# data[].attributes.body
MOHAMD HAZIQ IKMAL BIN SAAD (01DEE20F1048)
SITUATION 1:
Complaints:
1.The waiter gave him the wrong order.
2.The waiter gave only ten. nuggets
3.He want cheeseburgers, not fish burgers.
Phrases/Expressions: (Unhappy)
1.Excuse me!
2.This is not what I ordered. I ordered 20 chicken nuggets but I only got 10.
3.Also, instead of two cheeseburgers, I got two fish burgers.
Solutions:
1.Redo the right order.
2.Comes with some free French fries as compensation.

SITUATION 2:
Complaints:
1.Headphones not working anymore.
Phrases/Expressions: (Calm and Disappointed)
2.These headphones didn't work anymore.
3.I'd like to return them and get a refund.II brought these here couple days ago.
Solutions:
1.The clerk gave him to exchange for another pair.

SITUATION 3:
Complaints:
1.Sale sign up on something that isn't on sale.
Phrases/Expressions: (Angry and Firm)
2.That not the right price.Those shirts are supposed to be on sale.
3.I saw the sale sign here and I got this shirt, thinking that they will be on sale.
4.The cashier says I have to pay full price.I don't think that's right.
Solutions:
1.Takedown the sale sign.
2.Ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The piano sound affects his sleep during the weekend.
Phrases/Expressions: (Calm and Polite)
2.Sorry to bother you, but can I talk to you for a minute?I3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
On the weekends, I'd really appreciate it if you could hold off until 9 am
4.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.
Solutions:
1.She promised to delay her piano practice until 10 am.

SITUATION 5:
Complaints:
1.The water system has developed technical problems.
Phrases/Expressions: (Angry and Disappointed)
2.I like to make a complaint. There is no hot water in my room, so I had to take a cold shower.
3.This is unacceptable. I'm very disappointed with your service.I4.I would like you to resolve this matter quickly as possible or I will have to cancel my reservation.
5.Also, there's an issue with the heating. It's very hot in my room.
Solutions:
1.Solve the issue quickly.
2.Give a discount.

# data[].attributes.body
SITUATION 1:
Complaints:
1.Get the wrong order
2.Only get 10 nugget and instead of cheese burgers he get the fish burgers.
Pharases/expression:Unhappy
1.excuse me!
2.This is not what I ordered.I ordered twenty chicken nuggets but I only got ten chicken nuggets.
3.Instead of two cheesesburgers,I got two fishburgers
Solution :
1.The cashier corrected the order and give him one free french fries to make up for it.

SITUATION 2 :
Complaints:
1.The headphone are not working
phrases/Expression: dissapointed
1.I'd like to return them and get a refund.
2.I brought these here couple days ago.
3.Isn't there anything you can do?
Solutions:
The worker gave him to exchange for another pair.

SITUATION 3 :
Complaints:
1.The sale sign up for something that is not on sale.
Phrase/Expression:deceived
1.That not the right price.
2.Those shirts are supposed to be on sale.
3.I would like to speak to your manager.
4.I saw the sale sign here and I got these shirts,thinking that were on sale.The cashier says I have to pay full price.I don't think that's right.
Solutions:
1.The manager take down the sale sign and ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The sound of piano disturbing Brandon to sleep in the weekend.
Phrases/Expression : Calm and polite
1.Sorry to bother you, but can I talk with you for a minute?
2.Unfortunately, I try to sleep in on weekends.
3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
4.On the weekends, I'd really appreciate it if you could hold off until 9 am.
5.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.
Solutions:
1.She promised to delay her piano practice until 10 am.

SITUATION 5 :
Complaints: The water heater did not working properly.
Phrases/Expression : angry and disappointed
1.There is no hot water in my room.So I need to take cold water.This is unacceptable.I'm very dissapointed with your service.
2.I would like you to resolve this matter as quickly as possible or I have to cancel my reservation.
3.Also, there's an issue with the heating. It's very hot in my room.
Solutions:
1.The worker apologize to her and promise to solve the problem quickly and give her a discount.

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NUR ATHIRAH BINTI MOHD SHUKRI
01DEE20F1033

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WEEK12_TASK1 NUR ATHIRAH BINTI MOHD SHUKRI 01DEE20F1033

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NURUL HAQIMAH BINTI AB. RAHMAN
01DEE20F1049

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NURUL HAQIMAH BINTI AB. RAHMAN (01DEE20F1049) english

# data[].attributes.body
SITUATION 1

Complaints

1.       The customer received the wrong order.

2.       There should be 20 chicken nugget but the customer only got 10.

3.       The customer get fish burger but they have order cheese burger.

Phase/Expression: angry

1.       Excuse me!

2.       This is not what I ordered. I ordered twenty chicken nuggets, and I only got ten.

3.       Also , instead of to cheeseburgers, I got two fish burgers.

Solution

1.       The waiter correct the order and give the customer free french fries to make up the order.

SITUATION 2

Complaints

1.       The headphones aren’t working.

Phase/Expression: Disappointed

1.       I’d like to return them and get the refund.

2.       I brought these here couple of days ago.

3.       Isn’t there anything you can do ?

Solution

1.       The worker gave him to exchange with other pairs.

SITUATION 3

Complaints

1.       The sale sign its not  valid for that time.

Phase/Expression: angry

1.       That is not right price

2.       Those shirts are supposed to be on sale.

3.       I would like to speak to your manager.

4.       I saw the sale sign here and I got these shirts, thinking that they were on sale.

Solution

1.       Taken down the sign sale

2.       Give the sale price to the customer

SITUATION 4

Complaints

1.       The sound from piano was disturb Brandon to sleep

Phase /Expression: calm

1.       Sorry to bother you, but can I talk to you for a minute.

2.       Unfortunately , I try to sleep in on weekends.

3.       I cant speak for our neighbors, but its perfectly fine during the weekdays because I’m up at 7 am, anyways

4.       On the weekends, id really appreciate it if you could hold off until 9 am.

5.       Don’t  get me wrong  but weekends are the only chance I have to catch up on sleep.

Solution

1.       She postpone her practicing piano on 10 am.

SITUATION 5

Complaints

1.       The water at shower is cold.

2.       The customer room its hot.

Phase /Expression: angry

1.       This is unacceptable.

2.       I am very disappointed with your service.

3.       I would like you to resolve this matter as quickly as possible or I will have to cancel my reservation.

4.       Its very hot in my room.

Solution

1.       Give the customer a discount.

2.       He give her instruction to adjust the temperature using the thermostat

# data[].attributes.headline
NOR FADSLUL HAKIMI BIN NORZAIDI_01DEE20F1028

# data[].attributes.subject
NOR FADSLUL HAKIMI BIN NORZAIDI_01DEE20F1028

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Making a Complaints_Nor Fadslul Hakimi Bin Norzaidi-01DE20F1028

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01DEE20F1042

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MUHAMMAD DAINIAL HAIKAL BIN SHAHRUL RIZAL 01DEE20F1050

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MUHAMMAD DAINIAL HAIKAL BIN SHAHRUL RIZAL 01DEE20F1050

# data[].attributes.body
SITUATION 1
Complaints:
1.Get the wrong order
2.The waiter give  10 nuggets but he order twenty nuggets.
3.The waiter give fishburgers but he order cheeseburgers

Pharases/Expression
angry and unhappy
1-excuse me
2-This is not what i order,i ordered twenty chicken nuggets but i only got ten chicken nuggets
3-Instead of two cheeseburger, i got two fishburgers
solution:
1.The waiter need to corrected the wrong order
2.The waiter gave french fries as a sign of apology

Situation2
Complaints:
1.The headphone are not working anymore
Phrases/expression
- Disappointed
1.I'd like to return them and get a refund
2.Isn't there anything you can do?
Solution:
-The worker gave him new one headphone or refund the money

Situation 3
complaints:
1.The shop did not put the right sale sign
phrases/expression
-angry
1.That not the right price
2.I would like to speak to your manager
3.I saw the sale sign here and i got this shirt,thinking that they will be on sale
solutions :
1.Put the right sale sign

Situation 4
complaints:
-The sound piano of the piano disturbed Brandon sleep
Phrases/expression
-calm
1.Sorry to bother you but i talk for a minute?
2.Unfortunately,I try to sleep in on weekends
3.On the weekends,I'd really appreciate it if you could hold off until 9 am
Solution:
1. She promised to delay her piano practice until 10am

Situation 5
complaints:
1.The water heater did not working properly
Phrase/expression
-angry
1.There is no hot water in my room,so i need to take cold water.This is unaccpetable.I am very disappointed with your service
2.I would like you to resolve this matter as quickly as posibble or i   have to cancel my reservation
Solutions:
1.The worker apologize to the buyer and give her discount

# data[].attributes.body
AL AMIN BIN ANOR IDRIS
01DEE20F1034
SITUATION 1:
Complaints:
1.Get the wrong order
2.Only get 10 nugget and instead of cheese burgers he get the fish burgers.
Pharases/expression:Unhappy
1.excuse me!
2.This is not what I ordered.I ordered twenty chicken nuggets but I only got ten chicken nuggets.
3.Instead of two cheesesburgers,I got two fishburgers
Solution :
1.The cashier corrected the order and give him one free french fries to make up for it.

SITUATION 2 :
Complaints:
1.The headphone are not working anymore.
phrases/Expression: dissapointed
1.I'd like to return them and get a refund.
2.I brought these here couple days ago.
3.Isn't there anything you can do?
Solutions:
The worker gave him to exchange for another pair.

SITUATION 3 :
Complaints:
1.The sale sign up for something that is not on sale.
Phrase/Expression:deceived
1.That not the right price.
2.Those shirts are supposed to be on sale.
3.I would like to speak to your manager.
4.I saw the sale sign here and I got these shirts,thinking that were on sale.The cashier says I have to pay full price.I don't think that's right.
Solutions:
1.The manager take down the sale sign and ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The sound of piano disturbing Brandon to sleep in the weekend.
Phrases/Expression : Calm and polite
1.Sorry to bother you, but can I talk to you for a minute?
2.Unfortunately, I try to sleep in on weekends.
3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
4.On the weekends, I'd really appreciate it if you could hold off until 9 am.
5.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.
Solutions:
1.She promised to delay her piano practice until 10 am.

SITUATION 5 :
Complaints: The water heater did not working properly.
Phrases/Expression : angry and disappointed
1.There is no hot water in my room.So I need to take cold water.This is unacceptable.I'm very dissapointed with your service.
2.I would like you to resolve this matter as quickly as possible or I have to cancel my reservation.
3.Also, there's an issue with the heating. It's very hot in my room.
Solutions:
1.The worker apologize to her and promise to solve the problem quickly and give her a discount.

# data[].attributes.headline
MUHAMMAD SYAFIQ BIN SAI-FULHAK (01DEE19F1129)

# data[].attributes.subject
MUHAMMAD SYAFIQ BIN SAI-FULHAK (01DEE19F1129)

# data[].attributes.body
SITUATION 1:
Complaints:
1.Get the wrong order
2.Only get 10 nugget and instead of cheese burgers he get the fish burgers.
Pharases/expression:Unhappy
1.excuse me!
2.This is not what I ordered.I ordered twenty chicken nuggets but I only got ten chicken nuggets.
3.Instead of two cheesesburgers,I got two fishburgers

Solution :
1.The cashier corrected the order and give him one free french fries to make up for it.

SITUATION 2 :
Complaints:
1.The headphone are not working anymore.
phrases/Expression: dissapointed
1.I'd like to return them and get a refund.
2.I brought these here couple days ago.
3.Isn't there anything you can do?

Solutions:
The worker gave him to exchange for another pair.

SITUATION 3 :

Complaints:
1.The sale sign up for something that is not on sale.
Phrase/Expression:deceived
1.That not the right price.
2.Those shirts are supposed to be on sale.
3.I would like to speak to your manager.
4.I saw the sale sign here and I got these shirts,thinking that wereon sale.The cashier says I have to pay full price.I don't think that's right.

Solutions:
1.The manager take down the sale sign and ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The sound of piano disturbing Brandon to sleep in the weekend.
Phrases/Expression : Calm and polite
1.Sorry to bother you, but can I talk to you for a minute?
2.Unfortunately, I try to sleep in on weekends.
3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
4.On the weekends, I'd really appreciate it if you could hold off until 9 am
5.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.

Solutions:

1.She promised to delay her piano practice until 10 am.

SITUATION 5 :
Complaints: The water heater did not working properly.
Phrases/Expression : angry and disappointed
1.There is no hot water in my room.So I need to take cold water.This is unacceptable.I'm very dissapointed with your service.
2.I would like you to resolve this matter as quickly as possible or I have to cancel my reservation.
3.Also, there's an issue with the heating. It's very hot in my room.

Solutions:
1.Apologize to her also promise to solve the problem quickly and give her a discount.

# data[].attributes.headline
MUHAMMAD KHAIRUL NIZAM BIN ABDUL MUBIN (01DEE20F1044)

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MUHAMMAD KHAIRUL NIZAM BIN ABDUL MUBIN (01DEE20F1044)

# data[].attributes.body
Situiation 1.

Complaints

1.The waiter give him wrong order .

2.The waiter only give 10 nuggets meanwhile him order 20 nuggets .

3.The waiter give him 2 fish burger , not 2 cheeseburger .

The phrases/expressions : Angry and unhappy

1.Excuse me !

2.This is not what I ordered .

3.I ordered twenty chicken nuggets and I only got ten .

4.Also , instead of two cheeseburgers , I got two first burgers.

Solutions

1.The waiter give him a correct order .

2.The waiter give him  some free French fries .

Situation 2.

Complaint

1.Headphones aren’t working anymore .

The phrases/expressions : Disappointed

1.These headphones aren’t working anymore.

2.I’d like to return them and get a refund.

3.I bought these here a couple of days ago.

Solution

The worker exchange them for another pair.

Situation 3.

1.The sale sign up on the shirt that not on sale .

The phrases/expressions : Angry

1.That’s not the right price.

2.Those shirts are supposed to be on sale.

3.I would like to speak to your manager.

4.I saw the sale sign here and I got these shirts, thinking that were on sale.

5.The cashier says I have to pay full price.I don’t think that’s right.

Solution

1.The manager will take down the sale sign.

2.The manager ring those shirts ups for customer at the sale price .

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AHMAD SOLAHUDDIN BIN ABDULLAH
01DEE20F1036

# data[].attributes.body
01DEE19F1107

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MUHAMMAD NAZMI BIN SAMSUL BAHRI[01DEE20F1032]

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MUHAMMAD NAZMI BIN SAMSUL BAHRI[01DEE20F1032]

# data[].attributes.body
SITUATION 1:
Complaints:
1.Get the wrong order
2.Only get 10 nugget and instead of cheese burgers he get the fish burgers.
Pharases/expression:Unhappy
1.excuse me!
2.This is not what I ordered.I ordered twenty chicken nuggets but I only got ten chicken nuggets.
3.Instead of two cheesesburgers,I got two fishburgers
Solution :
1.The cashier corrected the order and give him one free french fries to make up for it.

SITUATION 2 :
Complaints:
1.The headphone are not working anymore.
phrases/Expression: dissapointed
1.I'd like to return them and get a refund.
2.I brought these here couple days ago.
3.Isn't there anything you can do?

Solutions:
The worker gave him to exchange for another pair.

SITUATION 3 :

Complaints:
1.The sale sign up for something that is not on sale.
Phrase/Expression:deceived
1.That not the right price.
2.Those shirts are supposed to be on sale.
3.I would like to speak to your manager.
4.I saw the sale sign here and I got these shirts,thinking that wereon sale.The cashier says I have to pay full price.I don't think that's right.
Solutions:
1.The manager take down the sale sign and ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The sound of piano disturbing Brandon to sleep in the weekend.
Phrases/Expression : Calm and polite
1.Sorry to bother you, but can I talk to you for a minute?
2.Unfortunately, I try to sleep in on weekends.
3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
4.On the weekends, I'd really appreciate it if you could hold off until 9 am
5.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.

Solutions:
1.She promised to delay her piano practice until 10 am.

SITUATION 5 :
Complaints: The water heater did not working properly.
Phrases/Expression : angry and disappointed
1.There is no hot water in my room.So I need to take cold water.This is unacceptable.I'm very dissapointed with your service.
2.I would like you to resolve this matter as quickly as possible or I have to cancel my reservation.
3.Also, there's an issue with the heating. It's very hot in my room.

Solutions:
1.Apologize to her also promise to solve the problem quickly and give her a discount.

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MUHAMMAD ALIF AMRY BIN ROSDI (01DEE20F1052)

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MUHAMMAD ALIF AMRY BIN ROSDI (01DEE20F1052)

# data[].attributes.body
SITUATION 1
Complaints:
1.The waiter gave the wrong order.
2.The waiter him 10 chickens nuggets.
3.He order cheeseburgers but the waiter gave fishburgers.
Pharases/Expression:angry and unhappy.
Solution:
1.The waiter correct the order.
2.The waiter gave him one free french fries for apologise.

SITUATION 2
1.Headphone are not working anymore.
PHRASE/EXPRESSION:
dissapointed.
SOLUTION:
1.The seller gave him new headphone for change.

Situation 3
Complaints:
1.The sale sign is there thought not on sale .
PHRASE/EXPRESSION: angry
1.That was not right price
2.That price should supposed to be on sale .
3.I want to talk with your manager.
SOLUTION:
1.The manager give her a sale price.

SITUATION 4
Complaints
1.The piano disturb Bardon to sleep.
PHRASE/EXPRESSION;calm and polite.
1.Hello can i talk with you a minutes.
2.Unfortunately,,i try to sleep in on weekends.
3.On the weekends i really appreciate it if you could hold off until 9am.
4.Dont get me wrong ,but weekends are the only chance i have to catch up on sleep.
Solution:
1.She promise to postpone her piano practice at 10am.

SITUATION 5
Complaints:
1.the water heater is not at my room
PHRASE/EXPRESSION:
dissapointed
1.There is no have hot water in my room ,i had to take a cold shower.
2.I would like you to resolve this matter quickly as posible or i will have to cancel my reservation.
Solution:
1.give her discount
2.solve the problem quickly.

# data[].attributes.headline
MUHAMMAD MUZAKKIR BIN AZLAN (01DEE20F1039)

# data[].attributes.subject
MUHAMMAD MUZAKKIR BIN AZLAN (01DEE20F1039)

# data[].attributes.body
Situation 1
Complaints:
1. The waiter gave the wrong order
2. The waiter only gave ten chicken nuggets to him
3. The customer also ordered two cheeseburgers while he got two fish burgers.
Phrases/Expression:angry and unhappy
1. Excuse me!
2. This is not what I ordered .I ordered twenty chicken nuggets, and I only get ten.
3. Also, instead of cheeseburgers, I got two fish burgers.
Solutions:
1. The waiter corrected the wrong order.
2. The waiter gave one free Frenh fries to make up for it

Situation 2
Complaints:
1. The headphones are not working anymore.
Phrases/Expression:Dissapointed
1. These headphones aren’t working anymore.
2. I’d like to return them and get refund .
3. I bought these here a couple of days ago.
4. Isn’t there anything you can do?
Solutions:
1. The worker exchange him with the new headphones.

Situation 3
Complaints:
1. The sale sign was from the last week
Phrase/Expression:Angry
1. That’s not the right price. These shirts are supposed to be on sale.
2. I don’t think it’s right to have a sale sign up on something that isn’t on sale.
3. I would like to speak to your manager.
4. I saw the sale sign here and I got these shirts, thinking that things were on sale. The cashier says I have to pay full price. I don’t think that’s right.
Solutions:
1. The manager of the shop take down the sale sign and ring those shirts up at the sale price.

Situation 4
Complaints:
1. The sound of the piano disturbing Brandon to sleep.
Phrases/Expression:Calm
1. Sorry to bother you, but can I talk for a minute?
2. Unfortunately, I try to sleep on weekends.
3. I can’t speak for our neighbours, but its perfectly fine during the weekdays, because I’m up at 7 a.m. anyway.
4. On the weekends, I’d really appreciate it if you could hold off until 9 a.m.
5. Don’t get me wrong, but weekends are only chance I have to catch on sleep.
Solutions:
1. The neighbor postpone practicing the piano until 10 a.m

Situation 5
Complaints:
1. The water heater did not working properly.
Phrase/Expression:Angry
1. There is so hot water in my room, so I had to take cold water.This is unacceptable.I am very disappointed with your service.
2. I would like you to resolve this matter as quickly as possible or I will have to cancel my reservation.
3. There’s an issue with the heating. It’s very hot in my room.
Solutions:
1. The worker give her discount and explain her how to adjust the temperature.

# data[].attributes.headline
MUHAMAD IZZAT SYAFIQ BIN ISMAIL (01DEE20F1038)

# data[].attributes.subject
MUHAMAD IZZAT SYAFIQ BIN ISMAIL (01DEE20F1038)

# data[].attributes.attachment_link.title
Complaint ,Expression and Solution 01-Jun-2021 10-08-19

# data[].attributes.body
01DEE20F1030
SITUATION 1 :
Complaints :
1.The waiter gave him wrong order
2.The waiter gave him only 10 chicken nuggets which are supposed to be 20.
3.He got fishburgers instead of cheeseburgers.
Phrases/Expression : angry and unhappy
1.Excuse me !
2.This is not what I ordered.I ordered twenty chicken nuggets but I only got ten chicken nuggets.
3.Instead of two cheesesburgers,I got two fishburgers
Solution :
1.The waiter corrected the order.
2.The waiter gave him one free french fries to make up for it.

SITUATION 2 :
Complaints:
1.The headphone are not working anymore.
phrases/Expression: dissapointed
1.I'd like to return them and get a refund.
2.I brought these here couple days ago.
3.Isn't there anything you can do?

Solutions:

1. The clerk gave him to exchange for another pair.

SITUATION 3 :

Complaints:
1.The sale sign up for something that is not on sale.
Phrase/Expression:firm and angry
1.That not the right price.
2.Those shirts are supposed to be on sale.
3.I would like to speak to your manager.
4.I saw the sale sign here and I got these shirts,thinking that wereon sale.The cashier says I have to pay full price.I don't think that's right.
Solutions:
1.The manager take down the sale sign.
2.Ring those shirts for her at the sale price.

SITUATION 4:
Complaints:
1.The sound of piano disturbing Brandon to sleep in the weekend.
Phrases/Expression : Calm
1.Sorry to bother you, but can I talk to you for a minute?
2.Unfortunately, I try to sleep in on weekends.
3.I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.
4.On the weekends, I'd really appreciate it if you could hold off until 9 am
5.Don't get me wrong, but weekends are the only chance I have to catch up on sleep.

Solutions:
1.She promised to delay her piano practice until 10 am.

SITUATION 5 :
Complaints: The water heater did not working properly.
Phrases/Expression : angry
1.There is no hot water in my room.So I need to take cold water.This is unacceptable.I'm very dissapointed with your service.
2.I would like you to resolve this matter as quickly as possible or I have to cancel my reservation.
3.Also, there's an issue with the heating. It's very hot in my room.

Solutions:
1.Solve the issue very quickly
2.Give her a discount.

# data[].attributes.body
(01DEE20F1054)

Situation 1

Complaints:

1. The waiter gave the wrong order

2. The waiter only gave ten chicken nuggets to him

3. The customer also ordered two cheeseburgers while he got two fish burgers.

Phrases/Expression: (angry and unhappy)

1. Excuse me!

2. This is not what I ordered .I ordered twenty chicken nuggets, and I only get ten.

3. Also, instead of cheeseburgers, I got two fish burgers.

Solutions:

1. The waiter corrected the wrong order.

2. The waiter gave one free Frenh fries to make up for it

Situation 2

Complaints:

1. The headphones are not working anymore.

Phrases/Expression: (Dissapointed)

1. These headphones aren’t working anymore.

2. I’d like to return them and get refund .

3. I bought these here a couple of days ago.

4. Isn’t there anything you can do?

Solutions:

1. The worker exchange him with the new headphones.

Situation 3

Complaints:

1. The sale sign was from the last week

Phrase/Expression: (Angry)

1. That’s not the right price. These shirts are supposed to be on sale.

2. I don’t think it’s right to have a sale sign up on something that isn’t on sale.

3. I would like to speak to your manager.

4. I saw the sale sign here and I got these shirts, thinking that things were on sale. The cashier says I have to pay full price. I don’t think that’s right.

Solutions:

1. The manager of the shop take down the sale sign and ring those shirts up at the sale price.

Situation 4

Complaints:

1. The sound of the piano disturbing Brandon to sleep.

Phrases/Expression: (Calm)

1. Sorry to bother you, but can I talk for a minute?

2. Unfortunately, I try to sleep on weekends.

3. I can’t speak for our neighbours, but its perfectly fine during the weekdays, because I’m up at 7 a.m. anyway.

4. On the weekends, I’d really appreciate it if you could hold off until 9 a.m.

5. Don’t get me wrong, but weekends are only chance I have to catch on sleep.

Solutions:

1. The neighbor postpone practicing the piano until 10 a.m

Situation 5

Complaints:

1. The water heater did not working properly.

Phrase/Expression: (Angry)

1. There is so hot water in my room, so I had to take cold water.This is unacceptable.I am very disappointed with your service.

2. I would like you to resolve this matter as quickly as possible or I will have to cancel my reservation.

3. There’s an issue with the heating. It’s very hot in my room.

Solutions:

1. The worker give her discount and explain her how to adjust the temperature.

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MUHAMMAD AZAMSYAABAN BIN MD HUSNI(01DEE20F1040)

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MUHAMMAD AZAMSYAABAN BIN MD HUSNI(01DEE20F1040)

# data[].attributes.headline
MUHAMMAD WAFIQ BIN ZAHARI (01DEE20F1043)

# data[].attributes.subject
MUHAMMAD WAFIQ BIN ZAHARI (01DEE20F1043)

# data[].attributes.body
01DEE20F1051

# data[].attributes.body
SITUATION 1

Complaints:

1)     The waiter gave the wrong order to him.

2)     The waiter gave ten chicken nuggets to him.

3)     The waiter gave two fish burgers to him.

Phrases/Expressions: (Angry and Unhappy):

1)     Excuse me!.

2)     This is not what I ordered. I ordered twenty chicken nuggets, and I only got ten.

3)     Also instead of two cheese burgers, and I got two fish burgers.

Solutions:

1)     The waiter gave a new order to him.

2)     The waiter gave some free French fries.

SITUATION 2

Complaints:

1)     The headphone not working anymore.

Phrases/Expressions: ( Disappointed):

1)     These headphones didn't work anymore.

2)     I'd like to return them and get a refund.

3)     I brought these here couple days ago.

Solutions:

1)     The worker gave him the new pair.

SITUATION 3

Complaints:

1)     The shop put a sign up for sale on something that isn't on sale.

Phrases/Expressions: ( Angry):

1)     That's not the right price. Those  shirts are supposed to be on sale.

2)     I don't think it's right to have a sale sign up on something that isn't on sale.

3)     I saw the sale sign here and I got these shirts, thinking that they were on sale. The cashier says I have to pay full price. I don't think that's right.

Solutions:

1)     The manager take down the sale sign and ring those shirts for her at the sale price.

SITUATION 4

Complaints:

1)     The piano sound disturb Brandon want to sleep.

Phrases/Expressions: (Calm):

1)     Sorry to bother you, but can I talk to you for a minute?

2)     Unfortunately, I try to sleep in on weekends.

3)     I can't speak for our neighbors, but it's perfectly fine during the weekdays. Because I'm wake up at 7am, anyway. On the weekends, I'd really appreciate it if you could hold off until 9am.

4)     On the weekends, I'd really appreciate it if you could hold off until 9 am

5)     Don't get me wrong, but weekends are the only chance I have to catch up on sleep.

Solutions:

1)     She postpone her piano practice until 10 a.m.

SITUATION 5

Complaints:

1)     The water heater did not work.

Phrases/Expressions: (Angry):

1)     There is no hot water in my room, so I had to take a cold shower. This is unacceptable. I am very disappointed with your service.

2)     I would like you to resolve this matter as quickly as possible or I will have to cancel my reservation.

3)     There's an issue with the heating.  It's very hot in my room.

Solutions:

1)     Give her discount and explain how to adjust the temperature.

# data[].attributes.body
SITUATION 1:
Complaints:

1. The waiter gave the wrong order.

2. The waiter gave him ten nuggets less.

3. He bought cheeseburgers, not fish burgers.

Phrases/Expressions: (Angry and Unhappy)

1. Excuse me!

2. This is not what I ordered.

3. I ordered 20 chicken nuggets but I only got 10.

4. Also, instead of two cheeseburgers, I got two fish burgers.

Solutions:

1. Redo the right order.

2. Comes with some free French fries as compensation.

SITUATION 2:
Complaints:

1. Headphones not working anymore.

Phrases/Expressions: (Calm and Disappointed)

1. These headphones didn't work anymore.

2. I'd like to return them and get a refund.

3. I brought these here couple days ago.

4. Isn't there anything you can do?

Solutions:

1. The clerk gave him to exchange for another pair.

SITUATION 3:
Complaints:

1. Sale sign up on something that isn't on sale.

Phrases/Expressions: (Angry and Firm)

1. That not the right price.

2. Those shirts are supposed to be on sale.

3. I would like to speak to your manager.

4. I saw the sale sign here and I got this shirt, thinking that they will be on sale.

5. The cashier says I have to pay full price.

6. I don't think that's right.

Solutions:

1. Takedown the sale sign.

2. Ring those shirts for her at the sale price.

SITUATION 4:
Complaints:

1. The piano sound affects his sleep during the weekend.

Phrases/Expressions: (Calm and Polite)

1. Sorry to bother you, but can I talk to you for a minute?

2. Unfortunately, I try to sleep in on weekends.

3. I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7, anyway.

4. On the weekends, I'd really appreciate it if you could hold off until 9 am

5. Don't get me wrong, but weekends are the only chance I have to catch up on sleep.

Solutions:

1. She promised to delay her piano practice until 10 am.

SITUATION 5:
Complaints:

1. The water system has developed technical problems.

Phrases/Expressions: (Angry and Disappointed)

1. I like to make a complaint.

2. There is no hot water in my room, so I had to take a cold shower.

3. This is unacceptable. I'm very disappointed with your service.

4. I would like you to resolve this matter quickly as possible or I will have to cancel my reservation.

5. Also, there's an issue with the heating. It's very hot in my room.

Solutions:

1. Solve the issue very quickly

2. Give her a discount.

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Task 1