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Watch this video: https://youtu.be/wDmrR8W6zyY
Discuss in your group:

1.The changes of body language and tone.

2.The positive steps taken to moving past bias and building more inclusive work relationships.

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Watch this video : https://youtu.be/8tDDij8smCE
In your group, discuss:

1.What are some positive examples of micro-behaviours displayed?
2.What are some suggestions on reducing bias and making an effective team?

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examples of neagtive behaviour
1. not interested with the meeting. some not welcoming the new appointed group leader.
2. cannot accept feedback or comment from teams
3. using mobile phone while in the meeting
4. cross arm.

what could be done
1. be respectful
2. be professional
3. improved the voice of tone

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Examples of negative micro-behaviour
1) not being presence to the meeting,
2) no eye contact
3) crossed arms, shrug shoulders (body language)
4) being defensive
5) ignorance

Improvements
1) ice-breaking session can be done
2) round table
3) nodding, smiling
4) raise hand button - click when there's a need to contribute( virtual meetings)
5) face the person that you wish to talk to even no direct eye contact.

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Examples of negative micro-behavior
1) Body language : eyes on phone
2) Closed Posture : closing arms on chest
3) Facial Expression : show that during discussion, frowning
4) Tone & Voice : raising voice & arguing

What could be done
1) Proper introduction for Cynthia to her new colleagues
2) Cynthia : Ask question and respond to her colleague, so Cynthia can understand the issues and progress to an action.
3) One of the colleagues must point out or remind everyone to keep focus in the discussion, put away the phone.
4) Prepare the agenda before the meeting, and take note or minuted the discussion so that everyone is aware.

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Question 1
- Facial expression
- Body Language
- Tone of Voice
- Eye contact
- Questions and interaction
- Proximity to a person

Question 2
- Smile
- Give eye contact
- Shouldn't focus on phone
- Respond to the greet
- Maintain tone of voice
- Listen attentively/ Do not interrupt when someone is talking
- Be respectful
- Be more professional

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Question 1: List examples of negative behavior
body language - playing handphone, close body language
Questions & interactions - argue did not hear any complaints, engineers more knowledge than customer, no cooperation, a lot of excuse given, interrupting, no commitment (did not turn up from meeting)
Voice tone - High voice tone

Question 2: What could be done?
Respect each other opinion, communicate frequent (ice breaking/ meetings), accept other ideas, calm and use more suitable voice tone, openness, thanking / welcome presence, paying attention, be positive

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Watch this video: https://youtu.be/CzdwaqctxJY
In your group, discuss:

1.What are some examples of negative micro-behaviour in this video?

2.What could be done in those situations to make it better?

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Watch this video: https://youtu.be/VvJsnGrsTgc
In your group, discuss:

1.What are some examples of unconscious bias you observed?

2.What did the person say and/or behave?

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Question 1
1. Gender Discrimination
2. Race Discrimination
3. Being Judged Based on their Personal Characteristics
4. Being Judged by Personal Qualification
5. Difference in Communication Style

Question 2
1. Cynthia have young kids and she might sign off early and will not focus on lead a project
2. Ravi is an Indian and they have some issues such  as he is an Introvert and have some communication barriers
3. Jerry - reminds  a hip hop person and too laid back
4. Jerry is from Financial Backgrounds previously.

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1. racist - different way of communicating , too laid back
2. gender - delegation of task, doubt that a female can handle the workload
3. single/marital status/with or w/o kids - assuming staff with kids cannot handle extra workload whereas singles can perform better in work place
4. academic differences - qualifications are just on paper and not based through experience
5. distance - close proximity is a requirement, that you need to near in order to work better

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Examples of unconscious bias
1) Qualification
2) Behaviour
3) Gender Bias
4) Race
5) Marital status
6) Experience
7) Communication style

What did person say and /or behave
1) She's Married with 2 kids
2) Married women with children cannot work efficiently
3) lack of technical skills for Cynthia
4) Jerry - he reminds me of one hip-hop singer with chill attitude because he's laid back
5) Jerry's too laid back
6) Ravi has communication issues as he's introvert

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Question 1
- Gender Bias
- Age Bias
- Socio-cultural Bias
- Confirmation Bias
- Attribution Bias
- Differently-abled Bias

Question 2
- Laila - not given a chance to speak about Cynthia
- Ravi- being rejected due to different location, race and communication and being labelled as introvert
- Judging based on experience
- Jerry's physical appearance (hip Hop)

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1. Unconscious bias-
- Cynthia: mother, time management
- Ravi: language barrier, introvert
- Jerry: skin colour, not serious person, no experience

2. - Cynthia: she have 2 children and maybe need to leave early, aggressive timeline and Cynthia unable to focus
- Ravi: he is introvert person, difficult to communicate sometimes, different communication style
- Jerry: no experience in leading a project because he is in finance