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most of the time.

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Students losing chargers, damaging devices.

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Aaron: Problem is that laptop has very limited space. What can we do to help this?

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Students downloading VPNs and going around firewall

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5th and 8th Grade Computer Based Testing

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5th and 8th Grade Computer Based Testing

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Aaron: Don't have the testing same day as other grades
Scheduling appropriately could be important for the testing window

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We used to learn about new resources, programs, and websites and turnkey those to our teachers. I miss that… now I feel like I’m just a HelpDesk assistant.

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Lincoln: Techs would like access to all grade levels, including 7-8 (Aaron is K-6). 

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Lincoln: Techs would like access to all grade levels, including 7-8 (Aaron is K-6). 

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Carlos/Sarah can help with this. Put in a work order.

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Can we update the Service Now website with categories we need?

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Can we update the Service Now website with categories we need?

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It would be great if techs were alerted to work orders that are over a week old and they were required to update it. More updates would be helpful because I don’t know if some incidents are being actively addressed or not.

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Some students are not respectful to school device. They know we will fix it at no charge. What can be done to change these habits?

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Will techs be avail for support? Carlos says yes.

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Most students seemed more comfortable with using the software for the district.

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Need more parent training on how to find report cards and progress reports.