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SUNDAY, 16 MAC 2025

Orientation & Introductions – Met colleagues at the Raudhah Jaya Travel & Tours and received a briefing on company services and structure

Supervisor Briefing – The supervisor explained company operations (inbound/outbound Umrah and tour packages) and outlined my role in draft itinerary preparation.

Client Brief Intake – Reviewed a sample client request for a 10‑day Umrah trip. Recorded travel dates, accommodation standards, and budget constraints.

Background Research – Utilized Raudhah Jaya’s travel packages for Umrah and other destinations as reference .

Draft Itinerary Creation – Compiled a day-by-day itinerary in Google Sheets, detailing flights, hotels, transport, timings, and estimated costs.

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MONDAY, 17 MAC 2025

i. Work Process Involved

Joined daily team meeting to discuss pending bookings, client updates, and upcoming group departures.

Finalized flight and hotel reservations through ticketing portals and contacted providers to secure confirmations.

Emailed and post the updated itinerary and invoice to the client for confirmation, noting any requested changes.

Organized confirmation numbers, correspondence, and itinerary versioning in the agency’s shared drive.

ii. Equipment Used

Laptop + internet for research, bookings, and correspondence.

Google Sheets to track itinerary versions and cost changes.

Airline/hotel booking portals for confirmation of itineraries.

Email and WhatsApp for direct supplier and client communication.

iii. Relevance to UMK Theory & Practicals

Operations Management – Applied schedule management techniques learned to optimize travel flow and itinerary revisions.

Accounting & Finance – Practiced cost calculation, pricing models, and invoice generation using textbook principles.

Customer Relationship Management – Reinforced communication skills from UMK’s coursework by maintaining professional client correspondence.

ICT Applications – Leveraged spreadsheet formulas and email etiquette as taught in UMK’s modules.

iv. Issues & Challenges Encountered

Price discrepancy.

Late supplier response: Some confirmations were delayed due to different time zones and non-response during off-hours.

v. Solutions Implemented

Cross-checked multiple hotels, sourced alternate options and updated pricing, aligning with client’s budget.

Flexible scheduling: Implemented afternoon cultural tour and adjusted transport windows accordingly.

Proactive supplier follow-up: Contacted providers during their business hours; flagged pending confirmations to supervisor to expedite.

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TUESDAY, 18 MAC 2025

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THURSDAY, 20 MAC 2025

Practicing Flyer Creation with Canva

i. Work Process Involved

Define your practice goals – Decide on the purpose to guide your style and content.

Open Canva & choose flyer format – As per best practices, select the appropriate size and template: A5, A4.

Draft the message – Write concise copy with headline, key details, benefits, and a call-to-action.

Customize the template – Replace placeholder images with your chosen visuals (photo or illustration), adjust layout elements, apply your color scheme and fonts.

Use design techniques – Apply contrast overlays, alignment, visual hierarchy, and ensure readability .

Feedback & iterations – Preview, ask a peer or mentor to review, refine spacing, legibility, and visual consistency.

ii. Equipment Used

Laptop with internet – Access Canva’s design platform and assets.

Canva account – Utilize templates, photos, icons, and export capabilities .

Image sources – Canva’s built-in catalog or your own stock images.

Communication tools – WhatsApp/email for collecting feedback.

iii. Relevance to UMK Theory & Practicals

ICT & Digital Competency – Using Canva and cloud-based tools mirrors UMK’s ICT training.

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WEDNESDAY, 19 MAC 2025

Crafting Umrah Itinerary (April)

i. Work Process Involved

Client briefing session – Received client’s Umrah request: travel dates in April, group size , budget, desired hotel proximity to Haram, and special needs.

Information gathering – Researched available flight options to Jeddah or Medina for April using Air Asia airline schedules and other carriers

Itinerary drafting – Created a day-by-day plan in Google Sheets: included arrival, Ihram preparation, Tawaf & Sa’i schedule, travel between Makkah and Madinah, and return.

Route optimization – Used Google My Maps to plot key locations—Holy Haramain, Miqat points, hotel—and create efficient routes.

Preliminary review – Shared draft with supervisor for review and feedback.

ii. Equipment Used

Laptop + Internet for research and itinerary creation.

Google Sheets for planning timeline, accommodations, transport, and costs.

Google My Maps to visualize and optimize travel flow.

Booking tools/CRM to log flight schedules and hotel options.

Email & WhatsApp to communicate with supervisor and suppliers.

iii. Relevance to UMK Theory & Practicals

Operations Management – Applied project scheduling skills to sequence pilgrimage events and buffer times.

Tourism and Cultural Studies – Leveraged knowledge of Umrah rituals learned in Tourism Geography courses.

Corporate Communication – Drafted professional emails aligning with best practices from UMK’s communications module.

ICT Applications – Demonstrated practical competency using digital tools and mapping platforms (UMK ICT training).

iv. Issues & Challenges Encountered

Limited Amal flight availability in preferred April window, complicating schedule alignment

Hotel choices did not fully meet clients' proximity and budget expectations.

Route coordination complexity, with scattered locations between Makkah and Madinah requiring careful transit planning.

v. Solutions Implemented

Alternated airlines – Suggested using other carriers where Air Asia flights were unavailable for ideal timing.

Created options comparison table – Offered 2–3 hotel selections at varied price points near Haram.

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SUNDAY, 23 MAC 2025

Designing Umrah Pilgrim Certificates (April)

i. Work Process Involved

Task briefing – Supervisor explained the purpose of the certificate (to recognize pilgrims’ journey for Umrah April batch) and discussed required content: agency branding, pilgrimage date, pilgrim’s name, and a motivational message.

Select certificate template – Explored online platforms like Canva for suitable certificate layouts

Adapt design – Chose a template and customized it by adding the Raudhah Jaya logo, April pilgrimage dates, decorative borders, and placeholders for individual names.

Content draft – Wrote sample text “This certifies that [Name] has performed Umrah from [dates]” and space for signatures.

Review & feedback – Shared the draft with supervisor; made adjustments on layout, fonts, and color alignment with company branding.

Finalization – Exported the certificate as a high-resolution PDF (print-ready) and JPEG for email distribution.

ii. Equipment Used

Laptop + Internet: research and design work.

Design tools: Canva (free templates, easy customization)

Brand assets: Agency logo and official color palette.

Communication tools: Email/WhatsApp for internal reviews and approvals.

iii. Relevance to UMK Coursework

Graphic Design & Branding: Applied principles from UMK’s Visual Communication module—color harmony, typography, layout balance.

Corporate Communication: Drafting bilingual certificate text aligned with skills taught in UMK’s business communication course.

iv. Issues & Challenges Encountered

Template availability: Needed an Islamic-themed certificate that balanced professionalism without religious symbols conflicting with branding.

Font legibility: Font sizes were inconsistent, causing layout imbalance.

File resolution: Initial output was low-res, unsuitable for printing.

v. Solutions Implemented

Template alterations: Combined border design from Islamic-themed options with corporate template to ensure compatibility.

Font adjustments: Text size and style to ensure clarity while maintaining aesthetics.

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MONDAY, 24 MAC 2025

Meeting to Plan the Vietnam Package

i. Work Process Involved

Pre-meeting prep & agenda distribution

Shared meeting agenda 3 days in advance, outlining destinations (Hanoi, Sapa, Halong Bay), trip length, budget, group size, and logistics.

Destination & schedule walkthrough

Presented a draft itinerary covering northern highlights like Hanoi’s Old Quarter and Halong Bay

Logistics verification

Confirmed transport methods: domestic flights or train, cruise booking, hotel accommodations, local transfers.

Buffer & contingency planning

Added extra time to manage ferry/weather delays and high-traffic periods per Vietnam planning guidelines

Assign roles and meals

Delegated responsibilities for flights, transport, guide availability and food arrangements.

Collect and integrate feedback

Adjusted daily pacing, meal stops, and free time slots per team suggestions.

Finalize itinerary & document sharing

Converted schedule to PDF, uploaded to OneDrive, and distributed links to stakeholders.

ii. Equipment Used

Laptop + Screen-sharing/Projector – to display itinerary during meeting

Google Sheets/Docs – for live collaboration

Online Templates & Research – referencing 7-day and 10/12-day Vietnam itineraries

WhatsApp/Email – for communication and follow-up

iii. Relevance to UMK Theory & Practicals

Operations Management – Task sequencing, resource planning, and buffer time incorporation reflect UMK operations modules.

Corporate Communication – Leading discussions, gathering feedback, and clear stakeholder coordination mirror UMK communication skills.

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TUESDAY, 25 MAC 2025

Crafting Vietnam Itinerary (Hanoi → Sapa → Ha Long Bay)

i. Work Process Involved

Client consultation – Collected travel dates, group size, budget, and interests (e.g., cultural experiences, trekking).

Research – Gathered detailed info on flights, trains, buses, accommodations, and attractions in Hanoi, Sapa, and Ha Long Bay using travel blogs and guides.

Itinerary drafting – Created a day-wise schedule in Google Sheets, including transport links (overnight train to Sapa, bus to Halong), attractions (Old Quarter, Fansipan, Bay cruise), accommodation, and estimated costs.

Review and refine – Adjusted the draft based on supervisor feedback, addressing timing and pacing.

Presentation – Formatted a polished itinerary and shared it with the client for feedback.

ii. Equipment Used

Laptop + Internet: for online research and drafting.

Google Sheets: day-by-day planning, cost breakdown.

Google My Maps: visual route planning between cities.

Booking platforms/CRM: manage tickets and accommodations.

Communication tools: Email and WhatsApp for confirmation and feedback.

iii. Relevance to UMK Theory & Practicals

Project Scheduling & Operations Management: sequencing travel tasks and time allocation taught in UMK coursework.

Tourism Studies: selecting attractions using knowledge from Tourism Geography and Cultural Tourism units.

Corporate Communication: client coordination and professional presentation align with UMK’s business communication training.

iv. Issues & Challenges Encountered

Overly tight schedule: initial draft packed too much into single days (e.g., trying to do Sapa and Halong Bay too close).

Transport gaps: coordinating train/bus times for smooth connections.

Weather & seasonality: Chosen dates coincide with best season, but webinars warned about potential mist in Sapa .

v. Solutions Implemented

Optimized pacing: redistributed activities to avoid travel fatigue, following guidance from a 7-day sample plan .

Buffer scheduling: inserted free mornings and afternoons to absorb delays.

Alternate transport options: recommended overnight train to Sapa and shared bus for Ha Long Bay to streamline travel logistics.

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WEDNESDAY, 26 MAC 2025

TRAVEL KIT VIETNAM

i. Work Process Involved

Received travel details—destinations, group size, expected weather, and planned activities (city walks, mountain hikes, boat cruise).

1. Climate research: Used online sources to check weather in northern Vietnam; noted temperatures range from cool in Sapa (10–17 °C) to warm/humid in Hanoi and Ha Long (16–26 °C).

2. Checklist planning: Created a travel kit in Canva about destination in Hanoi, Sapa and Halong Bay

3. Product sourcing: Researched suitable items—quick-dry towel, rain poncho, universal adapter, trekking shoes, insect repellent, travel towel .

4. Visual mock-up: Designed using Canva with item photos and usage notes.

5. Review and refine: Shared with the supervisor for feedback; adjusted quantities, gear specs, and added layering options.

ii. Equipment Used

Laptop + Internet: for climate data research and product info.s.

Canva: for creating visual layout of the travel kit.

WhatsApp/Email: to communicate with supervisor and suppliers.

iii. Relevance to UMK Theory & Practicals

Tourism Product Management: applying theories on travel package enhancement and service design from UMK.

Cultural & Geographical Knowledge: integrated awareness of regional climate and cultural dress norms from Tourism Geography studies.

iv. Issues & Challenges Encountered

Variable climate: Sapa’s cool mountain weather vs. humid lowlands required smart packing choices.

Weight constraint: Keeping the kit within carry-on limits while ensuring completeness.

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THURSDAY, 27 MAC 2025

Creating a Vietnam Travel Flyer

i. Work Process Involved

Brief & Concept Sketch: Received assignment to design a promotional flyer highlighting Hanoi’s Old Quarter, Sapa’s terraced fields, and Ha Long Bay’s cruise experience. Sketched initial layout ideas.

Template Selection: Used Canva’s travel flyer templates category to find a suitable format with sections for images, itinerary highlights, and contact details

Content Integration: Collected key details—fly dates, tour highlights, pricing, contact info—and drafted engaging captions ("Explore Hanoi's heritage… trek Sapa… sail Ha Long Bay").

Visual Assembly: Inserted high-resolution destination photos, added icons for transportation and accommodation, applied consistent color palette aligned with agency branding.

Typography & Layout Tuning: Adjusted font hierarchy (headline, bullet points, call-to-action), ensuring readability and visual balance.

Peer Review: Shared with supervisor for feedback; refined text positioning and improved contrast for legibility.

Export & Distribution: Exported flyer as high-quality JPG and print-ready PDF; prepared digital version for social media.

ii. Equipment Used

Laptop + Internet for accessing Canva and destination image assets

Canva for layout design

Google Docs for drafting text content

Email & WhatsApp for sharing drafts and gathering feedback

iii. Relevance to UMK Theory & Practicals

Marketing & Advertising: Crafted persuasive copy and visual appeal using techniques learned in the Promotions & Sales module.

ICT Skills: Demonstrated proficiency with digital tools like Canva, mirroring practical ICT tasks from UMK’s ICT labs.

Cultural Awareness: Selected images and captions respectfully showcasing Vietnam’s cultural landmarks, reflecting insights from Tourism Geography sessions.

iv. Issues & Challenges Encountered

Image Quality Variation: Some stock images were low-resolution or didn’t align with brand aesthetics.

Text Legibility: Light text over busy backgrounds reduced readability.

Layout Constraints: Balancing informational content with ample white space without overcrowding.

v. Solutions Implemented

Sourced High-Res Photos: Replaced weaker images with high-quality assets suitable for print and digital use.

Overlay Technique: Added semi-transparent dark overlays behind text to ensure visibility.

Spacing Adjustments: Increased padding between elements for cleaner layout; shortened bullet text for clarity.

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SUNDAY, 6 APRIL 2025

Creating a Vietnam Promo Video with Voice-Over

i. Work Process Involved

Concept & storyboard – Collaborated with the team to craft a storyboard that follows tourists exploring Hanoi’s Old Quarter, trekking in Sapa, and cruising Ha Long Bay.

Footage selection – Sourced high-quality video clips for each location and grouped them into sections based on the storyboard.

Scriptwriting – Wrote a concise narration script, ensuring 10 words per minute pacing for clarity and engagement .

Recording voice-over – Recorded the script using a good-quality microphone and pop filter in a quiet space to capture clear audio .

Editing & synchronization – Used a video editor to align voice-over with video footage and smooth transitions

Review & feedback – Shared draft with supervisor, implemented feedback on tone, pacing, and visuals.

Final export – Exported a high-quality video optimized for both social sharing and in-agency presentations.

ii. Equipment Used

Microphone & pop filter: To capture clean narration

Quiet recording space: Ensured minimal background noise.

Headphones: For accurate audio monitoring.

Laptop with internet: For script research and asset sourcing.

iii. Relevance to UMK Theory & Practicals

Communication & Marketing: Developed persuasive narration parallel to techniques learned in Corporate Communication and Promotions modules.

Media & ICT skills: Applied sequencing, audio editing, and software use taught in UMK’s ICT and multimedia courses.

Tourism studies: Script highlighted cultural and geographical insights—knowledge gleaned from Tourism Geography and Cultural Tourism courses.

Project planning: Followed structured video production steps similar to those in UMK’s Operations & Project Management units.

iv. Issues & Challenges Encountered

Audio quality issues: Initial recordings had background noise and inconsistent voice levels.

Voice pacing: First take was too fast, risking mismatch with visuals.

Accent clarity: Needed adjustments to ensure clear pronunciation for diverse audiences.

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SUNDAY, 30 MAC 2025 - WEDNESDAY, 2 APRIL 2025

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THURSDAY, 3 APRIL 2025

Day 1 - Organising Payment Voucher Files

i. Work Process Involved

Collect vouchers: Gathered all payment vouchers, receipts, and supporting invoices from finance team and travel coordinators.

Verify documents: Checked each voucher for completeness—voucher number, date, payee details, approval signatures, and attached receipts.

Record entries: Logged each voucher in a Google Sheet with key details: voucher number, date, payee, amount, purpose, and approval status.

Submit for approval: Prepared the folder with all required signatures and supporting documents for supervisor’s review and final approval.

ii. Equipment Used

Laptop & Internet: for spreadsheet logging and organizing scanned files.

Google Sheets: to track vouchers, amounts, and approval status.

Scanner/Scanner app: to digitize physical vouchers and receipts.

Physical folders and labels: for manual filing by month and category.

Pen and highlighter: to mark verification checks (signatures, dates)

iii. Relevance to UMK Theory & Practicals

Accounting & Finance: Practical application of audit and verification methods learned during UMK’s financial accounting modules.

Operations Management: Utilised project and workflow planning skills to create a systematic voucher-tracking process.

iv. Issues & Challenges Encountered

Incomplete vouchers: Some lacked receipts or supervisor signatures.

Duplicate entries: Occasionally recorded receipts twice in the tracking sheet.

Physical vs digital mismatch: Certain vouchers were filed physically but not uploaded to the digital drive, causing tracking gaps.

v. Solutions Implemented

Missing documents: Contacted travel coordinators to obtain missing receipts or follow up for signatures.

Duplicate detection: Added a "voucher ID" column in Google Sheets with a formula to flag duplicates automatically.

Sync process: Created a folder checklist to ensure every physical file had a matching digital copy; randomly audited weekly for consistency.

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SUNDAY, 4 MAY 2025

Crafting Umrah Itinerary (July)

i. Work Process Involved

Client briefing session – Received client’s Umrah request: travel dates in July, group size , budget, desired hotel proximity to Haram, and special needs.

Information gathering – Researched available flight options to Jeddah or Medina for July using Air Asia airline schedules and other carriers

Itinerary drafting – Created a day-by-day plan in Google Sheets: included arrival, Ihram preparation, Tawaf & Sa’i schedule, travel between Makkah and Madinah, and return.

Route optimization – Used Google My Maps to plot key locations—Holy Haramain, Miqat points, hotel—and create efficient routes.

Preliminary review – Shared draft with supervisor for review and feedback.

ii. Equipment Used

Laptop + Internet for research and itinerary creation.

Google Sheets for planning timeline, accommodations, transport, and costs.

Google My Maps to visualize and optimize travel flow.

Booking tools/CRM to log flight schedules and hotel options.

Email & WhatsApp to communicate with supervisor and suppliers.

iii. Relevance to UMK Theory & Practicals

Operations Management – Applied project scheduling skills to sequence pilgrimage events and buffer times.

Tourism and Cultural Studies – Leveraged knowledge of Umrah rituals learned in Tourism Geography courses.

Corporate Communication – Drafted professional emails aligning with best practices from UMK’s communications module.

ICT Applications – Demonstrated practical competency using digital tools and mapping platforms (UMK ICT training).

iv. Issues & Challenges Encountered

Limited Amal flight availability in preferred April window, complicating schedule alignment

Hotel choices did not fully meet clients' proximity and budget expectations.

Route coordination complexity, with scattered locations between Makkah and Madinah requiring careful transit planning.

v. Solutions Implemented

Alternated airlines – Suggested using other carriers where Air Asia flights were unavailable for ideal timing.

Created options comparison table – Offered 2–3 hotel selections at varied price points near Haram.

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MONDAY, 5 MAY 2025

Creating a July Umrah Promotion Flyer

i. Work Process Involved

Brief & concept planning – Supervisor asked for a flyer highlighting the July Umrah group with key details: departure dates, package inclusions, pricing, and contact information.

Template search and selection – Explored Canva’s “Hajj & Umrah Flyer” templates—found elegant designs that could be tailored for July departures

Content writing – Drafted persuasive copy: header (“July Umrah 2025 – Journey of a Lifetime”), itinerary highlights, and clear call-to-action.

Visual selection – Sourced respectful, high-quality images representing Kaaba and pilgrims, ensuring culturally appropriate aesthetics.

Design adjustments – Customized the template: added company branding, selected fonts, improved readability, and adjusted the layout.

Feedback and revisions – Shared the draft with the supervisor; refined the color contrast, replaced a low-res image, and repositioned contact details.

ii. Equipment Used

Laptop with internet for Canva access and image sourcing.

Canva platform featuring customizable Umrah flyer templates .

Google Docs to draft and refine copy.

Email/WhatsApp for supervisor feedback and communication.

Design assets: company logo and brand color guidelines.

iii. Relevance to UMK Theory & Practicals

Marketing & Promotions: Wrote compelling calls-to-action and persuasive language taught in UMK’s Marketing courses.

ICT Skills: Demonstrated proficiency in Canva and digital design tools, similar to tasks in UMK’s ICT labs.

Cultural Sensitivity in Tourism: Selected imagery and tone appropriate for a religious pilgrimage, using insights from Tourism Geography and Cultural Tourism studies.

iv. Issues & Challenges Encountered

Low-resolution images: One of the Kaaba photos appeared pixelated.

Text readability: Pale text overlaid on busy background reduced legibility.

Layout spacing: Initial version felt crowded with visuals and copy.

v. Solutions Implemented

Image upgrade: Sourced a high-resolution replacement to ensure print quality.

Overlay technique: Added a subtle dark overlay under text to improve readability.

Whitespace usage: Increased padding and reorganized elements for a balanced layout and better visual hierarchy.

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TUESDAY, 6 MAY 2025

Creating a Kundasang Tour Quotation

i. Work Process Involved

Receive tour request – Gathered client details: travel dates, number of travellers, preferred itinerary stops (Kinabalu Park, Desa Dairy Farm, War Memorial).

Research costs – Collected latest pricing for transport, entrance fees (e.g., Kinabalu Park, KDM), meals, guide services, and vehicle hire.

Excel quotation draft – Set up a clear sheet with headers: Item, Quantity, Unit Price, Subtotal, Notes. Entered services and cost per person.

Apply formulas – Used Excel to calculate subtotal per item and grand total including taxes and optional surcharges.

Add company details – Included agency logo, quotation number, date, validity period, and contact information in the sheet header.

Export & send – Saved as both Excel and PDF, then emailed the quotation to the client.

ii. Equipment Used

Laptop + Internet – for research and quotation creation.

Microsoft Excel – primary tool, using cells, formulas (SUM, PRODUCT), formatting options, and table layout—similar to travel quotation templates available online

Email client – to send finalized quotation to client and supervisor.

iii. Relevance to UMK Theory & Practicals

Financial Management & Accounting: Used cost breakdowns, pricing structures, taxes—echoing topics in UMK’s Accounting modules.

Operations Management: Applied workflow and scheduling skills for itinerary services.

ICT & Spreadsheet Competency: Demonstrated Excel proficiency (formulas, formatting), as taught in UMK’s ICT labs.

Customer Service Principles: Presented client-friendly documentation consistent with UMK’s business communication standards.

iv. Issues & Challenges Encountered

Variable supplier rates: Some transport and entrance fees fluctuated depending on season.

Formatting inconsistencies: Initial draft had misaligned columns and untidy styling.

Validity period clarity: Needed to specify how long the quotation remains valid.

v. Solutions Implemented

Price buffer: Added a 5% contingency line in case of rate changes.

Clean formatting: Used Excel’s “Format as Table,” aligned headings, and applied consistent currency formatting.

Validity note: Added text like “Quotation valid until 30 days from issue date” in a footer row

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WEDNESDAY, 7 MAY 2025

Creating a Kota Kinabalu – Kundasang Itinerary

i. Work Process Involved

Client brief – Received trip details: 1-day Kundasang tour focusing on nature, sightseeing, and cultural experiences.

Research – Reviewed travel blogs and Reddit forums on Sabah—popular stops like Tamparuli Suspension Bridge, Nabalu Market, Kinabalu Park, Desa Dairy Farm, and War Memorial

Draft itinerary – Created a timeline in Google Sheets

Map & logistics – Used Google My Maps to plot stops and calculate driving time: about 2 hours one way to Kundasang

Cost estimates – Sourced entrance fees (e.g., RM5‑RM10 per attraction) and travel costs.

Supervisor review – Shared draft for feedback; adjusted timing and brief descriptions.

ii. Equipment Used

Laptop + Internet – for itinerary creation and research.

Google Sheets – to build the day plan, time slots, and costs.

Google My Maps – for route planning and visual timeline.

Email/WhatsApp – to coordinate with supervisor and vehicle supplier.

iii. Relevance to UMK Theory & Practicals

Operations Management – Sequenced activities with buffer times and efficient routing, applying scheduling principles.

Tourism Studies – Selected culturally and environmentally relevant stops based on Tourism Geography modules.

iv. Issues & Challenges Encountered

Tight travel schedule – Risk of rushed visits due to distant stops.

Transport availability – No public transit; had to confirm private driver availability and estimated travel time.

Weather unpredictability – Mist and rain could limit visibility at mountain viewpoints like Sosodikon Hill and Kinabalu Park .

v. Solutions Implemented

Time buffers – Added 30-minute buffers between stops.

Private charter confirmation – Secured a bus with driver booked for full day via local agent to ensure flexibility.

Backup options – Identified indoor alternatives (Kinabalu Park visitor centre, Nabalu indoor market) in case of rain or poor visibility.

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THURSDAY, 8 MAY 2025

Designing a Kota Kinabalu –Kundasang Flyer

i. Work Process Involved

Brief & Objectives
Assigned to create a promotional flyer for a trip from Kota Kinabalu to Kundasang, featuring key sites like Desa Dairy Farm, Kinabalu Park, Nabalu Market, and the War Memorial.

Template Selection
–Explored Canva's travel or event flyer templates and chose one with clear visual hierarchy and room for multiple image sections

Content Integration
Prepared concise headings (“Kota Kinabalu - Kundasanb”), bulleted highlights, trip day-night, pricing details, and agency contact info.

Visual Customization
– Selected high-quality photos (e.g., mountain scenes, dairy farm, memorial), overlaid semi-transparent boxes behind text to improve readability.

Branding & Layout
– Applied agency branding—colors, logo, fonts—and balanced layout with white space for a clean design

Feedback & Revisions
– Shared draft with supervisor; updated photo contrast, fine-tuned spacing, optimized text size for clarity.

ii. Equipment Used

Laptop + stable internet connection – to access Canva and source images.

Canva platform – used drag-and-drop tools, image overlays, typography controls, and branding kit .

Google Docs – drafted copy before integration.

Email/WhatsApp – communication with supervisor for updates and approvals.

iii. Relevance to UMK Theory & Practicals

Visual Communication – Applied graphic design principles like visual hierarchy, font pairing, color contrast

Marketing & Promotions – Crafted persuasive messaging and eye-catching layouts, reflecting knowledge from UMK’s Marketing and Promotions courses.

Tourism Studies – Selected culturally relevant visuals and trip features based on insights gained in Tourism Geography and Cultural Tourism modules.

iv. Issues & Challenges Encountered

Low-quality photo: One Nabalu image appeared blurry.

Text legibility: Light-colored text over uneven backgrounds reduced readability.

Overcrowded layout: Initial draft felt visually cluttered and information-heavy.

v. Solutions Implemented

Image upgrade: Replaced poor-quality photo with a high-res alternative.

Overlay styling: Applied semi-transparent dark boxes behind text for enhanced contrast.

Layout refinement: Simplified the design by removing unnecessary elements and standardizing font sizes for readability

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SUNDAY, 11 MAY 2025

Creating a Qurban Participation Form

i. Work Process Involved

Requirement gathering
Met with the supervisor to discuss essential form fields: participant name, contact, payment details, and declaration of intent.

Template research
Reviewed online qurban form examples and templates

Designing the form layout
Drafted a clean form structure in Microsoft Word/Google Docs, grouping sections: participant details, pledge details, payment information, terms & conditions, and signature.

Validation & formula setup
Added basic formulas in Excel to auto-calculate total amount based on animal count and price per unit.

Finalisation & distribution
Finalized printable PDF and a digital fillable form; uploaded to the agency’s website and emailed to participants.

ii. Equipment Used

Laptop + Internet for research and form creation.

Microsoft Word/Google Docs for layout drafting.

Microsoft Excel for tables and simple calculations.

PDF software (e.g., Adobe Acrobat) to create fillable forms.

Email/WhatsApp to distribute the form among participants.

Printer and A4 paper for physical copies.

iii. Relevance to UMK Coursework

Corporate Communication: Structured clear, polite, and formal language—reflecting writing skills from UMK’s Business Communication module.

Operations Management: Organized data collection and processing workflow, aligning with project management principles taught at UMK.

iv. Issues and Challenges Encountered

Ambiguous fields: Participant unclear about “niat” vs “fardhu” sections.

Price updates: Fluctuating animal prices required form revisions.

Form usability: Initial editable PDF did not render well across devices.

v. Solutions Implemented

Clarified wording: Added explanatory help text for intent declaration and selection options.

Dynamic pricing: Included a “Last updated” date and a note clarifying that prices are subject to change.

Cross-platform testing: Tested fillable PDF on desktop and mobile; adjusted form field sizes for accessibility.

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MONDAY, 12 MAY 2025

Distributing a Public Flyer in Canva

i. Work Process Involved

Brief & Goal Setting – Interviewed supervisor to understand flyer purpose: promote upcoming community event or service, determine target audience and message.

Audience & Location Planning – Identified ideal distribution points (e.g., local mosques, community centers) and considered optimal timing.

Template Selection – Chose a flyer template in Canva tailored for public distribution—clean layout with strong headline and engaging imagery

Content Creation – Crafted a catchy headline, concise bullet points, date, contact info

Visual Customization – Integrated high-quality photos/icons, applied corporate colors and branding.

Design Refinement – Added semi-transparent overlays behind text to enhance readability over images .

ii. Equipment Used

Laptop + Internet to access Canva and source visuals.

Canva for template use, drag-and-drop editing, brand kit

Google Docs/Sheets for drafting content and tracking distribution plans.

Email/WhatsApp for feedback and coordination.

Printer/PDF tool for hard-copy production.

iii. Relevance to UMK Theory & Practicals

Marketing & Promotions – Crafted persuasive messaging and strong calls-to-action learned in Promotions coursework.

Community Engagement – Applied local audience analysis and distribution planning akin to UMK’s Tourism & Event Management principles .

iv. Issues & Challenges Encountered

Image quality issues: Some source images appeared pixelated.

Text legibility: Light text on busy backgrounds reduced readability.

Distribution logistics: Coordinating flyer distribution sites and timing.

v. Solutions Implemented

High-res replacements: Sourced better-quality images.

Overlay usage: Introduced semi-transparent backing for text to improve contrast

Distribution strategy: Scheduled flyer drops at peak foot traffic times, with permissions from venues

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TUESDAY, 13 MAY 2025

Cutting Company Stickers for Jemaah Bags

i. Work Process Involved

Design Preparation – Created the sticker design in canva, including company logo, participant name, and trip code.

Material Setup – Loaded vinyl sticker roll into the cutting plotter.

Print/Cut Job – Printed the design , then used the cutter to contour-cut each sticker precisely

Sticker Application – Brought scissors or straight cutter to trim as needed before applying the sticker onto jemaah bags.

ii. Equipment Used

Scissors or precision cutter for manual trimming.

Transfer tape and squeegee for smooth application.

iii. Relevance to UMK Theory & Practicals

Operations Management – Followed multi-step workflow and quality control methods (planning, weeding, laminating) analogous to UMK's operations scheduling lessons.

Branding & Marketing Theory – Reinforced company branding consistency on promotional materials, connecting to UMK’s marketing coursework.

iv. Issues & Challenges Encountered

Blade calibration – Initial cuts were too deep, cutting through backing paper, due to incorrect settings.

Sticker misalignment – Print and cut overlay didn’t align precisely.

Material wastage – Poor layout resulted in wasted vinyl strips between stickers.

v. Solutions Implemented

Applied registration marks: Used machine's sensors and software for precise print-and-cut alignment .

Optimized nesting layout: Arranged designs tightly using nesting software to reduce material waste

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WEDNESDAY, 14 MAY 2025

DAY 1 Creating Qurban Number Tags & Lamination

i. Work Process Involved

Gather requirements – Met supervisor to determine the tag format: includes volunteer number, group name, and company logo.

Design in Canva – Used Canva’s label templates to design numbered tags, incorporating brand logo and a space for hand-written details.

Numbering – Duplicated the template and manually added sequential numbers

Review & adjust – Aligned text and numbers properly; adjusted fonts and spacing for clarity and printing fit.

Export – Downloaded the design as a high-resolution PDF suitable for printing.

Print & Laminate – Printed tags on sticker paper, laminated them to protect against wear, then hand-cut individual units.

Distribution prep – Prepared tags for volunteers to attach to their Qurban allocations or lanyards.

ii. Equipment Used

Laptop + Internet – to access Canva and retrieve brand assets.

Canva – for design and layout creation.

Printer – capable of high-resolution output on sticker sheet.

Laminator and lamination pouches – to seal tags and enhance durability

Scissors or cutter – for cutting individual tags.

iii. Relevance to UMK Theory & Practicals

Marketing & Branding – Reinforced brand consistency—logo, colors, and visual identity—from UMK Business Communication and Marketing modules.

Operations Management – Followed a structured production workflow (design → print → laminate → cut), similar to process planning and quality control lessons.

iv. Issues and Challenges Encountered

Misaligned printing – Printed sheets showed slight misalignment in number placements.

Lamination bubbles – Some tags had air bubbles after lamination, and edges were crinkled.

Blade slipping – Scissors sometimes caused jagged edges.

v. Solutions Implemented

Printer alignment calibration – Adjusted margin settings in PDF export and printer tray alignment to correct print misplacements.

Smooth lamination feed – Ran laminated sheets slowly through laminator and trimmed bubbles using straight edge trimmer.

Straight cutter adoption – Switched to a paper cutter for clean, uniform cuts.

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THURSDAY, 15 MAY 2025

DAY 2 Creating Qurban Number Tags & Lamination

i. Work Process Involved

Gather requirements – Met supervisor to determine the tag format: includes volunteer number, group name, and company logo.

Design in Canva – Used Canva’s label templates to design numbered tags, incorporating brand logo and a space for hand-written details.

Numbering – Duplicated the template and manually added sequential numbers

Review & adjust – Aligned text and numbers properly; adjusted fonts and spacing for clarity and printing fit.

Export – Downloaded the design as a high-resolution PDF suitable for printing.

Print & Laminate – Printed tags on sticker paper, laminated them to protect against wear, then hand-cut individual units.

Distribution prep – Prepared tags for volunteers to attach to their Qurban allocations or lanyards.

ii. Equipment Used

Laptop + Internet – to access Canva and retrieve brand assets.

Canva – for design and layout creation.

Printer – capable of high-resolution output on sticker sheet.

Laminator and lamination pouches – to seal tags and enhance durability

Scissors or cutter – for cutting individual tags.

iii. Relevance to UMK Theory & Practicals

Marketing & Branding – Reinforced brand consistency—logo, colors, and visual identity—from UMK Business Communication and Marketing modules.

Operations Management – Followed a structured production workflow (design → print → laminate → cut), similar to process planning and quality control lessons.

iv. Issues and Challenges Encountered

Misaligned printing – Printed sheets showed slight misalignment in number placements.

Lamination bubbles – Some tags had air bubbles after lamination, and edges were crinkled.

Blade slipping – Scissors sometimes caused jagged edges.

v. Solutions Implemented

Printer alignment calibration – Adjusted margin settings in PDF export and printer tray alignment to correct print misplacements.

Smooth lamination feed – Ran laminated sheets slowly through laminator and trimmed bubbles using straight edge trimmer.

Straight cutter adoption – Switched to a paper cutter for clean, uniform cuts.

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SUNDAY, 18 MAY 2025

Qurban 2025 Planning Meeting

i. Work Process Involved

Agenda preparation – Coordinated with supervisor to set key discussion points: procurement of animals, volunteer recruitment, Qurban scheduling, logistics, and distribution plan.

Conducting the meeting – Facilitated introductions, outlined agenda, and guided discussions on animal sourcing, budgeting, volunteer roles, distribution sites, and timeline.

Action assignment – Recorded decisions and assigned follow-up tasks: vendor negotiation, volunteer onboarding, venue arrangements.

Summary documentation – Compiled meeting minutes with action items and deadlines.

Follow-up – Shared minutes with participants and scheduled the next coordination meeting.

ii. Equipment Used

Laptop + Internet – to prepare agenda, draft minutes, and communicate.

Google Docs / Word – for live notes and minutes during the meeting.

Email client / WhatsApp – for sending invites and minutes before and after the meeting.

Projector or shared screen – (if in-person) to present agenda and documents visually.

iii. Relevance to UMK Theory & Practicals

Project Management – Demonstrated meeting planning, stakeholder engagement, and task assignment, linking to UMK’s Operations & Project Management modules.

Corporate Communication – Applied skills in agenda setting, facilitation, and formal minute-taking from UMK’s Business Communication course.

Event & Logistics Management – Discussed site planning, scheduling, and supply chain coordination, reflecting learnings in Tourism & Event Management.

iv. Issues & Challenges Encountered

Vendor unavailability – Procurement team had not yet confirmed local animal suppliers.

Volunteer capacity unclear – Some committee members were unsure of volunteer availability and their roles during Qurban days.

Timeline pressure – Qurban dates were approaching quickly, limiting preparation time.

v. Solutions Implemented

Role assignments confirmed – Logistics lead clarified volunteer duties and shared a volunteer sign-up sheet with deadlines.

Revised timeline – Created a clear Gantt-style schedule in Google Sheets, outlining key milestones leading up to Qurban 2025.

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MONDAY, 19 MAY 2025

Creating Qurban 2025 Payment Tracker in Excel

i. Work Process Involved

Requirement gathering – Met with supervisor to list necessary fields: participant name, amount pledged, payment date, amount received, balance due, and payment status.

Template setup – Laid out columns in Excel: Date, Participant, Pledge Amount, Received Amount, Remaining Balance, Payment Status, and Notes.

Formula integration – Applied formulas to auto-calculate remaining balance and used conditional formatting to highlight overdue or pending payments.

Initial data entry – Input early payment records from bank slips or digital transfer confirmations.

Testing calculations – Simulated sample entries to check accuracy of balance updates and conditional alerts.

Review & dissemination – Shared the spreadsheet with the supervisor via email/Google Drive; incorporated feedback to refine layout and clarity.

ii. Equipment Used

Laptop + Internet – to create, update, and share the tracker.

Microsoft Excel – with tables, formulas, and conditional formatting.

Email / Google Drive – for collaboration and version control.

Bank statements / manual receipts – used as source data for payments.

iii. Relevance to UMK Theory & Practicals

Financial & Accounting Principles – Applied balance calculation and tracking techniques taught in UMK's Accounting modules.

Project Management – Managed payment workflows, status tracking, and deadlines, reflecting UMK’s operations management curricula.

iv. Issues & Challenges Encountered

Data inconsistency – Some participants paid in multiple instalments, complicating balance tracking.

Manual errors – Input mistakes (e.g., typos in amounts or dates) created inaccurate balance figures.

Overdue tracking – Hard to quickly identify participants who missed deadlines.

v. Solutions Implemented

Instalment tracking – Added multiple rows per participant for each payment, with separate date entries.

Data validation – Implemented Excel’s "Data Validation" feature to ensure numeric entries only in amounts and correct date formats.

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TUESDAY, 20 MAY 2025

Copying & Organizing Payments

i. Work Process Involved

Collect payment data: Gathered bank transfers, cash receipts, and digital payment confirmations.

Prepare Excel template: Set up columns for Date, Payer Name, Payment Amount, Payment Method, Receipt Number, and Remaining Balance.

Duplicate & paste entries: Copied payment lines from bank statements or receipts into the Excel sheet.

Review entries: Verified pasted entries against source receipts to ensure accuracy.

Share tracker: Saved file securely and shared via cloud or email for supervisor review.

ii. Equipment Used

Laptop and internet for accessing statements and cloud storage.

Microsoft Excel for data entry, formulas, formatting, and filtering .

Bank statements / receipts as source documents.

Email or Google Drive for secure file sharing.

iii. Relevance to UMK Theory & Practicals

Accounting & Finance: Applied balance tracking and reconciliation techniques from UMK’s accounting modules.

iv. Issues & Challenges Encountered

Inconsistent formats: Bank statements and receipts had different layouts, making pasted data misaligned.

Duplicate entries occurred when the same receipt was recorded twice.

Manual errors: Mistyped payment amounts during copy-paste.

v. Solutions Implemented

Standardized data: Created a unified template and used “Paste Values” to preserve formatting integrity.

Duplicate detection: Added an Excel formula using COUNTIF to flag repeated receipt numbers .

Data validation: Set data validation rules to ensure that amounts are numeric and dates in correct formats.

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WEDNESDAY, 21 MAY 2025

Creating Pattani – Hat Yai – Narathiwat Itinerary

i. Work Process Involved

Client briefing – Collected trip details: 3-day journey covering Pattani (city, mosque), Hat Yai (cultural sites, markets), and Narathiwat (beach, mosque), with focus on halal food geography and cultural understanding.

Research routes & attractions – Investigated popular stops such as Pattani City Pillar Shrine, Talo Mano Mosque, New Central Mosque in Narathiwat, and cultural hotspots in Hat Yai

Draft day-by-day itinerary – Used Google Sheets to outline

Cost & timing notes – Added train schedules, driving time buffers, entry fees, and prayer break times.

Supervisor review – Shared draft, added safety advisories, revised timing for religious commitments.

ii. Equipment Used

Laptop + internet – for route maps, attraction info, and train schedules.

Google Sheets – for planning, timing, and cost estimates.

Google My Maps – to visualize route and attractions.

Email/WhatsApp – to coordinate with supervisor and verify local accessibility.

iii. Relevance to UMK Theory & Practicals

Tourism Geography & Cultural Tourism – Demonstrated in selecting cultural and religious landmarks per UMK modules

Operations & Project Management – Applied techniques in scheduling, buffer planning, and contingency.

Corporate Communication – Structured itinerary with clarity and professionalism, reflecting UMK business communication training.

iv. Issues & Challenges Encountered

Safety concerns – Deep south travel advisories and military checkpoints raised concerns

Transport schedules – Train frequencies irregular; bus and road trip durations impacted by checkpoints.

Cultural time planning – Needing to factor prayer times into travel and visits.

v. Solutions Implemented

Safety filter – Included daytime travel only; added advisory notes.

Buffer time – Inserted 1–2 hours for border formalities, prayer breaks, and potential military stop delays.

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ITINERARY THAILAND ( PATTANI HATYAI NARATHIWAT)

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THURSDAY, 22 MAY 2025

Creating a Southern Thailand Flyer (Pattani → Hat Yai → Narathiwat)

i. Work Process Involved

Define purpose & audience – Met with supervisor to outline travel highlights (cultural sites, halal experiences, beach visits) and identify target audience—travelers from Malaysia.

Template search – Chose a travel flyer layout on Canva that accommodates multiple destination images and headline space

Visual selection – Selected high-resolution images: Pattani mosque, iconic Hat Yai cultural shot, Narathiwat culture

Design customization – Applied brand colors, added overlay shading behind text, balanced layout for readability.

ii. Equipment Used

Laptop + Internet: for Canva and online research.

Canva: template editing, typography control, overlays, and branding kit.

Google Docs: for drafting and refining text content.

Email/WhatsApp: used to coordinate feedback and approvals.

iii. Relevance to UMK Theory & Practicals

Marketing & Promotions: Developed persuasive messaging and CTA aligned with learning from UMK’s Marketing courses.

Cultural Tourism: Selected respectful imagery and destination narratives reflecting UMK’s Tourism Geography curriculum.

iv. Issues & Challenges Encountered

Image quality mismatch: Some destination photos were low-resolution.

Text readability: Pale text over scenic backgrounds reduced legibility.

Information density: Initial flyer looked cluttered with too much text.

v. Solutions Implemented

Image upgrade: Replaced lower-resolution photos with high-quality shots.

Overlay support: Added semi-transparent overlays to improve text visibility.

Simplified layout: Reduced text content and structured with bullet points and spacing.

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SUNDAY, 25 MAY 2025

Qurban 2025 Meeting

i. Work Process Involved

Set objectives & draft agenda – Collaborated with supervisor to outline discussion points: animal procurement, volunteer coordination, distribution logistics, communication strategy, and budget limits.

Invite stakeholders – Sent meeting invites via email/WhatsApp to team members from procurement, finance, logistics, communications, and volunteer coordinators.

Conduct meeting – Facilitated discussions: reviewed vendor quotes, planned volunteer schedules, assigned tasks, and confirmed distribution dates aligning with Dhul-Hijjah schedule

Assign tasks – Designated team responsibilities: procurement liaison, volunteer manager, finance tracker, distribution coordinator.

Document minutes – Logged decisions, deadlines, and action items in detail.

Distribute minutes & next steps – Shared meeting minutes and task assignments; scheduled follow-up meeting.

ii. Equipment Used

Laptop & Internet – for creating agenda, capturing notes, and sharing documents.

Google Docs / Word – for collaborative minute-taking.

Email / WhatsApp – for sending invites and follow-up communications.

Projector / shared screen – (if physical meeting) to present agenda and visuals.

iii. Relevance to UMK Theory & Practicals

Project & Operations Management: Structured planning, task allocation, and milestone setup reflect UMK coursework in Operations & Project Management.

Corporate Communication: Employed formal agenda-setting, facilitation, and minute-taking skills taught in UMK’s Business Communication classes.

Event & Logistics Planning: Integrated scheduling around religious timelines (Dhul-Hijjah) and resource distribution, aligned with Tourism & Event Management modules.

iv. Issues & Challenges Encountered

Procurement uncertainty: Some animal vendors not yet confirmed for Qurban 2025.

Volunteer confirmation lag: Limited clarity on available volunteer numbers.

Tight timing: Meeting scheduled close to the Qurban window; critical decisions had to be made quickly.

v. Solutions Implemented

Vendor outreach: Assigned procurement lead to contact multiple suppliers and secure options within 48 hours.

Volunteer data gathering: Volunteer manager deployed sign-up form and proactive follow-up plan.

Compressed scheduling: Compiled Gantt-style timeline with immediate action checkpoints and next meeting date set before Eid planning begins.

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MONDAY, 26 MAY 2025

Qurban 2025 Site Visit

i. Work Process Involved

Pre-visit coordination – Scheduled the visit with the local qurban organizer and received the site layout (slaughter area, animal rest zone, meat packing area).

On-site inspection – Walked through the premises, checking animal holding pens, cleanliness of slaughterhouse, drainage, and waste disposal setup.

Compliance checks – Ensured arrangements follow Islamic and safety protocols: sterile knives, halal slaughter zones, suitable dua recitation space, and proper meat distribution flow (blood, offal disposal)

Staff interaction – Spoke with the on-site team (butchers, helpers) to verify their understanding of qurban procedures and safety practices.

Documentation – Took photos, notes, and completed the checklist indicating pass/fail for each requirement.

Feedback session – Held a short meeting with supervisors to highlight key findings and provided recommendations for improvements.

ii. Equipment Used

Checklist form (printed) drafted according to Islamic Relief/SOP guidance.

Smartphone or camera – for photographing facilities and bottlenecks.

Notebook & pen – for drafting observations and improvement notes.

Protective gear – gloves, mask, and possibly waterproof boots for hygiene and safety.

Communication device – phone for coordinating logistics and immediate questions.

iii. Relevance to UMK Theory & Practicals

Operations Management – Inspected workflow, hygiene protocols, and resource layout, applying UMK training in process efficiency and workspace planning.

Health & Safety / Ethics – Checked sanitation processes and ethics of halal procedures, aligning with UMK’s hygiene and ethical operations modules.

Cultural & Religious Knowledge – Applied principles of qurban rituals and dua requirements taught in UMK’s Cultural Tourism and Religious Practices courses.

iv. Issues & Challenges Encountered

Insufficient drainage – Some areas lacked proper blood and waste outlets.

Animal stress observed – Pens were narrow and lacking shade.

Sanitization supplies low – Bleach and sterilizing agents were nearly exhausted.

v. Solutions Implemented

Drainage action plan – Recommended portable drainage channels and flagged area for immediate contractor follow-up.

Shade structure installed – Advised bringing extra tarpaulin for shelter and adjusting pen layout to reduce animal stress.

Sanitization restock – Provided checklist of essential supplies and contacted supervisor to arrange urgent restock.

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TUESDAY, 27 MAY 2025

DAY 1 - Qurban Participant Number List

i. Work Process Involved

Gather participant data – Collected names, contact details, and the number of Qurban shares reserved per participant via forms or verbal sign-up sessions.

Template creation – Set up a Google Sheets or Excel sheet with columns: No., Full Name, Phone Number, and Qurban Share Count.

Data entry & numbering – Entered each participant sequentially, applying the numbering format.

Validation & sorting – Checked entries for spelling accuracy and duplicates, sorted the list numerically and alphabetically for clarity.

Approval & formatting – Shared the draft list with your supervisor for final checks, then formatted it for print/export, adding a header with “Qurban 2025 Participant List” and a timestamp.

Export & distribution – Exported as PDF for filing and dissemination among volunteers and committee members.

ii. Equipment Used

Laptop + Internet – to access and edit spreadsheet.

Excel / Google Sheets – for data entry, sorting, formatting, and exporting.

Email / WhatsApp – to gather participant info and share the final document.

Printable PDF reader/printer – to produce physical copies for display or records.

iii. Relevance to UMK Theory & Practicals

Data Management & ICT: Used spreadsheet functions (sorting, formatting, data validation) as taught in UMK’s ICT modules.

Corporate Communication: Created professional and clear participant lists in line with business documentation standards learned at UMK.

Operations & Logistics: Managed participant allocation numerically, aligning with operations planning practices in UMK’s Operations Management coursework.

iv. Issues & Challenges Encountered

Duplicate entries: Some participants signed up twice, leading to confusion in numbering.

Name formatting inconsistencies: Variations like lowercase “bin” vs. uppercase “Bin” disrupted sorting.

Missing data: Some participants had incomplete contact details.

v. Solutions Implemented

Mandatory fields: Added data validation to ensure contact details were completed before finalizing the list.

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WEDNESDAY, 28 MAY 2025

DAY 2 - Qurban Participant Number List

i. Work Process Involved

Gather participant data – Collected names, contact details, and the number of Qurban shares reserved per participant via forms or verbal sign-up sessions.

Template creation – Set up a Google Sheets or Excel sheet with columns: No., Full Name, Phone Number, and Qurban Share Count.

Data entry & numbering – Entered each participant sequentially, applying the numbering format.

Validation & sorting – Checked entries for spelling accuracy and duplicates, sorted the list numerically and alphabetically for clarity.

Approval & formatting – Shared the draft list with your supervisor for final checks, then formatted it for print/export, adding a header with “Qurban 2025 Participant List” and a timestamp.

Export & distribution – Exported as PDF for filing and dissemination among volunteers and committee members.

ii. Equipment Used

Laptop + Internet – to access and edit spreadsheet.

Excel / Google Sheets – for data entry, sorting, formatting, and exporting.

Email / WhatsApp – to gather participant info and share the final document.

Printable PDF reader/printer – to produce physical copies for display or records.

iii. Relevance to UMK Theory & Practicals

Data Management & ICT: Used spreadsheet functions (sorting, formatting, data validation) as taught in UMK’s ICT modules.

Corporate Communication: Created professional and clear participant lists in line with business documentation standards learned at UMK.

Operations & Logistics: Managed participant allocation numerically, aligning with operations planning practices in UMK’s Operations Management coursework.

iv. Issues & Challenges Encountered

Duplicate entries: Some participants signed up twice, leading to confusion in numbering.

Name formatting inconsistencies: Variations like lowercase “bin” vs. uppercase “Bin” disrupted sorting.

Missing data: Some participants had incomplete contact details.

v. Solutions Implemented

Mandatory fields: Added data validation to ensure contact details were completed before finalizing the list.

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THURSDAY, 29 MAY 2025

Qurban 2025 Planning Meeting

i. Work Process Involved

Define objectives & agenda – Met with supervisor to set meeting goals: determine Qurban dates, vendor procurement, volunteer coordination, distribution logistics, and budget planning

Invite stakeholders – Sent meeting invites and agenda via email and WhatsApp to teams in procurement, logistics, finance, communications, and volunteer management.

Facilitate discussion – Led discussion on:

Finalizing animal sources and pricing

Volunteer assignments and shifts

Meat handling, storage, and distribution planning

Budget and donation tracking
Each agenda item was reviewed according to role-specific responsibilities.

Assign action items – Delegated tasks, including contacting vetted suppliers, preparing volunteer registries, renting cooling equipment, and updating the financial tracker.

Document meeting minutes – Recorded key decisions, action items, responsible persons, and due dates.

Share minutes & follow-up – Circulated minutes immediately and scheduled a follow-up meeting to assess progress by early June.

ii. Equipment Used

Laptop & Internet – for agenda preparation, meeting facilitation, and documentation.

Zoom / Google Meet – enabled hybrid meeting capability with screen sharing.

Google Docs – for collaborative agenda and minute-taking.

Email / WhatsApp – for sending invites and sharing meeting documentation.

Shared screen / projector – in case of in-person attendance for visual aids.

iii. Relevance to UMK Theory & Practicals

Project & Operations Management – Your meeting demonstrated practical application of UMK’s scheduling, resource allocation, and stakeholder engagement principles.

Corporate Communication – Used formal agenda structure, facilitation techniques, and minute-taking formats consistent with UMK’s Business Communication training.

Event & Logistics Planning – Aligned Qurban timing

iv. Issues & Challenges Encountered

Vendor availability – Some livestock suppliers had not confirmed early bookings.

Volunteer uncertainty – Difficulty determining volunteer availability and roles close to Eid.

Tight timeline – Meeting scheduled just weeks before Qurban window, leaving little room for delays.

v. Solutions Implemented

Vendor follow-up – Assigned procurement lead to contact multiple vendors, prioritize confirmed quotes, and secure backups within 48 hours.

Volunteer planning – Volunteer coordinator launched a sign-up form with a deadline and set reminder prompts.

Immediate action schedule – Created a mini-Gantt timeline—covering procurement, volunteer confirmation, logistics setup—and scheduled the next check-in in early June.

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SUNDAY, 1 JUNE 2025

Checking Qurban Participation

i. Work Process Involved

Collect participant entries – Gathered data from online sign-up forms, donation portals, and manual registration completed in person or via community.

Centralize in tracking template – Imported names, IDs, contact info, payment dates, and share numbers into a shared Excel/Google Sheets sheet.

Cross-check records – Matched participant data against the donation system and payment logs, marking “Confirmed” or “Pending” statuses.

Generate participant lists – Filtered the sheet to create updated lists of confirmed participants with proper numbering and details.

Share updates – Distributed the confirmed participant list to Qurban coordinators, volunteer coordinators, and field logistics teams.

ii. Equipment Used

Laptop + Internet – Accessed cloud-based forms and payment portals.

Google Sheets / Excel – For data import, sorting, formula validation, and status tracking.

Email & WhatsApp – To follow up with participants or the finance team for validation.

iii. Relevance to UMK Theory & Practicals

Accounting & Finance Reconciliation – Checked payments against bank records, aligning with UMK’s accounting principles.

Corporate Communication – Used formal communication to resolve discrepancies and confirm participation records.

Operations & Planning – Managed participant logistics and confirmations as learned in UMK’s event & project management modules.

iv. Issues & Challenges Encountered

Incomplete data – Some participant records missing share count or identification details.

Payment mismatches – Payments sometimes recorded under different names or in lump sums.

Delayed confirmations – Pending status held until verification was completed manually.

v. Solutions Implemented

Mandatory field validation – Set data-entry controls to ensure essential fields (share count, full name) are filled.

Proactive communication – Assigned team members to follow up missing or unclear entries via WhatsApp/email within 24 hours.

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MONDAY, 2 JUNE 2025

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TUESDAY, 3 JUNE 2025

Double‑Checking Qurban Participation

i. Work Process Involved

Extract initial list – Pulled the current participation list (names, share counts, payment status) from the primary registration tracker.

Retrieve confirmed payment records – Exported transaction data from the payment system or bank statements for comparison.

Reconciliation setup – Created a new tab in Excel/Google Sheets for reconciliation, including columns like Name, Registered Shares, Amount Paid, Expected Amount, and Status.

Investigate mismatches – Contacted finance or participants via WhatsApp/email to resolve discrepancies (late contributions, data entry issues).

Update master list – Adjusted records based on confirmations and corrections; marked final statuses as “Confirmed,” “Pending,” or “Follow-up.”

Final verification & share – Shared final participant roster with the Qurban planning team, ensuring accurate allocation for animal procurement and meat distribution.

ii. Equipment Used

Laptop & Internet – to access registration system, payment portal, and work on cloud spreadsheets.

Excel / Google Sheets – for reconciliation, formulas and final list.

Bank statements / payment export – source data for verifying actual payments.

Email & WhatsApp – communication tools for quick participant follow-ups.

iii. Relevance to UMK Theory & Practicals

Accounting & Finance – Applied best practices in payment reconciliation by aligning internal records with external statements.

Corporate Communication – Practiced concise, professional follow-up communications with stakeholders.

Operations Management – Ensured accurate participant data for logistical planning and resource procurement, aligning with event coordination training.

iv. Issues & Challenges Encountered

Unmatched records – Participant names often varied slightly between systems (“Abd Rahman” vs. “Abdul Rahman”), causing lookup failures.

Instalment payments – Some participants paid in parts, leading to partial entries that didn’t match expected totals.

Delayed data entries – Finance team’s input lag affected reconciliation timeliness.

v. Solutions Implemented

Set deadline reminders – Sent reminders to the finance team to upload payment data before key preparation deadlines.

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WEDNESDAY, 4 JUNE 2025

Creating Qurban Distribution Tags (Labels)

i. Work Process Involved

Requirement gathering – Met with coordinator to clarify what each tag should include: recipient name, share number, Qurban year (2025), and organizational logo.

Template research – Explored Canva’s label and tag templates, especially Eid/Qurban-themed designs available in the “tags” section

Design customization – Selected a clean tag template. Added fields for name, tag number, 2025, and logo.

Final review – Confirmed alignment, font sizes, and design legibility; previewed print layout for label sheets.

Export – Downloaded design as high-resolution PDF for printing on sticker/label sheets.

Print & laminate – Printed sheets, then laminated each tag to protect from moisture during distribution.

Cutting and grouping – Cut tags with precision cutter and grouped them based on distribution routes or teams.

ii. Equipment Used

Laptop with internet – to design in Canva and retrieve templates/icons .

Canva – used for templates, text fields, color schemes, and layout.

Laminator + pouches – to seal and protect printed tags.

Precision cutter or scissors – for clean cutting and trimming.

Table or assembly area – to organize laminate runs and sorted tags.

iii. Relevance to UMK Theory & Practicals

Marketing & Branding Principles – Reinforced consistent branding (logo, color, fonts), aligning with marketing strategies from UMK courses.

Operations & Process Management – Organized a multi-step production process (design → print → laminate → cut → deliver) reflecting UMK operations planning practice.

iv. Issues and Challenges Encountered

Cut-line alignment – Initial prototype had tags slightly misaligned due to mismatch between template margins and label sheet format.

Font legibility on small tags – Serif fonts became hard to read at small sizes.

Lamination bubbles – Air pockets and wrinkles occasionally appeared after laminating.

v. Solutions Implemented

Margin adjustment – Updated Canva output settings to match label sheet templates; printed a test sheet and aligned design to avoid misalignment.

Font change – Switched to a clear sans‑serif typeface and slightly increased font size for readability.

Better laminating technique – Fed tags slowly at a steady pace and trimmed edges post-lamination to eliminate air bubbles and wrinkling.

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THURSDAY, 5 JUNE 2025

Site Visit & Labeling Names on the Qurban Board – Qurban 2025

i. Work Process Involved

Visit preparation – Coordinated with supervisor to receive the participant list and board layout. Scheduled the visit to coincide with animal delivery and meat packaging.

Site walkthrough – Inspected the distribution area, locating the Qurban board placement, ensuring it was visible and weather-protected.

Board setup – Installed the board securely in a central area; ensured it was level and properly anchored.

Name tagging – Printed participant names on vinyl stickers or laminated cards. Checked spelling carefully and affixed them onto the board under designated Qurban share numbers.

Quality check – Stepped back to verify alignment, legibility, and weather resistance of tags.

Handover & briefing – Showed the board to the coordinator team, explained the setup, and confirmed readiness for distribution day.

ii. Equipment Used

Participant list & printed tags – prepared earlier using Excel or Canva.

Vinyl sticker sheets or laminated cards – for sturdy, weather-resistant name tags.

Level tools & mounting supplies – such as tape, hooks, or adhesive for board installation.

Marker or pen – for minor corrections on tags.

iii. Relevance to UMK Theory & Practicals

Operations & Process Management – Implemented steps for effective board installation, quality control, and information deployment mirroring UMK’s workflow and logistics planning modules.

Corporate Communication – Engaged with team members, coordinated tasks, and confirmed final display reflecting UMK’s training in professional stakeholder engagement.

iv. Issues and Challenges Encountered

Name size legibility – Lettering appeared too small from a distance.

Sticky backing issues – Vinyl stickers lacked full adhesion on textured board.

Layout misalignment – Initial placement looked uneven and off-center.

v. Solutions Implemented

Font adjustments – Reprinted tags in a larger, bolder font for better readability from afar.

Better adhesive – Switched to laminated cards with double-sided mounting strips for stronger hold.

Layout realignment – Re-spaced names evenly across rows using a measuring tape and level to ensure symmetry.

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SUNDAY, 8 JUNE 2025 - MONDAY, 9 JUNE 2025

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TUESDAY, 10 JUNE 2025

Designing a “Umrah September 2025” Flyer

i. Work Process Involved

Brief & audience profiling – Supervisor tasked you with designing a flyer to promote an Umrah package departing in September, targeting families and working adults.

Template selection – Browsed Canva’s Hajj & Umrah flyer templates and selected a layout suited for September departures

Content drafting – Wrote clear headers, included itinerary highlights, pricing, dates, amenities, and contact details.

Visual customization – Chose respectful, high-resolution imagery such as the Kaaba and pilgrims; applied brand colors and logo consistently.

ii. Equipment Used

Laptop + Internet to access Canva and download assets.

Canva platform for template selection, image/overlay tools, and layout adjustments Google Docs for drafting and refining copy.

WhatsApp/Email for collaborating with supervisors.

Canva download tools for PDF and JPG export.

iii. Relevance to UMK Theory & Practicals

Visual Communication – Applied hierarchy, contrast, and alignment principles learned in UMK design modules.

Marketing & Promotions – Crafted compelling messaging in line with UMK’s marketing coursework.

Cultural Awareness – Selected culturally sensitive visuals informed by Tourism Geography and Cultural Tourism training.

iv. Issues & Challenges Encountered

Low-res images – Some initial visuals appeared pixelated when printed.

Overlay readability – Light text on intricate backgrounds reduced readability.

Busy layout – Initial flyer version had too many visual elements near the text.

v. Solutions Implemented

Image quality upgrade – Replaced with high-res Canva or stock images suited for print.

Overlay application – Added semi-transparent dark overlays beneath text to increase contrast.

Simplified design – Reduced clutter by using bullet points and minimalist layout for a cleaner look.

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WEDNESDAY, 11 JUNE 2025

Umrah Itinerary – September 2025

i. Work Process Involved

Initial briefing – Met with the supervisor to clarify trip dates and decide destinations (Makkah & Madinah), preferred duration, and group size.

Research and planning – Used travel guides and agency references to build a balanced schedule. Consulted off-peak weather and crowd data: September offers milder weather in Makkah & Madinah and lighter crowds, making worship more manageable

Logistics and cost estimates – Included accommodations, high-speed train fare, internal transport, meals, and local guide expenses.

Supervisor review – Shared draft for feedback; refined timing and added buffer periods for prayer, rest, and transit.

ii. Equipment Used

Laptop + Internet – for itinerary design and research.

Google Sheets / Excel – for planning schedule, budgeting, and timeframes.

Online travel guides & picture sources

iii. Relevance to UMK Theory & Practicals

Operations & Project Management – Applied scheduling, buffer time planning, and transport coordination in line with UMK modules.

Tourism & Cultural Studies – Incorporated religious site visits and cultural sensitivity, reflecting UMK's cultural tourism curriculum.

iv. Issues & Challenges Encountered

Crowd navigation – Although lighter than peak seasons, mosque visits still required smooth timing.

Transport coordination – Ensuring group timely access to Haramain train slots.

v. Solutions Implemented

Lower-heat scheduling – Allocated demanding rituals early morning or after Asr.

Prayer buffer built-in – Added 30–60 minutes for prayer and Tawaf around mosques.

Advance booking – Secured train tickets and vetted a private coach for transfers to avoid delays.

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THURSDAY, 12 JUNE 2025

Organizing Raudhah Payment Records (2019–2025)

i. Work Process Involved

Data collection – Gathered annual bank statements, digital payment logs, and manual receipts for each year from 2019 to 2025.

Master workbook setup – Created an Excel workbook with separate tabs for each year and a summary tab.

Data entry & categorization – Entered transactions per tab with columns: Date, Payer, Amount, Method, Receipt No., and Notes.

Data validation & formatting – Applied validation rules for date and currency consistency, and conditional formatting to highlight missing or outlier entries.

Audit & reconciliation – Cross-referenced entries with original bank statements and receipts; flagged discrepancies.

ii. Equipment Used

Laptop with Microsoft Excel & Internet access – for data entry, formula use, and cloud backup.

Bank statements and receipt records – as source documentation.

Email/WhatsApp – for follow-up with finance or participants on discrepancies.

iii. Relevance to UMK Theory & Practicals

Financial Management & Accounting – Applied reconciliation, cumulative total analysis, and financial record-keeping practices

Operations & Quality Control – Implemented structured multi-year workflows, internal audit checks, and backup protocols, aligning with UMK’s management modules.

Corporate Communication – Coordinated follow-ups and clarification emails professionally, in line with UMK’s communication standards.

iv. Issues & Challenges Encountered

Incomplete records – Some years lacked digital backup, requiring manual receipt entry.

Inconsistent formatting – Date formats and currency symbols varied across years, causing mismatches.

Duplicate entries – Payment duplication across systems led to inflated totals.

v. Solutions Implemented

Template standardization – Used data validation rules to ensure consistent formats across all tabs.

Manual reconciliation – Reviewed flagged entries against bank statements and communicated with finance or participants to confirm accuracy.

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SUNDAY, 15 JUNE 2025

Preparing APIS Data for Umrah – July 2025

i. Work Process Involved

Understand APIS requirements – Reviewed Saudi Arabian Airlines’ APIS guidelines requiring fields like passport number, expiry date, nationality, name, gender, date of birth, and issuing country

Collect passenger info – Gathered details from Umrah registrants: full legal name (as per passport), date of birth, gender, nationality, passport number and expiry, visa details, place of issue, and first-night accommodation address.

Data template setup – Created a structured spreadsheet/API format with mandatory columns matching APIS spec.

Review & validate – Checked records for missing or malformed fields using validation scripts or Excel functions.

Submit to airline/vendor system – Uploaded data into the airline’s PNR/SSR-APIS field before issuing tickets.

Confirmation & documentation – Saved submission logs and confirmations for compliance and audit.

ii. Equipment Used

Laptop & Internet – for accessing airline portal and editing data.

Spreadsheet tool – Excel or Google Sheets for preparing and validating data.

Airline portal or PNR system – for APIS data upload

Data validation tools/scripts – to check formatting and completeness.

iii. Relevance to UMK Theory & Practicals

ICT & Data Management – Applied structured spreadsheet design, validation, and data export aligned with UMK’s ICT/Data modules.

Operations & Process Planning – Followed a multi-step compliance workflow—from data collection to submission—reflecting UMK operations management teachings.

Corporate Communication – Coordinated closely with travel bookings and airlines to ensure APIS compliance.

iv. Issues & Challenges Encountered

Name discrepancies – Passengers sometimes provided names not matching passport documentation.

Passport expiry issues – Some passports expired within six months of travel, which violated APIS requirements.

Incomplete accommodation info – Missing first-night hotel addresses delayed file preparation.

v. Solutions Implemented

Standardized templates – Used data validation rules to avoid input errors.

Pre-screening reminders – Sent early alerts to participants about passport validity expiration requirements.

Follow-up communication – Contacted participants via WhatsApp/email to collect missing hotel address info promptly.

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MONDAY, 16 JUNE 2025

Umrah Training July

i. Work Process Involved

Program planning – Collaborated with supervisor to establish course objectives (Umrah rituals, Dua’ teachings, logistics), schedule and participant profile.

Curriculum design – Developed detailed modules: Ihram & Miqat rules, step-by-step Tawaf, Sa’i, spiritual etiquette at Raudhah, Ziyarah guidance, and health & safety briefings.

Session materials – Prepared presentation slides, handouts, checklists, and practice session scripts.

Venue arrangements – Reserved suitable classroom space and arranged audio-visual equipment for the training sessions.

Marketing & registration – Promoted the course via digital flyers, social media, and local community announcements; collected participant registration forms.

Course delivery – Facilitated interactive lectures, Q&A, group discussions, and practical demonstrations of Umrah rituals.

Evaluation & feedback – Conducted pre-course assessments and post-course quizzes; collected participant feedback for improvements.

ii. Equipment Used

Laptop & projector – to present slides and video demonstrations of Tawaf/Sa’i procedures.

Printed handouts and checklists – outlining key steps, supplications, Duas, and tips.

Audio system – microphone or speaker for clear instruction delivery to groups.

Writing materials – pens, flipcharts, markers, and notepads.

Online form tool – such as Google Forms for pre-registration and feedback collection.

iii. Relevance to UMK Theory & Practicals

Tourism & Cultural Studies – Applied knowledge from UMK’s Cultural Tourism modules by teaching religious practices and pilgrimage etiquette.

Operations & Event Management – Demonstrated planning, resource allocation, scheduling, and evaluation methods as covered in UMK’s project management coursework.

Corporate Communication – Delivered clear, structured learning sessions and built rapport during Q&A and coaching—skills learned in UMK’s business communication classes.

iv. Issues and Challenges Encountered

Last-minute dropouts – Several participants cancelled unexpectedly just before the course started.

Technical difficulties – Projector flickered during video playback, interrupting flow.

Language comprehension variance – Participants had different familiarity levels with Arabic terms and ritual concepts.

v. Solutions Implemented

Waitlist activation – Reached out to standby participants to fill vacant slots and maintain course numbers.

Alternate equipment – Used laptop screen and portable speakers during projector downtime to continue sessions smoothly.

Supplementary language support – Provided bilingual handouts and simplified Arabic pronunciation guides to aid comprehension.

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TUESDAY, 17 JUNE 2025

Day 1 - Collecting Biometric Data for Umrah Pilgrims

i. Work Process Involved

Understand requirements – Reviewed Saudi Ministry of Hajj & Umrah and embassy guidelines requiring fingerprint scans and facial recognition for Umrah e-visa applicants in countries like Malaysia, UK, Bangladesh, Kuwait, and Tunisia

Setup biometric session – Coordinated with supervisor to schedule a biometric collection event at the agency office or a local visa center.

Prepare platform – Installed and tested the Saudi Visa Bio mobile app

Data registration – Each pilgrim scanned their passport, took a live selfie, and provided fingerprints of all ten fingers via the app

Verification and submission – Ensured each scan was accepted before marking completion in the passenger data sheet.

Record-keeping – Updated the Umrah participant database with biometric completion status and exported logs from the app.

ii. Equipment Used

Smartphones or tablets with the Saudi Visa Bio app installed

Passport scanners to auto-fill form fields.

Data entry system (Excel or agency CRM) to monitor completion.

Internet access for upload and app connectivity.

iii. Relevance to UMK Theory & Practicals

ICT & Systems Integration – You adhered to data-capture system workflows and authentication processes taught at UMK .

Operations Management – Scheduled group sessions efficiently, minimizing queue times and ensuring smooth throughput.

Corporate Communication – Guided participants clearly through each step and confirmed successful capture.

iv. Issues and Challenges Encountered

App freezing during fingerprint scans, especially for older adults.

Poor lighting or reflective fingerprints, causing scan failures.

Incorrect personal details during passport auto-fill.

v. Solutions Implemented

Backup devices: Provided additional phones/tablets for quick retries.

Guided scanning: Used black cloth behind fingers and ensured proper lighting

Immediate verification: Cross-checked passport details with participants and corrected entries on the spot.

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WEDNESDAY, 18 JUNE 2025

Day 2 - Collecting Biometric Data for Umrah Pilgrims

i. Work Process Involved

Understand requirements – Reviewed Saudi Ministry of Hajj & Umrah and embassy guidelines requiring fingerprint scans and facial recognition for Umrah e-visa applicants in countries like Malaysia, UK, Bangladesh, Kuwait, and Tunisia

Setup biometric session – Coordinated with supervisor to schedule a biometric collection event at the agency office or a local visa center.

Prepare platform – Installed and tested the Saudi Visa Bio mobile app

Data registration – Each pilgrim scanned their passport, took a live selfie, and provided fingerprints of all ten fingers via the app

Verification and submission – Ensured each scan was accepted before marking completion in the passenger data sheet.

Record-keeping – Updated the Umrah participant database with biometric completion status and exported logs from the app.

ii. Equipment Used

Smartphones or tablets with the Saudi Visa Bio app installed

Passport scanners to auto-fill form fields.

Data entry system (Excel or agency CRM) to monitor completion.

Internet access for upload and app connectivity.

iii. Relevance to UMK Theory & Practicals

ICT & Systems Integration – You adhered to data-capture system workflows and authentication processes taught at UMK .

Operations Management – Scheduled group sessions efficiently, minimizing queue times and ensuring smooth throughput.

Corporate Communication – Guided participants clearly through each step and confirmed successful capture.

iv. Issues and Challenges Encountered

App freezing during fingerprint scans, especially for older adults.

Poor lighting or reflective fingerprints, causing scan failures.

Incorrect personal details during passport auto-fill.

v. Solutions Implemented

Backup devices: Provided additional phones/tablets for quick retries.

Guided scanning: Used black cloth behind fingers and ensured proper lighting

Immediate verification: Cross-checked passport details with participants and corrected entries on the spot.

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THURSDAY, 19 JUNE 2025

Buying Haramain High‑Speed Train Tickets for Umrah

i. Work Process Involved

Travel planning – Determined your travel dates (departing Makkah after Umrah and returning to Madinah).

Choose booking platform – Opted for the official Haramain website or mobile app

Enter journey details – Selected departure and return stations (e.g., Makkah → Madinah), travel dates, class (Economy or Business), and passenger count.

Input passenger data – Entered names exactly as on passports, nationality, and contact details to avoid check-in issues.

Seat/class selection – Chose seats and travel class, weighing comfort vs cost.

Payment – Completed transaction securely with credit/debit card. Limit payment failures common with unregistered foreign cards.

Receive e-ticket – E-ticket (PDF or QR code) received via email and accessible in-app.

Prepare for boarding – Advice is to arrive 30–60 minutes before departure for security and boarding.

ii. Equipment Used

Laptop or smartphone – for booking on the official site/app.

Payment card – to complete online transactions.

Printer or mobile device – to produce/hold the e-ticket QR code.

iii. Relevance to UMK Theory & Practicals

Operations Management – Coordinated scheduling and buffer times for train departures reflecting UMK's logistics principles.

Customer Service & Communication – Ensured accurate information and confirmation of travel details, mirroring business communication training.

iv. Issues & Challenges Encountered

Platform instability – Booking platforms occasionally froze or timed out during high-use periods. Users report needing retries.

v. Solutions Implemented

Use reliable booking channels – Switched to third-party platforms like UmrahMe or Rail Monsters, which often handle international cards better and allow seat selection.

Book early – Completed booking at least 4 days prior (96 hours) to ensure availability and avoid surcharges. Umrahme

Have backups ready – Kept both digital and printed copies of the ticket; arrived well before departure to accommodate issues.

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SUNDAY, 22 JUNE 2025

Designing “Travel Tips for Travellers”

i. Work Process Involved

Identify purpose and audience – Determined that tips should assist holiday travelers: packing hacks, safety advice, and cultural etiquette.

Select a template – Chose a travel infographic or social media template from Canva’s travel category

Draft content – Compiled top travel tips based on personal and web-sourced advice.

Customize layout – Replaced placeholder text, added icons or photos, and arranged tips into visually distinct sections.

Apply design principles – Used 3–4 complementary colors, balanced white space, and chose legible fonts following Canva guidelines

Peer review – Shared draft with supervisor/team; adjusted icon size, text hierarchy, and color contrast.

ii. Equipment Used

Laptop + Internet – to access Canva templates and design features.

Canva platform – utilized infographic or travel brochure templates

Google Docs – drafted tips list, shared for feedback.

Email/WhatsApp – collaborated for layout and content validation.

Download/export function – for high-quality JPG and PDF outputs.

iii. Relevance to UMK Theory & Practicals

Marketing & Customer Engagement – Crafted persuasive, culturally sensitive tips and presentation style as taught in UMK Marketing modules.

ICT & Digital Literacy – Navigated Canva, used template customization, and exported designs aligning with UMK ICT training.

iv. Issues & Challenges Encountered

Text overcrowding – Too many tips made the design dense.

Color imbalance – Some text didn’t stand out due to low contrast.

Icon inconsistencies – Icons varied in style, causing visual mismatch.

v. Solutions Implemented

Contrast enhancement – Swapped low-contrast colors for stronger overlays and bold text.

Icon harmonization – Selected icon sets with a consistent aesthetic to reinforce coherence.

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Blue Colorful Illustrative Buy Used Car Tips Infographic Poster

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MONDAY, 23 JUNE 2025

Preparing APIS Data for Departure to Garut, Indonesia

i. Work Process Involved

Data collection – Obtained passport scans, booking forms, and hotel confirmations from each pilgrim.

Data input & validation – Entered data into the sheet; used data validation rules (e.g., correct date format DD/MM/YYYY, passport format) to minimize errors.

Follow-up communication – Prompted pilgrims with missing or incorrect data to provide updates via WhatsApp/email.

Export & upload – Exported the validated data as a CSV per portal requirements and uploaded to the airline or agent’s APIS system ahead of departure.

Confirmation & filing – Checked upload confirmation logs, then saved the data and confirmation copies in cloud storage for recordkeeping.

ii. Equipment Used

Laptop + Internet access – to create the template and submit data.

Spreadsheet software – Microsoft Excel or Google Sheets.

Pilgrim documents – Passport copies and hotel bookings.

Communication tools – WhatsApp, email for data verification with participants.

iii. Relevance to UMK Theory & Practicals .

Operations & Process Management – Followed a clear workflow from data collection to submission and archival, aligning with UMK’s process planning teachings.

Corporate Communication – Ensured professional coordination with both pilgrims and carriers, reflecting UMK business communication standards.

iv. Issues and Challenges Encountered

Missing accommodation details – Some pilgrims failed to supply first-night hotel addresses.

Expired passport data – A few pilgrims submitted passports nearing or past their validity period.

Formatting errors – Incorrect date formats and passport number typos caused initial rejections.

v. Solutions Implemented

Real-time prompts – Sent reminders and correction requests via WhatsApp for incomplete data.

Passport renewal advice – Recommended timely renewals and offered assistance where needed.

Final review checklist – Ensured all critical fields were complete and properly formatted before submitting.

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TUESDAY, 24 JUNE 2025

Final Pre‑Departure Meeting for Garut Trip

i. Work Process Involved

Agenda distribution in advance – Shared meeting agenda a week before to familiarize participants with the schedule.

Review travel logistics – Reconfirmed departure date/time, transport to/from airport, and flight/ground contact points .

Documentation check – Verified passenger documents: passports, visas, boarding passes (if printed), group flight itinerary, and health insurance.

Safety & packing briefing – Covered key packing tips: weight limits, carry-on essentials (medications, ID), and emergency contact cards.

Final Q&A session – Allowed participants to clarify doubts about timing, allowances, itinerary stops, or medical concerns.

Distribution of materials – Provided finalized document packs including itinerary, local maps, emergency contacts, and luggage tags.

ii. Equipment Used

Printed agenda & participant packs – contained final itinerary, safety brief, contact lists.

Projector/laptop – displayed slides with timeline, maps, and flight information.

Whiteboard/Flipchart – used for writing reminders and Q&A points during the session.

Clipboard and checklist – to tick off each participant's document status.

iii. Relevance to UMK Theory & Practicals

Project & Operations Management – This meeting applied systematic planning and stakeholder coordination skills taught in UMK’s Operations modules.

Corporate Communication & Facilitation – You led agenda-driven discussions and facilitated team Q&A, aligning with formal communication practices from UMK’s Business Communication courses.

Risk Management & Safety Planning – Covered contingency planning and information sharing, drawing on UMK’s training in event logistics and safety protocols.

iv. Issues & Challenges Encountered

Last‑minute dropouts – A few participants couldn't attend due to schedule conflicts or health issues.

Forgotten documents – Some forgot to bring boarding pass printouts or insurance proof.

Timing confusion – Uncertainty around transport pickup times due to differing flight schedules.

v. Solutions Implemented

Waitlist activation – Offered vacant slots to standby participants and updated transport lists.

On–the‑spot document re‑print – Brought spare boarding pass downloads and printed insurance cards for those missing.

Shared transport coordination table – Displayed a live transport schedule on-screen and distributed the revised pickup timings via WhatsApp group immediately after the meeting.

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WEDNESDAY, 25 JUNE 2025

Final Double-Check Itinerary with Supervisor for Garut Trip

i. Work Process Involved

Pre-meeting prep: Sent a complete itinerary draft (date, time, transport, accommodation, contact info) via email to the supervisor review

Detail verification: Checked flight/bus dates, station pickup/drop-off details, hotel information, and on-site contacts.

Approval & updates: Noted and incorporated supervisor’s corrections (adjusted pickup times and added emergency protocol notes).

Distribute final version: Exported the updated itinerary in PDF and distributed it to participants and coordinating staff.

ii. Equipment Used

Laptop & projector/in-screen share for live walkthrough of the itinerary.

Google Docs/Sheets for real-time collaborative editing.

PDF export tool to generate finalized document.

Email and WhatsApp for distribution and confirmation among team members.

iii. Relevance to UMK Theory & Practicals

Operations & Workflow Management: Applying step-by-step review and contingency planning as taught in UMK’s Project Management modules.

Corporate Communication: Structured discussion and confirmation aligning with UMK business communication practices.

iv. Issues & Challenges Encountered

Timing conflict: A bus pickup overlapped with arrival time at the station.

Incorrect hotel address format, which could cause navigation issues for participants.

v. Solutions Implemented

Rescheduled bus pickup to 45 minutes after arrival and updated itinerary.

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THURSDAY, 26 JUNE 2025

Checking In: KUL → CGK → KUL for Garut Trip

i. Work Process Involved

A. Outbound (KUL → CGK):

Online check-in – Logged into the airline’s website/app using booking reference and last name to select seats and generate boarding pass

B. Return (CGK → KUL):

Repeat online check-in – Checked in via airline app or at CGK if online was unavailable.

ii. Equipment Used

Smartphone/laptop – for online check-in and boarding pass retrieval.

Printed boarding pass or mobile boarding pass – for gate access.

Airline app or boarding kiosk – for baggage drop and seat confirmation.

Passport & visa – necessary for security and immigration checks.

iii. Relevance to UMK Theory & Practicals

ICT & Digital Processes – Using online platforms and self-service kiosks echoes UMK’s ICT lab training.

Operations & Workflow Management – Sequentially managing check-in, luggage drop, and immigration reflects UMK’s operations principles.

Customer Experience & Communication – Keeping boarding passes and arrival times visible showcases migrant management skills taught in Business Communication modules.

iv. Issues & Challenges Encountered

Baggage tag delay – Self-service kiosks malfunctioned, slowing down baggage drop.

Flight delay reschedule – A minor delay led to needing seat re-assignment mid-check-in.

Counter confusion – CGK counter assignments shifted, causing uncertainty about which queue to join.

v. Solutions Implemented

Counter fallback – Shifted to counter check-in and tag baggage manually.

App refresh & seat change – Refreshed airline app to update seat assignment post-delay.

Airport signage & staff assistance – Followed digital monitors and asked staff for guidance at CGK.

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SUNDAY, 29 JUNE 2025

Final Passport & Visa Verification + OneDrive Organization

i. Work Process Involved

Prepare checklist: Created an Excel/Google Sheets tracker listing all pilgrims with columns for Passport Validity , Visa Status, and “Uploaded” checkbox.

Cross-check documents: Reviewed physical/digital copies to verify passport pages and visa stamps; flagged missing or invalid items.

Request missing docs: Contacted individuals via WhatsApp/email to send clear scans of passport and visa.

Validate entries: Checked passport expiry, visa dates

Organize in Google Drive

Share and sync: Shared Google Drive link with supervisor and staff, enabled offline sync for mobile access.

Final audit: Marked “Complete” in checklist post-upload; saved the trusted document version.

ii. Equipment Used

Laptop with Excel/Google Sheets and Google Drive

Smartphones for participants to scan/send documents

Internet-enabled devices for Google Drive upload and sharing

Communication via WhatsApp and email for follow-up

iii. Relevance to UMK Theory & Practicals

ICT & Data Management: Applied folder structure, naming conventions, and file-sharing, as taught in UMK’s ICT modules .

Operations & Quality Control: Systematic verification and tracking align with UMK’s process planning and audit frameworks.

Corporate Communication: Clear, polite follow-ups reflect UMK’s communication best practices.

iv. Issues and Challenges Encountered

Expired passports: A few participants had less than 6 months validity.

Poor-quality scans: Photos of passports/visas were blurry or incomplete.

Misplaced files: Some documents were incorrectly named or duplicated.

v. Solutions Implemented

Renewal advice: Promptly notified individuals to renew passports before submission deadlines.

Scan guidance: Sent sample instructions to ensure clear, full-page scans.

Naming rules enforced: Shared naming format and flagged anomalies in checklist.

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MONDAY, 30 JUNE 2025

Final Tour Guide Prep – Garut, Indonesia

i. Work Process Involved

Double-check Name List

Prepared a Google Sheets manifest with columns for full name, phone number, ID/passport.

Cross-checked against registration forms and Indonesian entry requirements.

Contacted participants via WhatsApp/email to clarify missing or misspelled names.

Prepare First-Aid Kit

Reviewed standard travel health checklists to identify key items: pain relievers, bandages, antiseptic wipes, antihistamines, and electrolyte packets

Counted existing supplies, discarded expired items, and restocked essential medications (paracetamol, Imodium, insect repellent).

Packaged components into a labeled, weather-resistant pouch.

Pack Tour-Guide Essentials

Created a checklist: name list, itinerary, first-aid kit, water, snacks, microphone, maps, notebook, and pens.

Gathered and organized items in the tour bag, ensuring easy access and systematic arrangement.

Final Review

Conducted a walkthrough of all items: checked name list accuracy, kit contents, and gear functionality.

Shared the checklist and digital file (manifest and item list) with the supervisor via shared Google Drive for approval.

ii. Equipment Used

Digital tools: Google Sheets to track names and item checklist, and Google Drive for shared access.

Print materials: Laminator and printer for manifest copies and itinerary handouts.

First-aid pouch: Durable, labeled bag with compartments.

Communication tools: WhatsApp and email for swift coordination and clarifications.

iii. Relevance to UMK Theory & Practicals

ICT & Data Management: Using cloud spreadsheets and structured file design reflects UMK ICT coursework.

Operations & Project Planning: Inventory checks and systemized prep align with UMK’s logistics and operations modules.

Health & Safety Compliance: First-aid readiness illustrates the risk and emergency management knowledge gained at UMK.

Corporate Communication: Professional coordination via digital channels matches UMK’s communication training.

iv. Issues & Challenges Encountered

Name discrepancies: Some participant names were misspelled or incomplete.

Expired/Incomplete First-Aid Supplies: Antiseptic wipes were nearly expired; insect repellent was missing.

v. Solutions Implemented

Name confirmation: Sent messages and collected acknowledgments; printed revised lists after responses.

Restocked kit: Discarded expired items and replaced with fresh medical supplies following checklist guidelines

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TUESDAY, 1 JULY 2025

Packing Light Snacks for the Bus to KLIA – Garut Trip

i. Work Process Involved

Plan snack variety – Selected a mix of bread, candy and mineral water

Portion & pack – Used resealable containers or plastic bags to portion snacks into individual packs for easy distribution.

Hydration prep – Packed several bottles of water to keep the group hydrated during the journey.

Organize on board – Arranged snacks and water in a central bin for easy access at rest stops or during longer stretches.

ii. Equipment Used

Resealable containers or plastic bags – kept snacks fresh and mess-free.

Checklist – Excel or paper list for confirming snack counts and types.

iii. Relevance to UMK Theory & Practicals

Operations & Planning – Coordinated logistics and portioning to ensure equal distribution; a direct application of UMK operations management skills.

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WEDNESDAY, 2 JULY 2025

Escorting Pilgrims to Catch the Bus for KLIA – Garut Trip

i. Work Process Involved

Pre-departure briefing – Shared departure time and boarding location ( arena parking lot at 9 PM) via WhatsApp and printed notices a day prior.

Assemble pilgrims – Ensured everyone gathered with their luggage, passports, and boarding passes; conducted a roll-call using a printed name list.

Verify documentation – Confirmed each pilgrim had their flight ticket and API/visa documents ready before boarding.

On-the-way reminders – Reminded pilgrims about restroom stops and arrival procedures at KLIA via onboard announcement.

ii. Equipment Used

Printed name list & travel documents checklist

Luggage tags — with names and contact info

Pen and clipboard — for roll-call and note-taking

WhatsApp messages & group chat — to coordinate arrival times and reminders

Bus — confirmed pre-booked with comfortable seating and adequate baggage space

iii. Relevance to UMK Theory & Practicals

Operations & Logistics: You applied scheduling, inventory control (bags), and seat assignment—practical skills from UMK’s operations modules.

Customer Service: Ensuring comfort, sharing updates, and managing expectations apply UMK's hospitality and tourism management coursework.

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THURSDAY, 3 JULY 2025

Designing Umrah Pilgrim Certificates (July)

i. Work Process Involved

Task briefing – Supervisor explained the purpose of the certificate (to recognize pilgrims’ journey for Umrah July batch) and discussed required content: agency branding, pilgrimage date, pilgrim’s name, and a motivational message.

Select certificate template – Explored online platforms like Canva for suitable certificate layouts

Adapt design – Chose a template and customized it by adding the Raudhah Jaya logo, July pilgrimage dates, decorative borders, and placeholders for individual names.

Content draft – Wrote sample text “This certifies that [Name] has performed Umrah from [dates]” and space for signatures.

Review & feedback – Shared the draft with supervisor; made adjustments on layout, fonts, and color alignment with company branding.

Finalization – Exported the certificate as a high-resolution PDF (print-ready) and JPEG for email distribution.

ii. Equipment Used

Laptop + Internet: research and design work.

Design tools: Canva (free templates, easy customization)

Brand assets: Agency logo and official color palette.

Communication tools: Email/WhatsApp for internal reviews and approvals.

iii. Relevance to UMK Coursework

Graphic Design & Branding: Applied principles from UMK’s Visual Communication module—color harmony, typography, layout balance.

Corporate Communication: Drafting bilingual certificate text aligned with skills taught in UMK’s business communication course.

iv. Issues & Challenges Encountered

Template availability: Needed an Islamic-themed certificate that balanced professionalism without religious symbols conflicting with branding.

Font legibility: Font sizes were inconsistent, causing layout imbalance.

File resolution: Initial output was low-res, unsuitable for printing.

v. Solutions Implemented

Template alterations: Combined border design from Islamic-themed options with corporate template to ensure compatibility.

Font adjustments: Text size and style to ensure clarity while maintaining aesthetics.

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SUNDAY, 13 APRIL 2025

Meeting to Finalize Umrah Itinerary – July Departure

i. Work Process Involved

Agenda & consultation – Sent out a meeting agenda ahead of time to supervisors and team members, including itinerary overview, date/time/locations, accommodations, transport logistics, and contingency planning

Live review & feedback – Walked through each daily schedule item (flights, Haramain train, prayers, rest times) during the discussion and invited feedback.

Detail confirmation – Verified key details such as hotel names, pickup times, prayer breaks, and weather considerations .

Documentation & approval – Updated the Google Sheets itinerary in real time, saved an approved PDF version, and circulated it to stakeholders.

Distribution & storage – Uploaded the final itinerary to Google Drive and shared the link with the team.

ii. Equipment Used

Laptop and projector or screen-share for presenting the itinerary draft.

Google Sheets/Docs for live collaboration and revisions.

Google Drive or shared drive for secure sharing and version control.

WhatsApp/email to coordinate scheduling and share follow-up notes.

iii. Relevance to UMK Theory & Practicals

Operations & Process Management: The structured agenda, buffer time planning, and contingency integration reflect UMK operations management principles.

ICT & Collaborative Tools: Use of cloud-based documents and real-time editing demonstrates ICT competency learned at UMK.

Corporate Communication: Running a feedback-driven team meeting aligns with communication practices taught in UMK’s business modules

iv. Issues and Challenges Encountered

Scheduling conflicts among team members caused delays in confirming meeting time.

Route confusion for Haramain train boarding location timings.

Weather uncertainty during outdoor visits in Makkah due to high temperatures.

v. Solutions Implemented

Rotated agenda time and shared meeting minutes with absent members to maintain alignment.

Clarified transport logistics by assigning a specific coordinator to liaise with train staff.

Built in buffer of 30–45 minutes in midday heat to enhance group welfare and accommodate potential delays.

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SUNDAY, 20 APRIL 2025

Aceh Itinerary – 5D4N in Banda Aceh

i. Work Process Involved

Initial planning – Set travel dates and group size, and selected target destinations based on guide recommendations and travel purposes.

Research highlights – Identified key spots like Baiturrahman Grand Mosque, Tsunami Museum, Gunongan Park in Banda Aceh .

Logistics addition – Scheduled and transport times, meal venues, budgeting, and contingencies.

Supervisor review – Shared draft via Google Sheets, received feedback to allow buffer time between activities.

ii. Equipment Used

Laptop & Internet – for research and booking ferry tickets.

Google Sheets / Excel – for detailed itinerary and cost tracking.

Shared Drive – for distributing the final plan to stakeholders.

iii. Relevance to UMK Theory & Practicals

Operations & Project Management – Designed workflow planning and buffer allocation aligned with UMK’s operations modules.

Budgeting & Customer Experience – Included meal budgets and pacing considerations, reflecting UMK’s service management principles.

iv. Issues and Challenges Encountered

Tight timing – Risk of rushed visits to landmarks like Baiturrahman and Tsunami Museum.

Meal arrangement constraints – Difficulty locating group-friendly local restaurants along the route.

v. Solutions Implemented

Buffer periods – Added 30–45 minutes between connections and site visits.

Backup activities – Prepared alternatives, such as Ulee Lheue Beach, in case of delays.

Pre-booked dining spots – Selected and reserved local eateries near attractions known to accommodate groups.

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MONDAY, 21 APRIL 2025

Creating an Aceh Travel Flyer in Canva

i. Work Process Involved

Define objective & audience – Brief: design an eye-catching flyer to promote a 5-day cultural-tour package to Banda Aceh , targeting domestic travelers and university groups.

Template selection – Explored travel and tourism flyer templates on Canva—opted for one with a clean layout and space for vibrant images and bullet highlights

Feedback & iteration – Shared the draft with team and supervisor; incorporated suggestions (contrast tweak, font weights, icon harmonisation).

Export – Downloaded printable PDF (300 dpi) plus social media-ready JPG version.

ii. Equipment Used

Laptop & Internet – for Canva design and research.

Canva Pro Account – to access premium templates and vector elements.

Google Docs – for drafting copy and collecting feedback.

Email/WhatsApp – for design review and sharing drafts.

iii. Relevance to UMK Theory & Practicals

Tourism Marketing – Crafted persuasive messaging, CTAs, and itinerary highlights in line with UMK’s marketing and tourism curricula.

ICT & Digital Design – Navigated cloud-based design tools, template customization, and multi-format exports reflective of UMK ICT training.

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TUESDAY, 22 APRIL 2025

Meeting to Finalize Aceh Itinerary

i. Work Process Involved

Pre‑meeting prep – Sent an agenda and draft itinerary (day-by-day highlights: Banda Aceh, cultural sites) to stakeholders via email 48 hours in advance

In‑meeting walkthrough – Reviewed each leg of the trip, including visits to Baiturrahman Mosque and Tsunami Museum

Logistics & time management – Confirmed transportation booking details and inserted realistic buffer periods to accommodate ferry delays and sea conditions .

Risk & contingency planning – Discussed alternative activities in case of bad weather or schedule conflict

Revise & approve – Implemented feedback on timing, local dining selections, and added a night‑time cultural performance option before final approval.

Document distribution – Exported the finalized itinerary as a PDF and shared it with the team via Google Drive.

ii. Equipment Used

Laptop & projector or screen‑sharing – for live itinerary presentation.

Google Sheets / Docs – to track and edit plan details in real time.

Map visuals – displayed routes and timing between Banda Aceh and Pulau Weh.

Google Drive – for final document sharing and central access.

iii. Relevance to UMK Theory & Practicals

Operations Management – Demonstrated scheduling with buffers and logistical coordination aligning with UMK's project planning frameworks.

Tourism & Cultural Studies – Incorporated major Aceh sites like Baiturrahman Mosque and Tsunami Museum to reflect cultural tourism education

iv. Issues and Challenges Encountered

Tight arrival-to-departure windows – Limited time to visit multiple attractions in Banda Aceh.

Dining venue capacity – Uncertainty about local restaurants accommodating group meals.

v. Solutions Implemented

Added time buffers – Built in 30–45 minutes between ferry and site visits.

Backup plan – Scheduled Ulee Lheue beach as a fallback for delayed sea travel .

Pre‑booked restaurants – Reserved group-friendly local eateries near key attractions.

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WEDNESDAY, 23 APRIL 2025

Final Meeting – Vietnam Package Itinerary

i. Work Process Involved

Itinerary walkthrough

Step-by-step review of each day, including timing of city tours, cruise to Halong Bay, cultural visits in Sapa, and domestic travel options. Shared a visual on-screen and gathered live feedback.

Logistics & contingency review

Reconfirmed transportation modes (flight/train/ferry), buffer times for travel variances, and meal/rest breaks, echoing event planning best practices .

Risk mitigation plan

Organized alternatives for weather or transport delays, such as local walking tours or indoor activities. Also reviewed safety protocols.

Finalize and assign

Integrated feedback, finalized details, and assigned responsibilities: transport coordinator, meal bookings, guide liaison, and document custodian.

Documentation and distribution

Exported final itinerary to PDF, printed hard copies, and uploaded all materials to shared OneDrive folder for all stakeholders.

ii. Equipment Used

Laptop & projector / screen-share – to present the itinerary draft.

Google Sheets/Docs – for real-time collaborative editing.

WhatsApp / Email – for ongoing coordination and post-meeting follow-up.

iii. Relevance to UMK Theory & Practicals

Operations & Project Management

Applied structured planning, scheduling, buffer allocation, and risk management—as taught in UMK’s operations management studies.

Corporate & Cross-Cultural Communication

Led a formal yet inclusive meeting with clear agenda and stakeholder interaction, resembling business communication modules at UMK

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THURSDAY, 24 APRIL 2025

First Meeting – Kundasang Trip Planning

i. Work Process Involved

Intro & objective alignment

Clarified the meeting goal: finalize sites, logistics, roles, and timeline for a 3–4 day Kundasang-focused itinerary.

Itinerary review

Presented day-by-day plan including stops at Desa Dairy Farm, Kundasang War Memorial, Poring Hot Springs, Nabalu Market, Alpaca Club, and Kinabalu Park, based on top local attractions.

Logistics & route planning

Confirmed transport method , estimated drive time from Kota Kinabalu (1.5 hrs), and daily schedules drawn from travel guides

Assign responsibilities

Delegated roles: transport coordinator, ticket/bookings lead, guide liaison, and safety officer.

Risk & contingency discussion

Identified potential issues: weather impacting hot spring visits, park entry delays, and limited time at dairy farm. Planned alternatives like quick hikes or local crafts visits.

ii. Equipment Used

Laptop with screen-sharing – to display proposed itinerary and maps.

Google Sheets/Docs – for collaborative editing and action-tracking.

Printouts of itinerary draft and local map – for reference during discussion.

WhatsApp/Email group – to distribute notes and reminders post-meeting.

iii. Relevance to UMK Theory & Practicals

Operations & Project Management – Demonstrated workflow organisation, resource allocation, and contingency planning—a direct application of UMK modules.

Corporate Communication – Facilitated structured team roles and responsibilities, mirroring UMK’s communication training.

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SUNDAY, 27 APRIL 2025

Learning to Book Group Flight Tickets

i. Work Process Involved

Understand group criteria

Learned that airlines typically define a group as 10 or more travelers traveling on the same flight and booking reference

Gather group information

Collected travelers’ full names, dates of birth, passport numbers, and desired departure/preferences.

Compare booking options

Explored booking routes:

Through airline group desk (requires contacting dedicated team; longer lead time—days to weeks)

Via travel agents or platforms like TravelPerk, AllFly, Egencia—can be faster and more flexible .

Request quotes

Sent group details to multiple providers for fare, seat availability, and terms ( deposits, payment timeline, name change allowances).

Evaluate quotes

Considered price, seating together, deposit schedules, refund/change policies. Airlines may secure space with a small deposit and allow name changes until final issuance

Negotiate & secure

Confirmed booking by paying agreed deposit, locking in seats, and finalizing Passenger Name Record (PNR).

Finalize passenger data

Submitted full traveler details by deadline (often 30–90 days before departure), then issued tickets.

Distribute tickets

Shared e-tickets and itineraries with each traveler; monitored refunds or adjustments.

ii. Equipment Used

Laptop & internet – for research, communication, and using booking platforms.

Email/Messaging apps – to correspond with airlines/travel agents and group members.

Spreadsheet software (Excel/Google Sheets) – for collecting traveler info and tracking payments.

Booking tools – airline group booking portals or platforms like TravelPerk/Egencia.

Payment facilities – credit cards/accounts to pay deposits and final balances.

iii. Relevance to UMK Theory & Practicals

Operations & Project Planning – Aligns with UMK principles in resource scheduling, sequential workflow, and buffer timing.

iv. Issues and Challenges Encountered

Seat availability mismatch – Booking too late can lead to seats not being contiguous or priority.

Information incomplete – Group data (names, passport) not finalized by the airline’s cut-off time.

Payment delays – Late contributions from group members complicating timely deposit deadlines.

v. Solutions Implemented

Plan early – Initiated booking requests 4–12 months ahead, per airline timelines .

Tiered purchase strategy – Booked in smaller batches to keep lowest fare tiers, similar to single-ticket purchase tricks

Clear deadlines – Sent reminders for group info and payments, using shared tracking sheets.

Flexible booking rules – Opted for airlines or agents that allow name changes right up to ticketing date.

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MONDAY, 28 APRIL 2025

DAY 1 - Learning to Book High-Speed Train Tickets for Umrah

i. Work Process Involved

Understand system & eligibility
Researched Haramain tickets: pilgrims must book via the official SAR website/app or by phone

Select travel details
Picked stations ( Makkah → Madinah), travel dates, and class (Economy or Business).

Seat selection & passenger data
Chose specific seats, entering full names, passport numbers, nationalities, and contact info.

Payment
Made payments via credit/debit card or e-wallet; confirmed e-ticket issuance via QR code delivered to email/app

Ticket retrieval & check-in
Saved QR codes; at the station, scanned them to enter 30–45 minutes before departure

Travel & post-trip review
Took the train, noted journey time (approx. 90 min Makkah–Madinah), onboard amenities, and luggage rules.

Reflection & learning
Identified what worked, areas needing improvement, and began sharing tips and checklists for future bookings.

ii. Equipment Used

Smartphone with “HHR Train” app – for booking and showing QR tickets.

Laptop – for web-based booking and research.

Valid passport – required for passenger details during booking.

Payment method – VISA/Mastercard or e-wallet.

iii. Relevance to UMK Theory & Practicals

Operations & Planning – Coordinated travel timing, buffer inclusion, and payment scheduling—milestones familiar from UMK’s operations courses.

Customer Experience – Ensured smooth service through app verification, proactive planning, and communications—aligned with UMK’s focus on service management

iv. Issues & Challenges Encountered

Payment errors – Occasional failures with foreign credit cards .

Station procedures – Need to arrive early for luggage space and platform access .

Luggage rules unclear – Confusion about extra or large bags .

v. Solutions Implemented

Booked early – Monitoring and booking 2–3 months ahead saved up to ~27% on fares

Arrived at station 45 min early – Ensured luggage space and smooth boarding .

Checked luggage policies – Prepared medium-sized bags to prevent rejection and extra fees .

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TUESDAY, 29 APRIL 2025

DAY 2 - Learning to Book High-Speed Train Tickets for Umrah

i. Work Process Involved

Understand system & eligibility
Researched Haramain tickets: pilgrims must book via the official SAR website/app or by phone

Select travel details
Picked stations ( Makkah → Madinah), travel dates, and class (Economy or Business).

Seat selection & passenger data
Chose specific seats, entering full names, passport numbers, nationalities, and contact info.

Payment
Made payments via credit/debit card or e-wallet; confirmed e-ticket issuance via QR code delivered to email/app

Ticket retrieval & check-in
Saved QR codes; at the station, scanned them to enter 30–45 minutes before departure

Travel & post-trip review
Took the train, noted journey time (approx. 90 min Makkah–Madinah), onboard amenities, and luggage rules.

Reflection & learning
Identified what worked, areas needing improvement, and began sharing tips and checklists for future bookings.

ii. Equipment Used

Smartphone with “HHR Train” app – for booking and showing QR tickets.

Laptop – for web-based booking and research.

Valid passport – required for passenger details during booking.

Payment method – VISA/Mastercard or e-wallet.

iii. Relevance to UMK Theory & Practicals

Operations & Planning – Coordinated travel timing, buffer inclusion, and payment scheduling—milestones familiar from UMK’s operations courses.

Customer Experience – Ensured smooth service through app verification, proactive planning, and communications—aligned with UMK’s focus on service management

iv. Issues & Challenges Encountered

Payment errors – Occasional failures with foreign credit cards .

Station procedures – Need to arrive early for luggage space and platform access .

Luggage rules unclear – Confusion about extra or large bags .

v. Solutions Implemented

Booked early – Monitoring and booking 2–3 months ahead saved up to ~27% on fares

Arrived at station 45 min early – Ensured luggage space and smooth boarding .

Checked luggage policies – Prepared medium-sized bags to prevent rejection and extra fees .

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WEDNESDAY, 30 ARIL 2025

First Meeting: Qurban 2025 Preparation

i. Work Process Involved

Define objectives & share agenda in advance

Sent out a meeting agenda 3 days prior, outlining goals: finalize procurement criteria, roles, distribution areas, and timeline. Best practice: preparing agenda improves focus and alignment

Kick-off & goal clarification

Started with a clear objective: "By end of this meeting, we'll confirm Qurban quantities, roles, and distribution plan" — ensuring team focus .

Map out procurement and logistics

Drafted target animal count, identified suppliers, and outlined slaughter timelines and distribution points.

Assign roles

Delegated responsibilities: procurement, animal health inspection, logistics, hygiene, documentation

Outline distribution strategy

Planned meat portioning, packaging, beneficiary mapping, and delivery channels (e.g., local mosques, families).

Identify risks and contingencies

Discussed potential issues: supplier delays, volunteer shortages, logistics hiccups, and how to mitigate them

Agree on milestones and follow-up meeting

Set deadlines for procurement sourcing, volunteer confirmation, and next check-in.

ii. Equipment Used

Laptop and projector / screen-share – to present agenda and flowcharts.

Google Sheets/Docs – for live collaboration, real-time updates.

WhatsApp/email group – for post-meeting communications and reminders.

iii. Relevance to UMK Theory & Practicals

Operations Management – You applied systematic planning, resource allocation, and role assignment—core aspects of UMK’s ops courses.

iv. Issues & Challenges Encountered

Supplier uncertainty – Lack of firm commitment from local suppliers during Qurban peak.

Volunteer gaps – Some roles ( logistics coordinator) were unfilled.

Timeline pressures – Limited time window before Qurban days to finalize tasks.

v. Solutions Implemented

Backup supplier contacts – Listed secondary certified suppliers.

Volunteer appeals – Opened calls for volunteers via mosque announcements and community groups.

Staggered task deadlines – Implemented phased deadlines to manage last-minute constraints.

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THURSDAY, 1 MAY 2025

Meeting to Plan the July Umrah Package Itinerary

i. Work Process Involved

Agenda & preparation

Distributed a meeting agenda 48 hours ahead, outlining key discussion points: package dates, accommodation, transport, ritual guidance, and contingency planning

Overview presentation

Presented a draft itinerary covering arrival in Madinah, Ziyarat, Tawaf & Sa’i schedule, and return travel Slot-by-slot walkthrough

Reviewed each day ( travel, ritual times, rest periods) with team including tour guides, logistic coordinators, and spiritual leaders to ensure alignment.

ii. Equipment Used

Laptop & screen-sharing via Google Meet or projector for live walkthroughs.

Google Sheets/Docs for collaborative editing.

WhatsApp/email for coordination and sharing follow-up notes.

iii. Relevance to UMK Theory & Practicals

Operations & Project Management

Applied UMK principles in scheduling, resource coordination, and workflow organization to ensure smooth pilgrimage planning.

iv. Issues & Challenges Encountered

Peak prayer congestion risked timing overlaps at Haram sites.

Local provider availability for guides and transport fluctuated during July.

v. Solutions Implemented

Alternative guided options arranged (backup guides, group split teams).

Flexible hotel booking with contingency clauses to accommodate changes.

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MONDAY, 7 APRIL 2025

Creating a “Badal Haji” Flyer in Canva

i. Work Process Involved

Define objective & audience – Goal: design a flyer to invite people to participate in Badal Haji—targeting Malaysian Muslim communities.

Choose a template – Used Canva’s “Hajj & Umrah” flyer templates, selecting one with clean layout and placeholders for imagery and package details

Draft the copy – Included key info: “Badal Haji 2025 – Delegate Your Pilgrimage,” benefits ( spiritual reward, package inclusions), dates, price, and clear contact/registration CTA.

Customize visuals – Replaced placeholder imagery with royalty-free Hajj photos—e.g., pilgrims at the Kaaba—while maintaining respectful and relevant visuals .

Apply branding & design principles – Used a consistent color palette (emerald green + gold accents), two harmonious fonts, and a strong hierarchy (bold headline, concise bullets).

Feedback & revision – Shared with team; improved contrast, simplified layout, and added a QR code for easy registration.

Export final versions – Exported a high-resolution PDF for print and a JPG/PNG for social media formats.

ii. Equipment Used

Laptop & internet connection – for accessing Canva and research.

Canva Pro account – to unlock premium design elements and export options.

Image sourcing – reused Canva’s built-in free Hajj image library.

Communication tools – WhatsApp/email used for sharing drafts and gathering feedback.

iii. Relevance to UMK Theory & Practicals

Marketing & Tourism – Created persuasive messaging with CTAs and benefits—aligned with UMK’s tourism marketing coursework.

ICT & Digital Tools – Showcased adept use of Canva and digital publishing, supporting UMK’s ICT training.

iv. Issues and Challenges Encountered

Image licensing – Standard free images lacked the right visual tone.

Text readability – Initial text over busy backgrounds was hard to read.

Icon inconsistency – Mixed-style icons clashed visually.

v. Solutions Implemented

Used premium images – Switched to high-quality, culturally appropriate visuals.

Added contrast overlays – Placed semi-transparent dark overlays under text for better readability .

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TUESDAY, 8 APRIL 2025

Strategic Meeting with Raudhah Jaya Branches – Kuantan & Terengganu

i. Work Process Involved

Meeting scheduling & agenda creation

Coordinated via email and WhatsApp to set a mutually convenient time. Distributed a detailed agenda two days in advance, covering topics like branch performance, upcoming tour packages (Umrah, qurban), staff training, marketing strategies, and standardized procedures.

Opening & introduction

Started with a brief overview of corporate objectives, followed by each branch introducing their current projects, challenges, and performance highlights.

Branch updates

Kuantan branch shared feedback on recent Umrah packages—highlighting strengths and areas for improvement. Terengganu reported on community outreach and client engagement metrics.

Standardization across branches

Reviewed corporate guidelines for itineraries, customer service, and marketing materials. Discussed best practices for consistent branding and service quality.

Training & support needs

Identified areas where branches required assistance: digital marketing, CRM usage, Canva flyer design, and booking engine training.

Next quarter planning

Drafted a timeline of collaborative campaigns (e.g., Qurban messaging), workshops, and cross-branch events.

Action items & assignments

Assigned tasks to branch leaders and central office: content templates, staff workshops, shared calendar events, and progress tracking.

Closing & follow-up

Scheduled the next check-in meeting and confirmed deliverables and timeline via shared notes and calendar invites.

ii. Equipment Used

Laptop with video-conference setup/projector – for presentations and shared screen reviews.

Google Workspace / Microsoft Teams – to share agendas, documents, and meeting minutes.

Presentation slides – summarizing sales figures, marketing plans, training needs.

Shared spreadsheet – tracking assigned actions, responsibilities, and deadlines.

WhatsApp/Email – for real-time coordination and follow-up messages.

iii. Relevance to UMK Theory & Practicals

Operations & Project Management – Coordination, planning, and assigning deliverables mirror planning methodologies taught in UMK’s operations modules.

ICT & Digital Collaboration – Using online platforms and shared workflows aligns with UMK ICT training in teamwork tools.

Marketing & Tourism Strategy – Sharing best practices on branch services and marketing reflects UMK’s business communication and tourism management modules.

Change Management – Implementing standardization and cross-branch learning reflects UMK organizational behavior and adaptive strategies.

iv. Issues and Challenges Encountered

Inconsistent branding – Flyer designs and social media posts varied considerably in quality across branches.

Training logistics – Difficulty aligning schedules for hands-on workshops across multiple locations.

v. Solutions Implemented

Design template roll-out – Central office created standardized Canva templates and shared them via cloud folder.

Flexible workshop planning – Set up a combination of virtual sessions and regional meetups to accommodate branch schedules

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WEDNESDAY, 9 APRIL 2025

Creating a Jakarta–Bandung Flyer

i. Work Process Involved

Define flyer objective & audience

Aim: promote a 5-day Jakarta–Bandung tour package targeting weekend travelers and families.

Select template

Chose a clean, travel-themed flyer from Canva’s travel flyer templates

Draft content

Included headline (“Jakarta–Bandung 5D/4N Adventure”), package highlights travel dates, price per person, inclusions (transport, accommodation, meals), and booking.

Apply branding & layout structure

Applied a cohesive color palette (turquoise + white), legible fonts, and clear information hierarchy (headline → visuals → details → contacts).

Feedback & iterations

Shared draft with team; adjusted contrast, simplified text blocks, added logos, and included a phone number for bookings.

Export for use

Downloaded high-resolution PDF for print and PNG for social media postings.

ii. Equipment Used

Laptop & internet – to access Canva and download assets

Canva Pro account – to use premium templates, elements, and export options

Google Docs – for drafting copy and collating feedback

Canva export tools – for generating print- and web-ready versions

iii. Relevance to UMK Theory & Practicals

Marketing & Tourism Strategy – Highlights tour inclusions, CTAs, and market positioning align with UMK tourism management modules.

iv. Issues and Challenges Encountered

Text readability over busy photobackgrounds.

Inconsistent visual style from different image sources.

Overcrowded text blocks, making the flyer feel cluttered.

v. Solutions Implemented

Contrast overlays added behind text to enhance readability

Consistent image style – used similar filters and color grading for coherence.

Streamlined copy – kept bullet points concise and readable, following minimalist layout guidance

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THURSDAY, 10 APRIL 2025

Creating a Turkey Travel Flyer in Canva

i. Work Process Involved

Define objective & target audience

Aim: promote a 7-day cultural tour of Turkey (Istanbul, Cappadocia, Ephesus), targeting Muslim families and solo travelers seeking halal-focused experiences.

Select template

Chosen from Canva’s “Turkey travel” or “Tour packages” flyer templates—picked one with an appealing layout and multiple image slots

Draft copy

Included headline (Turkey), trip highlights (Blue Mosque, hot-air ballon rides, local markets), travel dates, price, inclusions (flight, halal meals, guide).

Review & refine

Shared draft for feedback; enhanced text contrast, balanced image sizes, tweaked spacing, and aligned font weights.

ii. Equipment Used

Laptop with internet access – for Canva design and image sourcing.

Canva Pro account – to access premium templates and design elements.

Canva’s built-in image library – supplemented with royalty-free travel photographs.

Communication channels (WhatsApp, Email) – to collect feedback and share draft versions.

iii. Relevance to UMK Theory & Practicals

Tourism Marketing – Created an engaging campaign with clear benefits and CTAs, reflecting UMK’s tourism and hospitality management curriculum.

iv. Issues and Challenges Encountered

Readability problems – Initial text overlaying busy photo areas was hard to read.

Visual inconsistency – Different image styles and color tones created a disjointed look.

Text overload – Too much information made the flyer feel cluttered and overwhelming.

v. Solutions Implemented

Contrast overlays – Added light/dark overlays behind text to enhance readability.

Consistent visual theme – Harmonized image styles using cohesive filters and tones.

Simplified layout – Reduced text to essential points and used bullet formatting for clarity.

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MONDAY, 14 APRIL 2025

DAY 1 - Organizing Files for Audit

i. Work Process Involved

Gather document request list – Collected required records from auditors: financial statements, trial balances, ledgers, bank reconciliations, fixed asset schedules, contracts, policies, meeting minutes, and payroll data

Collect & upload files – Exported and uploaded current-year trial balances, general ledger exports, bank statements, reconciliation sheets, lease/contracts, meeting minutes, and internal policy documents.

Compile workpapers – Prepared workpapers and supporting documents (depreciation schedules, aging reports) per professional audit working paper standards.

Conduct a pre-audit review – Walked through the folder, cross-checked files against the audit request list, and marked any missing items for follow-up.

ii. Equipment Used

Laptop + high-speed Internet – for file exporting and uploading.

Accounting software to generate financial data exports.

Excel or spreadsheet tools – for rooming checklists and indexing.

Email/WhatsApp – to confirm with team and inform auditors.

iii. Relevance to UMK Theory & Practicals

ICT & Data Management – Structured folder hierarchies, digital uploads, and access management reflect UMK ICT principles.

Corporate Communication – Clear, proactive coordination and stakeholder sharing align with UMK’s business communication courses.

iv. Issues & Challenges Encountered

Incomplete records – Some ledgers lacked supporting documentation or had reconciliation gaps.

Inconsistent file names – Older documents were named poorly, causing indexing errors.

Access permissions confusion – Some folder permissions defaulted to “editor” instead of “view-only.”

v. Solutions Implemented

Reconciliation review – Fixed discrepancies by manually aligning income and expense entries with invoices.

Standardized naming – Renamed affected documents to the agreed format and updated the checklist.

Sync troubleshooting – Cleared duplicate files and re-synced folders; confirmed cloud status before sharing.

Permission audit – Checked access levels and changed settings to “view-only” for auditors to protect file integrity.

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TUESDAY, 15 APRIL 2025

DAY 2 - Organizing Files for Audit

i. Work Process Involved

Gather document request list – Collected required records from auditors: financial statements, trial balances, ledgers, bank reconciliations, fixed asset schedules, contracts, policies, meeting minutes, and payroll data

Collect & upload files – Exported and uploaded current-year trial balances, general ledger exports, bank statements, reconciliation sheets, lease/contracts, meeting minutes, and internal policy documents.

Compile workpapers – Prepared workpapers and supporting documents (depreciation schedules, aging reports) per professional audit working paper standards.

Conduct a pre-audit review – Walked through the folder, cross-checked files against the audit request list, and marked any missing items for follow-up.

ii. Equipment Used

Laptop + high-speed Internet – for file exporting and uploading.

Accounting software to generate financial data exports.

Excel or spreadsheet tools – for rooming checklists and indexing.

Email/WhatsApp – to confirm with team and inform auditors.

iii. Relevance to UMK Theory & Practicals

ICT & Data Management – Structured folder hierarchies, digital uploads, and access management reflect UMK ICT principles.

Corporate Communication – Clear, proactive coordination and stakeholder sharing align with UMK’s business communication courses.

iv. Issues & Challenges Encountered

Incomplete records – Some ledgers lacked supporting documentation or had reconciliation gaps.

Inconsistent file names – Older documents were named poorly, causing indexing errors.

Access permissions confusion – Some folder permissions defaulted to “editor” instead of “view-only.”

v. Solutions Implemented

Reconciliation review – Fixed discrepancies by manually aligning income and expense entries with invoices.

Standardized naming – Renamed affected documents to the agreed format and updated the checklist.

Sync troubleshooting – Cleared duplicate files and re-synced folders; confirmed cloud status before sharing.

Permission audit – Checked access levels and changed settings to “view-only” for auditors to protect file integrity.

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WEDNESDAY, 16 APRIL 2025

First Meeting – Banda Aceh Trip Planning

i. Work Process Involved

Kick-off session

Clarified objectives: create a culturally rich and logistically sound 5-day Banda Aceh tour.

Itinerary walkthrough

Presented a draft schedule including arrival at Sultan Iskandar Muda Airport → Baiturrahman Mosque → Tsunami Museum → Lampuuk Beach and PLTD Apung

Transport and logistics planning

Confirmed transport options: Bus from airport, private minivans for city tours, and buffer times between locations per local guides

Define next steps

Set deadlines for transport, accommodation, document collection, and schedule the next review meeting.

ii. Equipment Used

Laptop & projector – for itinerary walkthroughs and map displays

Google Sheets/Docs – to collaboratively edit the itinerary draft

WhatsApp/email group – to share follow-up information and updates

iii. Relevance to UMK Theory & Practicals

Operations & Project Management – You followed structured planning, resource allocation, and contingency planning as taught in UMK’s operations modules.

iv. Issues and Challenges Encountered

Transport and museum schedule alignment – Public transport gaps and variable opening hours.

v. Solutions Implemented

Built in time buffers – Added 30–45 minutes of extra time between flight arrival and first activity.

Reserve private transport – Ensured flexibility and timely arrival for visits.

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THURSDAY, 17 APRIL 2025

Day 2 - Organising Payment Voucher Files

i. Work Process Involved

Collect vouchers: Gathered all payment vouchers, receipts, and supporting invoices from finance team and travel coordinators.

Verify documents: Checked each voucher for completeness—voucher number, date, payee details, approval signatures, and attached receipts.

Record entries: Logged each voucher in a Google Sheet with key details: voucher number, date, payee, amount, purpose, and approval status.

Submit for approval: Prepared the folder with all required signatures and supporting documents for supervisor’s review and final approval.

ii. Equipment Used

Laptop & Internet: for spreadsheet logging and organizing scanned files.

Google Sheets: to track vouchers, amounts, and approval status.

Scanner/Scanner app: to digitize physical vouchers and receipts.

Physical folders and labels: for manual filing by month and category.

Pen and highlighter: to mark verification checks (signatures, dates)

iii. Relevance to UMK Theory & Practicals

Accounting & Finance: Practical application of audit and verification methods learned during UMK’s financial accounting modules.

Operations Management: Utilised project and workflow planning skills to create a systematic voucher-tracking process.

iv. Issues & Challenges Encountered

Incomplete vouchers: Some lacked receipts or supervisor signatures.

Duplicate entries: Occasionally recorded receipts twice in the tracking sheet.

Physical vs digital mismatch: Certain vouchers were filed physically but not uploaded to the digital drive, causing tracking gaps.

v. Solutions Implemented

Missing documents: Contacted travel coordinators to obtain missing receipts or follow up for signatures.

Duplicate detection: Added a "voucher ID" column in Google Sheets with a formula to flag duplicates automatically.

Sync process: Created a folder checklist to ensure every physical file had a matching digital copy; randomly audited weekly for consistency.