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Knowing and managing all the aspects of a hotel.

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Huge amount of responsibility to deliver results 

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Huge amount of responsibility to deliver results 

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Dealing with unhappy clients and solving their issues 

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Dealing with unhappy clients and solving their issues 

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Effective communication

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Conflict resolution and human capital management. 

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Conflict resolution and human capital management. 

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Understanding and keeping on top of changing trends and societal demands both in terms of customers and employees... And how these factor influence the different strategies that should be put in place.

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Dealing with unhappy clients and solving their issues

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Changes

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Make sure staff is productive and treated according to their performance at the workplace

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Navigating a post Covid world

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Catering to too many stakeholders that have conflicting points of view

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Striking a balance between what the guests expectations and catering to the needs of your employees, while also keeping in mind that you are doing good business (making money). Being the intermediate between the three forces : guests, employees and the owners/management. 

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Striking a balance between what the guests expectations and catering to the needs of your employees, while also keeping in mind that you are doing good business (making money). Being the intermediate between the three forces : guests, employees and the owners/management. 

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retaining the company’s culture

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- HR employees, recruitment
- operations, making sure everything is running smoothly
- Budgets, finances
Day to day runnings, everyday would be different