# data[].attributes.body
CSBA currently has a number of communication tools and channels put in place to ensure communication is happening among stakeholders. Those include but are not limited to emails, surveys, presentations, cloud based tools, etc.

# data[].attributes.body
The use of communication channels between staff members has a clear obstacle to surpass: communication between departments. This specific goal hasn't been achieved yet mostly because there is no established and clear process to do so.

# data[].attributes.body
There is some collaboration within departments. Additionally, CBSA provides templates for financial documents and reports. These templates help everyone work together and follow the company's guidelines.

# data[].attributes.body
Email, client surveys, presentations, business documents, cloud-based collaborative tools, website and social media channels, instant messaging, videoconferencing, phone

# data[].attributes.body
-Office Business Basic

-Email

-Company website

-Online templates for documents and reports

-Messaging

# data[].attributes.body
Adobe Acrobat Reader DC

Internet Browsers:

Mozilla Firefox

Google Chrome

# data[].attributes.body
Start using Microsoft Teams as its main communication and productivity method. There you can find and use most of the communication and productivity tools.

Create a Team for each department, where they can share documents and ideas privately from other departments.

Create a "News / Company's Information" channel, where the HR can share relevant information about the company, their goals for the current year, internal events and internal communication in general.

# data[].attributes.body
Use Sharepoint as their intranet / server, storing documents in organized folders following the company's policies and procedures. Set permissions according to the position/access level of each employee.

# data[].attributes.body
Reasons why I think they are working collaboratively are their policies and procedures, such as the code of conduct in addition to the templates and forms that can be guides for employees.

# data[].attributes.body
-Zero, to issue the invoice

-Ms Team, to do the meeting

-Google Drive, to share the material

# data[].attributes.body
According to CBSA business plan, projects are managed in a horizontal way that leads to mixed governance and the staff members are put in any team that needs a specific task for the client that is asking for functional operational activities

# data[].attributes.body
Various software like Windows, Office 365, and WordPress, along with hardware such as personal computers, network servers, routers, and switches

# data[].attributes.body
For sales use website banner ads

For communication use mail and social media

# data[].attributes.body
Yes they consider to be one different way to show clients that the company has a multitask team and that it is multidisciplinary

# data[].attributes.body
Windows, Office, Salesforce, Brackets, WordPress, and different communication channels

# data[].attributes.body
According CBSE communication policy, it is important to ensure that technological tools, new communication ideas, and channels are constantly evolving to enhance information sharing and collaboration among staff members.

# data[].attributes.body
The company wants to create and test new communication tools, but some things are unclear, such as how to start the process, poor collaboration between departments, and a clear lack of training in cloud technology

# data[].attributes.body
Real-Time Data Sharing - Implementing dashboards in Salesforce or Power BI to provide teams with real-time insights into project statuses, sales performance, or client feedback. This would enable proactive adjustments and foster a shared focus on outcomes.

# data[].attributes.body
-Use one centralised cloud system to access easily documents.

-Create clear protocols and hold regular meetings between departments.

-Support collaboration between departments to achieve common goals.