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Hello Jose. Thank you for contacting WCC!

My name is Jose and it will be my pleasure to help you today!

How are doing today?

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I know how frustrating that sounds! I will do my best to help you solve this.

I will be back in 2 minutes, I am opening your account now to make sure we are on the same page.

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could you please confirm the name of the premium site?

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Ok Jose, I will check element x, and element y in App 123. This will take me around 4 minutes. I will be right back to you.

(after reply)

BTW, after we fix this for you, Id be happy to show you a tip that could help with x, it is completely free and it would be my pleasure to show you.

After hold...

I was able to check element x. and I will need an additional 5 minutes to check element y. Thank you for your patience thus far!

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Thank you for helping me understand the issue.

I will go ahead and check party tray x and do some troubleshooting on my side. This will take me 5 minutes.

wait until de 5 minutes pass for new questions/investigation

could you confirm for me please, that you want 2 online orders, one for each menu?

5 minutes pass.....

Are you still there? Are you still connected?