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https://docs.google.com/document/d/1Nk-mzgAXEEiuqisdJTkOBw1ZGLAnGQPuBY4cguPTFwc/edit?usp=sharing

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https://docs.google.com/document/d/1wBK3MA85LlUi5O18SY_PIkU-jtLkeihyVWeOsQmkdPs/edit?usp=sharing

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huyhuu.com_Pass BEC Vantage Self-Study Practice Tests

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https://docs.google.com/document/d/1I4RV-LD1Vm06YiED7c2JOX3qjAC-9_EZOhC2sssudt0/edit?usp=sharing

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https://docs.google.com/document/d/1likyC5jLRskT6IXc98p_6mwq-IjqJja8-mdTV74Dt3s/edit?usp=sharing

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https://docs.google.com/document/d/1pBgO8oMiFuYBRoTV4w7CQJ5bIZirSvrRB_tURhowzAY/edit?fbclid=IwAR1oq0b_HUcAdpu_oisqkiPuftCJkNZJca47QjiZCpr6dk7MAdS0pA0-IQs

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https://docs.google.com/document/d/1aBJ1kCp6rYpmMijpKZJDxCaR1KZ5XrSJf64hJ2Q9Hh8/edit?usp=sharing

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https://docs.google.com/document/d/1Q5BEVaMQOPkRdh8b9Fv24-PWgVTWFHxM_8KfSei6ksk/edit?usp=sharing

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https://docs.google.com/document/d/11ZrxGDfuLUBVRdxuWvQE38ydwlLoIbcAbmR6p_Y1_wM/edit?usp=sharing

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https://docs.google.com/document/d/1Xp-bDBGFlKbk606_t_L490RPD2p9e5D6YeQU0C7WkO8/edit?usp=sharing

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https://docs.google.com/document/d/1pDF7FDX2b35Qz5iBuEsBQiwtJyW6qlZpy0DMPEPBRnM/edit?fbclid=IwAR1NkBvBHyMrshFD7LPNF710R5FLfnN6zaRLT4z9GGatwrkZ-ZQPjM64vDc

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Group 4 - Speaking Question - ENM401 - Unit 1,2,3,5

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Khánh Uyên, Thảo, Trang, Khang, Nguyệt, Bích Ngọc

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Khánh Uyên, Thảo, Trang, Khang, Nguyệt, Bích Ngọc

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Mail 2:
- Apology sincerely to the customers because of this mistakes.
- Confirm the sales to check customer's call.
- Change from economy class into business class instead of refunding $340.

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Group 2 - TH True Yogurt TOPKID promotional video

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Group 2 - TH True Yogurt TOPKID promotional video

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Group 2 - International Marketing Strategy

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Group 2 - International Marketing Strategy

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Members:
1. Đinh Thị Phương Nhi - Marketing Department Manager
2. Lâm Nhật Anh - Creative Director
3. Huỳnh Hồng Hà - R&D Department Manager
4. Trần Thúy Vân - Marketing Staff
5. Hoàng Thị Mỹ Hoa - Secretary of CEO

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Võ Thị Thùy Linh- Hà Nguyễn Thu Nga- Lê Thanh Thảo- Nguyễn Thịnh Khang- Võ Như Ngọc

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From: Alice123@gmail.com

To: Tom123@gmail.com

Subject: request the cooperation house cleaning service

Date: 28 June 2022

Dear Mr Tom Thomas,

Our company ABC manufacturer, which is located in 123 Man Thien, district 9, Ho Chi Minh City specializing in furniture. Our company is famous for supplying the furniture to the office and the building company. We could design and supply the new product convenient for the office and workplace.

With reference to the poster in a shopping mall, would you send me the price when you are cleaning the new office. And could you send me a medical composition table when your company is cleaning. Would you tell me how long your company will clean an office?

I am looking forward to hearing from you. Please contact me with both email and phone number (0915209765).

Yours sincerely,

Alice smith.

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From: gensmith@gmail.com - The Manager of HNU Interior Funiture
To: taniaparker@gmail.com - Head of House Cleaning Service
Subject: Request to sign a long-term contract for house cleaning services.

To Mr. Parker
My name is Gen, I am a manager at HNU Furniture. Our company specializes in all kinds of wooden furniture. We need a house cleaning service to be able to clean the products we deliver to our customers. We want the product to be the cleanest to be able to create satisfaction from the customer.

We saw the poster while walking through the mall and found your service to match what we were looking for. So I think we can cooperate for a long time for mutual benefit. Our company will split 20% of sales profit for your service in exchange for customer satisfaction. We can discuss more to understand each other better in the process of cooperation.

If you wish to cooperate with us. Please let me know if you are available in the near future to contact with us about this further.

Your Faithfully,
Gen Smith
The Manager of HNU Interior Funiture

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From: jennynguyen@gmail.com

To: danielkang@gmail.com

Subject: Request to cooperate

Dear Mr.Kang,

I am the head of the features interior furniture company specializing in sofa, bed, table, chair,.... Our company is a company with a foothold in the market in the city so that we have a certain amount of customer stability per month.

Nowadays, more and more people want the cleansing service included before moving furniture into their house. Accidentally, I saw the poster of your company in Giga Mall in Thu Duc, and I came up with an idea to cooperate with you. The money earned will be devised to 25% and 75%, our company will receive a smaller amount.

However, i want to know more about your company so please contact me at 0123456789 or this gmail. I look forward to your reply and i hope that we can be good partners.

Best regard,

Jenny Nguyen

The head of features interior furniture company

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From: Robert Langdon,  RobertLangdon666@gmail.com, Chief Manager of Customer Service Department, ASUS Technology (Vietnam) Co., Ltd, Nguyen Chi Thanh Branch

To: Mr. Daniel Nguyen, DanielNg123876@gmail.com

Subject: Response regarding recent issues at Nguyen Chi Thanh Branch Customer Service quality.

Dear Mr.Nguyen,

First and foremost, our company would like to offer our most sincere appreciation to you for choosing ASUS Computer as your brand of choice, and thank you for your straightforward feedback on our staff members’ performance. We are greatly apologetic for your poor experience at our store branch. On the other hand, =>In addition, we would like to inform you that we have investigated and reviewed our employees’ performance immediately after receiving your email.

As it comes to our acknowledgement that ,on that peculiar date, our store branch has suffered a human power downsize, which has directly led to staff overtasking, causing them to be under lots of pressure, as this is the main reason for the negative impressions. The recent pandemic has brought many issues upon our company, which directly affected all of our employees morale=> ??? đại dịch xong staff xuống cấp đạo đức ??? and have taken a large toll on our particular branch store since we are the main store. => có thể đưa lý do đại dịch trc => large toll => shortage of staff, staff under pressure

In light of the issues that one of our employees have meddled with your personal data, we can assure you that this would not happen again as we have removed that employee from our company, and have organized a training orientation program to improve our employee performances, regardless of their experience.

Finally, we again would like to show our appreciation to you for you have given us a chance to realise as well as fix our many issues that have been going on. We would also inform you that we would accept your request for compensation, and took the liberty to by extending<=extend your warranty of your device for another 12 month ourselves.

We sincerely hope that you would accept our apology. ASUS Computer is humbly looking forward to providing you with our improved services and ever-growing products.

Best wishes,

Robert Langdon,

Chief Manager of Customer Service Department, ASUS Technology (Vietnam) Co., Ltd, Nguyen Chi Thanh Branch.

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From: hoanghoa.lary@gmail.com

To: taniaparker@gmail.com

Subject: Request for doing business together

Date: 26 June 2022

Dear Ms. Tania,

My name is Hoang Hoa- Head of Business Department of Lary Company. Our company has been established for more than 15 years, you can easily find us on Google. Lary company features interior furniture. Our company wants to provide a new service is a house cleaning service for large furniture orders. We are looking for partners for branches.

Yesterday, I saw your poster in Mega Mall, Brake Street, Lousiana State. I find that your work area is very suitable for a branch of Larry company located on Loof Street, Louisiana. Therefore, I would like to make an offer to cooperate with your company.

I would like to know some more information about your company to facilitate our cooperation. I hope that you will send me detailed information about your company. In addition, we would like to ask about the unit price list of your company's services. If we have favourable long-term cooperation, could your company reduce the price of each service? We ensure to offer a suitable price for both companies. I also enclosed the details information of Lary company to help you have a comprehensive understanding of my company.

I look forward to hearing from you. Please let me know if you want more information via this email address or by phone at (2111-755-557). I hope that it will have a good partnership between us in the future.

Yours faithfully,

Hoang Hoa

Head of Business Department of Lary Company

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From: dieple@gmail.com - the manager of GiveAway store
To: hanhan@gmail.com
Subject: Apologize email for attuitute of staff

Dear Mrs.Han,

Thank you for your email feedback about our store => ngày giờ địa điểm. It has been brought to our attention after your complaint about the dissatisfaction with the services in our store. We have received the email you registered a complaint about the sales staff. On behalf of the shop, I do apologize to you for this problem.

We checked the camera to confirm the situation you mentioned in mail and held a meeting with that salesman to turn up the issue. We sincerely sorry for letting this happen to you. => chưa thấy lý do/ nguyên nhân của problem

To solve this issue, we will retrain the staff and carefully and try to advoice the issue once again. => xin lỗi thôi chưa đủ

Best regard
Dieple
The manager of GivaAway store

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From: Mikenco@gmail.com
To: Ruizalatan@gmail.com
Subject: Responding complaints email about employees behavior

Dear Mr. Rui,

Thank for your feedback on June 15, 2022 about staff behavior. We are sorry for your bad experience about the services and our staff, so we have carried on an investigation to find out the reason on short this time.=??

First of all, we are really =>extremely sorry about your experience. Because in the summer, some students want to earn extra income along with our store is short of staff, so we did not interview or test the behavior.=> lỗi này bất lợi cho danh tiếng cty, suggested: so they are relatively new and inexperieced in handling unexpected problems, resulting in your dissatisfation on that day. That unfortunately has inadvertently affected your purchase and service experience.

On the behalf of PLV store, i would like to offer our sincerest apologies about the incident this time. To avoid this situation, we will retrain the store's staff meticulously. In addition, we will give you a 20% discount on all items for your next time to our PLV door.

We hope you will take advantage of the offer and stay with us. Hope to serve you next time.

Yours faithfully,
Mikenco
CEO of PLV Store.

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From: Meli0621@gmail.com

To: Jenny@gmail.com

Subject: Proposed cooperation.

Date: June 26,2022

Dear Jenny,

My name is Meli - The manager of  BRM corporation specializing in furniture trading. The service specializes in providing furniture such as sofas, multi-function beds, desks, wardrobes, etc. The items we have must be clean before delivering to the customer in order to get the best quality.

On June 25, when I came across your company’s poster in the shopping mall for home cleaning services. I feel that your company offers the services that our company needs and wants to work with. => hỏi phân khúc giá ntn, bảo hành, làm sao để tin cậy vào nhân viên, tôi có thể biết những hóa chất công ty bạn sử dụng?

If your company cooperates with our company, we will share 10% of sales profits with your company in exchange for customer satisfaction. If your service does its job well in the first month, my company will negotiate a better price for good cooperation. => nếu b đồng ý thì gặp mặt để nói sâu hơn về benefit.

On behalf of my corporation, if you have any questions, please contact me by email or call 0215545445 for the opportunity to cooperate with your company.

Sincerely,

Meli

The manager of BRM.

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From: linhvtt@gmail.com - manager of the “Wen Furniture” company

To: Taniapaker@gmail.com - cleaning services company

Subject: Request about house cleaning services

Our company, Wen Furniture, specializes in furniture sales in two locations in District 3. And now our company wants to expand its branch at 35B, Nguyen Binh Khiem, District 1. Currently, we are looking to work with a company that deals in house cleaning services. Yesterday, we came across your company's poster in a shopping mall in District 1. And we feel your company is a great fit. I am sending an email to inquire about the partnership between your company and mine. I feel that if we can cooperate, you will help us in cleaning the house. That would be great. And will be in time for our store expansion. You will find a stable job in the near future as cleaning at our store.

Are you available on June 27th to discuss this in our store? I would be happy if you could contact us at 098-8822-089. Hope you will consider this cooperation issue.

Your sincerely,

Linh Vo

Manager of the “Wen Furniture” company

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From: Malynguyen@gmail.com - Manager of the “Nana store” shop

To: Jennynguyen@gmal.com - Customer of the store

Subject: Respond to complaint about employee's behavior in a service

Dear Mrs Jenny,

Thank you for your feedback on the fashion shop “Nana store”. I have reviewed the case you responded to on Jun 19, 2022, about your dissatisfaction with the attitude of the delivery person. We're sorry to hear about your experience with our service.

“Nana store” always wants to bring customers experience and satisfaction about products and services, that is the criterion that we always aim for. Therefore, as soon as we receive your order, we prepare it and send it out. And we have contacted the carrier, shipping the goods to your place. Because, the store's customer base is quite large and will usually order delivery, so the delivery is quite tight. We contacted the shipper and learned that that day, he delivered a lot of orders and accidentally missed your order. He confirmed that that day, because it was raining in the afternoon, he caught a cold and was a bit tired. When asked about the reason, he was quite tired and did not speak properly.=> combine lại cho ko dài dòng. Very sorry about that.=> viết cả câu hoàn chỉnh

On behalf of the “Nana store” and the carrier, I sincerely apologize for the inconvenience these issues have caused you. So that you can enjoy the best service, and feel comfortable when buying products in the store, we will remind you =?? and make sure this does not happen again. At the same time, chủ ngữ ?? send you a 30% discount voucher for your next purchase at the store, and free shipping for you.

We hope you'll=> ko viết tắt take advantage of our offer and continue to support the new collections we'll be launching in the near future. And please contact us via hotline 189-9980-800 so that we can serve you.

Your sincerely,

Maly Nguyen

Manager of the “Nana store” shop

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From: Jully@gmail.com -  Manager of Creative Corporation

To: Thy@gmail.com - Manager of house cleaning service

Subject: Requesting to do business together.

Date 26 June 2022

Dear Thy,

I am Le Jully - an executive manager of furniture from Creative Corporation. Our company specialises in providing sumptuous furniture to customers in apartments, penthouse, villas, office companies to have the most luxurious and comfortable spaces possible. The furniture we supply includes: tables, chair, clothes cupboard, system of desks combined with shelves, sofa... Our company wants when the furniture reaches customers, it is always clean conforming with accepted standards of correction criteria set by the company.

Fortunately, I saw your poster that is stuck in front of the gate in the supermarket. So I want to sign a long - term cooperation contract with your company. Regarding the plan in the contract, I want to give a deal that I will be 30% and your side will have 70% of each order value. When an application is delivered to customers, we will send their customer information and location at least one day in advance so you can arrange and send the staff to clean up according to the schedule. Punctuality is very important and I hope not to let any unintended case happen.

Please contact me at 012345567 if you have some questions. We look forward to receiving your email. I hope that we can work together for a long time.

Sincerely,

Jully - Manager of Creative Corporation

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From: libra_vichael@gmail.com - Marketing team department

To: lucy_victoria@gmail.com - Manager of furniture company

Subject: Request about signing business cooperation.

Date: Sunday, 26th June

Dear Ms. Victoria,

I am Libra Vichael - a marketing team department of ABC Furniture. Yesterday, I came across this poster in Giga Mall, which located in Pham Van Dong St., Thu Duc City. I am pleasure to cooperate with your business in long-term period.

Our company, ABC Furniture, has an experienced in cleaning offices for 12 years. And almost these business have a good feedback for our company, enclosed are copies feedback about services, including photos of the feedback messages.

I have been following your company’s mission for quite some time and I find some benefits of our business which can make you feel satisfied when choosing our business.

Firstly, we have selected a professional team of cleaning employees, they will continue work when use satisfied

Secondly, at the first time when your company using our services, we give 50% discount for this time.

Finally, when you use our service 10 times, our business will accumulate points for your company and redeem one free voucher at the next time

I am looking forward to your response. If you have any questions, freely contact me by phone number 0123-456-789.

Sincerely,

Libra Vichael

A marketing team department

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From: HellenCosmetic@gmail.com - Customer Service Manager of Hellen Cosmetic

To: thuyvan05@gmail.com

Subject: Respond the complaint to customer

Date: June 20, 2022

Dear Ms.Van

Thank you for your feedback on the staff attitude of Hellen cosmetics store at branch 321 Le Van Viet, Thu Duc city. We take customer satisfaction very seriously and are happy to hear from you.

First, I'd like to apologize for the disappointment you've experienced recently. I want you to know that we appreciate your feedback. It will allow us to resolve any issues that arise and help us improve our services. => đoạn này giống đoạn trên, làm gọn lại: cám ơn - tóm tắt sự việc và xin lỗi

Because that employee is a new employee who has not been given specific instructions and does not have much experience in product information=> lý do quá cụ thể gây bất lợi cho danh tiếng cty => suggested: We have investigated the issue and found out that the employee has been hired recently, which has not been experienced in handling with unexpected problems. Although the staff did not mean to behave unprofessionally, his/her problem-solving approach was not skillful enough., there are many mistakes. And it was the end of the shift, so the staff was not really attentive to customers. We are very sorry for your bad experience at the store. To better serve our customers, we disciplined the employee to set an example for the new employees. ( tóm lại: mới + thiếu kn => hậu quả + xin lỗi hoặc cuối ngày mệt và sốt => hậu quả + xin lỗi)

In order for you and other customers to have a better service experience, we are offering 20% ​​off your next purchase at our store branches. => thêm giải quyết về new employee

If you have any questions or need further assistance, please reply to this message or call us at 0909.090.090

Best regards,

Jane

Customer Service Manager

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From: melili0921@gmail.com

To: JennyLe@gmail.com

Subject: Respond to complaints email about employees behavior.

Date: June 26, 2022.

Dear Jenny, thank you for the opportunity to offer my services to your corporation=> Xuống dòng sau Dear..... My company is really thankful for your feedback about my service on June 22, 2022. When you visit our Meli clothing store at Vo Van Ngan branch, District 9, Thu Duc. We received that We received feedback about the sales staff's dissatisfaction with the service attitude.=> đọc lại coi có kỳ ko?! We sincerely apologize for this unexpected issue and we have researched and found => chọn 1 từ thôi the cause of this problem.

We have researched and knew that on June 22, (2)our store opened a sale of 40% for each bill, because it was a fairly large scale, (3) so the customers were quite crowded so leading to the staff unable to control all items in the store. Therefore, we have had a bad attitude when serving customers. (1) In addition, my company's employees had sick employees, so they took a day off work and resulting in a shortage of staff for a very crowded day.=> đẩy lên đầu tiên rồi đến ngày sale đông đúc dẫn tới bất cẩn và thái độ thiếu chuyên nghiệp, gây ra sự việc đáng tiếc.

We would like to apologize for the inconvenience that these problems have caused. In order to compensate you for my company's fault, I will review the quality of the staff and the store=> solution phải giải quyết dc nguyên nhân đưa ra, xài "we" né "I" .Besides, we will directly send you a 20% discount code for your next bill if you come back to our store.

On behalf of our company, we hope the information we offer is helpful and we humbly look forward to serving you in the future.

Yours faithfully,

Meili

CEO of Meli Clothing.

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From: Tom689@gmail.com

To: Alice123@gmail.com

Subject: Respond about the complaint unprofessional behaviour of staff

Date: 26 June 2022

Dear Alice,

I am Alice=> ???, the head of service=> viết hoa chữ cái đầu của chức vụ department of ABC barkery. I received the email that you registered a complaint about the staff. My company apologises to you for the unprofessional attitude of the staff to you.

My company apologises for the mistake=> bị lặp ở trên, xài cấu trúc khác, tóm tắt sự việc của khách khi đưa lý do problem để xác nhận sự việc trên là đúng. My company opened a new store and because of the new brand, my staff has not trained well and we lack of staff.

To solve this problem, my store had opened in a few days and we lacked the staff.=> đọc lại coi nghĩa kỳ ko?!? On this day we would like to train staff again. And I have a discount 50% when you come back to the store again.

One=> once again, our company apologised => khi kể chuyện đã xảy ra mới xài past simple for the mistake. We hope you come back to the store and experience our service again.

Yours sincerely,

Tom Thomas

Head of department service.

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From : davidteo123@gmail.com

To: Usrestaurant@gmail.com

Subject: Response email to request of doing business together.

Dear Mr. Lee,

I’m David from L&C company. Our company is L&C company, which is located at 122 Vo Chi Cong  street, in Ho Chi Minh city. Our company is one of the top providers of crab and lobster in our business and we can provide whatever number you want. Our products have a certificate for food hygiene and safety and all of them are fresh. We will have a special promotion for your company when your company imports goods from us.

In addition, we would like to know more about your company. Can you tell me about the restaurants in your network? Furthermore, we want to know how often your restaurant requests our delivery service so we can preserve supplies and ensure the freshness of seafood.

Finally, we are pleased to collaborate with your company.

Yours sincerely,

David

Customer service of L&C.

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From: Jenny.345@gmail.com

To: Amy.123@gmail.com

Subject: Response to complaint email about the behavior of staff

Date: 3 June 2022

Dear Ms. Amy,

Thank you for your feedback on 2 June 2022 went you visit Xing Spa at 90/8 Phan Trung, Tan Tien, Bien Hoa, Dong Nai. We noticed that when you visit our Spa to relax then feel disappointed with our staff behavior because they talk too loudly and do not happy when you remind after that she makes you hurt on your hand. We apologize to hear about your experience and we must carry on an investigation to find out how we fell short this time.

We were confirmed that on the day 30 May, our Spa really crowed and do not have staff to welcome the customer in the living room, besides we were taking to the staff do for you in that day=> ???, so we admitted the mistakes on the Spa. Unfortunately, the day you came I had to go out to solve some private problems, the results do not have people to greet you in that room. => you don't need to repeat the problem but to give the reasons

On the morning of your experience, some of our staff were tired and she received five massages body for customers in the previous time, resulting in action bad attitude with you. We also did as you requested, we were always having people in the living room to ready consulting services. Moreover, the staff shows bad attitude, we have taken strict measures, and we promise that does not have any mistake will happen again.

On behalf of our staff, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. Moreover, we will compensate for the damage by paying the cost of the medicine you go to the hospital. In order that we will give you a voucher for five million that can do the services at the Spa including a new high-tech body whitening service coming soon. I also enclose a voucher and statement of apology that I will be responsible for any errors.

We hope that you will take advantage of our offer and stay with us again. We look forward to seeing you soon.

Yours faithfully,

Natty Amy,

Manager of Xing Spa

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From: owenchau@gmail.com

To: rachelbui84@gmail.com

Subject: Request a business cooparation

Dear  Ms.Rachel,

Our company is Owen Seafood, which locates in Long beach, California, specializing in seafood - We have deliveries seafood to more than 400 restaurants in the US and abroad since 1990 with the market prices and the warranty that the seafoods alway fresh on the customer's hand. We express our interest in trading with your company in making regular lobster and crab deliveries.

In addition, could you please tell me which size of the lobsters and crabs that your company use, this greatly help us to offer to you the best price. Furthermore, please give us the information about how frequently your company would order and the quantity you would like to served so that we could prepare carefully to make sure all the seafoods will be deliveries to you on time and delivered in sufficient quantity.

Hope the infomation I provided is useful to you. Finally, we are looking forward to cooperating with you.

Your sincerely,

Owen Chau

Owner of Owen Seafood Supply & Co.

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From: Amy123@gmail.com

To: Mywall332@gmail.com

Subject: Request email for the service

Date: 25 June 2022

Dear Tania Parker,

My name is Amy the manager of Gala company, we special in features interior furniture located at 8509 S Figueroa, Los Angeles, CA 90003-277, USA. Present our company have 55 branches all over United States, our brand can be easily searched on foreign and domestic websites.

On 24 June 2022 I came shopping mall then see the poster of house cleaning services and we want to rent your service in our offices in the company. With reference to your advertisement, would you please send me full details, prices, time for working hours and information all your staff will working in there. Besides if your staff work with makes us satisfied with the service, we will sign a long-term contract, so we would like to ask about the price for long-term rental.

We are looking forward to receiving you rely, please contact 037327298 if you have any question for us. We hope to cooperate with you as soon as possible.

Your faithfully,

Natty Amy

Manager of Gala company

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From: Mr.K@gmail.com (Manger of Hehe Furniture)

To: TaniaParker@gmail.com (House Cleaning Services)

Subject: Proposed cooperation

Dear Ms. Tania Parker,

I am K - Manager of Hehe Furniture, our company specializes in providing interior products for families, businesses, cafes. Established in 2015, with more than 6 years of experience in the field of furniture. We are honored to serve many customers, including large corporations such as Masterise Homes, Bitexco Group,… Currently our company is lacking in cleaning services for furniture and home products. Luckily, yesterday when we were in the mall, we saw your company's poster for home cleaning services. So today we immediately contacted your company to cooperate.

When cooperating, your company will receive very good profits and  Hehe Furniture will advertise your company on the platforms we have. We believe this cooperation will be beneficial for both parties. We can discuss more about profit policies when cooperating in the near future.

We look forward to your reply about suggestion to our company. If you have any problem, please contact me at the above address by phone at 090985983.

Best regards,

N.A.K

Manger of Hehe Furniture

672 CMT8, District 10, HCMC

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From: samsmith7124@gmail.com

To: alleymadision034@gmail.com

Subject: Respond complaints email about employees behavior

Date: June 23, 2022

Dear Ms.Alley,

Thank you for your letter which alerted us to the problem that you have been having with the Cham branch on Saturday June 18 at District 9, Thu Duc. It has been brought to our attention that after you bought clothes from our Cham store, you registered a complaint stating that you were dissatisfied with the services that you have received => combine to shorten these sentences. I sincerely apologize for any inconvenience these issues may have caused you and we have carried on an investigation to find out how we feel=> fell short this time.

The reason for the mistake was that on that day, we opened a new store in District 2 branch; most of the old employees will be transferred => past simple to that new branch within one week. On the day you come to our store, all of them are new employees resulting in a lack of professionalism in customer care. That is our fault because we didn't focus on training the staff  before giving them official employment.

On behalf of the Cham branch, I would like to offer our sincerest apologies for the inconvenience that this problem has caused to you. For you to have a good experience, we will retrain all our staff, make sure that this inconvenience never happens again. In appreciation=> In appreciation of a valued customer, you have been a loyal customer, we will give you a discount voucher up to 50% for the next buy and other rewards=> be specific for you. Finally, may we say that this was an exceptional mistake , or it rather rarely occurs again. Thank you for your patience in this matter, and we look forward to hearing from you again.

Your sincerely,

Sam Smith,

Manager store.=> Store Manager

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From: rachelbuiABCspa@gmail.com- Management of ABC spa in district 9 branch
To: lilycollins87@gmail.com - The customer of ABC spa
Subject: Response the complain to customer used service

Dear Mrs. Collins,

Thank you for the recent feedback on ABC spa services, specifically at district 9 branch. We received feedback that you were dissatisfied with the service about hair care combo you received on Sunday, January 18 . We are sorry to hear about your experience with our service and we have carried on an investigation to find out how we fell short this time.

Because the number of customers on Sunday is quite crowded, so the staff serving you is not attentive.=> Past simple.  We are very sorry to have kept you waiting for so long. In order to better serve you, we have hired new staff. Because of the rush of time, you have not been properly trained=> ? pronouns, so the skill has not been mastered, leading to mistakes in the process of taking care of your hair.

I  would like to offer our sincerest apologies for the inconvenience that these problems have caused you. In order that you can experience better service, I would training => V1 my staff more carefully and always check the booking list to control the amount of customer. Besides, I will give a 20% discount for you for the next service=> be specific you use at ABC spa.

We hope you will take advantage of the offer and stay with us. Hope to serve you next time.

Yours sincerely,
Rachel Bui
Management of ABC spa in district 9 branch

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From:  alleymadision034@gmail.com

To: samsmith7124@gmail.com

Subject: Request email about cleaning services.

Date: June 25, 2022.

Dear Mr.Smith,

Our company is ABC company, which is located in District 9, Thu Duc, specializing in interior furniture. I am writing this email to request cooperation with your company in cleaning our offices monthly. With reference to your advertisement in Thu Duc shopping mall, would you please send me full details about the price of the services in one month and how long does an office cleaning session last? Regarding the guarantee, does your company have any safe insurance belongings for customers in process working. Moreover, I would be grateful if you send us more information about the satisfaction level of other customers and the experience of staff in your company.

On behalf of the ABC company, I hope that our company can cooperate with each other. Thank you for your information. I am looking forward to your response email. If you have any questions, freely contact me by phone number 084-7625-798.

Your sincerely,
Alley Madison

Assistant director.

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From: DanielNguyen1702@gmail.com , Owner of DN.InteriorFurniture

To: TaniaParker123@gmail.com, Owner of House Cleaning & Service

Subject: Request on collaboration

Dear Ms. Parker,

May I introduce myself and my company. My name is Daniel Nguyen, and my company specializes in interior design and furniture. Founded in 2010, we have a 12 year-experience in the business, and have provided our services and products to multiple high profile clients, such as The Viettel Building, Windsor Plaza, Phu My Hung Office Tower, etc… . As our company grows, we are expecting to extend our specialization in other fields in order to provide the customers with a fully rounded experience with top-to-bottom services, which leads us to look for a partner with experience in the area of house cleaning. Yesterday we came across your poster in a shopping mall and were wondering whether your business is interested in collaborating with us.

Our company can divide the profit in the most advantageous way with your company, as I believe that we can be mutually beneficial in the long term and be close partners.

Would your company be interested in collaborating with us? Please let me know if you are available in the near future to discuss this further.

Best regards,

Daniel Nguyen

Owner of DN.InteriorFurniture.

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From: ACFurniture11@gmail.com - Marketing Manager of AC Furniture Company

To: CleaningServices@gmail.com

Subject: Business cooperation requirements.

Date: June 25, 2022

Dear Mr.Parker

I am Ana -  Marketing Manager of AC Furniture Company. Firstly, AC Furniture Trading Company would like to send our valued partners greetings, good luck and success. We wanted to work with a company in the home cleaning business, but fortunately we came across this poster in a shopping mall. Our company thinks that your company's service is suitable for our company.

When we cooperate, your company will get 25% commission on an order, or depending on the number of products. This will benefit both sides.

If your company needs to cooperate or want to know more details about the information, please contact our company via the email above or contact us directly at the phone number: 0909.876.545. Looking forward to cooperation and service.

Sincerely,

Ana

Marketing Manager

AC Furniture Company

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From: rachelbui84@gmail.com- The manager of ABC Interior Furniture
To: johnnydepp78@gmail.com - Head of house cleaning service
Subject: Request about signing a long-term cooperation contract.

Dear Mr. Depp,

I accidentally saw the poster of the company in a shopping mall. I am very interested to be able to cooperate with your company.

Our company specializes in providing all kinds of furniture such as sofa, wardrobe, bed, ... and most of our products are made from wood. Therefore, we always want the product to be delivered to customers in the cleanest state. So we would like to use your cleaning service to be able to clean the product thoroughly before delivering it to the customer.

Our company will split 25% of sales profit for your service in exchange for customer satisfaction. Therefore, both sides will benefit and the revenue will increase day by day.

If you have any questions, do not hesitate to contact me by email or by calling 376 888 992. I looking forward to the opportunity to cooperate with your company.

Yours sincerely,
Rachel Bui
The manager of ABC Interior Furniture

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From: DanielNguyen123@gmail.com, Owner of Seafood Supply & Co.

To: BruceStafford456@gmail.com, Owner of Stafford restaurant.

Subject: Response to previous corporation email.

Dear Mr.Stafford,

I received your email yesterday regarding the regular deliveries of lobster and crab to your restaurant. We humbly introduce our store, which is the best seafood supplier in the area. We have provided our supplies to multiple restaurants, and all are still our business partners. We are also proud of our steady source of seafood depending on the season. Our store would like to inform you that our store kindly accepts your request, however we would be much appreciated if you could provide us with more information.

Firstly we would like to have your restaurant’s specific location, this would greatly help us find the most suitable route from our store to your restaurant. Secondly, we would like to know how frequently your restaurant would require our delivery service so that we can preserve the supply and guarantee the freshness of our seafood. Next our store kindly requires more information regarding your restaurant’s facility quality, this information would determine whether your restaurant is sufficient enough to preserve the seafood for later servings, as well as we can provide you with our opinion on improving the facility in order to preserve the quality of the seafoods.

On our side, we can guarantee that the quality of our supplies is the best we can offer. Our deliveries can be greatly on time and we can assure you of a steady flow of supplies. Finally, we are looking forward to working with you.

Yours sincerely,

Daniel Nguyen

Owner of Seafood Supply & Co.

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From: sunny26@gmail.com- Head of service department of House furniture company.
To: tommy123@gmail.com.
Subject: Requires signing a long-term contract for house cleaning services.
June 25, 2022.
Dear Tommy,
My name is Sunny, I am currently the service manager of House furniture company. Our company specializes in household furniture such as tables, chairs, wardrobes, feng shui objects, .. and especially are made of wood. We need a house cleaning service for our customers once the products are delivered to their homes because the furniture is very dusty, it can make their home dirty and that will disappoint the customer.
I came across a poster advertising your company's cleaning service in Vincom shopping mall. I feel very interested and after learning, I would like to ask your company to cooperate with us for a long time.
I think we can have a long-term cooperation with each other because it will be profitable for both sides. Our company will split 30% of sales profit for your service in exchange for customer satisfaction. Thus, the revenue will increase and there will be many new customers for us.
Are you available on June 29th to have a lunch and discuss this with me.
Thank you,
Sunny.

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From: Meli211@gmail.com

To: Tomandjerry@gmai.com

Subject: Response email to the request to do business together.

Date: June 25, 2021.

Dear Tom,

On June 22, 2021, I received an email from your company that you need a supplier that regularly delivers lobster and crab. Thank you for trusting my company.

My company is ABB, located in the center of South New York, established for over 40 years and achieved a certain amount of trust and success. My company has won many awards for being the top of the cleanest and largest seafood suppliers in the country. In addition, every month we sell more than 1000kg of seafood of all kinds and have many new customers and are highly appreciated by old customers, So I believe that my company will not be disappointed.

Additionally, please tell us more about the exact requirements of seafood delivery. The details of quantity and the delivery date we need to offer. If your company orders a standard quantity, we will give your company a discount on the first order.

I hope this cooperation can be successful and hope you reply to us.

Best regard,

Meli

CEO of ABB Seafood.

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From: MMfurniture12@gmail.com

To: Mywall@gmail.com

Subject: Request about signing a long-term cooperation contract.

Date: June 25, 2022

Dear Mrs Robins,

My name is Phuong Uyen, manager of MM Furniture marketing department. The services we supply to customers are furniture such as chairs, tables, beds, cupboards, etc, that are put into a house or other building.=> làm ngắn lại bằng cách ghép 2 câu thành câu ghép câu phức, Our company features in interior design such as ..... . In order to maximize the customers' expectation/ experience, we are looking for a trustworthy partner to cooperate with.  (When shipping new furniture to customers' houses, they often require more services to arrange furniture and clean their houses. )

Yesterday I came across your company's poster in the Aeon mall so my company decided to contact your company for long-term cooperation. => ko thấy request gì

In our plan, we have a special discount program for customers who require cleaning services. Profit revenues will be divided into 2 companies, we know that the profit is not too big. However, we should bring quality services to customers so that for a long time, we will get numerous loyal customers. => nêu benefit khái quát và hấp dẫn hoặc là kêu meeting để thảo luận sâu hơn về benefits chứ ko nên nói ngay lúc này

Please contact the number 012345678 or email CEOMMfurniture@gmail.com, I think we need more time and information to plan the cooperation. I hope you have time to set a meeting directly in my company in June.

Sincerely,

Uyen

Do Pham Phuong Uyen, manager of mM Furniture marketing department.

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Write a complaint email against an employee's unprofessional behavior in a service.

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From: ACSeafood@gmail.com - Marketing Manager of AC seafood company.

To: LuaRestaurant@gmail.com

Subject: Business cooperation requirements.

Date: 24/06/2022

Dear Ms,Lucia

Firstly, AC Seafood Company would like to send to our partners respectful greetings, good luck and success. I am Ana-marketing manager of AC seafood company. We express our interest in partnering with your company on lobster and crab supply.

AC Seafood Company is one of the largest suppliers of seafood products, especially lobster and crab, in New York. After more than 15 years of operation experience, the company has constantly affirmed its brand position in the market and the trust of customers. Currently, the company's products have been exported to more than 30 countries and regions, along with a nationwide distribution system. So I think our company will meet the needs that your company needs.

We are very pleased to invite you to visit our company to be assured of our products and quality. We are committed to always give your company the best products - services with reasonable price policy, high discount and many other incentives. With goodwill cooperation for mutual development. We believe in good and long-term success in the cooperation between us and your company.

If your company needs to cooperate or want to know more details about the product, please contact our company via the email above or contact us directly at the phone number: 0909.876.545. Looking forward to cooperation and service.

Sincerely,

Ana

Marketing Manager

AC Seafood Company

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Your company features interior furniture and wants to work with a company that is in the area of house cleaning service. Yesterday you came across this poster in a shopping mall. Write a request email to their service.

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From: Newyorkseafood27@gmail.com

To: Hanrestaurant12@gmail.com

Subject: Response email to request of doing business together.

Date: June 25, 2022

Dear Mr Robins,

On June 22, 2022, our company New York Seafood received an email from your business and you are looking for cooperation that makes regular deliveries of lobster and crab to your chains of restaurants in New York.

As you know, we have directions extremely near from your restaurant,it is just 5km from New York Seafood to your restaurant. In our system, we import fresh seafood from Coney Beach and Manhattan Beach in Brooklyn, early in the morning when the fishing boat arrives. Next step, we process and pack according to the ordered order, depending on the size and quantity of each order, we will have different handling. Our business always ensures to bring customers the freshest and best quality seafood.

In the future, if we can have long-term cooperation with many promotions programs, quality products will be sent to you. I hope you have time, we will meet face-to-face to make better plans for the cooperation. Please contact us by phone number: 01234250667 if you need more information from us.

Sincerely,

Do Uyen,

CEO of New York Seafood.

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From: henrynguyen@gmail.com
To: tomcadasi@gmail.com
Subject: Response email from a seafood supplier

Dear Mr.Cadasian

I’m the owner of the biggest seafood supply chain in Canada, specializing in lobster and crab. Our products are caught and grown in a safe environment and refreshed every morning. About the price, the price depends on the size of each one, and I will alway offer you a market price. I make sure about the best quality of lobsters and crabs, and there will be a return and change policy if you are not pleased. Moreover, if you receive the product with a huge quantity and regularly, i will consider a discount and ship destination.

Furthermore, can you tell me exactly the amount of shellfish that you want our company to supply per day and the number of restaurants we need to deliver to as well as the size of lobsters and crabs that you want.

I look forward to your reply and i hope that we can be good partners.

Best regard,
Henry Nguyen

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From: nguyetmass160036@fpt.edu.vn- Director of lobster and crab distribution company.
To: Tom- Owner of a chain of restaurants in New York.
Subject: email response to business cooperation request.
Dear Tom,
On June 23rd, I received an email from you and noticed that your restaurant chain is in need of a large number of lobsters and crabs to serve customers. I am very honored to have your trust and I think we will have the opportunity to cooperate in the future.
Fortunately, our company specializes in selling seafood, especially lobster and crab. Up to now, we have distributed to more than 100 large and small restaurants in New York and every day we have new customers. My company and I always put the quality of seafood on top and serve for the benefit of customers. If you cooperate with us, the price will be the lowest in the market and completely free shipping. Besides, there is a return policy if the shrimp and crab are not fresh or not as advertised.
In order to cooperate, please send me the quantity of lobster and crab you need and the address of the restaurant. We will ship to your place and enthusiastically advise you.
Thanks for your information.
Your sincerely,
Nguyet- Director of lobster and crab distribution company.

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From: ruizalatan@gmail.com
To: smithwilliam@gmail.com
Subject: Reply email to request of doing business together

Dear Mr. William,

We are hearing that you need a supplier specializing in lobsters and crabs. Our company is TTC, located in Vietnam, specializing in kinds of seafood, and perhaps our company fits the criteria that your restaurant chain needs to be able to cooperate with each other for a long time.

Regarding products, we have a full range of sizes of all kinds of seafood, including those that your restaurants needs. The transportation by our company ensures that the product will always be fresh when stored by freezing. As for the product price, we will discuss further so that our company can offer promotions based on the cooperation of the two parties.

In addition, we need more information from your company. Please provide our company with a specific delivery address along with how many products to provide. In addition, please provide us with more product dimensions and product delivery schedules so that we can arrange the right shipping to the needs of your restaurant chain. Hope you can leave your contact information so that it is easier for us to communicate.

If you wish to cooperate with us. Please contact us at 234-789-686. We look forward to hearing from you soon.

Yours faithfully,
Rui Zalatan
CEO of TTC Seafoods Company.

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From: Iriss2313@gmail.com- Director of US seafood company

To: Jacksonlee@gmail.com. com - Hotel owner Alex

Subject:Response email to request of doing business together.

Dear, Jackson

I'm Iris- Director of ABC seafood company. On June 15, 2022, I received an email that you need a supplier to make regular lobster and crab deliveries in your chain of restaurants. Thank you for choosing our company.

Our company specializes in providing fresh seafood and high-class seafood such as lobster, king crab, snail... and seafood transportation service. Our company has links with seafood farms so we guarantee you will get it at the most reasonable price and fresh. In addition, we also own a chain of delivery trucks that can keep cold, so the seafood when delivered to you will always keep its freshness. Our delivery routes are spread all over the country so we can cover all your branches and ensure on-time delivery. We always have policies to protect customers such as compensation when goods have problems or are delivered late. If you want long-term cooperation, we will have promotional policies for your restaurant.

For this cooperation to be successful, our company would like to know some more information about your restaurant. Can you provide us some information about your restaurants such as address , number of your restaurant,... you need to share what kind of seafood i provide, how much and The delivery time you desire for each item is fast so we can deliver on time and stay fresh. In addition, we also hope that you can provide contact information such as address, phone number, email of each branch manager for emergency use.

We look forward to receiving your reply on the proposal from our company. Hope the information I provide is useful to you.If you have any problems, please contact me at the above email address or by phone number 0915683546.

Sincerely,

Iris

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From: Emma28@gmail.com
To: Alexnguyen@gmail.com
Subject: Lobster and crab supplier

Dear Mr. Alex,

I'm Emma - manager of MT fresh seafood supply company. At 23 Le Van Viet Street, District 9, Ho Chi Minh City. We have received an email from your restaurant asking us to be your long-term seafood supplier. We are confident that all services from us will make you satisfied.

In terms of service we have a supply chain of 100 large trucks and small emergency vehicles. Our route stretches across the country so it's easy to deliver anywhere and ensures that your order gets delivered as quickly as possible. In addition, we also have our own method to preserve fresh seafood, so we are committed to lobster, crab provided by us will be completely fresh. Above all, for long-term cooperation customers we will There are many different offers.

Hope the information I provide is useful to you. In addition, I have some questions about the amount of goods you want to import, information about the restaurant branches you need to deliver and the delivery time you want.

If you want to cooperate or have any questions about our company's services, please contact me via email address Alexnguyen@gmail.com or phone number 0865486454. Looking forward to hearing from you.

Best regards,

Emma Nguyen
Manager of MT . Seafood Company

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From: hoanghoa.eg@gmail.com

To: paulhoyer.furi@gmail.com

Subject: Request for doing business

Date: 24 June, 2022

Dear Mr.Paul,

My name is Hoa from EG company. On 22 June 2022, I received an email from you. Thank you for contacting us to ask us as a supplier that makes regular deliveries of lobster and crab to your chains of restaurants in New York.

EG Company has extensive fishing grounds where we breed a wide variety of aquatic products. Our company can provide about one ton of seafood daily to the market. EG Company can ensure the freshness of seafood when it comes to all the customers. All of my partners are always satisfied with our company products.

I’m mailing to inquire about a partnership between your business and mine. I would like to know more details about your requirement for the lobster and the crab. What kind of lobster and crab that you need? What size of it that you want? Would you please send me the information about your chains of restaurant and a short contract that point specific the quantities of lobster and crab that your chains of restaurants need a day, the way that my company could deliver products to you. I also enclosed the details information of EG company to help you have a comprehensive understanding of my company.

I look forward to hearing from you. Please let me know if you want more information about EG Company or the products via this email address. I hope that it will have a good partnership between us in the future.

Yours faithfully,

Hoang Hoa - CEO of EG Company

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From: July@gmail.com - Sale manager of Seafood supplier

To: Thy@gmail.com - Manager ABC restaurant

Subject: requesting to do business together.

Date 24 June 2022

Dear Thy,

I am July from Seafood supplier company. I see the information your restaurant is looking for a seafood supplier, namely shrimp and crab in New York. Fortunately, our company can respond to your needs.

As you know our company can provide a large amount of seafood daily at a reasonable price. In addition, my raw materials have a clear origin and are tested by the Food Administration (USFDA) in the USA. In our media you can see positive customer reviews about our quality and freshness and our professional service. I hope that we can happily cooperate with each other.

About the contracts, I have some questions that need to be discussed with you.There are currently classified into shrimp and of three levels. Very large, medium, small type. Do not know how much seafood your home needs? Beside, our company is near your restaurant, the delivery cost is very cheap in the time when the gasoline price is very high. If you order more than 1 thousand dollars in 1 month. We will exempt all shipping costs for you.

Please contact me at 012345567 if you have some questions. We look forward to receiving your email. I hope that we can work together for a long time.

Sincerely,
Thy - Sale manager of Seafood supplier

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From: Nhi Dinh Thi Phuong (nhidinh@ABCsupply.com)

To: David Nguyen (davidnguyen@NYrestaurant.com)

Subject: RE: DOING BUSINESS TOGETHER_NEW YORK RESTAURANTS

Dear Mr. Nguyen,

I read your email mentioning that you are looking for a supplier. Therefore I am very pleased to know that one of my most loyal customers, Christopher Le, suggested our supply chain to you. I had also been well-informed about the situation earlier by Mr. Le and was looking forward to receiving from you.

On the other hand, however, I am afraid that I would have to turn down this wonderful opportunity from you. There is currently a large number of orders at the present and we are not able to process all of the orders. In addition, as you might have known, the COVID-19 pandemic has heavily affected our business, which led to the cut of employees. As a result, we do not have enough time and resources for the packaging and delivery of the parcels. While we are noticed of using third-party delivery services, there are still concerns that the delivery fee will be higher and our shellfish might be no longer be fresh upon arrival, which will not worth the money you will be paying for.

However, according to our calculations, most of our current orders will be sorted out before the end of September. Moreover, as the pandemic situation is almost being under control, we are hoping to be able to have every of our staff members going back to work very soon. Consequently, I can say in confidence that we will be able to do business with your restaurants as soon as late September.

If there are any further questions, please do not hesitate to contact me by replying to this email or at 123-456-7890 during business hours.

I am looking forward to hearing from you soon.

Best regards,

Nhi Dinh Thi Phuong

Owner, ABC Seafood Supply.

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From: rachelbui84@gmail.com
To: Owenchou0302@gmail.com
Subject: Request of business cooporation

Dear Mr. Chou,

Our company is Rachel Seafood, which locates in California, specializing in supplying seafood for many restaurants in US. We express our interest in trading with your company in makes regular deliveries of lobsters and crab. The amount of seafood we sell is up to nearly 100 kg per day. In terms of transportation, we have specialized trucks for transporting seafood along with a modern freezing system. That's why we make sure seafood is always fresh when delivered to our customers.

Besides, when buying in bulk, we will reduce the shipping fee for customers. With reference to an advertisement on your website company, would you please send about the amount of seafood your restaurant need and the time of the delivery my company will ship seafood to your restaurant. Would you tell me the way payment of your company.

I hope to have the opportunity to cooperate with your company. Please contact me by email or by phone at 123 543 555

Your sincerely,
Rachel Bui
Sales Manager

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From: Annanguyen@gmail.com - Director of J . Seafood Company

To: Robpham@gmail.com - the US owner of an up-market chain of ABC restaurants

Subject: Response to request of doing business together.

Dear Mr. Rob,

Thanks for contacting us. Our company is J seafood company, specializing in providing fresh seafood, such as lobster, crab, snail, .. Prices range from $100-$2000. There is a full range of seafood sizes. And our shipping service provides freezing to ensure product freshness. You can request fast shipping service from us. On top of that, if you buy in bulk, and are a regular customer, we'll give you some incentives.

Let us know more about your company. Please provide us with information about the restaurant, the number of restaurants you want to supply. What is the product you want, what type, and quantity of those types. Delivery time to which you want the delivery to arrive. We need specific contact information such as phone number, email, contact address. We will serve you wholeheartedly.

If you wish to cooperate with us. Please contact us at 089- 9822- 082 or email Annanguyen@gmail.com for support if you need it. We are waiting to hear from you.

Your sincerely,

Anna Nguyen
Director of J . Seafood Company

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From: Natty Amy – Gala Supplier company

To:  Thomas – US company

Subject: Response email to request of business together.

Date: 24 June 2022

Dear Mr. Thomas,

Thank you for your email on 23 June 2022. I’m Amy from Gala supplier, my company focuses on regular deliveries of seafood to a chain of restaurants around America, present we must chain with 150 restaurants of customers and receive 1000 feedback through a website about fresh seafood and quality.

If possible, we want to know more about your company because we just see that you are the US owner of an up-market chain of restaurants. Besides you can please send us what number of lobster and crab in one day you want our company will deliver and what day you want our company to send for you because we have a lot of order then we need to know exactly so as not to miss any orders. Therefore, we have three sizes for lobster and crab, this is small, medium, and large and we have a lot of types for two products, so we do not know what you will choose.

We also enclose attached, the price of the type product, and the certificate please contact me at 0397572689 if you have some questions. We look forward to receiving your email.

Yours faithfully,

Natty Amy

Manager of Gala supplier company.

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From: alleymadision034@gmail.com

To: samsmith7124@gmail.com

Subject: Request email on doing business together

Date: June 24, 2022

Dear Mr.Smith,

I am writing this email to request on doing business together

First of all, Our company is ABC, one of the leading companies in the world supplying seafood to other restaurants, located in New York. I would like to know more details about your company so that we can understand each other better. About our company, the raw materials that we provide to you are caught from the wild and you can visit where we raise seafood if you want.

As you mentioned in the previous ones, We would like to know what kind of lobster and crab that you want our company delivered for your company because our company has many types of them and how much lobster and crab do you want us to give you.  Regarding delivery, we wonder when you want our company delivery to your company and what dates that you want us to bring to you. We will deliver to you the exact time that you want so don’t worry about these issues.

Please find attached feedback about our customer and certificate about our seafood. I hope we can cooperate with each other. Thank you for your information.

Your sincerely,

Alley Madison

Sales Manager.

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From: anna_duong@gmail.com - Supplier that makes deliveries of lobster and crab

To: anya_nguyen@gmail.com - Owner of an up-market chain of restaurants

Subject: Request of doing business together

Dear Ms. Nguyen,

I am Anna Duong - a supplier who has experience in delivering fresh seafood for the global up-market chain of restaurants, our branches are put at 12 places around the globe which can prove the growth and development of our business. We focus on your mission that your up-market chain of restaurants is finding a supplier that makes regular deliveries of lobster and crab. I have been following your company's mission for quite some time and I find some benefits of our business which can make you feel satisfied when choosing our item.

Firstly, we have supplied to 54 large and small restaurants around the world and the feedback from these restaurants is excellent and almost they are loyal to our business. Enclosed are copies of my feedback, including photos of the feedback messengers

Secondly, we take responsibility if the seafood which arrives at you is not as fresh as you expected because we had to select all of these lobster and crab targets the standard are shipped and moreover, we also have an oxygen tank to ensure the freshest seafood.

Finally, taking an advantage of 12 branches around the world, we will support the delivery fee for your up-market chain of restaurants if you buy in bulk and are loyal to our branch.

I am looking forward to your response. If you have any questions, freely contact me by my phone number 0123-456-789.

Sincerely,

Anna Duong

The supplier that makes deliveries of seafood

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From: Hohosupplier@gmail.com

To: GoldenGateRestaurant@gmail.com

Subject: Suggest cooperating with GoldenGate restaurant

Date: June 24, 2022

Dear Mr.P, (Owner of GoldenGate restaurant)

I am Mr.K - Manager of Hoho supplier. We received your email yesterday looking a supplier of lobster and crab for your restaurant chain. Luckily, we are the supplier that your restaurant need. We are supplying to many restaurant in New York and all of our customer they feel pleasant with our product.

Our specificly is provided seafoods, like crab, lobster, fish,… To deliver to the customer, we have a truck that equip a cold container to preserve seafoods always have a best condition to the customer, and when the customer request before one day, we will catch it from the sea so the product is always fresh.

Through our achievements, we believe that Hoho supplier will be a significant choice to consider for your restaurant. If you choose us, we will have a discount for first five order you place and more promotion we will discuss if we cooperate.

We look forward to your reply about suggestion from our company. If you have any problem, please contact me at the above address by phone at 090985983.

Best regards,

Mr.K

Manager of Hoho Supplier

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From: HubertMerton@gmail.com

To: VincinGeobert@gmail.com

Subject: Lobster and Crab supplier

Dear Mr. Geobert,

I am Hubert Merton. On the East Coast of the United States of America, in the state of New Deli, I handle the fresh seafood business Hiuden. We got in touch with you since we noticed an email from your restaurant asking for seafood suppliers, and thankfully I think the service that my business offers is perfect for you.

When I looked you up online, yyour restaurant truly pleased me. The majority of the restaurant chains on the US Northeast coast work with us, one of the top 20 greatest seafood firms in the Americas, and now our company  wants to broaden its impact on its Southeast destination is New York. Regarding our service, if you place a large order, I'll make sure it reaches as quickly as possible. We promise that the shrimp and crabs we provide will be completely fresh thanks to our water purifier system and temperature check in the transport vehicle.

We might explore scheduling a formal meeting to go over this notion in more depth if you think it is appropriate. In addition, I have a few inquiries concerning the restaurant's import procedure, including if you often place huge orders every month or only once, as is the case with East Coast eateries, and about the 20 percent advance payment policy. After getting the items, North will make payment. Because of our policy, depending on the quantity you purchase, we will give you a discount if you pay after 10 days after getting the items.

Hope the information I provided is helpful to you, looking forward to hearing from you

Sincerely,

Hubert Merton

Sales Manager of Hiuden Seafood Company

Address : 23D/65h, Riunear Avenue, New Deli, Heudebert Street

Contact number: 927-8832-916916

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From : alice123@gmail.com

To: Usownerrestaurant@gmail.com

Subject: Response email to request of doing business together.

Greetings,

I am writing an email to respond to you are looking supplier.

Our company is ABC seafood, which is located at 123 Pauter street, strict 2, in New York city specializing in lobster and crab. Our company is famous for supplying fresh seafood in the city. We could deliver 100 pounds of seafood per day.

With reference to an advertisement on your website company, would you please send about the amount of seafood your restaurant would like to need and the time of the delivery my company could ship seafood to your restaurant. Would you tell me the way payment of your company.

Thank you for your information.

Your sincerely,

Alice

Supplier of seafood company.

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From: namthse151231@fpt.edu.vn – CEO of NAM logistics

To: mileyemn@fpt.edu.vn – US owner of up-market chain

Subject: Delivery of Lobster and Crab

Date: 24/06/2022

Dear Ms.Miley ,

On 23/06/2022, I have received an email that you need a supplier that make regulars delivery of lobster and crab in your chains of restaurants. Thank you for believe in our company.

Fortunately, Nam logistics is the right place of what you looking for. Our company has a nationwide transportation chain of more than 100 large and small trucks to suit all roads. Every order we always have a policy to ensure that the seafood is always fresh, all cars are equipped with a freezer as well as a careful water tank. And if we have long-term cooperation, we will have a lot of incentives for you.

To understand more about your needs, can you tell me how many trucks you need? What time do you need ? And where are your restaurants location to easier for me to give you the best solution.

I look forward to your reply. Let me know if you need anything else. Please contact me at the above address or by phone at 090908778.

Sincerely,

To Hoang Nam

CEO – Nam logistics

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You have received an e-mail from the US owner of an up-market chain of restaurants. They are looking for a supplier that makes regular deliveries of lobster and crab to their chains of restaurants in New York. Write a response e-mail (200 words) to request of doing business together.

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From: Amy.123@gmail.com

To: Jenny.345@gmail.com

Subject: complaint email about the behavior of staff

Date: 2 June 2022

Dear Miss Jenny,

On May 30, 2022, I went to your Xing Spa at 90/8 Phan Trung, Tan Tien, Bien Hoa with a friend of mine and I had a bad experience and was disappointed because of the staff's attitude when We use your services to relax.

Unfortunately, I made an appointment on your Facebook at 2 pm on May 30, 2022, but when I arrived at your Spa, it seemed to be quite crowded, so I had to wait 30 minutes, but no one was welcomed. While I was doing the massage service, your staff talked loudly, making it impossible for me to relax, then I told her to lower her voice, but she showed no respect and strong hands on my body. I'm very hurt. When I got home, I found that my hand was bruised, and painful, I am disappointed with your service, it has damaged my body.

To solve the above problem, I want you to retain your staff and recruit more receptionists who only specialize in receiving and consulting customers, besides, I want to be compensated for the damage and receive an apology for I am also a long-time customer of yours and have also referred many of my friends to your Spa. Attached are pictures of bruises on my body please contact me at the earliest with phone number 0576.478.932.

We are looking forward to receiving your response.

Faithfully,

Myth Amy

Customer of Xing Spa

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https://docs.google.com/document/d/1ketQrzTOpn8rYDKgZIF30ZuwVYLeMsgpPHfZl8Miv-c/edit?usp=sharing

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In Vietnam