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Scenario 1: “Doctor’s Appointment at a Clinic”

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Scenario 1: “Doctor’s Appointment at a Clinic”

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A young woman visits a doctor’s office because she has recurrent headaches, so the doctor can examine her and provide a solution to her health problem.

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A formal, one-on-one interview for a professional position ( Marketing Coordinator, Software Developer, Financial Analyst) at a large, international company.Mr. Thompson: the Hiring Manager .Interviewee:Sarah, the Candidate.

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Scenario 1 "Job interview (formal and professional) international company".

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Scenario 1 "Job interview (formal and professional) international company".

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Mr. Thompson: "Good morning, Sarah. Thank you for coming in today. Can you start by telling us a little bit about your background and what motivated you to apply for the Marketing Coordinator position?"

Sarah: "Good morning, Mr. Thompson. It's a pleasure to be here. A little bit about myself: I have a proven track record in digital marketing, specifically focused on content strategy and social media engagement. My last role at 'Innovate Solutions' allowed me to significantly develop my  skillset in campaign management. I was highly  motivated to apply because this role aligns with my career goals in brand development, and I deeply respect your company's  core values regarding sustainability."

Mr. Thompson: "That's good to hear. Could you share an example of a challenging project you've managed and how you ensured it met the deadline ?"

Sarah: "Certainly. In my previous role, we faced an unexpected budget cut mid-project. I took a proactive approach, immediately reorganizing the task priorities and presenting a revised strategy to the team. By leveraging our data analytics for more targeted  outreach, we managed to not only meet the deadline but also exceed the projected ROI by 5%. I believe my ability to problem-solve under pressure is one of my greatest strengths"

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David (agent and Customer Service Representative) receives a call from Maria (a young client) requesting urgent service from this company.

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Scenario 2:"Customer Service Interaction (Political and Solution-Oriented) at a large international communications company."

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Scenario 2:"Customer Service Interaction (Political and Solution-Oriented) at a large international communications company."

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David (Agent): "Thank you for calling TechSupport. My name is David. How may I assist you today?"

Maria (Customer): "Hello, David. I'm calling because the new laptop I bought last week isn't charging. I'm very frustrated because I need it for work."

David (Agent): "I completely understand how frustrating that must be, Maria. I sincerely apologize for the inconvenience this has caused. Let me pull up your account. Could you please provide me with your order number  or the laptop's serial number ?"

Maria (Customer):"The order number is 887-45T."

David (Agent): "Thank you. I see the purchase here. Just to confirm, the issue is that the laptop is not taking a charge at all, is that correct?"

Maria (Customer): "That's right. The charging light doesn't even come on."

David (Agent): "Okay. Based on your warranty, I have two options for resolution. I can either schedule a technician visit or process an immediate exchange for a new unit, which we can ship today with an expedited tracking number. Which option would you prefer? I'll make sure this gets resolved quick.

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Scenario A: “Weekend Hotel Reservation”
A young couple wants to book a sea-view room for two nights through a phone call to the front-desk of a beach hotel in Florida.

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Scenario B: “Fifth-Grade Parent-Teacher Conference”
A mother attends the mid-year meeting with her son’s homeroom teacher to review academic progress and classroom behaviour.

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Scenario 2: “Launch of a New Product in a Perfumery”

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Scenario 2: “Launch of a New Product in a Perfumery”

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Meeting of the staff in charge of launching a new product called Glanoc perfume.