# data[].attributes.body
The receptionist must be professional when doing his job and didn't do anything disrespectful to the customers and even worse, spread the sexual assault to customers.

# data[].attributes.body
Some mistakes that the receptionist has done:

Doesn't make an eye contact with the customer and also doesn't even put a single smile when the customer greet him.

Cut off the question before even the customer's ended the question.

Doesn't put some respect by playing phone in front of the cutomer.

Answer the customer's question with the sarcasm tone of voice.

Cut the question with a blow of breath.

Spread the sexualt assault.

Hand over the key with throwing it off.

Doesn't even put the professionalism when serving a customer.

# data[].attributes.body
- the receptionist should not be on his phone while doing his work

- the receptionist should've greet the guest properly

- the receptionist should've listened to the guest when shes talking and not interrupted her

- the receptionist should be nicer

# data[].attributes.body
- the receptionist were on his phone instead of welcoming the guest

- he interrupts the guest before she's done talking

- the receptionist is being rude by throwing the guest's room key

- he pointed at the guest

# data[].attributes.body
Some advices

1. The receptionist shouldn't play the phone in his office hour or while serving the guest

2. The receptionist should hear the guest talk clearly and don't interrupting while the guest talk

3. The receptionist must serve the guest politely

4. The receptionist must be serious when serving the guest

5. The receptionist must speak politely to the guest

6. The receptionist must giving the key politely

# data[].attributes.body
Some mistakes

1. The receptionist keep playing his phone when the guest come

2. The receptionist interrupting while the guest talk

3. The receptionist being rude and always sigh

4. The receptionist not being serious when serving the guest

5. The receptionist speaking impolitely to the guest

6. Giving the key roughly

# data[].attributes.body
1.The receptionist should greet visitors well and politely.

2.The receptionist must be professional at work and must be patient with visitors.

3.The receptionist must make good gestures, smile, and listen to visitors well.

4.The receptionist must serve well and make polite eye contact so that visitors do not feel uncomfortable

# data[].attributes.body
1.The receptionist did not give a welcoming gesture to the visitors and was busy with his phone.

2.he interrupts the conversation and does not introduce his name.

3.he has bad etiquette for rolling his eyes and trying to flirty visitors.

4.he threw down the access card and pointed loudly at the visitor.

# data[].attributes.body
1. the receptionist should be professional and welcome visitors well.

2. pay attention and give information to the visitor properly.

3. speak politely and not interrupted the visitor while she asking some information.

4. Be polite and friendly to visitor.

# data[].attributes.body
1. the receptionist had a bad attitude and not and not serving visitor well.

2. the receptionist seems like ignoring the visitor with focusing on his phone and and does not greet visitors properly.

3. his gestures and body language are very unprofessional.

4. throwing the visitor's key

5. speaking to visitors impolitely

# data[].attributes.body
1. The receptionist should welcome the woman when she seeks assistance and refrain from using his smartphone while working, especially in front of customers.

2. The receptionist should listen carefully to understand the woman's needs.

3. The receptionist should be friendly and smile when serving customers.

4. The receptionist should maintain an upright posture to demonstrate that he cares about the customer.

5. The receptionist should hand over the item properly, rather than throwing it.

6. The receptionist should avoid pointing at the customer, as it can make people feel uncomfortable and intimidated.

# data[].attributes.body
1. The receptionist did not serve the customer properly. When the woman needed assistance, he did not greet her and was busy playing on his smartphone while working.

2. The receptionist interrupted the woman before she could finish her sentence.

3. The receptionist exhaled heavily, indicating a lack of interest in what the woman was saying.

4. The receptionist crossed his arms, which is impolite when talking to someone.

5. The receptionist threw the woman's room key, causing it to fall on the floor.

6. The receptionist pointed at the woman in a disrespectful manner.

# data[].attributes.body
1. When the visitor is speaking, listen and do not interrupt.

2. Be ready to meet the visitor.

3. Respond to the visitor with polite gestures.

4. make an eye contact should be balanced and not forced.

5. Speak formally.

6. Provide clear information.

7. Do not make jokes and make the visitor feel uncomfortable

# data[].attributes.body
1. When the visitor is speaking, listen and do not interrupt.

2. Be ready to meet the visitor.

3. Respond to the visitor with polite gestures.

4. make an eye contact should be balanced and not forced.

5. Speak formally.

6. Provide clear information.

7. Do not make jokes and make the visitor feel uncomfortable

# data[].attributes.body
1. Interrupting the visitor during conversation.

2. The receptionist was not prepared to meet the visitor.

3. Not responding to the visitor with formal language.

4. Crossing arms in a posture that appeared uninterested in the conversation, that is very impolite.

5. Flirting with the visitor.

6. Tossing the keys to the visitor.

7. Not providing clear information.

# data[].attributes.body
1. Learn basic manners to properly greet guests

2. Not to interrupt other people's conversations

3. Provide complete information to guests so they understand

4. Not to make jokes that make others feel uncomfortable.

# data[].attributes.body
1. The receptionist made a bad gesture, threw the keys.

2. Interrupted the conversation

3. Playing with her phone while working

4. Not giving complete information

5. Making disrespectful jokes and flirting with women

# data[].attributes.body
1. He should be more friendly and helpful at the guest.

2. He shouldn’t play with his phone at work.

3. He should be making more eye contacts to the guest to the guest so the guest will feel more comfortable.

4. He should be respectful to the guest.

5. He should be more patient to the guest.

# data[].attributes.body
1. The receptionist respond at the guest is very rude.

2. He throw the room key to the guest.

3. He didn’t look at the guest and didn’t respond nicely to the guest.

4. The receptionist disrespecting the guest by flirting with her.

5. Hes not helpful if the guest is asking him for something.

6. He keep looking at the laptop even if the guest is talking with him.

# data[].attributes.body
1. he can serve it well

2. listen to woman clearly and responed

3. learn bassic manner to receive guests

4. give the information clearly

# data[].attributes.body
1. the recepcionist bad gesture throw the key

2. surly such as don't want to talk

3. glued to the laptop

4. not providing clear information

# data[].attributes.body
1. greet the woman kindly

2. listen to the woman while she's speaking

3. using Mrs. or Mr. to the guest

4. showing good body gesture and treat her good

5. give the card nicely. not throwing it

6. give the information clearly and kindly

# data[].attributes.body
1. the receptionist playing phone while at work

2. interupt the woman while speaking

3. call her by her name not using Mrs.

4. keep sighing and clucking while helping the woman

5. using bad body gesture like showing not interest in the conversation

6. flirting with the woman / disrespect the woman

7. throwing the key to her

8. not helpful with the information

# data[].attributes.body
1. the receptionist should greet and welcome the woman in a friendly manner

2. the receptionist should've used positive non-verbal language towards the woman

3. the receptionist should've paid attention to the woman when she spoke

4. the receptionist should be friendly enough and not tease the woman to the point of making her uncomfortable

5. the receptionist should've given the room key politely to the woman

# data[].attributes.body
1. the receptionist didn't greet or welcome the woman in a friendly manner

2. the receptionist didn't pay attention when the woman spoke

3. the receptionist interrupted the woman impolitely

4. the receptionist responded to the woman's words impolitely

5. the receptionist teased the woman and made her uncomfortable

6. the receptionist threw the room key to the woman

# data[].attributes.headline
Saskia Putri Ananda Silalahi (1209624036)

# data[].attributes.subject
Saskia Putri Ananda Silalahi (1209624036)

# data[].attributes.body
1. The receptionist should have been prepared to greet or welcome the woman.

2. The receptionist should use polite and formal language when dealing with customers.

3. The receptionist should pay attention to the body gestures he gives to the customer, and get used to not interrupting someone's words when they are very rude.

4. It's very important to watch what you say, especially if your job involves dealing with or speaking directly to someone. Getting used to speaking with professionals.

5. As a worker, one must prioritize attitude the most basic way is by smiling to appear friendly.

# data[].attributes.headline
Saskia Putri Ananda Silalahi (1209624036)

# data[].attributes.subject
Saskia Putri Ananda Silalahi (1209624036)

# data[].attributes.body
1. At first, the receptionist did not greet the woman and focused on his phone.

2. The receptionist's words sounded very unfriendly, and he appeared lazy in responding to the woman.

3. The receptionist's gesture seemed unprofessional and interrupted the woman's speech.

4. The receptionist also spoke inappropriately to the woman.

5. The receptionist's attitude from start to finish was very unfriendly.

# data[].attributes.body
1. The receptionist needs more training for being professional with his job.

2. First impression is very important, so make sure to give a good first impression to the other person.

3. Make sure to watch your tone when you're speaking to someone.

4. Don't being disrespectful to someone and make an offensive comment.

5. You have to make eye contact with the person you're talking with and don't busy with your own activity.

# data[].attributes.body
1. the receptionist didn't pay attention to the woman at the beginning, he was busy with his phone.

2. the receptionist didn't greet the woman properly.

3. the receptionist was being disrespectful to her by asking offensive question to the woman.

4. the receptionist's tone was rude when he was speaking to the woman.

5. the receptionist sighed several times and making some rude gesture when he was talking to the woman.

# data[].attributes.body
1. Be more polite and respectful to the customers.

2. Giving some good manner and being professional to the customers.

3. Pay attention to the person and respect who is speaking in front of you.

# data[].attributes.body
1. Greet someone if you just met them, this also apply with someone you know

2. Put your phone down if someone is talking to you

3. Use proper body and facial expressions

4. Be mind of the tone, intonation, and words you use

5. Be sure to not stare the person you're talking to, few glances is enough

6. When you want to give things give it to their hands or you can put it near them with a gentle movement

7. Don't forget to smile while closing the conversation

# data[].attributes.body
beginning he was busy with his phone, even after the lady stands in front of him

1. He didn't greet her well

2. He sighs a lot when she asks something

3. He rolled his eyes

4. He cut her while she was talking in an inappropriate manner

5. His was awful for the whole conversation

6. His smile looks unpleasant and sarcastic

7. A few times he talked in a provocative way

8. He throws and slam the keycards and pamphlet that she asked

9. He point a direction with one finger

10. He didn't respond appropriately when she said thanks

# data[].attributes.body
1. The receptionist did not give a good impression from the beginning when the customer arrived, he also played with his cellphone when the customer was talking.

2. The receptionist just simply being too unprofessional such as unfriendly tone throughout the conversation with customers.

3. The receptionist interrupted the conversation while customers was giving an explanation and spoke unprofessionally.

4. The receptionist has a bad attitude by throwing keys at customers.

# data[].attributes.headline
Denise Tiar Garciela Aritonang (1209624156)

# data[].attributes.subject
Denise Tiar Garciela Aritonang (1209624156)

# data[].attributes.body
1. Be polite and respectful to the customer

2. Be a profesional guy and make a good impression to customer

3. Give a smile face with a customer when customer talk to this guy (receptionist)

4. Let the customer finish the talk first then you start talking after customer

5. Giving key with 2 hands and direction for go to the room hotel (not throw in the desk)

6. Say thank you and make a customer comfortable space

# data[].attributes.headline
Denise Tiar Garciela Aritonang (1209624156)

# data[].attributes.subject
Denise Tiar Garciela Aritonang (1209624156)

# data[].attributes.body
1. The receptionist show a bad impression to the customer and not say greeting first when the customer come

2. The guy playing with a cellphone

3. The receptionist make a his facial expression and gesture to the customer like stand and flirting the customer

4. The guy is so rude inform to the customer if her customer change room hotel

5. That guy not make a comfortable space for the customer

6. His guy cutt off the conversation when she was speaking

7. Constant sighs and crossed his arms sign of an unprofessional receptionist

# data[].attributes.body
• sit more politely while talking to the customer

• do not ask the customer inaproppriate question

• smile and soften your voice when talking to the customer

# data[].attributes.body
• The receptionist did not put the phone down immediatly while the customer is asking

• Crossing his hands while talking

• talking inaproppriate to the customer

• unpolitely giving customer the flyer

# data[].attributes.body
1. the receptionist should have been welcoming the customer politely.

2. the receptionist should have a respect towards the customer.

3. the receptionist should have been acting like professional.

4. the receptionist should have been taking the job seriously.

# data[].attributes.body
1. Put down your phone when you see someone starts talking to you

2. Looking away / not making eye contact is fine but rolling your eyes in annoyance is not

3. wait till the other person finished talking

4. don't flirt especially when you're still working

5. if you want to give something, don't throw it

# data[].attributes.body
1. welcoming customers in a friendly manner

2. listen to what the customer needs

3. explaining related hotel provisions well

4. give the key with 2 hands and give directions related to the hotel room clearly

# data[].attributes.body
1. Even if it's for a few second, the receptionist is using his phone when a customer is already talking to him.

2. He is shown to look away when the customer is still talking, making it seem like he's annoyed or don't want to bother with her.

3. Cutting off when the customer is still talking, either by giving suggestions or even straight out rejecting the customers request.

4. When she asks for 2 keys, the receptionist jokingly flirts by asking is the key for him, when the customer has clearly stated that she will be staying with her husband, even as a joke it is very rude.

5. The receptionist throws the pamphlet albeit slightly to the customer

# data[].attributes.body
1. the receptionist did not give a good welcome, too busy playing mobile phones.

2. The receptionist interrupted the conversation when the customer was giving an explanation.

3. The receptionist did not show good manners towards the customer and did not answer the customer's questions properly.

4. the receptionist gave the key by throwing it, which shows bad attitude

# data[].attributes.body
1. Greet guests in a friendly manner by making the right eye contact and smiling

2. Talk nicely to the guests

3. Don't underestimate the guest's words

4. Listen to the guest's words until the end then answer politely

5. Not flirting with guests

# data[].attributes.body
1. Smile when greeting, and make a good and professional gesture.

2. Stop what you are doing, and focus on the customer.

3. Provide information clearly and accurately.

4. Ask for customer information politely and respectfully.

5. Do not interrupt the customer words.

6. Give the key card properly.

# data[].attributes.body
1. The receptionist gave a bad first impression by not greeting the customer properly. He's playing with his cellphone, a very bad first impression.

2. He cut off the customer's words impolitely.

3. Asked the customers in an unfriendly tone throughout the conversation.

4. He smiled with an air of arrogance and insincerity.

5. Exhales when the customer is talking, he looks like he's done with the customer.

6. Giving a flirtatious vibe when he asks if another key is for him.

7. Roughly threw the key at her, and she had to pick it up from the floor.

# data[].attributes.body
1. the receptionist is not greeting or welcoming the customer properly, he is busy playing his phone.

2. the receptionist attitude is so bad such as sighing at his customer, interrupt her when she's speaking, threw the card holder, etc.

3. the receptionist just simply just being so impolite and unprofessional.

4. the receptionist trying to get a little bit flirty, which is so unnecessary.

# data[].attributes.body
1. The receptionist didn't greet the guests well

2. The receptionist doesn't make a comfortable impression

3. The receptionist cut the guest's conversation

4. Throwing keys to guests

5. Besides being aggressive, the receptionist also had time to tease the guests

# data[].attributes.body
1. Prioritize custumer attention, always greet customers warmly and give them full attention. Do not use your phone while on duty.

2. Allow a customer to complete their statement before you respond to them. Never interrupt them.

3. Play close attention and facial expressions that are welcoming to guests.

4. Be respectful and professional. Always remember to try and see things from the customers’ side and return their responses with keen courtesy and tolerance.

5. Use appropriate tone and language

# data[].attributes.body
1. The receptionist for was not welcoming and he did not offer a decent hospitality service to the customer, he was busy on his telephone.

2. Interrupting when customer was speaking.

3. The way the recepctionist was looking at the woman, his facial expression and the gesture were very impolite and didn’t usher in the good hospitality.

4. Telling the customers off in the wrong manner. Such as, calling customers’ attention to something that they have missed, or laughing at or making fun of the customers.

5. Not indicate proper and professional receptionists in the work place.

# data[].attributes.body
1.Greet customers well when they come

2.show a respectful and professional attitude to customers

3.not busy with personal matters during working hours

4.Use polite and respectful gestures towards customers

# data[].attributes.body
1. welcoming the customer with a smiling, and put his phone in the table while he speaks with the customer as a sign of appreciation the customer.

2. talking with the customer with polite languange and good gestures.

3. giving something to his customer with slowly (not too slowly), and give a smile in the face.

4. listening until the customer finished her speaking, and then the receptionist turn to talk.

5. invite the customer to sit together, make good and correct eye contact, so that they can appear more polite and respectful to each other.

# data[].attributes.body
1.The receptionist did not greet customers in a friendly manner but instead was busy playing with her cellphone

2.the receptionist spoke impolitely and unfriendly and behaved unprofessionally

3.the receptionist's gestures were very inappropriate as if belittling the customer

4.interrupt when the customer speaks

5.threw the keys to the customer

# data[].attributes.body
1. the receptionist is not welcoming the customer, he is busy looking at his phone.

2. the receptionist talking with the customer with not polite languange, with not polite gestures too.

3. the receptionist is impolite when he give the customer something, he just throw it until it falls.

4. interrupt while the customer speaking.

5. stand and look at customers with an impolite look.

# data[].attributes.body
1. Use a more polite, welcoming, and polite gesture

2. Make a proper greeting and welcome the customers instead of minding his own business

3. Never cut off customer words when they're speaking

4. Never let out a sigh when talking or serving a customer

5. Give the keycard properly and politely

6. Reject customer request politely if it can't be done

# data[].attributes.body
1. He was minding his own business on his phone, and didn't even bother to welcome and greet the customer

2. His way of speaking is unprofessional and rude which makes the customer uncomfortable

3. Constant sighing shows unprofessionalism

4. Cutting off the customer when she speaks

5. Rudely inform the customer that they can't change her room

6. Threw the keycard at her directly

7. aggressively flirting with customer

# data[].attributes.body
• Make good impression, especially when you deal with customers.

• Act nicely to the customers.

• Pay attention to the customers when they're speaking.

• Make nice eye contact.

• Make nice hands placement.

• Even when you're done with your life, stay professional in the workplace.

# data[].attributes.body
• The woman had to wait for the receptionist to greet her in their first interaction because he was playing with his phone. Very bad first impression.

• When the woman was speaking, the receptionist interrupted.

• When the woman was speaking, he didn't make eye contact.

• The rude staring from the receptionist.

• The rude hands placement from the receptionist.

• The receptionist looked so done with the woman.

• Flirtatious that more like a harassment from the receptionist.

• The receptionist threw the keys to the woman.

# data[].attributes.body
1. Always show a good and friendly facial expression towards customer.

2. Maintain boundaries and politeness.

3. Respond well to customer questions and request.

4. Maintain good posture.

5. Eye contact and pleasent smile need to be shown as good hospitality

# data[].attributes.body
1. Very poor hospitality.

2. Not maintaning polite boundaries between worker and customer.

3. Not focusing on serving costomers well.

4. Make an unimportant movements that are disturbing customer comfort.

5. Looks very nonchalant towards customer, and doesn't maintain eye contact well.

# data[].attributes.body
1. Greet customers first and ask them what do they need, what can he do to help them, or if the customers have a question about something with a warm smile.

2. Let the customers finish talking first before you start talking.

3. Use more polite words and gestures.

4. Put on a warm, genuine, and polite smile.

5. Listen to the customers when they're talking with full attention.

6. Like many people say, customer is a king, so treat them with the best manner and utmost respect.

7. Fulfill the customers requests with a sincere heart.

8. Keep your voice and facial expression friendly.

9. Always say thank you to the customer at the end of the conversation.

# data[].attributes.body
1. Not greeting the customer or start the conversation with a 'what can I help you?'.

2. He interrupted the customer's while she was still speaking.

3. His smile was smug and insincere.

4. The intonation of his voice when talking to the female customer was not friendly.

5. Stood up from his chair and leant in to the customer, asked a rethorical question whether the keys are for the receptionist and the female customer or for the female customer and her husband. It's giving a flirtatious vibe.

6. Crossed his arms.

7. Carelessly threw the hotel room key to the female customer, causing it to fall from the reception desk and she had to pick it up.

8. When dealing with the customer, his attitude is giving an impression of unbothered and not interested.

9. Repeated the customer's request about the pamphlet of attractions, like it's a bother thing to do.

10. Sighed when she requested someone to help her husband with their bags.

11. Not saying thank you or have a good day at the end of the convo.

# data[].attributes.body
1. Give a smile when dealing with customers

2. Greet customers in a friendly manner

3. Use polite language when talking to customers

4. Be communicative and helpfull

5. Say sorry if you cannot fulfill the customer's request

6. Say thank you and make customers feel welcome.

# data[].attributes.body
1. Not making eye contact when talking to customers.

2. Not answering customer questions correctly.

3. Interrupting customers while they are talking.

4. Playing on your cell phone when there are customers.

5. Pointing at the customer with his index finger.

6. He threw the key card to the customer.

7. Making flirty comments to customers.

8. Making fun of customers' names.

9. Underestimating the person you are talking to

10.He doesn't do his job professionally

# data[].attributes.body
Learn on how to communicate with other people

Use more polite gestures and use your words carefully, it is a very important factor in professionalism

Learn to tell the customer every detail of every information the customer needs.

Introduce yourself

Make sure the customer is in a comfortable space and have a good time interacting with you as a receptionist

Control yourself, control your words, actions, even facial expressions.

# data[].attributes.body
- The receptionist was minding his own business on his phone, didn't even bother to greet the customer.

- Cutting off the customer when she was speaking

- Constant sighs, sign of an unprofessional receptionist

- Pointing with his index finger instead of using a more polite gesture.

- Threw the key card directly at the customer, which means this will be noted as terrible service.

- Words are not professional and polite, more of the opposite.

- Didn't end the conversation on a good note.

# data[].attributes.headline
Enjeline Nasution [1209624027] The receptionist should show a good and positive aura so that customers are calm and not worried about the place.And the receptionist should also not use a cellphone during working hours because it interferes with his activities and also does not pay attention to his work.Then, as a receptionist, you have to maintain your attitude and behavior, don't like staring at customers for a long time, you have to maintain your attitude and behavior

# data[].attributes.subject
Enjeline Nasution [1209624027] The receptionist should show a good and positive aura so that customers are calm and not worried about the place.And the receptionist should also not use a cellphone during working hours because it interferes with his activities and also does not pay attention to his work.Then, as a receptionist, you have to maintain your attitude and behavior, don't like staring at customers for a long time, you have to maintain your attitude and behavior

# data[].attributes.headline
Enjeline Nasution  [1209624027] The receptionist never showed a positive aura when serving the customer and even mumbled.The receptionist also uses her cellphone during her working hours.     even showed me the way using his index finger. The receptionist also answers the customer like a teasing look at the customer     

# data[].attributes.subject
Enjeline Nasution  [1209624027] The receptionist never showed a positive aura when serving the customer and even mumbled.The receptionist also uses her cellphone during her working hours.     even showed me the way using his index finger. The receptionist also answers the customer like a teasing look at the customer     

# data[].attributes.body
1. A warm smile and eye contact instantly make customers feel welcome and appreciated.

2. Use a Friendly and Professional Tone.

3. Greet customer politely

Use phrases such as:

"Good morning/afternoon! How may I assist you today?"

4. Offer assistance and be proactive.

5. Explaining thoroughly about something incase customer may not understand.

6. Stay polite through the interaction.

7. End greeting on a positive note.

# data[].attributes.body
1. The receptionist not making an eye contact when customer talk to him.

2. He's playing with his phone when there's customer.

3. Interrupting customer while she's speaking.

4. He's not doing his job professionally.

5. He's pointing at the customer with index finger.

6. He's throwing the key card to customer.

7. Making a flirty remark at the customer.

8. Making fun of customer's name.

9. His facial expressions showing he's not engage in the conversation.

10. His body language is not professional, such as crossing his arm, lean back into chair.

11. Not answering customer's question properly.

# data[].attributes.body
1. Practice a more polite, approachable and professional gesture.

2. Smile more to the customer.

3. Listen to the customer request patiently, don't interrupt them

4. Speak more politely and professionally.

5. Always greet the customer who approach the counter.

6. Work patiently.

# data[].attributes.body
1. His eye contact is rude and confrontational. Even made her uncomfortable in some occasion

2. His gesture is lazy, rude and uninviting. For example, when lazily gave the lady a keycard even to the point of throwing it off the table. Some of his gesture even made the customer uncomfortable

3. He doesn't greet the customer. Instead, he's focused on his own unimportant activity

4. His way of speaking is rude and unprofesional. Again, made her uncomfortable.

5. He interrupted the customer's word frequently. He didn't even let her finish her word.

6. He's rushing the customer service.

# data[].attributes.body
1. Provide a warm and welcoming hospitality service to customers.

2. Show a great enthusiasm when servicing a customer by standing when a customer is coming, giving warm a smile and greet them.

3. Pay a good attention to customers.

4. Keep showing a smiley expression and pay attention with body gestures.

5. Be communicative.

6. Use professional vocabularies, avoid making customers feel uncomfortable.

7. Say sorry and provide an explanation if a customer's request can not be fulfilled.

8. Say thank you and make customers feel welcomed.

# data[].attributes.headline
Salsabila Naenara Wibowo 24C1 (1209624099)

# data[].attributes.subject
Salsabila Naenara Wibowo 24C1 (1209624099)

# data[].attributes.body
1. Make a proper greeting with the customer.\

2. Put down your phone while you have a conversation with the customer.

3. Try to make a professional behaviour while you are helping customer.

4. Make your customer feel comfortable by helping in a friendly manner.

# data[].attributes.body
1. Not being welcoming and providing a decent hospitality service to the customer, the receptionist used his phone when there was a customer coming to him.

2. Not practicing appropiate body gestures while speaking to the customer.

3. Speaking with unpleased tones, exhaling many times showing that he is not interested.

4. Interrupting the customer.

5. Not using professional and pleasing words to be heard by the customer.

6. Not being communicative nor being active providing informations.

7. Body moves that may make the customer feel uncomfortable.

# data[].attributes.body
1. As a receptionist, it's important to greet people with a smile and ready to help attitude with an upright posture and friendly tone.

2. Never cut off a client when they're speaking, unless absolutely necessary (ex: when a client is about to blurt out their room number).

3. Remain professional and keep any unnecessary comments to yourself, especially personal ones.

4. If the establishment cannot offer specific services, then kindly refuse while apologizing for the inconvenience.

5. Never throw or slam down any objects when giving it to the client, always hand it to them gently and with both palms up.

6. Politely inform the client if they ask for any recommendations; personal opinions on your preference are also allowed in moderation.

7. Never point at a client as it is widely seen as rude.

8. Properly end the interaction with a follow up question ensuring that the client has everything they need, and if they have, then inform them that the front desk is always available for help.

# data[].attributes.headline
Salsabila Naenara Wibowo 24C1  (1209624099)

# data[].attributes.subject
Salsabila Naenara Wibowo 24C1  (1209624099)

# data[].attributes.body
1. The receptionist is playing and focusing on the phone and didn't pay attention to the customer.

2. The way of answering the respond from the receptionist to the customer isn't polite and not enthusiastic.

3. The receptionist doesn't greetings when the customer arrived.

4. The receptionist make the customer feel uncomfortable by doing the flirting.

5. The receptionist making unprofessional gesture by leaned back in the chair and crossing hand when talking to the customer.

6. The receptionist makes an unpolite action by throwing the brochure.

7. The receptionist is not introduced himself properly at the beginning.

# data[].attributes.body
1. He was still on his phone and didn't greet the client when she's right in front of him.

2. No proper welcome greeting.

3. Cutting off the client when she's speaking multiple times.

4. Condescending and patronizing tone of voice.

5. Unprofessional personal comments about her name.

6. Constantly staring down at the client with brooding posture and sighing like he's bothered at her.

7. Rudely informing the client that they cannot change rooms upon request.

8. Rolling his eyes at her, while staring her down.

9. Unprovoked and inappropriate flirty comment when she asked for two keys.

10. Throwing the keys at her and not handing it off with palms up; blatant lack of regard for her safety, as anyone can see the room number.

11. Disinterestedly informing her about food and attractions recomendations.

12. Pointing at her while asking a snide question.

13. Not ending the interaction with ensuring that the client had everything she needs.

# data[].attributes.body
Advices for the Receptionist

• Put phone down as soon as customer approached

• Pointing/gesturing politely when explaining

• Never let out a sigh when serving a customer

• Kept a safe distance to prevent making customers uncomfortable

• Keeping a polite, calm and welcoming tone to talk to customer

# data[].attributes.body
• Receptionist was busy on his phone when customer arrive

• Not immediately serving customer when customer approached

• Rudely cutting off the customer when customer was asking

• Sighing several times to customers quest

• Rudely refuse customer's request when she asked to change the room

• Flirting with the customer and not keeping a distance

• Throwing keycards to the custome

• Lazily informing about restaurants to the customer

# data[].attributes.body
He should be prepared and welcome the client.

Respect the client when she was talking

His intonation should be polite and respectful when responding to the client

Respect her personal space by makes her comfortable

Give client the best advice

Do not throwing, give it politely

Making a good impression and ending the conversation gently are professional things to do.

# data[].attributes.body
When the customer arrived, he was still on the phone and not prepared

He interrupted the woman as she was speaking

He was not polite when the lady ask for a request and reject it

The way he answered the lady's question is so mean and annoying

He did an eye roll to her

When she asks for something, he sighs and crosses his arms, then he looks at her as she responds

He was flirting and make her uncomfortable

He is throw the keys instead of giving it to her

The restaurant recommendation he may have given was not the best one

He did not end the conversation nicely.

# data[].attributes.body
1. Greet the customer with warmth welcome.

2. Don't focus on the phone and ask politely if there's something what the customer want or need.

3. Don't interrupt when others are talking and listen carefully what the customer need or want.

4. Give the customer brochure and key politely. And not by throwing it to the customer.

5. Sit up straight and make eye contact with the customer along wih smiling to the customer in a friendly way to show friendliness toward the customer.

6. Reject the customer request politely if that request can't be done.

# data[].attributes.body
1. The receptionist didn' even welcome the customer nicely and politely.

2. Focusing on his phone instead of asking the customer what she needs.

3. Cutting her words when she is in the middle of talking.

4. Throwing the room key to her.

5. Showing an uninterested gestures to her, such as leaning on his chair.

6. Didn't reject her politely when she ask for changing the double beds to kings sized bed.

7. The receptionist make the customer uncomfotable by brings his face closer and make eye contact to her.

# data[].attributes.headline
Raden Roro Firzany Nabiilah Hapsari (1209624153)

# data[].attributes.subject
Raden Roro Firzany Nabiilah Hapsari (1209624153)

# data[].attributes.body
1. Maintain an upright posture and steady eye contact to show attentiveness and respect.

2. Avoid interrupting the customer unless absolutely necessary; let them finish speaking to demonstrate good listening skills.

3. Keep all comments professional and avoid discussing personal details, as it can be seen as invasive or disrespectful.

4. When giving items like keys or documents, always hand them over respectfully or place them within easy reach—never throw or toss objects.

5. Avoid pointing at the customer, as it can come across as disrespectful or accusatory.

6. Allow the customer to conclude the conversation. As the representative, it’s important to ensure all their concerns are addressed before disengaging.

# data[].attributes.headline
Raden Roro Firzany Nabiilah Hapsari (1209624153)

# data[].attributes.subject
Raden Roro Firzany Nabiilah Hapsari (1209624153)

# data[].attributes.body
1. Failing to greet the customer and instead focusing on his phone.

2. Interrupting the customer while they were speaking.

3. Making inappropriate and unprofessional comments about the customer's name and husband.

4. Avoiding eye contact and crossing his arms, which can appear defensive or disinterested.

5. Invading the customer’s personal space, making them uncomfortable.

6. Throwing the keys at the customer instead of handing them over politely.

7. Pointing at the customer, a gesture that can be perceived as rude.

8. Ending the conversation too abruptly, without ensuring the customer’s needs were fully addressed.

# data[].attributes.body
- Welcome and greet the customers.
- Greeting the client with respect and politeness is a must.
- Pay attention to the customer; avoid becoming preoccupied with your phone or failing to put it down while speaking to others.
- Avoid speaking over other people when they are talking.
- When assisting the consumer, be more real.
- Avoid making inappropriate jokes or advances that compromise the customer's privacy and comfort.
- Ensure to provide items to customers or others appropriately rather than tossing them at them.
- Avoid being cocky with others, especially customers.
- Be sure to respond professionally and assist the consumer as much as you can and should if you are unable to meet their demands or make the requested alterations.

# data[].attributes.body
- The receptionist is on the phone and not paying attention to the customer.
- The receptionist's facial expression is unfriendly.
- The receptionist cuts off the conversation when the guest is speaking.
- The guest wants to request something, but the receptionist rejects it.
- The receptionist points at the guest with the index finger.
- The receptionist sighs when the guest asks for something.
- The receptionist gives the room key in an unfriendly manner by throwing it.
- -The receptionist asks personal questions to visitors.
- The receptionist uses informal language.
- The receptionist quickly tries to stop the interaction by doing something else.
- The receptionist sat inappropriately.

# data[].attributes.body
He is playing phone not pay attention to the customer
The facial expression is not friendly
When the guest talking, the receptionist cut off the conversation
The guest want to request but the receptionist reject it
he pointing at the guest using the index finger
the receptionist sigh when the guest asks for something
he give the room key in an impolite way by throwing it
he ask personal things to guests
he use the informal language
he hastily wants to end the conversation by doing something else
he sits impolitely

# data[].attributes.body
- As a receptionist he should always be ready whenever there’s a customer coming and greet them properly with a smile on his faces

- He should put on a smile and using a warmly & soft spoken tones when talking to his guests

- When a guest asking for a request or additional services, he should be able to fulfill their guests’ requests and trying his best to

- As a receptionist he should wait for their customers to finished their sentences when talking and not interrupted them in the middle of the conversation

- At work place, especially at his work time (shift) he should keep his attitude, including not to huff at the guests

- When he want to show something, he should use his whole hand and not pointing with just one finger. Because his gesture shows his incompetence

- A professional attitude is very important. Daniel (the receptionist) shouldn’t have to ask many stuffs that leads to personal matters to their guests

- As a receptionist he should be able to use a formal tone when talking and greeting his customers

- He should pay attention to the customers first before he starts doing or working on something else

# data[].attributes.body
- you have to greet the guest first before they greet you.
- you have to smile kindly, politely, and do NOT cut their inquiry.
- you have to do a professional gestures and NO flirting
-Do not the guest uncomfortable or intimidated by your actions
- show that you are willing to serve the guest
- you have to have a welcoming presence
- watch your intonation if it's too harsh or too low.
- watch your usage of diction
- do not huffing or making an annoyed expressions when you serve the guest.
- be cautious because you are the Frontline of that service.
- give the item they asked gently and politely.
- pay attention to the guest's inquiry
- apologize first if you can't fulfill their expectations.

# data[].attributes.body
1. Introduce yourself to the customer.

2. Welcome the customer and make sure to be polite and respectful.

3. Pay attention to the customer, do not be distracted by your phone or not putting down your phone while talking to others.

4. Don't interrupt others when they are talking.

5. Be more sincere when helping the customer.

6. Don't invade the customer's privacy and comfort by making unnecessary jokes and advances.

7. When giving things to the customer or others, make sure to give it properly, not by throwing the things to people.

8. Don't be arrogant towards others, especially customers.

9. If you cannot fulfill the customer's requests or changes, make sure to answer politely and help them as much as you can and should.

# data[].attributes.headline
Richard Gaotama (1209620019) Annisa Dwiandra (1209620025)      1. Always opens the conversation with a customer with a smile and a warm greetings

# data[].attributes.subject
Richard Gaotama (1209620019) Annisa Dwiandra (1209620025)      1. Always opens the conversation with a customer with a smile and a warm greetings

# data[].attributes.body
2. If unable to fulfill the request of the customers always offer them an apology with a soft tones and intonation.

3. Avoid making a gestures that could disrespect, intimidate, offend or shows apathy to the customer. Don't turn your back on the customer without important reason, be fast to response the customer, don't make a gestures that tower or get you uncomfortably close to them.

4. Always be helpful to the customer by showing care and offering help whenever possible.

5. Act professionally don't say or do anything that are not relevant to the jobs or the customer request.

# data[].attributes.body
1. No greetings: the receptionist didn't greet the guest first.

2. The receptionist cut the inquiry of the guest.

3. He didn't give a welcoming expression or gesture.

4. They didn't apologize for not being able to serve what the guest wants.

5. The receptionist gave the guest an annoyed gesture and expression when the guest requested something.

6. The receptionist was flirting with the guest and making her feel uncomfortable.

7. The receptionist gave the key and the brochure harshly (throw it) to the guest.

8. The receptionist didn't give a welcoming smile to the guest.

9. He was pointing with his index finger right to the guest.

10. The intonation that the receptionist use when he talked to the guest was too strong

# data[].attributes.body
1. Be respectful to the customer
2. Smile properly, show the good manner
3. Dont do flirty because it shows the abuse which is negative habit
4. Be gentle
5. Dont cut the conversation
6. He should listen to the customer
7. He should apply the good example like satpam bca etc

# data[].attributes.headline
kartika maharani, haniyatuz zaidah salma, afifah nurul

# data[].attributes.subject
kartika maharani, haniyatuz zaidah salma, afifah nurul

# data[].attributes.body
the receptionist should be more polite towards the customer, for example giving keys properly, sitting in a normal way, answering/accpeting the customers request, not flirting while work, keep his phone away, and show a polite gestures.

# data[].attributes.body
- He should not pointed with his pointing finger, he should have used his palm hand and showed polite hand gesture.
- He should be polite and talk to/greet the customer politely.
- He should not flirt with the customer, since that is so unprofessional and made her uncomfortable.
- He should give the key politely to the customer.
- He should have had appropriate and polite gesture, hand gesture, body language, and facial expression.

# data[].attributes.body
1. He did not immediately put his phone down when the customer came to him.

2. He interrupt the customer when she was talking to him.

3. He confirm the last name of the customer rudely, by raising his eyebrows.

4. He did not introduce himself verbally, instead he just points at his nametag.

5. Huffing and showing arrogance (folding his hands, rolling his eyes, pointing to the customer) when the customer requesting some changes to her reservation.

6. Invading the customer's personal space by making advances.

7. Throwing the room key to the customer rudely.

8. He is not being polite and respecting the customer.

9. Not sincere while helping the customer.

# data[].attributes.headline
Richard Gaotama (1209620019) Anissa dwiandra (1209620025)      1. Fail to respond to the customer greetings, instead the clerk interrupted the customer before turning his back on the customer. 

# data[].attributes.subject
Richard Gaotama (1209620019) Anissa dwiandra (1209620025)      1. Fail to respond to the customer greetings, instead the clerk interrupted the customer before turning his back on the customer. 

# data[].attributes.body
2. The clerk refused the customer request to change room without offering an apology with a soft tone, instead the clerk use a very rude tone while displaying a rude gesture such as shaking his head while leaning his chest on the table toward the customer.

3. The clerks fails to displays a sufficient courtesy to the customer by displaying an uncomfortable posture by folding his hands in front of his chest and replying her request for a room with a better view by telling her to go to room in fourth floor with a rude tone and without uttering any apology.

4. The clerks acts as so rudely by giving the customer keys and brochures by slamming them on the table and/or throwing them without a word of apology afterwards.

5. The clerks act so unprofessional,intimidating and offensive by making a gesture that towers over the customer, while suggesting that they share a room key.

6. he is crossing his arms when talking to the customer.
7. he is flirting to a married woman.
8. he is 'throwing away' the keys instead of giving it.
9. he 'cut off' the customers when she's talking
10. he doesnt seems interest to help the customer.
11. he is not introduced himself properly
12. he still using his phone when the customer come

# data[].attributes.body
1.  Menghembuskan nafas seakan permintaan turis tersebut menyusahkan
2. His face is not appropriate
3. The gesture is bad ( tangannya menyilang)
4. Sexual abuse ( one key for you,  one key for me)
5. Cut the conversation, hold on disertain gesture tangan dengan kode "stop"
6. Not paying attention ( the guy is main hp)
7. The resepsionis melempar kunci ngasal
8. Tidak melayani dengan baik, saat diminta pamflet dia malah nanya, kamu minta saya untuk memberikanmu pamflet?

# data[].attributes.body
- The receptionist pointed at things with his pointing finger which is impolite.
- His hand gesture is inappropriate and rude.
- He is not friendly and not being professional toward his customer.
- He flirted with the customer which is very inappropriate.
- He threw the keys to the customer which is also rude.
- His posture, hand gesture, facial expression, gesture, and body language are inappropriate.