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LAPORAN AKHIR LI NAFISHA LIYANA (A14A0494).docx

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During my first day of internship, I am reporting myselft at Bhg. Sumber Manusia, MBAS. The staff brief about rule and regulation. I had been put under Bahagian Pengurusan Pasar dan Penjaja. Three units are involved in this division:

1. Unit Pasar Awam

2. Unit Pasar Malam dan Pagi

3. Unit Penjaja dan Bazar

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1. Record the data from original invoice or receipt in a book.

2. File management

Inside the bill and receipt into the right file

Update the latest progress include Pembatalan Lesen, Permohonan Lesen and etc

Answer the phone calls and link them to the person in charge.

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1. Preparation for Projek Bazar Ramadan

Prepare a form for seller involved.

Classify the form according to their place.

Prepare a Permit Sementara

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1. Preparation for Projek Bazar Ramadan. The preparation include form, permit and payment receipt. The form are devide into berdapur and tidak berdapur. Seller who involved in food or drink processing at bazar will be charged under berdapur category.

2. Majlis Gotong Royong at Pasar Besar Peremba.

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1. Preparation for Projek Bazar Ramadan

Prepare the payment receipt

Final check the quantity

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1. Handle things at ‘Kaunter Pertanyaan’

2. Renew the licence, include:

Lesen Penjaja Statik

Lesen Penjaja Roda Tiga Dagangan

Lesen Penjaja Bergerak

Permit Sementara (Penjaja)

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Attend an event at Stadium Darul Aman. “Muafakat Kedah”

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1. Handle things at ‘Kaunter Pertanyaan’

2. Serve and solve customer problem

3. Renew the licenses

4. Prepare the receipt and attach the receipt number in the transcript book

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1. Reporting myself at Unit Taskforce.

2. Attend a meeting with Taskforce team. The management of the council has agreed to set up a Taskforce Team on 01/03/2018 to increase revenue collection. The initial stage of implementation is to focus on a tax collection.

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Jualan borang Bazar Ramadan bagi tapak :
1. Simpang Empat
2. Jalan Datuk Kumbar
3. Taman Aman

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Jualan borang Bazar Ramadan bagi tapak :
1. Stadium Darul Aman
2. Kuala Kedah

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1. Attend a meeting with Taskforce’s team

2. Discuss about the problem, solution and suggestion on how to improve teamwork

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Jualan Borang Bazar Ramadan bagi tapak :
1. Taman Wira Mergong
2. Tandop
3. Kuala Sungai

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Jualan Borang Bazar Ramadan bagi tapak :
1. Langgar
2. Mergong
3. Pokok Sena

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1. Total up the payment made in February 2018. The payment include:

Processing fee

Payment of license card (for new applicants only)

Compound

Administration cost

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1. Record the transaction made for Pasar Malam dan Sehari in a recording book

2. Create a file for new applicants in order to keep the updating progress and their details

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1. Update and print ‘Borang Pemantauan Pasar Awam’

2. Do an update for ‘Senarai Peniaga Pasar Awam’ include:

Pasar Besar Alor Setar

Pasar Pagi Teluk Wanjah

Pasar Pagi Kampung Berjaya

Pasar Simpang Kuala

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Jualan borang Bazar Ramadan bagi tapak
1. Kota Sarang Semut
2. Taman Bersatu
3. Taman Saga

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Jualan Borang Bazar Ramadan bagi tapak :

1. Kawasan Perindustrian Mergong

2. Medan Selera Darul Aman

3. Medan Selera Teratai

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1. Create a file for new applicants in order to keep the updating progress and their details

2. Prepare a license for new applicants

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1. Make a phone calls to ask customer to collect their card and license

2. Selling form for new applicants. The applicants include

Permohanan Lesen Perniagaan Kecil

Permohanan Permit Sementara

Permohanan Lesen Pasar Malam dan Sehari

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1. Serve customer at Kaunter Pertanyaan

2. Prepare a license, sticker and payment receipt

3. Selling form for new applicants

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1. Check the forms and other supporting documents for new applicants

2.  Prepare a license card for new applicants

3. Penolong Pegawai Kesihatan Persekitaran (PPKP) will check the application before making approval or reject the application. The reason why the application being rejected include:

Inappropriate place

Incomplete document

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1. Send the document that has been approved by PPKP to Ketua Bahagian (KB) and Pengarah Jabatan (PJ)

2. Record the status of new applicant whether it has been approved or rejected in a book

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1. Record the payment receipt of transaction made in 2017 for Pasar Malam dan Sehari

2. Key in the detail in the payment receipt include their name, reference number, license number, amount paid and location of the business.

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1. Preparation for bazaar Ramadan project.

2. Prepare the apron and cap for seller involved in bazar ramadan.

3. The objective of giving apron and cap is to make sure all the seller alerts about the safety and cleanliness.

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(Continue with yesterday task)

1. Complete the 1300 packaging of aprons and caps.

2. Record the transaction made for Pasar Malam dan Sehari in a recording nook

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1. Pepare the Borang Sokongan Kelulusan Lesen Penjaja using Microst Office Word

2. Counter services, include :

3. Prepare the bill for customer, write the reference number in their licence card and prepare the sticker where they need to put the sticker to prove they are register their business with MBAS

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Prepare a draw number for upcoming event which is selection for bazaar Ramadan sites, which occur from 02/04/18 until 12/04/18.

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1. Attend a meeting with staff who in charge for Bazar Ramadan.

2.  PPKP give a briefing about the flow for tomorrow’s event

3. Prepare a name list for each location.

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1. Selection of bazaar Ramadan sites for Taman Nuri, Taman Aman and Simpang Empat.

2. The process includes, approve the applicant that attached together with supporting document such as Identity Card, Kursus Pengendalian Makanan and Suntikan TY2 (Thypoid)

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1. Selection of bazaar Ramadan sites for Stadium and Kuala Kedah.

2. The process include :

Check the form and supporting document.

Prepare the payment receiptGives apron and cap to bazaar operator after they complete their payment.

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1. Selection of bazaar Ramadan sites for Peremba and Simpang Kuala.The selection of bazaar sites made through cabutan undi. The selection of bazaar sites automatically canceled if bazaar operator didn't make a payment on that day.

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1. Selection of bazaar Ramadan sites for Taman Wira, Tandop and Kuala Sungai.Payment charged for each sites vary by category ; tapak berkhemah (RM250) and tapak tidak berkhemah (RM150)

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1. Preparation for the next selection of bazaar Ramadan sites include name list and draw number.

2. Prepare the photocopy of agreement letter between bazaar operator and the Council.

3. There are 18 conditions that has been set up by the Council. All of bazaar operator need to follow the condition otherwise the contact will be terminate

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**Emergency leaves

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1. Lecturer sites visit

2. Make a phone calls to customer who didn't make a payment for cagaran kerosakan, cagaran elektrik and cagaran air.

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1. Selection of bazaar Ramadan sites for Medan Selera Darul Aman, Taman Budiman and Kawasan Perindustrian Mergong.

2. Attend an event organized by MBAS which is "Majlis Hi-Tea Wanita MBAS."

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1. Classify application form for Permit Sementara Bazaar Ramadan according to location submit.

2. Re-arrange the document according to the number of site chosen.

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1. Prepare an offer letter which is Surat Tawaran Sewaan Tapak Pakaian & Barang Hiasan Bazar Ramadan 2018. This offer letter will be sent to customer as their need to settle their payment within seven days. The payment are different according to the sites given.

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(Continue with yesterday task)

1. The offer letter need to be prepared in two copies ; one copy for customer and the other one need to enclose in the file as a references.

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1. Prepare a name list for Tawaran Sewaan Tapak Pakaian & Barang Hiasan Bazar Ramadan 2018. The detail need to put in the name list include the total charges and the remaining balances.

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1. Review and update a Permit Sementara for bazaar Ramadan. The detail such as name and product need to state in the permit.

2. Bazaar operators must show this permit during business operating in order to prove that their business are registered with us.

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Counter services

1. Handle things related to bazaar Ramadan include exchange the bazaar Ramadan sites.

2. Bazaar operators who didn't satisfied with their sites after cabutan undi can apply to change their sites. The processing fees for site exchange is RM50.

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(Continue with yesterday task)

1. The higher sites exchange reported by Taman Wira and Stadium Darul Aman.

2. Check the name list and sites exchange list for each location to avoid an overlap site

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1. Prepare a name list of bazaar Ramadan for each location. The name list will be use as a check list to avoid overlap sites. The detail need to put in the name list include sites number and bazaar operators name.

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(Continue with yesterday task)

1. Check the license card according to the name list.

2. Solve the problem related to bazaar Ramadan such as overlap sites. Suggest a few sites and ask them to choose.

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Review and update a Permit Sementara for bazaar Ramadan.

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1. Handle a talks which is, "Taklimat Pengendali Makanan Bazar Ramadan MBAS 2018." Participant who involved in this talks includes bazaar operator and their assistant. In this talks, the person in charge will brief about how to ensure the safeness and cleanliness at bazaar.

2. Bazaar operator will collect their license which called as Permit Sementara after the talks finished. This permit is valid during Ramadan only, which is from 17/05/2018 until 14/06/2018.

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Counter services

1. Handle customer who come to collect their Permit Sementara.

2. Ask them to sign as a proved that they already accepted the permit.

3. Bazaar operators much show their permit during business operation to proved that their business are registered with MBAS.

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Counter Services

1. Handle customer who come to collect their Permit Sementara.

2. Check the permit according to the name list.

3. Make sure the site number stated on the permit same with our record. This is important to avoid an overlap site.

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**Labor Day

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1. Record the 2017 transaction of Unit Pasar Malam dan Sehari in a system.

2. This system will be use once the management of the Council want to claim the payment. The payment that has been mention is a subsidy from government of the state to hawkers. Every year, the Council will prepare this system as a supporting document to easy the step of claiming processes from goverment

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(Continue with yesterday task)

1. Transactions that must be in the record are from January until December.

2. Objective of giving subsidy to hawker is to support business industrial in Kedah. Besides, government's objective is to decrease the burden among hawker.

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1. The details that must be include are:

Hawker name

License number

Identity card

Address

Location of business

2. Transactions that must be in the record include:

Processing fee

Payment of license card (for new applicants only)

Compound

Administration cost

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(Continue with yesterday task)
The picture shows an example of bill statements. Charge for renewing license is RM60. Hawkers who involved in Pasar Malam and Pasar Sehari only pay RM10 while the rest is a subsidy from government, which is RM50.

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Counter Services

1. Handle customers who come to renew their license.

2. Hawker who don't renew their license after three months from the expired date will be automatically terminated.

3. Compound also will be charged to hawker who fail to renew the license at the exact date.

4. Rate of compound are as follows:

One month late (20%)

Two months (30%)

Three months (40%)

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**Public Holiday of General Election 14

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**Public Holiday

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**Public Holiday

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Counter Services

1. Handle customers who come to collect their Permit Sementara.

2. Handle customers who come to apply permit for bazaar Ramadan.

3. Handle customers who come to exchange bazaar site

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Make a phone calls to customer who don’t make a payment related to the Tapak Pakaian & Barangan Hiasan Bazar Ramadan 2018. In the conversation, I need to get their final decision whether they still have interest to continue their business.For those who still have interest, I will ask them to make a payment as soon as possible while for those who rejected, their contract will be terminated.

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1. Make a phone calls to customer and offer them with few sites that have been rejected by previous candidates.

2. The sites offered include:

Sewaan Tapak Pakaian & Barang Hiasan Bazar Ramadan 2018.

Foodtruck Bazar Ramadan 2018.

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**Public Holiday of First Ramadan

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1. Arrange the documents and form application for Tapak Pakaian & Barang Hiasan Bazar Ramadan 2018.

2. Attach the documents together with payment receipts. Payment receipts are important to proved their payment and will be used when hawkers want to claim their deposit back.

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1. Prepare the license card for Tapak Pakaian & Barang Hiasan Bazar Ramadan 2018.

2. Bazaar operators must show this permit during business operating in order to prove that their business are registered with us.

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(Continue with yesterday task)

1. The license card is valid during fasting month which is 17/05/2018 until 14/06/2018.

2. The license card will be pass to bazaar operators during monitoring hours and will be manage by Pengawas Pasar.

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Counter Services

1. Sells form for new applicants. New applicants include:

Permohonan Pasar Malam atau Pasar Sehari.

Permohonan Permit Sementara

Permohonan Lesen Perniagaan Kecil

2. New applicants need to fill the form required and attach together with supporting documents. All applications will be processed within 14 working days.

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Counter Services

1. Handle customer who come to renew their licenses

2. Prepare the payment receipt

3. Prepare the license card and sticker

4. Check the documents for new applicants

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**Public Holiday of Wesak

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Counter Services

1. Handle customer who comes to pay their rental of Pasar Awam.

2. Rental charges are different according to location and type of sales.Usually, rental charged for hawker who sells chicken are the highest. Then, follow by meat and coconut milk. The lowest rental charged is vegetables and fruits.

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Counter Services

1. Handle customer who come to renew their licenses, include hawker license such as Penjaja Statik, Penjaja Van,  and Penjaja Roda Tiga Dagangan.

2. The amount charged for renewing the licenses are as follow:

Penjaja Statik (RM63)

Penjaja Van (RM10)

Penjaja Motorsikal (RM10)

Penjaja Roda Tiga Dagangan (RM10)

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Counter Services

1. Selling form to customer for temporary permit. Total amount charged for temporary permit for small kiosk and booth in a mall is RM73 (If only one company involved in the event)

2. If the company involved in the event is more than one, the total amount charged will be calculate on how many company involved.

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1. Make a phone calls to customer who applying temporarily permit.

2. For approved application, ask them to make a payment within one weeks.

3. Application will be rejected if:

Inappropriate business or event location

Incomplete documents

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1. Answer a phone calls from customer and link them to person in charged.

2. Record the daily transactions of Pasar Awam in recording book.