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I can see why you feel that way, Tom. I do thank you for clearly expressing your concerns, and be sure that it was the right decision to open a chat with us

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Domain connection may be a hard nut to crack but we'll do everything we can to make your site up and running

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I'm so sorry that we've caused some challenges on the way to the site launch, I wish I could help you here!

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I fully realize how you may feel about your live site not being visible to your site visitors, I'll do my best to help you out!

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Again, I apologize for any inconveniences Editor has caused you!

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your reply

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your reply

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your reply

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your reply

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I don't know if it's possible.

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Communication Skills: Empathetic Listening - Inside Out, 2015

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Create a new spreadsheet and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Sheets to edit Excel files. Free from Google.

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Get access to files anywhere through secure cloud storage and file backup for your photos, videos, files and more with Google Drive.

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I wish I could do something to help you.

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This is unacceptable, we’re really sorry that you’ve experienced that bug.

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The sadness you must feel isn’t easy to put into words.

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Sorry for the inconveniences.

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Rephrase the following messages to make them truly empathetic and personalized

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Rephrase the following messages to make them truly empathetic and personalized

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Let's see how versatile and powerful empathy can be

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Let's see how versatile and powerful empathy can be

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Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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Those who want to see your efforts spelled out, your attention to details, and the steps behind your resolution.

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Those who need your pro opinion before making a certain decision. They want to see that you're considering all teams involved in their site.

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Wants to see enthusiasm and passion from you. They want to feel motivated and inspired by the knowledge you're sharing with them.

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Wants you to be clear and brief in your reply, quickly resolve the issue and let them get back to work.

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Being able to support and praise the user even though they didn’t express their feelings.

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Being able to put yourself into someone else’s place, and see their perspective. It is ‘empathy by thought’, rather than by feeling. We apply this kind of empathy on chats when we imagine what the user is going through, share their experiences and vocalize it.

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This type of empathy goes beyond simply understanding others and sharing their feelings. Instead, we comfort a person in distress and take action to help them however we can. We describe what we are doing to resolve their concern in detail, thus showing them how much we are dedicated.

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Being able to appreciate what the user shares with you on chat, reassure when needed, and celebrate the user’s progress.

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Being able to feel what the user is feeling. We apply this kind of empathy on chats when we feel distress in response to users’ pain and try to build an emotional connection with them.

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It must be extremely frustrating for you, you sound angry for sure… I understand that you'd like to know the origin of this charge

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your reply

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Let's compare the chats without and with empathy.

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Let's compare the chats without and with empathy.

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Activity

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Empathy is the ability to recognize, understand, and share the thoughts and feelings of another person. As CC experts, we should understand that a pinch of empathy can fix almost every chat.
Being empathetic and applying active listening can lead every chat toward success.

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Is the absence of solution the end of the world? Let's check what users think!

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Is the absence of solution the end of the world? Let's check what users think!

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Read these chat messages carefully. What sequence you'd put them in to build a perfect reply?

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Read these chat messages carefully. What sequence you'd put them in to build a perfect reply?

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Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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The main pillars and goals of a successful chat. What will happen if one of the elements is removed?

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The main pillars and goals of a successful chat. What will happen if one of the elements is removed?