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FULL REPORT INDUSTRIAL TRAINING MONICA LAWAI (H21A2856)

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Green Minimalist Project Presentation (2)

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At 9:30am, we had a briefing session with Sir Mujahid, the Human Resource Executive at Belum Rainforest Management Sdn Bhd. The briefing is done to introduce us more about this company such as the upper management members, and the resort's products and services. At the same time, we were informed about the department that has been assigned to each of us.

After the briefing session, Sir Mujahid done a short resort tour to show us the place that has in this resort according its name especially the hotel's name.

Then, we had a photo session include all the internship students and part-timer.

After that we go to our own department and mine was Food and Beverage Department. It was supervised by Sir Helmi. I was briefed more detail about the restaurant and the job scope that I'm going to do. Other team members also thought me on how I should act when there is a customer such as greeting, taking orders, table setup, sending order and table cleaning. They also thought me on their working system which taking order and then key in the items, after that give the food receipt to the kitchen then make the drinks ordered.

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My work schedule starts at 9:00am which I need go to Hornbill restaurant for the breakfast session. As I arrived the guests were enjoying their meal.

Then, Sir Helmi done a detail briefing about the restaurant and show me the areas that I should know such as kitchen, store, hall, chef office and many more.

After the breakfast done, I packed some food that wanted to bring to the Bazaar.

Then I go down to Sidai for lunch session. At the same time, I do some cleaning and rearranged all the items like cups, plate, jug in its storing place.

When the guests came, I'm taking the order, table setup, sending order and table cleaning.

Before ending my shift at 5:00pm, I helped preparing for the dinner buffet which is table setup and make the drinks.

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Today shift starts at 2:00pm, as I arrived at Sidai Restaurant, the other team members were preparing for dinner buffet and Iftar for a group of teachers from Orang Asli school.

I done my usual job scopes which are greeting customers, taking orders, table setup, sending orders, preparing drinks and table cleaning.

After the dinner done around 9:30pm, we were assigned to do a deep cleaning especially at the bar area and then do the closing at 10:00pm.

The closing are include storing all the items like plates and cups/glasses into its storing areas, and cover all the icebox with cloth to avoid from the monkey's damage.

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Today there is an audit from Jabatan Kemajuan Islam Malaysia and I cannot be in the restaurant since I do not have my typhoid injection. Due to that, my working schedule also became uncertain.

I was asked to going to work at 1:00pm. I do my daily task like greeting customers, taking their orders, sending order and table cleaning. At 2:00pm, I was asked to going back to the hostel.

Then, at 7:00pm, I'm back to work at Sidai Restaurant. Basically, I assist the guests with dinner buffet by asking their room number because according to the list, there are 34 pax that we going to served.

At 10:00pm, we do the closing session by storing all the items and cover the them with cloth.

After that, we go to Hornbill restaurant to do the table setup for morning buffet.

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Preparing for lunch buffet.

I helped in wiping the items needed such as plates, cups/glasses, jugs and cutleries for dinner buffet preparation.

Prepared for dinner buffet by setup the table, put the food tag and its cutleries, and make the drinks.

The dinner not just offering buffet, it also offer ala carte. They guests can choose these two choices.

I helped in making sure the food is in good condition and warm. At the same time, I focused on serving guests by greeting them, taking orders, table setup, sending orders and table cleaning.

At 10:00pm, do the usual closing session by putting the items like plates and cups/glasses in its storing place, and cover the icebox, computer, cutleries areas with cloth.

Then, go to Hornbill to send back the food tray in kitchen and put the food tag on the table for breakfast buffet.

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Do my daily tasks;

Greeting customers

Taking orders

Setup table

Sending orders

Cleaning table

Wiping the plates, cups, glasses and cutleries for dinner buffet at Sidai restaurant.

Preparing and setup tables for buffet. I also helped preparing the drinks and put the food tag according to its arrangement.

While customers enjoy their meal, I helped picking up the used items like cups, plates and cutleries.

Around 9:30, we cleared the buffet table after guest done eating.

As usual, do the restaurant closing and go to Hornbill to put all the items needed for breakfast buffet.

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• Today I joined the breakfast session at Hornbill restaurant started at 7:00am. We were served an organization group from Trad3mark Integration Sdn Bhd (55 pax).

• Before it started, we make sure the dining table and buffet table already being setup. Make sure the food tag is right according to its arrangement.

• When the guests came, we greet them and asked their room number to make sure the total of person is same as the list given.

• While the guests enjoy their meal, I picked up the used items at their table to make sure they are comfortable. Also, we make sure the food is warm and got enough amount to be served.

• I also informed the kitchen if any food tray are going to finish.

• After the breakfast done, we cleaned the dining and buffet table. Bring all the food to the kitchen and wrap the sauces bowl.

• Before leave the restaurant, we make the dining and buffet table are setup back and tooke out the food tag. At 11:00am, I go for my split until 6:00pm.

• As I arrived at Sidai restaurant, I directly helped with the dinner buffet. As usual, wiping the plates, cups and glasses, prepared the drinks and arrange the food according to its tagging.

• The same thing done as in the morning session which are make sure the food is warm and enough, and picked up the used items at guests table.

• Atfer the buffet done, we clean the dining and buffet table. Bring the food to kitchen and do the restaurant closing. Then go to Hornbill to put back some items and the food tag stand.

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Off day

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• My work schedule started at 2:00, at Sidai restaurant and served 6 paxs of BDP (Breakfast Dinner Package) also include other guests.

• I do my usual task which are taking orders, table setup, make the drinks, key in items, sending orders and table cleaning.

• The guests are less than yesterday but their orders were quite many.

• I also helped to prepare for the Ramadan free food setup which are Lambuk porridge and Sunquick Orange.

• My task for today is more focused on taking orders and confirm the BDP guests to make sure it's tally with the list.

• I also helped in making sure all the orders were sent out to the customers.

• Around 9:15pm, we start doing the restaurant closing and end at 10:00pm.

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• My working schedule started at 7:00am, at Hornbill restaurant and served for breakfast buffet include 22 paxs.

• The first task i do was make sure the food has its souvenir and the food tag is aligned.

• When guests came, we greet them and asked their room number to make sure the list given is the same as the person who joined the buffet.

• While they enjoy the food, I picked up the used item and make sure the food served is enough yet warm.

• After the breakfast done, we setup back all things as before we use the restaurant include dining and buffet tables, food tag and bring all the food to the kitchen.

• I'm back to work at 6:00pm after my split. For the dinner, it is done as yesterday which is no buffet.

• We setup the tables for bdp and pre-order food from walk in guests. As they arrived, we served the food and picked used item while they enjoy their meals

• After the done, we store all items in its placed and cover them with cloth. At 10:00pm, we done the closing.

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• Today my working schedule started at 2:00pm, at Sidai restaurant.

• As usual, I do my daily task which are greet customers, taking orders, setup table, make the drinks, sending orders and table cleaning.

• Around 5pm, we started to prepare the dinner buffet which were served to 16 BDP and also other guests.

• While they enjoyed their dinner, I helped on picking up the used item and make sure the food are enough yet warm.

• After the dinner session done, we clear the buffet table, bring all food to kitchen, put back some items to Hornbill restaurant and do the restaurant closing.

• Today we had to face a little bit problem because of the weather. All things that were been setup got wet and we need to put them to the kitchen bar, then setup it again. We afraid that this kind of problem will affect the buffet operation. Luckily, it all went well.

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• Today my working schedule started on 12:00pm at Sidai restaurant.

• I do my daily task which are greet customers, taking order, setup table, sending order and clearing table.

• Around 5:00pm, I was asked to go to Hornbill restaurant to help for dinner buffet. I make the drinks which are lemon syrup, sarsi, tea tarik and bandung syrup. I also helped in packed the lambuk porridge that wanted to be served during dinner. Then I go down back to Sidai restaurant.

• The restaurant operation run as usual. There are only few tables were served. Around 9:20pm, we started to do the closing. After that, go to Hornbill restaurant to setup the table for breakfast session.

• The challenge we face today is there were limited staff to run the operation, but luckily it is still manageable.

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• Prepared for the sahur and breakfast session at Hornbill restaurant:

Make the drinks.

Make sure the food tag is align with the food served.

Arrange the pastries, food condiments and salad according to the food tag.

• Make sure the restaurant is setup as previous, before we left it.

• Doing every tasks:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Making sure the customers food sent as soon as possible.

• Ensuring all things in the restaurant has been store and covered with cloth after done the restaurant closing.

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• Doing every tasks:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Wiped and prepared all the items needed while the guests not coming to the restaurant.

• Prepared for buffet dinner.

• Making sure the customers food sent as soon as possible.

• Ensuring all things in the restaurant has been store and covered with cloth after don

e the restaurant closing.

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Preparing for breakfast buffet to be served for 19 guests.

Ensuring the cutleries, plates, cups/glasses and bowl are enough at the serving table.

Make sure the food tag is aligned with the food served.

Greeting guests and asked their room number to make sure the total guests is aligned with the list given.

Preparing and setup the place for Hari Raya celebration for the staff.

Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box is covered with cloth.

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off day

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• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

Assisted guests with their food choices.

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box is covered with cloth.

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• Prepared breakfast buffet and make sure:

The food tag is correct with the food served.

Prepared the drinks.

The cutleries, plates and bowls are enough at its serving table.

• Cleaning the Hornbill restaurant after the breakfast session done.

• Prepared dinner buffet at Sidai restaurant.

• Wiped all the needed items for the buffet before it started.

• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box is covered with cloth.

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• Prepared breakfast buffet and make sure:

The food tag is correct with the food served.

Prepared the drinks.

The cutleries, plates and bowls are enough at its serving table.

• Cleaning and setup back the restaurant after the breakfast session done.

• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box

is covered with cloth.

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• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Wiped the cutleries to ensure they were sufficient for serving the customers.

• Picked up the used item at customer's table while they enjoy their meal.

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box is covered with cloth.

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• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Wiped the cutleries to ensure they were sufficient for serving the customers.

• Recommending the best choice to the guests.

• Picked up the used item at customer's table while they enjoy their meal.

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and ice box is covered with cloth.•

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• Prepared breakfast session and make sure:

The food tag is correct with the food served.

Prepared the drinks.

The cutleries, plates and bowls are enough at its serving table.

• Explain the menu offered to the guests.

• Cleaning and setup back the restaurant after the breakfast session done.

• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and chiller is covered with cloth.

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Doing daily tasks:

Greet customers

Taking orders

Table setup

Sent orders

Clearing table

Wiped the cutleries while there is a small number of guests came.

Assisted some guest by answering their questions about the resort.

Involved in restaurant closing and make the sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game centre's fan and light are off.

The flower on the table has been picked.

Clearing and setup Hornbill restaurant after the SUK event done.

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Doing daily tasks:

Greet customers

Taking orders

Table setup

Sent orders

Clearing table

Wiped the cutleries, plates, bowl and cups before the guests came for dinner.

Assisted some guest by answering their questions about the resort.

Prepared buffet dinner and make sure:

The drinks are ready.

The food tag is aligned.

The food is warmed.

Picked the used item at guest table.

Involved in restaurant closing and make the sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game centre's fan and light are off.

The flower on the table has been picked.

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off day

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• Prepared breakfast buffet at Sidai restaurant and make sure:

The drinks is ready.

The food tag is correct with the food served.

The plates, cutleries, cups/glasses and bowl are enough with the amount of guest.

The food is warm, and the buffet table is clean.

• Clearing breakfast buffet after it is done.

• Wrapped all the food and sent it to Hornbill restaurant.

• Doing daily task:

Greet customers.

Taking orders.

Table setup.

Sent orders.

Table cleared.

• Setup the breakfast buffet for tomorrow event.

• Closed the restaurant and make sure:

All of the fan and light switch are off.

The coffee machine, computer and chiller are covered with cloth.

The flowerpot has been picked up.

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Discover Belum Trip

• Had a short briefing with tour guide about the history of Royal Belum.
• The bridge and lake before were built to avoid from the continues of communist activity.
• The depth of the lake is 100m.

• Going to Orang Asli village:

Their source of income is hunting, fishing and growing vegetables.

Around 180 people live there with only 49 family.

They have a school for kindergarten and a nursery for premature babies.

Went to Saltlick:

There are various types of valuable wood such as Cengal, Tualang and Meranti.

It is also an area where wild animals obtain minerals.

Went to Ruok Waterfall:

This is a Kelah fish breeding area.

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• Doing daily task:

Greet customers.

Taking orders.

Table setup.

Sent orders.

Table cleared.

• Setup the breakfast buffet for tomorrow event.

• Closed the restaurant and make sure:

All of the fan and light switch are off.

The coffee machine, computer and chiller are covered with cloth.

The flower pot has been picked up.

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• Prepared breakfast buffet at Sidai restaurant and make sure:

The drinks is ready.

The food tag is correct with the food served.

The plates, cutleries, cups/glasses and bowl are enough with the amount of guest.

The food is warm, and the buffet table is clean.

• Clearing breakfast buffet after it is done.

• Wrapped all the food and sent it to Hornbill restaurant.

• Doing daily task:

Greet customers

Taking orders.

Table setup.

Sent orders.

Table cleared.

• Setup the breakfast buffet for tomorrow event.

• Closed the restaurant and make sure:

All of the fan and light switch are off.

The coffee machine, computer and chiller are covered with cloth.

The flowerpot has been picked up.

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Prepared breakfast buffet at Sidai restaurant and make sure:

The drinks are ready.

The food tag is aligned with the menu served.

The plates, cup/glasses, bowl and cutleries are enough with the total of guest.

Picked up the used item at guest's table.

Cleared and sent some item to Hornbill restaurant after the breakfast is done.

Prepared and setup am break and lunch for Emkay headquarters at Sidai restaurant.

After the lunch done, we directly setup for dinner buffet and make sure:

The drinks are ready.

The food tag is aligned with the menu served.

The plates, cup/glasses, bowl and cutleries are enough with the total of guest.

After the dinner done, we do the closing and ensure that:

The coffee machine, computer and chiller are covered with cloth.

The flowerpot has been picked up.

All of the fan and light switch are off.

Then go to Hornbill to setup for the next day event which was Hari Raya Open House.

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Prepared drinks for open house event.

Served the VIP table.

Picked up the used item at guest's table.

Assisted guest by answering their questions.

Make sure the food is clean yet warm.

Open Sidai restaurant for dinner session.

Doing daily task:

Greet customers.

Taking orders.

Table setup.

Sent orders.

Table cleared.

Involved in restaurant closing and make the sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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• Prepared breakfast buffet and make sure:

The food tag is correct with the food served.

Prepared the drinks.

The cutleries, plates and bowls are enough at its serving table.

• Cleaning and setup back the restaurant after the breakfast session done.

• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and chiller is covered with cloth.

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• Prepared breakfast buffet and make sure:

The food tag is correct with the food served.

Prepared the drinks.

The cutleries, plates and bowls are enough at its serving table.

• Cleaning and setup back the restaurant after the breakfast session done.

Doing daily task:

Greet customers.

Taking orders.

Table setup.

Sent orders.

Table cleared.

Involved in restaurant closing and make the sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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Off day

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• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Assisted guest with their dinner package by asking their room number.

• Wiped the cutleries while the guest is not coming yet.

• Involved in restaurant closing by ensuring all things has been kept in its place, the light and fan switch is off, and cover the bar, coffee machine and chiller is covered with cloth.

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• Doing every task:

Greetings guests.

Taking orders.

Setup table.

Sending orders

Table cleaning

• Assisted guest with their dinner package by asking their room number.

• Helped and recommending customer to choose the popular dish in our restaurant.

• Wiped the cutleries while the guest is not coming yet.

• Involved in restaurant closing and make the sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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• Doing my daily tasks:

Greet guests.

Taking order.

Assisted guest with their order.

Setup the guest table.

Prepared the drinks.

Sent orders.

Clearing table.

• Make sure the Belum Discovered Package guest dinner are correct with the list given and explained about the menu offered.

• Picked up the used item at guests table like plates, cutleries and cups/glasses to make sure the are comfortable to enjoy their meals.

• Helped with the bill payment and make sure it is correct according to the guests wants. Its either payment through card, qr code scan, charge to room and officer cheque.

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Prepared breakfast at Hornbill restaurant and make sure:

The drinks are ready.

Every table has enough cutleries which are knife, spoon and fork.

The food tag is aligned with the menu served.

The food served is warmed yet clean.

Asked every guest that came to the restaurant whether they are in house or walk in guest.

Make sure the amount of in-house guest is tally with the list given.

Set up and clean the restaurant after the breakfast session is done.

Wiped the cutleries while there is no guest came for dinner session.

Assisted and explained the menu offered to the Belum Discover Package (BDP)'s guest.

Closed the restaurant and ensure that:

All switches are off.

The coffee machine, water boiler, chiller and computer are covered with cloth.

The glasses and cups are stored.

The rubbish bin is empty.

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Opened Sidai restaurant.

Arranged all the items that needed for the daily operation.

Asked the unavailable menu from the kitchen department to smooth the ordering part.

Wiped the cutleries before the operation starts.

Doing daily task:

Greet customers.

Taking orders.

Prepared the drinks.

Key in the item in the system.

Set up the table.

Send the orders.

Clearing table.

Prepared buffet for dinner session and make sure:

The drinks are ready.

Every table has enough cutleries which are knife, spoon and fork.

The food tag is aligned with the menu served.

The food served is warmed yet clean.

Closed the restaurant and make sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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Opened Sidai restaurant.

Arranged all the items that needed for the daily operation.

Asked the unavailable menu from the kitchen department to smooth the ordering part.

Wiped the cutleries before the operation starts.

Doing daily task:

Greet customers.

Taking orders.

Prepared the drinks.

Key in the item in the system.

Set up the table.

Send the orders.

Clearing table.

Closed the restaurant and make sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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Off day

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Wiped cutleries like spoon, fork and knife while there is no guests coming.

Do my daily tasks:

Greet customers.

Assisted guest to the table and take their orders.

Setup guests table.

Sent orders.

Clearing table.

Involved in restaurant closing and make sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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Prepared breakfast at Hornbill restaurant and make sure:

The drinks are ready.

Every table has enough cutleries which are knife, spoon and fork.

The food tag is aligned with the menu served.

The food served is warmed yet clean.

Asked every guest that came to the restaurant whether they are in house or walk in guest.

Make sure the amount of in-house guest is tally with the list given.

Set up and clean the restaurant after the breakfast session is done.

Wiped the cutleries while there is no guest came for dinner session.

Assisted and explained the menu offered to the Belum Discover Package (BDP)'s guest.

Do daily tasks:

Greet customers.

Take orders.

Setup table.

Sent orders.

Clearing table.

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Prepared breakfast at Hornbill restaurant and make sure:

The drinks are ready.

Every table has enough cutleries which are knife, spoon and fork.

The food tag is aligned with the menu served.

The food served is warmed yet clean.

Asked every guest that came to the restaurant whether they are in house or walk in guest.

Make sure the amount of in-house guest is tally with the list given.

Set up and clean the restaurant after the breakfast session is done.

Wiped the cutleries while there is no guest came for dinner session.

Assisted and explained the menu offered to the Belum Discover Package (BDP)'s guest.

Do daily tasks:

Greet customers.

Take orders.

Setup table.

Sent orders.

Clearing table.

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Prepared breakfast at Hornbill restaurant and make sure:

The drinks are ready.

Every table has enough cutleries which are knife, spoon and fork.

The food tag is aligned with the menu served.

The food served is warmed yet clean.

Asked every guest that came to the restaurant whether they are in house or walk in guest.

Make sure the amount of in-house guest is tally with the list given.

Set up and clean the restaurant after the breakfast session is done.

Wiped the cutleries while there is no guest came for dinner session.

Assisted and explained the menu offered to the Belum Discover Package (BDP)'s guest.

Do daily tasks:

Greet customers.

Take orders.

Setup table.

Sent orders.

Clearing table.

Closed the restaurant and make sure:

The coffee machine, chiller, computer and water boiler are covered with cloth.

The game center's fan and light are off.

The flower on the table has been picked.

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Joined Royal Belum Discover trip with Mr. Salihin and Mr.Rudy.

Went to Orang Asli village and see how people there live.

Second check point was Ko' oi waterfall. The trekking was about 45 minutes.

Prepared the guests lunch at Salt Lick and make sure that place is clean before we left.

Went to Ruok Waterfall for the last check point.

Assisted the guests at every check point we went and answered their questions.

Make sure the guests are safe along the trip.

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Departed at 9am from jetty and had a short briefing with Mr. Hafiz about the trip's itinerary and the history of the resort.

Went to Rafflesia flower as our first checkpoint.

Knowing the stages of Rafflesia blooming and how they live as a parasite on the tree roots.

Went to Orang Asli village for the second checkpoint.

Greetings the local people there and helped guests answered some questions.

Went to Salt Lick for tge the third checkpoint.

Prepared lunch for guests at Sungai Papan's hut.

Make sure that is clean before we left to Ruok waterfall.

Make sure the guests are safe.

Lead the guest to the waterfall.

Ensure that all guests wear their lifejacket along the journey.

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Ready at lobby to standby for any recreational activities booking.

Helped front office to cut some paper.

Clean the recreation office table.

Assisted guest with any help.

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Off day

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Lead a group for a Discover Belum trip's.

Gave short briefing to the guest about the history and the trip itinerary.

The first checkpoint was went to Rafflesia flower and did a short story telling.

Went to Aboriginal village which named Klewang village for about 1 hour. Explained how the residents there lived.

Third checkpoint was Salt Lick and ate lunch there as well.

Last checkpoint was Ruok waterfall.

Make sure all of the guest are safe and didn't do unwanted thing to keep and respect all places that we went.

Make sure they wear the life jacket along the trip while on boat.

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Clean up the game center to make sure the guest are comfortable to play there.

Learnt the basic things about front office system for next month preparation.

Study more about recreation activities offered in this resort.

Clean up the jetty by picked up the floating wood that near to the lake side.

Learnt to write-in the activity in the record book that used boat to make sure the boat engine is always safe to run.

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Clean up the game center before the guest come to play.

Helped front office with the guest check out and stamped the new access card.

Assisted the new the group with their check-in process.

Refilled the watercolor in the mini bottles for batik painting.

Helped food and beverage team to cover for the dinner buffet at Hornbill restaurant.

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Involved in the group trip for Discover Belum

Had a short briefing before the journey start.

Went to Orang Asli village for the first checkpoint.

Took the video and pictures of the guest activity.

Keep eyes on the guest to make sure they don't do unwanted things.

Went to Salt Lick and helped to prepared the guest lunch there.

Went to Ruok Waterfall for the last checkpoint.

Make sure the guest are safe anywhere they are.

Assisted the guest with their step at slippery area during the trekking.

Involved in rafting activity and make sure the guest are always wearing their life jacket along the activity.

Helped to treat the guest wound.

# data[].attributes.body
Involved in Temengor Walk trip.

Gave a short briefing to the guests before the journey start.

Went to Lime Stone. The hiking took around 45 minutes.

Helped the guest to take their pictures.

Second checkpoint was Sungai Nam waterfall. The trekking was about 30 minutes.

Prepared the lunch for the guest.

Make sure the place is before we left the waterfall.

Went to aboriginal village called Chueh village.

Assisted and guide the guest at every checkpoint we went.

Empty the boat by place back the life jacket to its place and took out the lunch pack rubbish.

# data[].attributes.body
Clean up the game center before the guest come to play.

Assisted the bamboo rafting activity.

Make sure the bamboo are in good condition before left the jetty.

Assisted the guest by answering their questions about the houseboat.

Clean the welcome drink area to make sure the drinks is safe to drink.

# data[].attributes.body
Off day

# data[].attributes.body
Involved in Discover Belum trip.

Gave a short briefing before the journey start.

Went to Aboriginal village called Kelewang village.

Explained a little information to the guests about that village.

Answering the guest question about the way people who live there.

Went to Sg Papan Saltlick and assisted the guest to make sure they are always safe during the trekking.

Prepared the guest's lunch and make sure that place are clean before we left.

Went to Ruok Waterfall as the checkpoint.

Clear the boat after the trip done.

# data[].attributes.body
Clean up the game center before the guest come to play.

Involved in the houseboat cleaning and make sure:

Wiped the pilot room mirror.

Wash the houseboat wall.

Tidy up the pilot room.

Rearrange the life jacket.

Brush the houseboat floor

Kept back all the tools and items used to clean the houseboat to its place.

# data[].attributes.body
Involved in Bengkel Kesedaran Harimau Malaya at Karas hall.

Through this event, I learnt that:.

Harimau Malaya only can be seen at Peninsular Malaysia.

This species is critically endangered.

The amount of Harimau Malaya is decreased year by year.

The new target of Harimau Malaya in 2030 are 400 tigers.

Clean up the boat for sale.

# data[].attributes.body
Clean up the game center before the guest come to play.

Helped front office to cut some wording paper,

Learnt about front office system for next month preparation.

Study more about recreation activities so that I can suggest the best activity for customers.

# data[].attributes.body
Joined in Discover Belum trip.

Gave a short briefing to the guest about the do's and dont's during the journey and share a little bit of the history of Royal Belum.

Went to aboriginal village which called Klewang Village as for the first checkpoint.

Greet the people there and share to guest some information about that village.

Answering the guest's question and curiousity.

Second checkpoint was Sg Papan Saltlick.

Assisted the guest during the trekking to make sure they are safe.

Went to Ruok Waterfall for the last checkpoint.

Keep eyes on the guest to ensure their safety.

Make sure that place is clean before we left.

# data[].attributes.body
Clean up the game and recreation center before the guest come to play.

Assisted and answered the guest questions about the houseboat.

Learnt about clock set system at front office department.

# data[].attributes.body
Off day

# data[].attributes.body
Clean up the game center before the guest come to play.

Fished some fish at jetty that wanted to be put at Herbal Garden pool.

Mopped and cleaned the mini gym on the Cengal's rooftop.

Swept the dry leaves Cengal's staircase.

Helped front office department to decorate the VIP's room with some wording.

# data[].attributes.body
Clean up the game center before the guest come to play.

Learnt about morning checklist and of front office department.

Make sure the recreation center is in good condition and clean.

Learnt about the front office system with senior staff.

# data[].attributes.body
Ensure the game and recreation center's readiness for guests.

Learnt more detail about the morning checklist of front office department.

Make a booking for guests at the front office's system.

Helped front office team to cut the cuppon paper that wanted to given to the guest during check out.

Assisted the guest to their room to make sure they felt welcome.

# data[].attributes.body
Clean up the game center before the guest come to play.

Learnt about morning checklist and of front office department.

Make sure the recreation center is in good condition and clean.

Learnt about the front office system with senior staff.

Clean up the insect cage to put the new insects.

# data[].attributes.body
Joined the Discover Belum's trip.

Gave short briefing and share a little history about the lake and rainforest.

Went to Aboriginal village which called Klewang.

Share some information about that village to the guests.

Went to Kooi waterfall for the second stop.

Make sure the guest hike and trek safely especially at the hazardous area.

Went to Sg Papan for lunch and helped the guests to prepare their meal.

Make sure that place is cleaned before the we left.

Went to Ruok waterfall for the last stop.

Share some information about how we can conserve the nature during the trip.

Assited the BFF group for bamboo rafting.

Prepared their tea break at the houseboat and cleaned it after they done.

Cleaned the boat and make sure the jetty is in good condition before we left.

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Prepared the boat that will be used for trip.

Involved in RTM shooting at the Banding trail.

Make sure all the participant involved are safe during the trek.

Answering the participants question about the resort and trail.

# data[].attributes.body
off day

# data[].attributes.body
Joined in Discover Belum trip.

Gave a short briefing to the guest about the do's and dont's during the journey and share a little bit of the history of Royal Belum.

Went to aboriginal village which called Klewang Village as for the first checkpoint.

Greet the people there and share to guest some information about that village.

Answering the guest's question and curiousity.

Second checkpoint was Sg Papan Saltlick.

Assisted the guest during the trekking to make sure they are safe.

Went to Ruok Waterfall for the last checkpoint.

Keep eyes on the guest to ensure their safety.

Make sure that place is clean before we left.

# data[].attributes.body
Joined in Discover Belum trip.

Gave a short briefing to the guest about the do's and dont's during the journey and share a little bit of the history of Royal Belum.

Went to aboriginal village which called Klewang Village as for the first checkpoint.

Greet the people there and share to guest some information about that village.

Answering the guest's question and curiousity.

Second checkpoint was Sg Papan Saltlick.

Assisted the guest during the trekking to make sure they are safe.

Went to Ruok Waterfall for the last checkpoint.

Keep eyes on the guest to ensure their safety.

Make sure that place is clean before we left.

Cleaned up the boat and make all things are in good condition before we left the jetty.

# data[].attributes.body
Cleaned the game center before the resort operation starts.

Assisted guest with their transfer service to Gerik and asked about their experience holiday with our resort.

Assisted guest during check in and sent them to their room.

Involved in key room clock set.

Assisted guest for bamboo rafting activity.

# data[].attributes.body
Involved in resort "Gotong-royong" and make sure:

The parking area is cleaned, which mean we picked up all the fallen tree and leaves.

The game center in good condition.

The buggy trail is cleaned.

The villa compund is in good condition and cleaned.

# data[].attributes.body
Involved in half day trip to lower Belum.

Went to Rafflesia spot for the first checkpoint.

Second checkpoint was Chueh village.

Make sure the guest are safe and remind them to always be careful.

Assisted guest in Batik painting activity.

Explained the item that used in that activity.

Change the leaves at the insect cage.

Involved in assisting the guests in bamboo rafting activity.

Explained the SOP of the activity to ensure their safety during rafting.

Make sure the jetty is in good condition and clean before we left.

# data[].attributes.body
Involved in Belum Discovery trip.

Went to Klewang village for the first stop.

Share a little bit information about that village to the guests.

Went to Kooi waterfall the second stop.

Make sure the guest are safe and good during the trekking.

Went to Sungai Tiang camp site for lunch.

Explained about the lunch pack and prepared the food as well.

Went to Ruok waterfall for the last stop.

Clear the boat after the trip done.

Assisted guests in bamboo rafting and kayaking.

# data[].attributes.body
Involved in Belum Discovery trip.

Went to Klewang village for the first stop.

Share a little bit information about that village to the guests.

Went to Kooi waterfall the second stop.

Make sure the guest are safe and good during the trekking.

Went to Sungai Tiang camp site for lunch.

Explained about the lunch pack and prepared the food as well.

Went to Ruok waterfall for the last stop.

Clear the boat after the trip done.

Assisted guests in bamboo rafting and kayaking.

# data[].attributes.body
Off day

# data[].attributes.body
Cleaned up the game center before the guests come to play.

Monitored guest for kayaking, bamboo rafting and leisure fishing activity. Make sure they follow the safety instructions along the activities.

Assisted guests to their room at Azlani.

Cleaned up the insect cage and change the water.

# data[].attributes.body
Off day

# data[].attributes.body
Involved in morning shift.

Make sure all of the lights at lobby and recreation center are on.

Opened the videoshow's television.

Make sure the mirror of the lobby area is cleaned and tidy up.

Answering call and message from guests.

Suggest suitable activity for guests depends on their time and physical.

Assisted guest to their room.

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Opened the lock door at back office and lobby.

Opened recreation's pc and played the videos.

Printed the morning shift list to do after opened the pc.

Checked the items at convenience store wether it is tally with last night report.

Wiped the lobby mirror and make sure everything is cleaned and arranged.

Answering guest call as well as replying their message.

Assisted guest to their room.

Study more about the system for quick understanding.

# data[].attributes.body
Opened the door lock and on all the lights switch.

Opened the recreation and front office computer.

Learnt how to print all needed report such as history and forecast, expected guest, arrival, included dinner package and fruit basket.

Wiped the lobby mirror and make sure everything is organized.

Answering guest call and replying their message.

Printed the registration card for today's arrival.

Prepared room key.

Assisted guest to their room.

# data[].attributes.body
Opened all lights switch at lobby and recreation area.

Opened recreation's pc and lobby television and play the videos.

Assisted guests during check in.

Prepared the key room.

Learnt on how to key in payment for convenience items and gift shop.

Wiped mirror at lobby area.

Sent thank you and welcome card to guest.

Arranged new snack stock at convenience store and calculated the amount.

# data[].attributes.body
Opened lobby and make sure it is cleaned and organized.

Printed daily report according to the morning checklist.

Updates occupancy and front office attendance in BRR Whatsapp group.

Change room batery at Chengal.

Make sure the welcome card are aligned with system room booking.

Assisted guest to their room.

# data[].attributes.body
Off day

# data[].attributes.body
Opened lobby and make sure all of the fan and light switch is on.

Opened recreation pc and lobby television to played the videos playlist.

Prepared room key room check in guest.

Printed daily report and sent front office attendance in BRR Whatsapp group.

Offered welcome drink to guest during checkin.

Wiped lobby mirror and the gift shop items.

Change the door battery after receiving messages from housekeeping team.

Assisted guest to their room.

# data[].attributes.body
Opened lobby and on all of the television and pc to played the videos playlist.

Make sure the lobby area is cleaned and organized.

Assisted guest during check-in by sent them to their room.

Prepare the registration card and room key for check in.

Answering inquiries through phone and whatsapp.

Helped to resolve some guest complain and inquiries.

Helped recreation team to monitor the archery activity.

# data[].attributes.body
Opened lobby and make sure the videos are played on television and pc.

Wiped the lobby mirror and reception table.

Prepared the registration card, sent thank you card and room key.

Collect guest room key at Karas hall for BSI group.

Assisted guest to room and during room change.

Offer welcome drink to guest during check in.

Answering inquiries through call and Whatsapp.

# data[].attributes.body
Opened lobby and played the video playlist on recreation PC and lobby television.

Update today occupancy and front office attendance in BRR Whatsapp group.

Update total BDP dinner to Kitchen and F&B Manager.

Wiped the lobby table and mirror.

Prepared the registration card and room key.

Assisted guest to their room after check in at lobby.

Involved in resort video shooting with Tourism Malaysia group.

Answering inquiries through call and Whatsapp.

Assisted guest in choosing the recreation activity that they wanted to do.

# data[].attributes.body
Opened lobby and make sure the videos playlist on PC and television is played.

Sent daily report to BRR Whatsapp group and printed them out.

Write the room number behind the welcome card before sent them to housekeeping.

Prepared the key for arrival today.

Assisted guests in purchasing our gift shop.

Offer welcome drink when guest check in.

Prepared welcome card next group arrival.

# data[].attributes.body
Off day

# data[].attributes.body
Opened lobby and all the fans and lights switch.

Played the videos playlist on lobby television.

Involved in checking out guests.

Prepared room key for today arrival and Porsche group.

Prepared welcome card for next three days arrival.

Cleaned all the used key holder after guest check out.

Offer welcome drink when guest check in.

# data[].attributes.body
Opened lobby and plays the video on television.

Print daily report such as arrival, departure, history and forecast, and room type.

Organized the lobby area and wiped the mirror.

Prepared key room for Porsche group.

Assisted guest to their room.

Answering inquiries through phone and whatsapp messages.

Make sure the check in process is smooth by helping my colleagues scan the guest documents and take part on offerings the welcome drink.

Enter guests data into system.

# data[].attributes.body
Opened lobby and played the videoy playlist on the television.

Print daily report such as history and forecast, arrival and departure.

Changed the big money to small cash at finance office.

Make sure the Porsche key room is following the list given.

Prepared registration card and prepared room key for FIT guest.

Answering inquiries through phone and whatsapp.

Assisted guest to their room and restaurant for lunch.

# data[].attributes.body
Opened lobby and played the video playlist on recreation PC and lobby television.

Update today occupancy and front office attendance in BRR Whatsapp group.

Update total BDP dinner to Kitchen and F&B Manager.

Wiped the lobby table and mirror.

Prepared the registration card and room key.

Assisted guest to their room after check in at lobby.

Answering inquiries through call and Whatsapp.

Assisted guest in choosing the recreation activity that they wanted to do.

# data[].attributes.body
Opened lobby and make sure it is cleaned and organized.

Printed daily report according to the morning checklist.

Updates occupancy and front office attendance in BRR Whatsapp group.

Wiped mirror at lobby and make sure all things is organized .

Prepared the registration card and room key for today arrival.

Make sure the welcome card are aligned with system room booking.

Assisted guest to their room.