# data[].attributes.body
Buy up all the banks and standardize all the Operating systems, process, methods, techniques into 1. Users only require to learn 1 method to apply to each bank

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Allow other apps to shown the transactions has been transacted or to have rewards program for each transactions done.
You were Elon Musk to create a funny video guidance on how to use the online banking.
You were a 6 year old boy to give toys as reward.
Basically to conclude is to reward customer.

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What if you were a 6 year old boy or girl?

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What if you were a 6 year old boy or girl?

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By allowing customer to use speech recognition system to understand child-level language and convert it into a systematic transaction request sent to my mom/dad for approval before it's executed.

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By allowing customer to pay bills or perform online transfer directly from their day-to-day app/system that they are used with such as HR management, or Sales/ accounts system, or even from Word/ Excel

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By allowing customer to pay bills or perform online transfer directly from their day-to-day app/system that they are used with such as HR management, or Sales/ accounts system, or even from Word/ Excel

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By providing adequate training to newly onboard customer who is new to internet banking

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By providing adequate training to newly onboard customer who is new to internet banking

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By allowing customer to connect to customer service support if customer requires personal assistance

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By allowing customer to connect to customer service support if customer requires personal assistance

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By sharing the common FAQ which customer commonly faced

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By sharing the common FAQ which customer commonly faced

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By making online chat available to help customer instantly

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By making online chat available to help customer instantly

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By providing clear step by step options after each click in the system.

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By providing clear step by step options after each click in the system.

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1. conduct online & offline workshops to provide online banking education
2. enhance FAQ and user end to end steps and processes in the ocbc website
3. provide reliable contacts for customer less tech savvy to be able to reach out whenever they have queries

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- Azzraal guiding his family members to setup internet banking apps & assisst on the usage

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By availing the internet banking terminal at branch with assisted helper for customer to try out

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By availing the internet banking terminal at branch with assisted helper for customer to try out

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By providing demo session on the internet banking features

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By providing demo session on the internet banking features

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By providing guided / question prompts on screen to ease the customer navigation for their payments AND make available online chat to help anytime

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By providing guided / question prompts on screen to ease the customer navigation for their payments AND make available online chat to help anytime

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HWM convince Azzraal to perform a recurring bill payment?

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HMW lead Azzraal in the right direction to manage his multiple upcoming bill payment transactions ?

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HMW provide Azzraal to be in control in managing each bill payment with peace of mind and knowing each transaction to go through successfully?

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HMW support less tech-savvy customers upskill their online banking capabilities and feel confident banking online?

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HMW allow Azzraal's family to nourish financial independence and responsible decision making without relying on Azzraal all the time?

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REMEMBER to use HMW! and TRY TO USE VERBS :)

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REMEMBER to use HMW! and TRY TO USE VERBS :)

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How might we allow Azzraal who manage the financial state of family include his wife and his sister to manage their insurance policy payment every month on time ?

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How might we help Azzraal who like to be in control in every single transaction made to have peace of mind on the insurance payment by ensuring the security and accuracy of amount is made?

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How Might we provide assurance and convince Azzraal to embark on the automation/schedule approach in his moving forward bill payment transactions ?

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By enabling the less tech savvy customer, the demo/illustration has to be very simplify and easy to remember (something like a musical video)

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By enabling the less tech savvy customer, the demo/illustration has to be very simplify and easy to remember (something like a musical video)

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By allowing customer to call in to perform their banking transactions

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By allowing customer to call in to perform their banking transactions