# data[].attributes.body
First Impressions include:

-Reviews~ their websites/trip advisor. The person will want to see positive reviews surrounding the restaurant, good food and drinks, polite staff, expecting to find menu, pictures and contact details, also looking for star rating and awards. Interested in their vision and values for the future.

# data[].attributes.body
A "meet and greet" in customer service is the initial interaction with a customer, setting the first impression. It's crucial because it establishes a positive tone, creates a welcoming atmosphere, demonstrates attentiveness, allows for initial needs assessment, reduces customer anxiety, and reflects professionalism. This foundational step makes customers feel valued and prepared for a positive service experience.

# data[].attributes.body
Word of mouth:

Expecting positive outlook and honesty as they don't work there and owe them nothing by the truth.

# data[].attributes.body
Social media:

Looking for what the establishment looks like?

Other reviews, appearances, special offers and promotional pictures.

# data[].attributes.body
Body language and tone:

Customers want to see open body language including smiling asking how your day has been.

# data[].attributes.body
Over the phone:

Professional, being efficient-enough info/but not too much. A customer could call he establishment and book for the service they are looking for.

Customers tent to lose interest if there is no answer after the second or third time. Staff should answer the with a clear voice and positively let the customers know available times for bookings, ask if there are any food preferences or allergies and provide them with the meals available, if there are no meals available that are allergy friendly, if there are no meals available staff should recommend another establishment near by.

# data[].attributes.body
Email:

Dates times they are open and have spaces. Being professional (Mrs./Mr./yours sincerely) Staff should have a clear and straight forward

response, pre ordering if there is a big group of people. Staff should ask ages to be able to provide children with highchairs and child menus. Should also ask if there will be anyone with a disability to know where the seat them.

# data[].attributes.body
Online Apps:

Customers would want to see menus, food and drink, dates and times of opening and closure, should also see dates and times of available booking, phone number and email to enquire if needed, customers want to see an easy and straight forward booing system.

# data[].attributes.body
Signage:

Reception, tollets, lifts/stairs, fire exits, seating, bar Customers are aware of where to go and are independent in their journey and don't need to rely on staff.

# data[].attributes.body
Staff welcome and presence:

Inside the door/ outside, on the phone during booking. Staff could greet at the table if no need to book-makes them feel warm, positive, good communication.

# data[].attributes.body
Appearance:

Dress smartly/ uniform, body language, smile, eye contact, open.

# data[].attributes.body
Pre-arrive communication:

This is confirmation/reminder of booking to make customers feel secure. It is important to pre order when there is a big group of people, allergies, accessibility needs, children, pets(specific areas) time of arrive, car park facilities

# data[].attributes.body
Luxury venues:

Would have a high quality entrance, someone to welcome you, they would have a concierge take your bags up to your room, whoever is meeting the guests needs to be very informative and let them know where everything is. There will also be free tea and coffee waiting in your rooms.

# data[].attributes.body
Make sure their are signs to where everything is, make sure their are people/staff waiting at the desk to answer any questions. Their may be free tea and coffee waiting in your rooms. Their also may be a self serve check in.

# data[].attributes.body
Presenting a professional and tidy appearance is crucial, especially when representing a company like the Castle Hotel. This means a uniform or well-dressed attire is essential. For roles involving food handling, hair should be tied up and secured with a hairnet to maintain hygiene standards. When working in customer-facing roles, a formal and appropriate look, such as black trousers and a black top, is typically required, reflecting the hotel's overall image of cleanliness and professionalism to customers.

# data[].attributes.body
Maintaining a presentable environment is key, meaning everything should be clean and tidy. This includes ensuring bins aren't overflowing, floors are swept, and all tables and chairs are cleaned. Surfaces should always be organized. It's also worth noting that research indicates different lighting can significantly impact customer choices and behavior regarding food selections.

# data[].attributes.body
Hotel rooms often provide a range of amenities and services to enhance the guest experience. Common offerings include complimentary toiletries, access to Wi-Fi, and convenient room service. Many hotels also feature additional facilities like swimming pools, spa treatments, and fitness centers for guest relaxation and recreation. Beyond the room, services such as laundry services and even guided tours might be available, with some hotels offering a complimentary breakfast to start the day.

# data[].attributes.body
The 2 Evaluation methods that Bluestone use are QR codes and happy to sad faces all around the park.

The QR codes are placed in the lodges and in the activity centre.

The happy and sad faces are put around the park mainly places there are activities, like the swimming pool, high tops, and karting.

These are the 2 ways Bluestone keep track of the process, Bluestone are able to see what people put on the QR codes and on the faces and decide what needs changing/upgrading or even needs to stay the same.

You can also review Bluestone on trip advisor.

Bluestone employees greatly benefit from the QR code and "happy to sad face" evaluation methods as these systems offer direct, actionable feedback specific to their areas of responsibility, fostering continuous improvement. Positive feedback boosts morale and provides performance recognition, while negative feedback highlights specific training needs, leading to targeted professional development. These tools empower employees by giving them ownership of the guest experience, enabling faster problem-solving and improved efficiency. Ultimately, seeing how their individual efforts contribute to Bluestone's overall success and resource allocation motivates staff and enhances their job effectiveness.

# data[].attributes.body
Customer service means; the assistance and support a company provides to its customers throughout their entire journey with a product or service, from pre-purchase inquiries to post-purchase support and troubleshooting. It encompasses all interactions aimed at meeting customer needs, resolving issues, answering questions, and ensuring a positive experience. Effective customer service is crucial for building customer satisfaction, loyalty, and ultimately, a strong brand reputation.