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What is conflict and how can we manage it?

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What is conflict and how can we manage it?

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According to Ylitörmänen, Kvist, & Turunen (2015), conflict can be described as “a process involving two or more people where a person perceives the opposition of the other.”

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Mediating Employee Conflict | Conflict Resolution

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These include:

1. Competing

2. Collaborating

3. Avoiding

4. Accommodating

5. Compromising

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An individual with a competing management style is someone who will do whatever it takes to win with no regard to the other party involved. This particular style is more commonly seen in male nurses than females (Rahim, 2016).

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Collaborating refers to the discussion of ideas between both parties and working together to reach an agreement.

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Avoiding is deliberately withdrawing from a threatening situation or simply just waiting until a better time to discuss it (Fallah & Tayebi, 2017) .

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Reduce communication

Boost decision making

Increase creativity and innovation for change

Strengthen unity

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Accommodating is when an individual puts the needs of the other parties above their own. Emphasizing harmony between the two groups and downplaying the issue at hand is common with this style of conflict management.

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Negative outcomes of unresolved conflict

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Negative outcomes of unresolved conflict

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Ineffective communication

Reduced quality of patient care

Decreased job satisfaction

Added stress to an already high-stress environmen

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Nurse leaders have the ability to make positive changes and put out fires by being negotiators during the discussion between the individuals involved. However, when doing so they must keep in mind the different conflict management styles that each of the individual nurses possess.

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both parties will give up something in order to reach middle-ground and come to an agreement (Younyoung & Junghee, 2018). Compromising is seen as the best and most effective conflict management approach to finding a “win-win” solution for both parties (Ralph, Welch, Norris, & Irwin, 2013).

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Although conflicts are an inevitable aspect of any workplace, management skills, resources, and education can help to prevent and lessen the degree of these occurrences from happening. Knowing and understanding which of the five conflict management styles nurse leader's employees’ posses is vital in maintaining a peaceful, productive, and positive work environment.

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Fallah, Z., & Tayebi, B. (2017). The Relationship Between Ethical Climate and Conflicts Management Strategies in Wrestling Clubs. Sport Scientific & Practical Aspects, 14(2), 21-26.

Rahim, M. A. (2016). Reducing Job Burnout Through Effective Conflict Management Strategy. Current Topics In Management, 18201-212.

Ralph, N., Welch, A. J., Norris, P., & Irwin, R. (2013). Reflections on power, conflict and
resolution for the perioperative environment. ACORN: The Journal Of Perioperative Nursing In Australia, 26(1), 19-22.

Younyoung, C., & Junghee, H. (2018). Job Satisfaction and Work Productivity: The Role of
Conflict-Management Culture. Social Behavior & Personality: An International Journal, 46(7), 1101-1110.

Turn Key Doc. (2014, May 7).  Mediating Employee Conflict. Retrieved from https://www.youtube.com/watch?time_continue=9&v=oqFoy8ehzuc

Psychologysketchbook. (2016, September 18). Thomas Kilmann Conflict Mode Instrument. Retrieved from https://www.youtube.com/watch?time_continue=11&v=PFIydyH2H8Y

Diez, Jose. (2016, January 4). Leadership and Effective Collaboration. Retrieved from https://www.youtube.com/watch?time_continue=13&v=ZnjJpa1LBOY