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Engaging visually impaired users in the testing phase.

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SingPass: Ensuring no one is left behind

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SingPass: Ensuring no one is left behind

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In revamping SingPass, the team excelled in catering to fringe users by designing its features around the needs observed in user testing, rather than assuming such needs. This way, they were able to cater to minorities that were initially excluded, such as blind users. It reminds us that in providing good service, we should never automatically assume that the needs of many outweigh the needs of one. Such a dangerous precedent could lead to the silent minority falling through the cracks, especially when CPFB is representative of social security in Singapore.

Esther Ang (HSD)

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Making sure it is user-friendly for fringe users

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Taking into account CPFB's inclusive nature of work, one thing I have learnt is to always  design and solve problem statements with fringe users in mind, although not all users will be optimised, I am sure we can do what is best to include them in our solutions as best as we can :)

- Aloysius, BIA
p.s. this portal is super cool!

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Thank you for the great sharing and useful tips to learn for each stage!

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Just read the book "Nudge" by Richard Thaler and Cass Sunstein. It's a good book on behavioural nudges.

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interactive and fun

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Luv it :D