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What aspect can be improved in Mookata restaurants? (part 1)

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What aspect can be improved in Mookata restaurants? (part 1)

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What aspect can be improved in Mookata restaurants? (part 2)

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What aspect can be improved in Mookata restaurants? (part 2)

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Why have you visited this outlet today / before?

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Why have you visited this outlet today / before?

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Enjoy dinner with a group of friends and its nearby SP

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Enjoy dinner with a group of friends and its nearby SP

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+5 counts

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Wanted to grab a quick lunch with a group of friends that I havent met In a long time

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Wanted to grab a quick lunch with a group of friends that I havent met In a long time

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+11 counts

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Had a trip to WWW with friends so we ate dinner at the nearby Mookata

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Had a trip to WWW with friends so we ate dinner at the nearby Mookata

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Food quality.. although it was budget but the food selection was not great

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Food quality.. although it was budget but the food selection was not great

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Ensuring mookata pots are cleaned thoroughly before next use

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Ensuring mookata pots are cleaned thoroughly before next use

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Which outlet are you at today / visited before?

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Which outlet are you at today / visited before?

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Outlet

E!Hub Pasir Ris - 3

600 @ Toa Payoh Lorong 4 - 1

Golden Mile Tower - 2

Bukit Batok - 1

Wisteria Mall - 1

Boon Lay Shopping Centre - 2

Punggol Settlement - 1

Junction 10 - 1

Havelock Road - 1

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cleaner bowls and more hygienic environment

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cleaner bowls and more hygienic environment

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the service and order taking process could be made simpler, especially if the tables want to order individually rather than as a group

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the service and order taking process could be made simpler, especially if the tables want to order individually rather than as a group

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Ordering via app or QR code instead of using paper and pencil

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Ordering via app or QR code instead of using paper and pencil

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Having tongs to flip the meat would be nice

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Having tongs to flip the meat would be nice

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floor can be quite sticky and the sauce area can get q dirty. sometimes also have stench. the bowls can be quite dirty sometimes (not washed thoroughly).

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floor can be quite sticky and the sauce area can get q dirty. sometimes also have stench. the bowls can be quite dirty sometimes (not washed thoroughly).

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staff are very kind

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seats are very easy to find

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when it gets busy, the waiting time will get really long

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staff is often friendly

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Have you had a poor customer experience at SS Mookata before? How would you describe it?

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Have you had a poor customer experience at SS Mookata before? How would you describe it?

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will try to clean up the place nicely

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experience is always fun along with the good food

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add-on orders as it is quite slow

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staff may often forget add-on orders

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servers are quick to take additional orders as well as to refill soup base

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What AI/Smart Technology would you like to see at Siam Square Mookata?

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What AI/Smart Technology would you like to see at Siam Square Mookata?

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What are the dealbreakers when it comes to a good dining experience? Please explain why this is a dealbreaker for you.

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What are the dealbreakers when it comes to a good dining experience? Please explain why this is a dealbreaker for you.

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Robot server

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Good atmosphere, clean and reasonable waiting time

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Good atmosphere, clean and reasonable waiting time

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Instead of using paper for ordering I think application ordering will be quite efficient and more environmentally friendly

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stench as it makes me lose my appetite. unfriendly staff

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stench as it makes me lose my appetite. unfriendly staff

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Self order food

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the robot send my food to me