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Elon Musk will pick the brains of the best pple and come up with something different to wow

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Elon Musk will pick the brains of the best pple and come up with something different to wow

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Elon musk will create something so bold and radical 

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Elon musk will create something so bold and radical 

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a 6YO child: Would Ask an adult that they trust. Perhaps HDBs could have tech knowledge embassadors

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a 6YO child: Would Ask an adult that they trust. Perhaps HDBs could have tech knowledge embassadors

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6 yr old girl will think and execute without any inhibitons

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6 yr old girl will think and execute without any inhibitons

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Elon musk: Create a fund where people can donate to increase tech literacy

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Elon musk: Create a fund where people can donate to increase tech literacy

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Elon musk will buy over an app that has proven itself to be well used by many and enhance more on it

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Elon musk will buy over an app that has proven itself to be well used by many and enhance more on it

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I’d accept instructions in a wider range format instead of forcing the inputs to be in our digital banking app format.

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What if I were a working adult who just entered the workforce?

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What if I were a working adult who just entered the workforce?

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I would share tips on managing finances with peers of my age group

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I would like to have the integration of apps - regardless of software and hardware - no buttons - face recognition, using voice only. To remove the hassle for working mums from having to remember the many steps and passwords.

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I would feel more confident when I am learning with a group of people

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I would employ mobile robots which are able to understand voice queries to handle queries relating to digital banking at branches

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I can try out many adventures without fear as financial will not be my concern 

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I can try out many adventures without fear as financial will not be my concern 

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I can redo whatever I didnt get to do or try out... 

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I can redo whatever I didnt get to do or try out... 

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In depth interview with this segment to uncover their fears to address them in UIUX

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Voice driven digital app without the need to key buttons

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conduct workshops with a small group of people…and in a community setting they are comfortable in. Slow down the pace and keep a culture of encouragement. Find coaches who are patient.

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conduct workshops with a small group of people…and in a community setting they are comfortable in. Slow down the pace and keep a culture of encouragement. Find coaches who are patient.

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Build their confidence with encouraging message for every click that they made which is correct.

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interactive videos on frequently asked questions…and in various languages with subtitles.

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interactive videos on frequently asked questions…and in various languages with subtitles.

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Show them the benefits of being more tech savvy and inclusion to motivate them on outcomes 

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Show them the benefits of being more tech savvy and inclusion to motivate them on outcomes 

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Help them reduce fear of trying tech so that they can take the 1st step in trying 

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Help them reduce fear of trying tech so that they can take the 1st step in trying 

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Incentivise them on first use.

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implement a (smart) bot to handle queries

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implement a (smart) bot to handle queries

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Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something

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Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something

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Booklet with "tech tip of the day" that they can access and practice at any time.

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Booklet with "tech tip of the day" that they can access and practice at any time.

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How might we help less tech savvy users gain confidence in using digital banking to help them feel more inclusive?

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How might we help less tech savvy users gain confidence in using digital banking to help them feel more inclusive?

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How might we encourage busy moms to use digital banking in freeing up their weekends to devote time to their family?

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How might we encourage busy moms to use digital banking in freeing up their weekends to devote time to their family?

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REMEMBER to use HMW! and TRY TO USE VERBS :)

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REMEMBER to use HMW! and TRY TO USE VERBS :)

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How might we allow customer to access banking service 24/7 seamlessly ?

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How might we facilitate customer meet up appointment with banking officer effortlessly ?

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How Might we enable customer to open account conveniently and securely , without going to the branch ?

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Digital ambassador to educate them

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Digital ambassador to educate them... and visit users in their home to set up their computer and phone.

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Make tech learning fun …and heap loads of praise throughout their journey, keeping in mind “fun” from their perspective (according to their persona).

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Make tech learning fun …and heap loads of praise throughout their journey, keeping in mind “fun” from their perspective (according to their persona).

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yes, and allow learners to explore different sections of an application without fear of making mistakes

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conduct workshops with a small group of people

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conduct workshops with a small group of people

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yes, and allow them to feel more confident with every incentive [which could be points, monetary, etc] earned

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yes, and allow them to feel more confident with every incentive [which could be points, monetary, etc] earned

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Incentivise them on first use.

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Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something… and convert the points to some financial incentives that they value.

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Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something… and convert the points to some financial incentives that they value.

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Booklet with "tech tip of the day" that they can access and practice at any time.

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Booklet with "tech tip of the day" that they can access and practice at any time.

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and, that comes with help button that links them to customer service officer if users have more queries