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Identify residents and their needs. Pay attentive to surroundings.

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Provide assistance and advise residents according to their needs.

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Follow the IDEA approach to provide the relevant messages to the right target audience group.

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Hear and listen to their request or needs. Help them out and link them with the relevant agencies if needed .

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Listen to their needs & advice them on the available policies which are suitable to them.

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To try our best to help residents.

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Listen attentively and try to do the best to help

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Beverly: First we will need to understand their background, then provide them with a solution that is tailored to their situation. The solution should not be limited to just financial aid, but also provide them with information where they can get some form of emotional support.

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To improve communication and make information simpler for our residents to digest.

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Identify their problem and provide them with suitable policies. Engage them to assess their needs by using all modes of interaction

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Identify their problem and provide them with suitable policies. Engage them to assess their needs by using all modes of interaction

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Huiping

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It is good to find channels where you are able to get the right information as we work so as to better serve the residents

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To ask, listen and put ourselves in their shoes.

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Ask them more questions to find the root of their issues/ problems facing to help them find suitable solutions to target more specifically.

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Gurpreet - To be more understanding to each other

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Important is to have good patient to listen residents’s feedback and continue to smile all the way and important is say “thank you” when they are angry for unable to get their TRF. Thank!

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Tiff - while making sure that we focus on the end users ie. Residents in our way, we have to also do due diligence and discern between reasonable and unreasonable requests.

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Zandy: Gather more solicited feedback during the conversation with residents during house visits, events or small talk over the CC counter.

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Listen to the residents and going the extra mile for them - sing kiat

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Understand the needs of residents.
Virtual events and courses.

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Huiping- Be positive and to encourage each other

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Huiping- Be positive and to encourage each other

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Neo - Don't be too fast to judge. Stay neutral & lend a listening ear.

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Meiling - listen with the heart

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Having more time to understand the view point and needs of residents and the time to go the extra mile for residents.

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To have an avenue of feedbacks/suggestions for residents/community to be more proactive.

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We carve the pavements for people to be able to meet other people so they can join hands and do something for the community.

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Allow residents to share more of their feedbacks or thoughts which may just helps me & the team in coming up with more unique proposal on the type of events or activity we can organize for the residents instead of the usual norm.

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Beverly- To do more house-visit and outreach.

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Contribute in doing sth different i.e. to participate and volunteer to help out ppl in need

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In the scope of work, what is something you would like to do differently/improve to incorporate resident-centricity further?

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Learning to build the bridge for Govt & People

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Stay neutral whilest listening tentatively, participate actively & raise questions

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To contribute actively.
And dare to agree to disagree!

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Staying neutral and encouraging participation

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Promote social cohesion and building a strong bonded community by understand the needs of residents.

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Stay neutral, participate and address concern with the right resources.

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Participate actively and listen to each other is important to keep conversations going in the workplace.

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Encourage everyone to engage in the conversation and constant pouring in of ideas for a more effective communication and problem solving time.

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Pay attention to listen, to use body language and eye contract too.

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Listen attentively participate actively.

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It is important to participate actively for brainstorming and questions when unsure.

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To always stay neutral and listen actively.

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Share one thing you have learnt with regard to facilitating conversations and would apply in your area of work.

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My role is a Admin doing admin work in Corporate Department. We serve with passion and teamwork to deliver excellent work. Thank!

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maintain good relations with partners and other stakeholders, thereby bridging communities and driving connectedness

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people - government - people Especially true during the current COVID-19

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Encourage/promote social cohesion

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Connect with the GRLs & residents

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to build communication & network with people, understand their needs

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incorporating the core values when engaging with internal/external stakeholders

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Debunking false news, explaining the policies/schemes intended for its purpose and providing relevant assistance schemes to those in need.

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my role at my CO allows the needy to feel they are still a part of society and able to live properly in their homes

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Integrate people from all walks of life and understand each other’s differences and culture.

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learn how to apply PA Core Values to my work

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We serve as a touch point to help the people in times of crisis. Also we create activities for residents to interact and bond with others.

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To practise PA core values

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To build relationships with people.

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With a better understanding of the past and relevance of PA in modern days, how do you think your role as a PA officer supports PA's purpose?

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To build a bridge between the community and the government, forming a vital connection for communication.

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