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Encourage support from staff in senior leadership-can you get an audience with Chief Exec and Chief Nurse?

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How did staff react to your preferred role out?

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What approach did you/your trust/service take to rolling out CO?

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Have you experienced any resistance from teams and how did you approach this?

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Share stories as they are published in staff newsletters etc to encourage staff to use CO in their service

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Have you adapted anything specifically to include people with aphasia?

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Why do you think those two areas are struggling (Mental Health and LD)?

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Is there a cost for the Feedback Freepost forms?

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Any advice about how to get CO feedback from patients/clients who will need cognitive and physical support in order to provide feedback?

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What is FFT?

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How do we overcome those who are not approaching with open mind?

Do we have studies that can be shared to show that su and patients appreciate the feedback?

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Can you direct us where we can access all the forms mentioned, especially the free post forms for those who can't access mobile/computers

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So, just to be clear, it is okay for carers to submit on behalf of their loved ones?