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I commit to apply in my daily duties what I have learned today, will make sure as well to relay everything down to my agents for them be more productive individual at the same time be effective in pitching by following ladder approach in closing sales. To more SALES!!!

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It was a great and full of excitement kind of training that I ever experienced. Knowing that I am an external TL, but its not an excuse for me to deliver, perform and contribute to our XM drive and commitment day by day. Handling a tenured folks/ floor supports is very challenging as this team has more product knowledge than I have, but after the xm sale training I realized that I need to instill into their minds that their tenure is not enough as they just rely in their product knowledge and what they already knew. They tend to forget the basics like using the Mysource and the Laderrized approach. Its my responsibility to inspect and make sure that expected actions are being able to demonstrate as they are considered as a big help to our newbies providing correct process, updates and new promotions.

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Will take note of the things learned during the session and share it to my learners. It all starts with preparation. Agenda should include:

tools, eligibility, FAB, plans, and pricing.

ways to sell

overcoming objections

Will also include different activities in covering the topics mentioned above.

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I commit to share all the learnings I gained today to my co-trainers, help them prepare and facilitate huddles and discussions, inspect the execution that may greatly impact performance and behavior towards production. Reinforce helpful resources, leverage on the new updates and promotions to effectively transfer the knowledge to all learners via effective facilitation and more on role plays, tell-show-do approach and real-time feedback.

To more Eureka moments with this team!

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Today's XM Workshop opened a lot of Aha! Moments for everyone. The learning environment is safe; open to any thoughts or ideas. What I can commit is to share and continue the same type of environment to my trainees. It all comes back in planning and preparing the activities that will allow learners to reach their goal. As a leader, we are accountable to the team's growth, thus the learning should come first from us.

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• During PST will make sure that all trainees are utilizing the MySource and know how to use competitive edge.

• I will make those agents/trainees valued and Leverage using the tools that we have for XM.

• I will also make sure that agents have this full understanding of the FAB of XM in that way agents would be more confident in pitching.

• I will use the activities we had today ex. Ladderized strategy in which agents would have this mind set to not just provide one promo option.

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As an intern TL, I commit that all the learnings we have on this training will be included in our huddle session also use the ladderize strategy in order for us to have an improvement in our performance in selling xfinity mobile to the customer and to overcome the objection.

And also to share all the fun experience especially the take aways for today's training.

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Commitment:

•Be more open and supportive of the learning curves of everyone.

•Cultivate and not criticize.

•Communicate with our OPS partners to make sure we are always aligned in terms of coaching, what's happening in the prod and make adjustments when necessary to help get the learners closer to XM goals.

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I commit to discuss the material with the agent in a way that my team would also understand like how they facilitated the training with us. I will also provide time and effort on how to discuss it with the team and to do role play activities as a validation that they have really understood the session that we had. I will also incorporate it during my coaching sessions to check if the agents are not just aware, but to ask and dig deep on how far their knowledge goes in terms of navigating the tools and knowing what tools to use on any other scenarios. I would also step back and re assess myself to make sure that I myself is an expert, before transferring the knowledge to my agents and before asking them for the expected results.

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Will commit that all the learnings we have on this training will be shared and applied with our future PST classes, from XM tools, eligibility, FABs, pricing, how to sell XM and overcoming objections.

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Here are the things that I will do moving forward:

Preparation: Always prepare for the upcoming activities and discussion; plan out agenda to make sure that agent's will be equipped with the necessary knowledge they need learn during the whole shift especially with NH.

Always have a facilitator mindset instead of a teacher mindset when handling a class.

MAKE IT FUN: Have the agents utilize tools, small groups session and incorporate music and materials to make sure that different type of learners can be accommodated.

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Larnie -I commit to share the knowledge imparted to me during this training, most especially with the f&b/ promotion and the tools that is available to the agents yet were not utilized. We'll discuss the ladderized strategy to the team which is so helpful on overcoming rejections to the first promotion/plan offered to the customer.

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Larnie -I commit to share the knowledge imparted to me during this training, most especially with the f&b/ promotion and the tools that is available to the agents yet were not utilized. We'll discuss the ladderized strategy to the team which is so helpful on overcoming rejections to the first promotion/plan offered to the customer.

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The XM Training has been an eye opener to me on how to effectively and efficiently use the various tools that we have especially for XM.

As a trainer and as a vessel of product knowledge and skills to my learners, I would definitely adhere to the following action plans:

maximize and emphasize the use of the tools especially mySource, the mission feature in Xchange, BIA which are focused on XM , and the rebuttals which you come up with by using the competitive edge tool;

make my learners be proficient with all the ways to sell XM;

have my learner be able to extinguish objections and position XM by emphasizing its FAB;

most importantly as a trainer, I will be able to conduct the learning experience as interactive and comprehensive the way I experienced it on this XM training.

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I committed to discuss and share the details that I learned from the XM workshop to my team members. most especially overcoming objections from the customers and also, the Promotion flow that we can offer to the customers. Thank you!