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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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IT management is a the process of all resources are managed according to organization's priorities.Important information, radically alters the balance of power among individuals, institutions and governments.

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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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• What is IT Management?
• Types of Information System Application?
• IT management challenges?
• IT Management Issues?
• Critical Area for IT management?

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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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CHAPTER 1: INFORMATION TECHNOLOGY MANAGEMENT

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Based on this chapter i learned IT is a powerful force in today’s global society. These technologies are enabling important transformations that profoundly affect people, organizations, industries, and nations

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CHAPTER 2: PEOPLE, ORGANIZATIONS AND MANAGEMENT SYSTEMS

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CHAPTER 2: PEOPLE, ORGANIZATIONS AND MANAGEMENT SYSTEMS

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The management system provides an intellectual framework not only for management actions, but also for employee actions. IT organizations are in transition as self-sufficiency gives way to managed IT dependency .

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CHAPTER 2: PEOPLE, ORGANIZATIONS AND MANAGEMENT SYSTEMS

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CHAPTER 2: PEOPLE, ORGANIZATIONS AND MANAGEMENT SYSTEMS

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• How technology is reshaping organization?
• Importance of HRM ?
• The roles of CIO, CTO & CKO ?
• IT management processes ?

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CHAPTER 2: PEOPLE, ORGANIZATIONS, AND MANAGEMENT SYSTEMS

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CHAPTER 2: PEOPLE, ORGANIZATIONS, AND MANAGEMENT SYSTEMS

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To ensure that managers and employees understand the basic beliefs and policies governing behavior within the organization and in external business relationships.The ability to recruit, train, and retain talented individuals may limit the performance of some organizations.

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Senior executives expect IT to play a central role in streamlining operations and to link customers, suppliers and employees more closely. The Flow of intellectual property is no longer constrained by national boundaries. The shifts power from governments to citizens.

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• Issues of strategic management ?
• Porter’s Competitive Forces ?
• Function of strategic information system ?
• Value chain model ?

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Information technology is vital to the continued success of modern firms.Senior leadership understands that IT is a potent source of competitive advantages.
They are prepared to invest in needed applications and hardware, but expect a substantial return on that investment.

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Strategy development is one of management’s fundamental responsibilities because IT cuts across traditional enterprise structures, strategy development in IT can be more difficult. IT strategy can unify other strategic thrusts and become the firm’s business strategy.

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Planning is divided into time periods of differing lengths
Plans are only as good as their implementation and control mechanisms. Sound planning is critical for success.Control is a fundamental management responsibility.Measurements are key to gauging planning success and deviation.

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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Rapid change is occurring in this field, and seems set to change how individuals and organizations grow, act, and react.Advances in semiconductor technology have enabled enormous advances in telecommunications systems.

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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The dynamic nature of the telecommunications landscape will offer bold and innovative management the tools and technology to deliver competitive products and service. It will also punish those unable or unwilling to adapt.

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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Successful portfolio management is a critical success factor for IT managers.Applications portfolios and related databases are large, important assets for modern firms.
Senior executives must participate in portfolio management because these assets represent enormous value to ongoing operations

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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All opportunities present risk along with gain.Response is rooted in a clear vision of the application portfolio’s contribution to the firm’s success. Risks must be understood and mitigated. ASPs offer another possibility to managers beyond build or buy.

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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Networked application systems are one of the most important developments in IT history. Managers must select and implement systems that work in their specific environments and be capable of managing the resulting profound changes that ensueDistributed computing has high potential payoff, and can create a win – win situation

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Problem, Change, and Recovery Management are critical to managing computing facilities effectively. These disciplines support execution of SLAs. Thoughtful, conscientious individuals can work together to minimize the effects of the difficulties inherent in complex environments

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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IT resources are widely dispersed, making accounting processes difficult. Accounting for IT resources helps managers with planning, controlling, communicating, and assessing performance.

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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Managers must know what their assets are and each asset’s estimated value. No organization is safe from computer crime. Assets must be classified and protected in accordance with their relative worth. Business controls, asset protection, and security are fundamental to business operations.

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• Importance of strategy to organization ?
• IT strategy formation process ?
• E-business & knowledge management strategy ?

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• Types of planning?
• IT planning model?
• The use of CSF in planning?

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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• Analyze the trend in hardware, software & telecommunication technology ?
• The semi-conductor, recording & communication technology ?
• Various types of voice & data communication network ?
• Wireless system concept ?

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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• Semiconductor and computer industry ?
• Elements of info-structure ?
• Regulatory Body of Malaysia telecommunication services ?
• Cyber law ?

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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• Application program resources?
• Depreciation & obsolescence concept?
• Impact of internet on application development ?
• Prioritizing portfolio applications ?

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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• Challenges of application development?
• Managing application development projects?
• Risk analysis process?
• Application development alternatives?

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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• E-business environment?
• Internet, intranet & extra net?
• Policy, human & change management?
• E-business customer requirement?

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• Service Level Agreement (SLA)?
• Problem, change & recovery management?
• Network management?
• Performance & capacity management?

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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• Accounting methodology?
• Return on Investment (ROI) Concept?

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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• The principles of control?
• Control responsibilities?
• Elements of application controls?
•Network controls & security?

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Developing a strategy begins with a thoughtful understanding of the firm’s mission, analysis of the environment, and a detailed assessment of how various business units interact. Must focus and coordinate the firm’s activity from the top down toward accomplishing its mission

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Planning encompasses the specific information to reach goals and accomplish objectives. Strategy establishes the broad course of action for the firm.

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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CHAPTER 6: TRENDS IN HARDWARE AND SOFTWARE &TELECOMMUNICATIONS SYSTEMS

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Four key areas have fueled the advances in telecommunications and computing such as Semiconductor fabrication, Magnetic recording, Software development, Networking and communications systems.

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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CHAPTER 7: DEVELOPMENT OF INDUSTRY AND LAW

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The computer and telecommunications industries employ millions of people worldwide. Changes in technology are rapidly changing the faces of these industries and effecting managers, employees, and customers.

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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CHAPTER 8: APPLICATIONS PORTFOLIOS MANAGEMENT 

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This management must be systematic and prioritize efforts so as to yield optimum return from limited resources.A firm’s portfolio of application programs is a valuable asset. A firm must seek to preserve its applications’ value and optimally manage the portfolio’s growth and development.

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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CHAPTER 9: APPLICATION DEVELOPMENT MANAGEMENT

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Firms can choose to develop applications internally for large, unique applications and important strategic applications. It allows firms to control proprietary information and retain ownership of exclusive or valuable databases.

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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CHAPTER 10: E-BUSINESS APPLICATIONS MANAGEMENT

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The successful use of Web-based internal systems positions the firm to adopt e-commerce applications and transact business electronically with suppliers and customers. Many barriers exist within organizations that limit or impede e-business initiatives; successful managers must anticipate and remove these barricades

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A disciplined, systematic approach is needed for management success.Problem Management, Change Management and Recovery Management  are essential to achieving service levels (IT operation management).
Managing these areas requires a broad understanding of tools, techniques, and processes.

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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CHAPTER 12: MEASURING IT INVESTMENTS AND RETURNS

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Increasing competition, cost pressures, and outsourcing opportunities, organizations increasingly focus on Return on Investment (ROI). Firms need an objective financial measure for understanding costs of IT as well as the benefits. IT accounting is difficult, but, given the strategic nature of this expenditure, necessary for sound decision making.

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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CHAPTER 13: IT ASSETS: CONTROLS, PROTECTION, AND SECURITY

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Managers who own or use IT assets are responsible for securing them and with interconnected enterprises (B2B), intrusion at a partner may result in business compromise locally. Security is an integrated, continuous process that takes place at all levels.