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The way I reflect on the completion of this task may be broken down into three stages: before, during, and after. For the step that came before this one, the task is to select the training requirements that need to be emphasised to develop a training module that can be used by both trainees and coaches. Even though this option was already known in assignment 1, it is necessary to specify it to make it easier for our group to come up with ideas that will constitute an operational training module. Completing the training modules that are outlined in the rubric is the difficulty that needs to be addressed at this stage. We have had a comprehensive conversation about this part to guarantee that it is in accordance with the standards that are objective and the influence that it will have on the workforce. Following that, we took part in a presentation in front of the instructor to receive comments on the work that we had completed.

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Throughout the entirety of this project, our team has been able to better understand the requirements of each component by making use of artificial intelligence tools such as Chat GPT and Chat PDF. The use of AI technologies has been helpful in providing general concepts from the rubric that was provided. This has the potential to assist our group in coming up with better ideas to finish this group assignment. Using PDF Chat, we have been able to summarise each document that we utilise to gain a deeper understanding of it.

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From this assignment, I have learned the importance of a structured training program in enhancing customer service skills, particularly in the fast-paced environment of a coffee shop. During the presentation, I took part in explaining the module for effective order-taking skills, where I highlighted the role of clear communication and proper order verification in reducing errors. I also contributed to the discussion on strategies for multitasking and time management, emphasizing practical exercises like simulated peak-hour scenarios. Through this experience, I gained insight into how identifying specific challenges, such as knowledge gaps, miscommunication, and time management, can guide the design of a targeted training module. Additionally, I now understand how to structure training objectives and create practical solutions, such as role-playing scenarios and real-world simulations, to help trainees develop critical skills like active listening, empathy, and multitasking. This assignment also reinforced the significance of feedback and evaluation in refining skills and improving performance, which are crucial to maintaining high service standards. Overall, it deepened my appreciation for how effective training can lead to better customer experiences and operational efficiency.

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Reflecting on the process of completing this task, I can break it down into three distinct stages: before, during, and after. In the before stage, our primary focus was identifying the key training requirements that needed to be emphasized to create a training module that would be effective for both trainees and trainers. While some of these elements were established in Assignment 1, we refined and detailed them to align with the operational needs of ZUS Coffee. This step required us to have a clear understanding of the standards and expected outcomes to ensure our training module addressed real-world challenges effectively. During the development stage, we designed the training content using the Part-Whole-Part model, which allowed us to address specific challenges like multitasking, communication, and customer service accuracy. This structure ensured the training was not only comprehensive but also engaging and practical. Collaborating with my peers, I contributed to tailoring the content to meet the needs of ZUS Coffee, which enhanced my ability to think critically and solve problems creatively. The after stage involved presenting our training module to the instructor and peers for feedback. This was a valuable opportunity to refine our work and gain insights into the practical application of training techniques. Receiving constructive feedback highlighted areas for improvement and deepened my understanding of designing structured On-the-Job Training (SOJT) modules. Overall, this assignment broadened my perspective on structured training and its impact in a workplace setting. It helped me improve my problem-solving, communication, and teamwork skills while giving me practical experience in module development. I now feel better equipped to address real-world training challenges and design programs that drive meaningful outcomes in the workplace.

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Designing the assignment for the Structured On-the-Job Training (SOJT) module for trainers at Zus Coffee provided me with valuable insights into creating effective training materials. I learned the importance of clearly defining training objectives and conducting a Training Needs Analysis to identify specific challenges faced by staff, such as knowledge deficiencies among employees, miscommunication in taking orders, and struggles to multitask and adapt during peak hours. While working on the assignment, I contributed to the trainer version of the SOJT module, which involved balancing theoretical content with practical application to ensure that the material was engaging. Assessing my work using the provided rubrics helped me recognize that while my objectives were clear and relevant, I need to improve on creating more interactive elements in future assignments. Overall, this experience has enhanced my understanding of training design and highlighted areas for personal growth in making content more engaging and applicable.

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Reflecting on Assignment 2: Designing the SOJT Module, I have gained a clear understanding of the difference between structured and unstructured training. This assignment has broadened my perspective on how I can effectively address issues in a real-world work environment, something I will likely encounter in the near future. I contributed to designing the training content, where I applied the Part-Whole-Part model. The content was tailored to address the specific challenges we identified at ZUS Coffee, and this process enhanced my problem-solving skills. This assignment gave us insight into the creation of a training module, starting from defining the module’s objectives. Throughout the process, I gained invaluable knowledge about designing effective training programs and had the opportunity to present our work to our lecturer and peers, which further strengthened my understanding and communication skills.