus points for this order. Click the "accept" box to receive the ride.

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Then the application will display the money and payment method, if you agree, select the payment method and then press set GoRide / GoCar

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Updates your current location and the place you want to come, Gojek will show the driver closest to you

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Choose GoRide/GoCar section on the app's home page

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Gojek is one of the integrated Super App models, connecting with millions of Vietnamese users through 3 services GoRide, GoFood, and GoSend.

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https://www.gojek.io/