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Week 1-4: Training

Day 1: Introduction and Onboarding

Objective: Understand company structure and products.

Tasks:

Attend orientation session with HR and team leaders.

Review company policies and internship expectations.

Introduction to Unifi products (overview and key features).

Day 2: Product Training

Objective: Gain detailed knowledge of Unifi products.

Tasks:

Attend training workshop on Unifi Fibre and Unifi Mobile.

Review product brochures and technical specifications.

Complete training quiz on Unifi products.

Day 3: Sales Techniques Training

Objective: Learn sales strategies and techniques.

Tasks:

Participate in a sales techniques workshop.

Practice cold calling techniques with role-playing exercises.

Review scripts and sales pitches.

Day 4: CRM and Tools Training

Objective: Learn to use CRM and other sales tools.

Tasks:

Attend a CRM training session.

Practice entering and updating customer information in CRM.

Familiarize yourself with sales tracking tools and reports.

Day 5: Mock Sales Calls

Objective: Apply training in simulated environments.

Tasks:

Conduct mock sales calls with colleagues or mentors.

Receive feedback on performance and improve sales pitch.

Review common customer objections and how to handle them.

Day 6: Customer Service Training

Objective: Improve customer service skills.

Tasks:

Attend a customer service training session.

Learn to handle customer inquiries and complaints.

Practice response techniques and problem-solving skills.

Day 7: Review and Reflection

Objective: Review training and set goals.

Tasks:

Review training materials and discuss learning points with a mentor.

Set personal goals and weekly objectives for the upcoming week.

Prepare a summary report of the training experience.

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Weeks 5-8: Weekly Plan

Week 2: Initial Sales and Customer Interaction

Day 1: Sales Calls

Objective: Start contacting customers.

Tasks:

Make 50 calls to new leads introducing Unifi products.

Record call outcomes and update CRM.

Day 2: Product Explanation

Objective: Practice detailed explanations.

Tasks:

Refine sales pitch and product explanations.

Conduct mock calls focusing on clear and detailed explanations.

Day 3: Handling Inquiries

Objective: Address customer inquiries.

Tasks:

Handle 10-15 customer inquiries.

Document common questions and update FAQ if needed.

Day 4: Sales Target Setting

Objective: Establish and meet sales goals.

Tasks:

Set a weekly sales target (21 Sales)

Track sales progress and adjust strategies as needed.

Day 5: Follow-Up Calls

Objective: Follow up with leads.

Tasks:

Make 30 follow-up calls to previous leads.

Update CRM with notes and next steps.

Day 6: Review and Feedback

Objective: Reflect and improve.

Tasks:

Review call outcomes and customer feedback.

Discuss performance with a mentor and adjust approach.

Day 7: Weekly Summary

Objective: Summarize weekly activities.

Tasks:

Prepare a weekly report summarizing sales achievements and challenges.

Set goals for the upcoming week.

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Week 13-16: Ongoing Tasks

Day 1: Sales Calls

Make many calls, focusing on both new and existing customers.

Use updated scripts and techniques.

Day 2: Product Explanation

Continuously update and refine product explanations.

Prepare and deliver special presentations for key clients.

Day 3: Handling Inquiries

Address 20-30 inquiries weekly.

Regularly update responses and knowledge base.

Day 4: Sales Target Achievement

Consistently work towards a weekly target, adjusting based on performance.

Monitor and report on sales metrics.

Day 5: Relationship Building and Follow-Up

Make follow-up calls and build relationships with existing customers.

Update CRM with interaction details.

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Week 9-12: Ongoing Sales and Development

Day 1: Sales Calls

Objective: Continue customer outreach.

Tasks:

Make 150 calls focusing on both new and existing customers.

Record call details and update CRM.

Day 2: Product Explanation

Objective: Enhance explanation skills.

Tasks:

Conduct detailed product presentations.

Collect feedback and refine explanation techniques.

Day 3: Handling Inquiries

Objective: Manage a higher volume of inquiries.

Tasks:

Address 10-15 customer inquiries.

Prepare responses for complex questions and update the knowledge base.

Day 4: Sales Target Achievement

Objective: Consistently meet targets.

Tasks:

Set and work towards a weekly target of 49 Sales

Analyze sales metrics and adjust strategies.

Day 5: Follow-Up and Relationship Building

Objective: Build customer relationships.

Tasks:

Make 40 follow-up calls to build and maintain customer relationships.

Update CRM with interaction details and follow-up actions.

Day 6: Training and Improvement

Objective: Continuous improvement.

Tasks:

Attend a training session or review new sales materials.

Practice sales techniques or customer service skills with role-playing.

Day 7: Weekly Review and Planning

Objective: Reflect and plan.

Tasks:

Prepare a weekly report summarizing sales performance and customer interactions.

Plan and set goals for the following week.

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Week 21-26: Ongoing Tasks

Day 1: Tasks Completed

Made many as you can for sales calls to prospective clients from the provided lead list.

Explained the benefits of the new fiber solution package to all existing customers.

Clarified the installation process and timeline for the new fiber package.

Difficulty in reaching decision-makers during the holiday season.

Learnings/Notes:

Adjusted the pitch to emphasize time-limited offers to create urgency.

Day 2:

Tasks Completed:

Followed up with 10 prospects from the previous day's calls.

Conducted a detailed product demonstration over the phone with 3 interested customers.

Customer Inquiries Handled:

Addressed concerns about the durability of the product.

Challenges:

Some prospects expressed price concerns.

Learnings/Notes:

Developed a strategy to highlight the long-term cost savings of the product.

Day 3:

Tasks Completed:

Researched and compiled a list of all new leads given.

Made 10 follow-up calls to potential clients.

Customer Inquiries Handled:

Explained the differences between two service packages.

High competition from other providers offering similar services.

Day 4: Sales Target Achievement

Consistently work towards a weekly target, adjusting based on performance.

Monitor and report on sales metrics.

Day 5: Relationship Building and Follow-Up

Make follow-up calls and build relationships with existing customers.

Update CRM with interaction details.

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Week 17-20: Ongoing Tasks

Day 1: Sales Calls

Make many calls, focusing on both new and existing customers.

Use updated scripts and techniques.

Day 2: Product Explanation

Continuously update and refine product explanations.

Prepare and deliver special presentations for key clients.

Day 3: Handling Inquiries

Address 20-30 inquiries weekly.

Regularly update responses and knowledge base.

Day 4: Sales Target Achievement

Consistently work towards a weekly target, adjusting based on performance.

Monitor and report on sales metrics.

Day 5: Relationship Building and Follow-Up

Make follow-up calls and build relationships with existing customers.

Update CRM with interaction details.