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Project: Curbside Services - Best Practices & Customer Service Notes

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Project: Curbside Services - Best Practices & Customer Service Notes

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Due to COVID-19, the Vicksburg District Library spent a period during the fall and winter months closed to the public and only offering services virtually or through Curbside Services. As I am in charge of keeping the Procedure Manual as up to date as possible, I was also tasked with adding in new procedures that focused on pandemic ready activities. Attached is the best practices I wrote for the manual for providing Curbside Services for our patrons during that closure period.

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Curbside Services - Best Practices and Customer Service Notes

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When the COVID-19 pandemic hit and we went through periods of being closed to the public or only offering curbside or virtual services, the Vicksburg District Library was wondering how to communicate to our patrons about what we could and could not offer at this time, especially to our patrons who did not have access to the internet. I took on the responsibility of doing up a newsletter that we would publish and distribute every two months. Each newsletter would promote the latest news and changes within the library, as well as statements from the Library Director, Youth Services Librarian, and the Reference Librarian. Attached is some samples of the newsletter I put together for the Vicksburg District Library.

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I wanted to create an interactive display to help patrons choose new books they may not have picked up otherwise. Using a raffle wheel, I labeled each space with a type of item (book, audiobook, or CD) or genre (mystery, graphic novel, historical fiction) and displayed items to choose from for whatever came up after spinning the raffle wheel.

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During the height of the COVID-19 pandemic, I was tasked with creating virtual programming for our adult patrons to keep them engaged, but safe and healthy. I ended up creating an account with Jeopardy Labs and making games of Jeopardy that I could host via Zoom. Vicksburg District Library prizes were awarded to participants.

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I am a professional librarian, having obtained my MLIS from Wayne State University in Detroit, Michigan in May 2015. To supplement my work as a librarian, I consider myself an avid reader and aspiring writer as well. As a librarian with a focus on reference services, young adult and teen services, and information literacy, it is my mission to provide people of all ages with the information they seek and training them to be critical of that information given in order to keep an open, educated mind.

As young adults begin their professional careers by doing research in school, it is important to offer them one-on-one help. As the internet now offers information so freely, it is critical that they understand the information and resources they find, and what this could mean to them as students and writers when it comes to research and plagiarism. By making connections with these students and their education professionally, I not only ensure that they know what they are doing, but that they will know how to perform these tasks in the future, thereby furthering their own skills.

It is important that a Young Adult and Teen Librarian offers programs that will not only stimulate the right brain, but the left as well. They are at a very impressionable time in their adolescence, and offering programs that are not only fun, but educational, gives them the chance to think critically and openly about certain topics they may have not yet explored. These programs will keep the students not just engaged in the library and the world of information, but with their own fascination with learning through different processes of their own.

As a Reference and Instruction Librarian, it is not just important to help patrons find and understand information, but also to show them that information can be found and examined with an academic and critical eye in a clear step towards information literacy. As teens transition into higher education, there are bigger factors having to do with plagiarism and citation that come into play with their research. Research for them no longer ends with inquiries on Google or Wikpedia. If they haven't been exposed to them before then, my mission then becomes introducing students, young and old, to library resources and databases, as well as how to navigate them to find not just the resources they seek, but the correct ones.

As the Head of Circulation Services, my goal is to be the liaison between the patron and the library itself. The patron comes to the library expecting to be connected to the information that they seek. My roll is not only to be that connection, but to manage every element in between. This means managing and purchasing for the collections on the shelves and in the cloud, reaching out to the community to advertise what is available within the library, and most importantly, keeping the patron's information and records private.

It is key for me to keep up on information and programs as the fields of reference service, young adult services, and circulation develop in the future. By attending conferences and reading/writing articles that are critical to these services, I will be able to better serve my library community. And by communicating with my library community, not only will know what my patrons are looking for in these services, but I will be up to date as to what is available for them in the latest trends of library science.

-last updated May 19, 2021

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-Member of the American Library Association
-Attended ALA Annual Conference in 2013 in Chicago, Illinois
-Attended ALA Annual Conference in 2019 in Washington, DC
-Attended MiALA Academic Libraries Conference in 2015 in Bay City, Michigan
-Former Municipal Liaison and participant of National Novel Writing Month (NaNoWriMo) in Detroit, Michigan
- Independent writer

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Wayne State University, Detroit, Michigan
Master of Library and Information Science (August 2012 - May 2021)
Courses Completed:
o LIS 6010: Introduction to the Information Profession
o LIS 6080: Information Technology
o LIS 6120: Access to Information
o LIS 6210: Organization of Knowledge
o LIS 7040: Library Administration & Management
o LIS 7060: Academic Libraries
o LIS 7140: Advance Reference Service Strategies
o LIS 7340: Collection Development and Selection of Materials
o LIS 7420: Client-Based Website Development for Library and Information Science Professionals
o LIS 7660: Academic Practicum
o LIS 7880: Instructional Methods for Librarians
o LIS 7996: Research in the Library Profession

Western Michigan University, Kalamazoo, Michigan
Bachelor of Arts in English - Creative Writing (August 2002 - July 2006)

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Vicksburg District Library, Vicksburg, Michigan
Position: Head of Reference & Circulation Services (June 2018 - December 2021)
-Supervisor and trainer of all Clerks, Pages, and Volunteers
-Manager of patron relations
-Curator of adult collections and adult programming
-Management of calendars and staff schedules
-Webmaster and statistical curator

Lansing Community College Library, Lansing, Michigan
Position: Reference & Instruction Librarian (March 2016 - July 2017)
-Library Liaison and curator for Psychology and Political Science collections
-Curator of LibGuides
-Instructor for information literacy sessions
-Staffing of Reference Desk

Wayne Public Library, Wayne, Michigan
Position: Teen & Young Adult Librarian (November 2014 - April 2016)
-Social media administrator
-Curator of Young Adult collection and programming
-Staffing of Reference Desk

Waldo Library - Western Michigan University, Kalamazoo, Michigan
Position: Student Reference Librarian (August 2004 - July 2006)

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Since 2016, I have kept a list of all the books I have read. Here is the list of current items that have caught my eye.

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As part of my duties as the Head of Circulation at the Vicksburg District Library, I would occassionally be asked to contribute to the community newspaper, the South County News. My stories focused on programs or special insights into the operations at the Library.

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As part of a project to build a research guide to assist first year community college students, I created a Prezi presentation on how to utilize a course syllabus. The presentation is centered towards students of Lansing Community College, but can be used as a resource for others as well.

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Dissecting the Syllabus 101 Adrianne M. Schinkai Reference and Instruction Librarian Lansing Community College Sections of the Syllabus Title Information Description Outcomes Materials Evaluation Course Policies Institutional Policies Additional Items References Cham, Jorge. Syllabus. PHD Comics. 2013. Comic Strip. Hughes, Sharon. "Introduction to Psychology." Lansing Community College.

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As a Young Adult and Teen Librarian, I was required to create displays for different areas of the Wayne Public Library. This particular one was for the Youth Department celebrating National Library Card Month in September. Along with a poster that mimics the library's children's cards, the display included books about going to the library, reading first books, and getting a library card for the first time.

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In my final project for my MLIS portfolio, I created a proposal in which information literacy could be measured over time. By taking a sample of students and exposing them to research techniques over different lengths of time, and by measuring results from different types of environments, a theoretical ideal amount of time could be found in which students need to be exposed to lessons in information literacy. While this proposal does have some caveats, its purpose is used to prove that one-shot sessions in the library are not efficient for teaching students the concepts of information literacy.

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Information Literacy Standards and Library Instruction

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Adrianne M. Schinkai Measuring Information Literacy

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This presentation was created as a part of my proposal, "Measuring Information Literacy." I am hoping to present this as part of a conference and hopefully one day perform the study.

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This is a scavenger hunt I put together for our teen program at the Wayne Public Library. Like the original board game, players had to discover cards that eliminated suspects, weapons, and locations. But to locate those cards, they had to do a bit of work on a clue sheet I had written up for them. The winner of the game won a nice selection of candy bars for their Halloween collection!

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This is a scavenger hunt I'm putting together for our teen program at the Wayne Public Library. Like the original board game, players will have to discover cards that eliminate suspects, weapons, and locations. But to locate those cards, they have to do a bit of work on a clue sheet I have written up for them. The winner of the game will get a nice selection of candy bars for their Halloween collection!

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Portage, MI
(248) 331-7834
amschinkai@gmail.com

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Hello! My name is Adrianne M. Schinkai and welcome to my e-portfolio. I am a graduate of Western Michigan University (BA) and Wayne State University (MLIS). I am currently the Head of Reference & Circulation Services at the Vicksburg District Library in Vicksburg, Michigan. This page includes my resume, my professional statement, and samples of projects I have performed professionally, academically, and independently. If you have any questions, concerns, or inquiries, please feel free to contact me at amschinkai@gmail.com. I kindly ask that I am not solicited for job opportunities unless they are academic or library related in nature.

Thank you and most sincerely yours,

Adrianne M. Schinkai