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Classroom Discussion.

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Doctor’s Appointment.

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You can leave your comment or feedback about my work here.

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You can leave your comment or feedback about my work here.

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Scenario 1. immigration Interview (Formal Context)

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Scenario 1. immigration Interview (Formal Context)

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Scenario 2: Reporting a Stolen Object to the Police (Semi-formal Context)

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Scenario 2: Reporting a Stolen Object to the Police (Semi-formal Context)

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Description. Diego a university student, calls an online store after receiving a damaged backpack he had ordered a week ago. He needs a quick solution because he plans to use it for a trip. The conversation tests how politeness, precision, and empathy are balanced in a service situation. 

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Scenario 1: Customer service call.             Online purchase problem.

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Scenario 1: Customer service call.             Online purchase problem.

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STEP 1: Dialogue.

Customer: Good afternoon, this is Diego Faustin. I’m calling because I received my order today, but the backpack I bought arrived with a broken zipper and a small tear near the pocket.
Agent: I’m really sorry to hear that, Diego. Could you please confirm your order number so I can check the details?
Customer: Sure, it’s #2419. I bought it last week during the student discount sale.

Agent: Thank you. I see the order here. We can either send you a replacement or give you a refund. Which would you prefer?
Customer: I’d prefer a replacement, but I’m traveling this weekend. Is it possible to receive it before Friday?
Agent: I’ll mark it as urgent so our warehouse can prioritize it. Could you please send a photo of the damage to our email?
Customer: Yes, I’ll do that right now. Thank you for helping so quickly.
Agent: You’re welcome, Diego. Once we receive the photo, I’ll confirm the shipment today.
Customer: Perfect. I really appreciate your time. Have a good day.
Agent: You too. Thanks for calling.

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Camila goes out to dinner with a friend after class. She wants to order a pasta dish but needs to confirm ingredients because she’s allergic to onions and lactose intolerant. The conversation examines how politeness, accuracy, and adaptation occur in a restaurant service context.

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Scenario 2: Restaurant situation.                          Allergy and service interaction context.

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Scenario 2: Restaurant situation.                          Allergy and service interaction context.

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STEP 1.

dialogue

Server: Good evening, welcome to La Terraza. Do you already have a reservation?

Customer: Yes, under the name Mejía. Also, could I please check if your pasta dishes contain onions or dairy products? I’m allergic to onions.

Server: Let me confirm that for you. The vegetarian pasta has some cheese in the sauce, but we can make it dairy-free. The tomato base doesn’t include onions, but I’ll ask the chef to make sure.

Customer: Thank you. I’d like the vegetarian pasta, dairy-free and without onions, please. Could I also have a side salad with olive oil only?

Server: Of course. So, one dairy-free vegetarian pasta without onions and a side salad with olive oil. Would you like something to drink?

Customer: Just water, please. And could you tell me how long it will take?

Server: Around fifteen minutes. I’ll confirm with the kitchen and keep you updated.

Customer: That’s perfect. Thanks for your attention.

Server: My pleasure. I’ll make sure everything is safe for you.