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In the pre-flight briefing assessment we were in groups and all had different roles role playing a preflight briefing, we had a script and discussed what needs to be said before a flight e.g if there is any turbulence.
Good - we were prepared before hand and was confident in what we were doing
Bad- next time I would make sure I was looking forward more rather then looking at the script

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For my presentation I had a lesson to discuss with my team then had to present it as a group. It was about travel and tourism industry
Good - we were well prepared with a script and a PowerPoint to ensure the presentation went well.
Bad- next time I would be more confident

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At work I have to use communication all the time to make sure the work goes well and we aren’t behind
Good- I am confident when speaking to customers.
Bad- sometimes I don’t know the answers to all the customer’s questions which shows bad communication.

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At work we have to work we have to change promotions for seasonal events as a team.
Good- we worked as a team well and got the work done efficiently
Bad- it’s a lot to do

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We had to work as a team and search for things around the college site.
Good - we worked as a team so it was done quickly and efficiently
Bad- people didn’t put as much effort in as others.

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In cabin crew we had to create a scrip and present in the same lesson promoting a random thing the teacher gave us
Good-we worked well as a team and came up with ideas fast.
Bad - I would have made the presentation longer.

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Work is sustainable as you put cardboard and plastic in different cages
Good- creates less landfill
Bad- takes up more space in the shop floor

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I get the bus instead of a car to college/ work
Good - less pollution
Bad - takes longer with strikes / busses getting cancelled

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Using phones in college instead of paper / printing things
Good- less waste for landfills
Bad - could get lost easier

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Coming to college every day shows motivation as I haven’t given up throughout the year and have progressed into the second year to finish the course, I would change how quickly I do my assignments as I feel like I could have been more up to date with them.

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Another way I have shown motivation is my driving lessons, I hate to be motivated and actually want to learn to drive for future careers and education. I could improve this by having more frequent lessons in a week.

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A final way I have shown motivation is doing a part time job aswell as college, this means I am supporting myself financially aswell as getting my qualifications.

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One example of me showing resilience is with college assignments.this developed my skills on knowledge on the travel and tourism industry. I get my assignments on time but I could do them faster.

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Another way I showed resilience at work when it gets busy but you persevere and be resilient, this development my motivation and resilience skills

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Another way I showed resilience is at college when dealing with angry or upset custome, I have to stay pacient even if it’s busy and deal with the complaint by either a refund or changing the item.

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one thing ive done which is reliable is always coming to collge on time every day this shows i am reliable because of my good attendance

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Evidence 1- tesco

Explain the activity- the job roles at tesco included stocking shelves, stock rotation , changing promotional items, cleaning shop floors.

What went well? in the job i became more confident with customer service and gained knowledge of the job role.

What would you change if you did it again? i would be faster and the job and get it done more efficiently.

What did you achieve from this work experience? I achieved work experience, confidence as this was my first job, and customer service skills.

Evidence 2- mcdonalds

Explain the activity- in this job i worked on tills handling cash and payments, working with food and food hygiene standards and worked face to face with customers dealing with orders and complaints.

What went well? while working there I gained skills in handling with money, customer service and how to deal with complaints.

What would you change if you did it again? id not work there again.

What did you achieve from this work experience? i achieved health and safety certificates

Evidence 3- metronome hide out

Explain the activity- i handle money, take orders , clean and put orders together

What went well? i have developed knowledge in opening and closing the restaurant.

What did you achieve from this work experience? it is allowing me to have more independence in financial terms and dealing with paper work.

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