# data[].attributes.body
Today we will:

- talk about the use of the verb "explain"

- talk about useful phrases
https://www.mindomo.com/mindmap/0c8f340416d04731889ca4c2c34c6ce0

- work more on group/corporate agreements

# data[].attributes.body
signposts
suggest that/recommend that
allotment - We use allotments to dedicate a portion of the total number of rooms to company X.
**start on allotments**

# data[].attributes.body
Today we will:

- talk about the homework

- work on the sections on group agreements + corporate agreements

- practice questions: what types of questions could come up in Thailand?

- pronunciation work

# data[].attributes.body
View and comment on:
https://youtu.be/2QMrRXneIFU

https://web2.uvcs.uvic.ca/courses/elc/studyzone/410/grammar/count2.htm
https://web2.uvcs.uvic.ca/courses/elc/studyzone/410/grammar/count3.htm

# data[].attributes.body
Booking.com lists

tells

shows

explains

gives

options

choose/pick/select

You can select from the options that you see.

you will be (re)directed to___

two-year-old child

the child is two years old

By clicking ___, you can

By selecting ___, you will be able to

Trustworthy — affidabile

it is no longer possible to ___(non è più possible)

How far it is from ____

318 — three eighteen

278 - two seventy-eight

room 1154 - room eleven fifty-four

You should keep in mind____

You should consider ____

I always suggest choosing ____

Once you decide/Once you have decided

# data[].attributes.body
Today we will:

- review modals

- work on the sections on group agreements + corporate agreements

- practice questions: what types of questions could come up in Thailand?

- pronunciation work

# data[].attributes.body
https://www.youtube.com/watch?v=YYUiGs1dFno
https://www.coursera.org/learn/tricky-american-english-pronunciation

# data[].attributes.body
ENG-ITA
If you want to open this page, you have to click "open"
To close this page, click "close"
In VB you can't/cannot change language
In VB you can create different prices for different dates
In order to start your training, you have to call our customer centre
You should not/shouldn't need to buy more coffee, there should be enough for tomorrow
I'm sorry, I have to leave now
I had to leave early last night
Could you repeat your question please?

ITA-ENG
Per creare un nuovo listino, bisogna cliccare su...
Devo svegliarmi presto domani
Non dovresti aver bisogno di me, ma, se vuoi, puoi chiamarmi sul cell o in ufficio
Puoi mandare un'email al mio collega e chiedere a lui? Non posso parlare al momento
Potresti passarmi la penna blu?
Sei riuscita ad aggiungere il prezzo minimo?

- Five more sentences that you use often during training (ITA-ENG)

# data[].attributes.body
Upload

# data[].attributes.body
Today we will:

- talk about a couple of grammar items
- synonyms of "in order to"
to buy, to open a new window
if you want to
so - We'll buy some apples, so we can make a pie
- main challenges of the training in Croatia

# data[].attributes.body
Item
Menu
Button
Section
At the top of the page
At the bottom of the page
Box (field)
Icon
Dropdown
Checkbox with checkmark
Selection
Data/information
Option
On the next screen
Arrows

Group/grouping (contingent)

Click on the _____
(Let's) look at the ____
Fill in the ____
Choose/Select the _____
Check/tick the box
Scroll down/up

# data[].attributes.body
On the next slide...
Next, let's talk about...
Let's look at...
So, we've talked about how to .... now let's talk about ...
That's the end of our discussion about ....
That's all we have for this topic ...

Let's take a break now and meet back here in 10 minutes, at 10:25.

# data[].attributes.body
Good morning everyone,
I'm Cecilia and this is Roberto, and we are your account managers. I have been with Vertical Booking for the past four years and Roberto has been with us for two years.
In the next couple of days we'll work together to define our strategy and set up the system with all the necessary information to work correctly.
They will be two intense days, but we're sure that we'll work well together and have a successful cooperation.

Thank you for hosting us this week and for trusting us. We have had a great stay here. We will be in touch with you going forward: you have our Skype, telephone, and email contact information.
Do not hesitate to contact us for any support with the system. We are open for assistance from 8:00 until 10:00 at night, including Saturdays. If it is not Robert or me, someone from our support team is always available at Support@verticalbooking.com.

# data[].attributes.body
Today we will cover:

Questions
Transitions
Main vocabulary
Presentation trial (with questions)
Introduction/Conclusion

# data[].attributes.body
I will pause to take questions at the end of each slide. You can write down your questions and ask when we pause.

Does anyone have any questions before we move on?
Are there any questions?

That's a very good question...we will talk about this topic soon.

Thanks for that question. I will try to find the answer for you and get back to you soon. Could you write it down for me? Let me write it down.

# data[].attributes.body
1. How do you create a room?

2. How do you manage availability in VB if I have PMS attached that handles availability?

3. How do I add prices? Can I enter different prices in a single price plan? Or is it necessary to create a new price plan for every price list?

4. Can I have price disparity on different channels? Can I manage the prices on each channel directly from my site to the OTA?

5. How do I create added services? Do they pass through the PMS?

6. Can I show discounts that I've created in VB on the site? How?

7. I have some companies that book on the site using a code--can I do it through vertical?

8. If have to close a room, can I close it only on selected channels?

9. What data does VB pass to the OTA? What can I put just in VB, and what do I have to still put in each channel?

10. PMS interface: how does the update for PMS work?

11. If there is a disparity in rooms available/prices/bookings on PMS vs. VB, what do I have to do? Why does this happen?

# data[].attributes.body
Today, we will:
- Determine goals
- Discuss training structure
- Show resources
- Determine starting point
- General housekeeping

# data[].attributes.body
pronunciation - cots, adults, triple, month, deleted
kawts

"to modify this room"

"have to", devi assolutamente

should, dovresti (you should be able to see...)

It's a good idea to, è una buona idea

should not

cannot

you don't have to, non è necessario

for less/more than
add to/subtract from (remove)
200 x 140 - by
"you will be able to modify this later"

# data[].attributes.body
This Padlet (permanent link):
https://padlet.com/framalacey/EnglishTraining
Wordreference definitions, translation, synonyms:
https://www.wordreference.com/
Vertical Booking
https://www.verticalbooking.com/en/about_us.htm

# data[].attributes.body
Il tutto parte a monte con un hotel/gruppo di hotel che decidono di acquistare il ns sistema e insieme alla licenza di VerticalBooking acquistano una formazione in loco.

Ciò significa che io (sola o con colleghi) andrò a spiegare loro come funziona la ns piattaforma

Il nostro prodotto è un software a cui si accede semplicemente inserendo delle credenziali (user+psw) da qui :

https://extranet.verticalbooking.com/login.htm

Altra cosa necessaria è una buona connessione internet chiaramente, ma non occorre nulla di più (per intenderci non è un programma da installare sul PC)

Creato l'hotel e proprie credenziali, il cliente è ora possibilitato ad usare VerticalBooking

Quindi.. si parte!

Si arriva in hotel e dopo il caffè di rito, si comincia la formazione.

Non ci sono presentazioni in powerpoint o robe simili, si entra in VB (VerticalBooking), si naviga e io faccio da cicerone.

(Cosa importante, credo,  tra l'altro è che io vi condivida il mio schermo per mostrarvi di cosa si tratta)

Ecco come si presenta la homepage di un hotel che lavora con la ns piattaforma (vedi a fine messaggio)

A sinistra trovi un lungo menu, a sua volta composto da sottomenu, che verranno più o meno visti tutti in fase di formazione

Conta che una buona formazione dura 6/8 ore, ma a seconda del cliente e delle esigenze può durare anche un paio di giorni lavorativi.

La giornata quindi si svolge con la sottoscritta che spiega ogni voce della extranet e si impostano insieme le varie informazioni.

Il setup generale (anagrafica della struttura, currency, valuta, termini di pagamento e cancellation policies, bambini, tasse ) , le camere che esistono in hotel (impostazioni sull'occupazione, testi descrittivi e foto) , piani tariffari (room only, bb, half board, packages and so on)

La giornata tipo può iniziare alle 9:00 con pausa pranzo ore 13:00 ; nota sulla pausa pranzo : alcuni clienti ti offrono il pranzo ma ti lasciano sola a mangiare, altri ti offrono il pranzo e condividono la pausa insieme a te, altri ancora non te lo offrono e ti dicono "ci vediamo qui fra 1 ora"

Si riprende dopo la pausa pranzo e si lavora ancora qualche ora.

Finita la formazione, in cui io e il cliente carichiamo in extranet tutte le info possibili, può esserci il momento "any questions?" (questo solo nei casi di formazioni di gruppo quindi con tante persone che ascoltano magari davanti ad un proiettore)

A termine della giornata, invio per email (oppure li ho cartacei da consegnare) i manuali in PDF che ti ho inviato questa mattina.

Se la trasferta è di più giorni , difficilmente si condivide la cena insieme al cliente; questo può avvenire solo in caso di clienti storici con cui si ha costruito un rapporto di fiducia e stima negli anni, e quindi hanno piacere a passare del tempo con te.

credo di averti detto più o meno tutto, dimmi se questa descrizione può esservi d'aiuto ;)

Ceci

# data[].attributes.body
http://www.esl-lounge.com/student/listening/2L9-checking-in.mp3